4647 comments found.
my first product image is like small and distorted or something, i cant til if its a glitch or not, how do i fix this?
We’ve detected an Image Display issue in the Ella Theme due to the recent Chrome update, where a short code attribute is no longer supported. Our team has promptly addressed this and released an update to the theme source on Themeforest.
You can follow below options:
- Update the theme to the newest theme version, we have already fixed this issue and updated for the theme.
- Follow this instruction to fix it by yourself if you don’t want to update the theme: https://halothemes.net/blogs/shopify/fixing-ella-image-error
- We can help you fix the issue. You can contact us at https://halosoft.ticksy.com/ and create a staff account
The theme is amazing but support very bad when I submit any ticket I waited more than 3 days to get answer
Hi Friend,
We are sorry for your waiting. The team has replied to you for the change you want and will wait for the login permission to help you make the change
Thanks , I provided him the login permission hopefully to do what i want fast and please care about user tickets
Yes, the team will finish and update you soon today. Thank you so much
Hi, we have 4 licenses and want to know how to apply labels on menu and sub menu here is example https://www.awesomescreenshot.com/video/24443343?key=8350c13b212130c733a84f05016f8a77
do you have video tutorial?
Hi Friend,
Thank you so much for loving ella and buy 4 licenses. We appreciate a lots.
Answer for your question:
To set up labels for main menu and sub menu, you can follow our instruction here: https://halosoft.gitbook.io/ella-documentation/header/set-up-advanced-mega-menu-drop-down-menu/label-for-menu
Thank you so much
Thanks for your reply. Yes, i read this your documentation but didn’t understand how to add labels i shall highly oblige to you if you send any video link
Hi friend,
To support you better in this case, please help us to submit a ticket at this link: https://halosoft.ticksy.com/, we will check and reply to you ASAP.
Thank you so much.
Hi Friend,
We think this image is helpful for you, we captured the image from our Ella demo store now: https://prnt.sc/w1n_oJ9bDqII
So there are 3 levels for menu. You will fill the collection name for the corresponding menu level into the boxes, it will understand and apply the label for that collection.
Thanks for your reply. I shall highly oblige to you if you make a short video please
Hi friend,
Yes, of course, we just made a video on how to add label menu, you can refer to this link: https://app.screencast.com/tY6et6ifEs3qT
Thanks a lot.
Wow….you guys are awsum….superb…will buy one more license very soon
one more question how to disable add to cart button from collection page, home page? also disable quick view button, as well as disable add to wishlist
Hi friend,
We have settings to disable them on Product card. Please go to Theme settings -> Product card -> disable for Product action/ Product wishlist and Product Quickview as shown the below image:
https://prnt.sc/Wa2XkbGSIkou https://prnt.sc/w3Ni3jn91fUHHello, everybody! I’ve noticed an issue, which might only exist in the demo, regarding the display and selection of color variants. On the collection page, I see different items, and one item displays six colors. When I select a color, the main picture changes to reflect my choice, which is great. However, there are two problems: First, when I move the mouse over the main picture (which already shows the picked color), it reverts to the default color. Can this be changed? Second, and more importantly, when I click ‘Quick Checkout,’ the default color is selected in the ‘quick checkout’ window, requiring me to select my desired color again. Is it possible to have the ‘quick checkout’ window display the previously chosen color to avoid reselecting it?
Hi Friend,
Thank you for your attention to Ella and for your two great questions. We have some feedback and clarification for you below:
Ella offers three different quick shop styles. On our demo – Home 01, we are activating Quick Shop style 2.
- For the variant colors on the product card with Quick Shop style 02: By default, the main product image will show the first image within your Product admin: https://prnt.sc/N5FFGk9eayWt
When you select a color to see the corresponding product image, it will activate as you want. When you move the mouse over the main picture, it will show the second image of that product (not the default color). Here is a sample video for the same logic: https://www.awesomescreenshot.com/video/24438910?key=23948a0df748e40314a3a8819d90a1ab
If you want, when clicking on a color, the main or second image always shows the corresponding images of that color, it is possible to do, but it will require custom code to build it.
- For quick add styles 2 and 3: The colors on the product card are just for you to see the corresponding images of those colors. When you click “quick add,” it will not be related to the color you have chosen.
We only have Quick add style 1 to work as you want so you can use this option if you buy ella.
In the past, we have already done it like your logic, but it will conflict with other requirements from merchants where they cannot show the first image within Product admin.
These two functions you mentioned above are not theme issues. Maybe you have not known about how it works.
Hi friend,
If you have any questions, could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ we will check and get back to you soon.
Hi Team can you please upload instructions on how to fix image display issues on Google Chrome? Moving to latest version of the theme is a complete headache which will take 30+ hours to reconfig and test. Thanks
Hi Friend,
Yes, we just published the instruction here: https://halothemes.net/blogs/shopify/fixing-ella-image-error
Thank you so much
Hi There, this doesn’t seem to fix the issue. I have double checked corrections and problem is not fixed. Can i just pay you to fix?
Don’t worry we will help you fix it. Can you create a staff account for support@halothemes.com so we can help you?
Hi There hope you are well. Ive spent another $100 aud on renewing support and opened up a case. Ive managed to part fix, and am rebuilding website now. 3.5 hours in. There are a few issues here. Lazy load must be ticked in General Admin section before anyone start updating code. Secondly, it seems Microsoft and Apple rolling out updates as well. I think this issue is broader than just Chrome.
Hi Friend,
We helped you fix, please keep contacting us via your ticket. Thank you
Dear Customers,
We’ve identified an issue with the Image Display on the Ella Theme in the latest Chrome update. A short code attribute is not supported anymore. Our team is actively working on fixing the problem, and we will release an update to the theme source shortly today. Additionally, a blog post with instructions on how to resolve the issue will be posted.
Thank you for your understanding and patience.
Best regards,
Dear Friend,
The issue has been fixed and you can update the theme or follow our instruction to fix it. We will try to finish our blog post soon
Hi, is the theme compatible with ecomposer ?
Hi Friend,
There are multiple page builder apps so we have not tested our theme with ecomposer yet but this app is a popular app and we believe it works well with shopify themes.
Our theme has tested with PageFly and it works well. Thank you so much
Hello
We are using your theme for our Shopify site – it’s great, thank you! On the product pages and grid we would like for the vendor link to show/redirect to the collection instead (the vendor and collection with the same name/title). Is this a possible customization? Would you be able to do this customization for us or could you show me how to edit the code myself?
Thank you very much for your help!
Amee
Hi friend,
Thank you so much for your love.
Currently, when you click a vendor on our theme, it will redirect to the collection page containing all the products belonging to that vendor.
Do you mean that when you click on the vendor, you will redirect to the collection with the same title/name as the vendor? If so, we can guide you or help you do it.
If so, please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ we will check and get back to you soon.
Thank you for your help – I will open a ticket now!
Thank you so much, we replied to you and will wait for your admin permission to help you make the change
Hi
When I am adding Discount at Checkout it shows correctly. But when I come back to Cart page then only Discount heading is showing but no discount amount is showing. Is this any know issue with your theme
Even discount is also not showing on your demo product as well:
Open this product: https://new-ella-demo-11.myshopify.com/products/dinterdum-lorem-condimente?fts=0Add it to cart and then go to the cart page and you will see the discount section has Discount heading but no discount price is showing.
Looks like its your known theme issue.
Hi Friend,
Thank you so much for your sharing. We really appreciate. Let us check the issue on our theme and update to you asap on Monday. Thank you
Hi Friend,
Thank you so much for your report. After checking, we confirm that it is a glitch in our theme. It should ensure that when going back to the cart page, it functions correctly.
We will fix and update it in the next Ella update version, along with new functions and enhancements.
If you have purchased Ella, and we don’t see the purchase label from your account, please don’t hesitate to contact us at [contact email] to get fast support for this issue.
We want to add Video of product in product media. On product page this video should be visible on the second place of the product media. even if you have product variation then video of that variation should have to be on the second place. In addtion, if product have variation then the media gallery should be only visible for that variation.
Is it possible to get this type of functionality in your theme?
Hi Friend,
Thank you for sharing the function. We have a little confusion about the second place.
Is there any sample site or screenshot you can share us for this so we can help you check?
Here is the reference product link “https://amzn.eu/d/3FKKs1Y” check this product; here you can see while switching on another variation of that product, the images are visible only for that perticular variation. And even video of the product is also visible of that product on all variation. In addition it stays to the second place, and first one is that product variation’s main image.
Hi friend,
Thank you so much for your explanation.
When clicking on a variant to display images of that variant, we have documents available for you to set up variant image groups. However, with this function you cannot add videos.
We can do custom work to give you another solution to achieve the function you want. Please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ to get our support.
Hi Friends,
We are currently experiencing issues with setting up HTTPS on our server, resulting in a 404 error for the landing page link, making it inaccessible for viewing the theme information.
Rest assured, we are actively working on resolving this matter. In the meantime, you can test the Ella theme directly on its demo store: https://new-ella-demo.myshopify.com/
We sincerely apologize for any inconvenience this may cause.
I purchased your theme it’s good and I wish to purchase second time but I have some problems
how can I customize your theme there is not a much-customized option or disable
1. not duplicate section or block 2. not run a mega menu 3. Do not use two different menus in one header 4. not to change the position of a block or section 5. can’t add a button 6. and many more 7. The customization option is very limited and I’m not comfortable because before this I made a woocommerce website
so in general I can’t customize your theme so suggest to me how can i customize this theme or suggest some video
give me a replay as soon as possible
Hi Friend,
Thank you for loving Ella theme and consider for the second purchase. You can see our replies in below:
1. not duplicate section or block
=> We are not quite to understand this. In our theme, you can add more than 1 for the same section or block within a page. Only blocks within a section which is set up for using only one within a section that will not be duplicated. So you can send us screenshot for this to verify with you.
2. not run a mega menu
=> Our mega menu function is working very well, if you are having an issue with mega menu, you can contact our support via https://halosoft.ticksy.com/ and we can check your setting or check your code.
3. Do not use two different menus in one header
=> You can use it very well, there is no limitation to use different menus in one header.
4. not to change the position of a block or section
5. can’t add a button 6. and many more 7. The customization option is very limited and I’m not comfortable because before this I made a woocommerce website
=> You cannot compare shopify with woocommerce because they provide different ability in customization. If you are a developer, you will want to use woocommerce to customize it like you want, but Shopify tends to an easy to use platform for merchants.
Thank you
The Shopify Inbox still does not work, and no proper answer was given as to why. To my knowledge, Shopify has made updates to how their Inbox app works, updating the liquid code for it and moving the admin panel into the theme. For some reason, Ella does not support this because I have tried other themes, and it works fine.
For those having this issue, you can always test it using a default Shopify theme, and you’ll notice it works fine. However, when you test it using Ella, it does not work. Please address this issue. Thank you.
Hi Friend,
Thank you for your update about the app. Our team is checking and will update to you soon.
Yesterday, we have checked on your website and the app worked well. We are testing the app with Dawn and Ella theme to see if there is any difference between the 2 themes from the Shopify update. Thank you so much
Hi Friend,
We have figured out the liquid code and will update it with the theme shortly and write the instruction. In the meantime, our team will help you fix it.
We encounter also the same problem with the Shopify inbox app not showing anymore, is there a solution for this problem?
Hi Friend,
Let us check on it and update to you next week. If Shopify does not support the app anymore, you will need to consider using another app. A few months Shopify also stops Shopify Review App
Thanx for the quick reply:
They are still supporting the app, and it normally works fine, but for some reason, it has stopped functioning with the Ella theme since today. Themes from other competitors don’t seem to have this problem.
Hi Friend,
We would like to check this case on your store. Could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ we will check and get back to you soon.
Don’t forget to create a staff account for us. Please follow the instructions at this link to create a staff account for our support email: support@halothemes.com: http://docs.shopify.com/manual/settings/account/staff-members
We would like to have permission for the Theme, App, Product, and Setting. They are basic permissions that we need when supporting customers: https://prnt.sc/fkshN2WEO11T.
Plus, please provide us with your store URL and protected password (if any).
Thank you so much.
Hi Friend,
We have figured out the liquid code and will update it with the theme shortly and write the instruction. In the meantime, our team will help you fix it.
Thank you, could you send me the updated liquid file(s)? i prefer to merge the fix myself.
Yes, you can follow our instruction from this blog post: https://halothemes.net/blogs/shopify/shopify-inbox-app-fix
It appears that there has been an update to how the Shopify Inbox works on stores within the platform. This update indicates that the Shopify Inbox is now integrated through the theme rather than the admin. However, this has caused an issue where customers can no longer view the chat widget on the online store. Please fix this as soon as possible. (ELLA 6.5.3 )
Hi Friend,
Let us check on it and update to you next week. If Shopify does not support the app anymore, you will need to consider using another app. A few months Shopify also stops Shopify Review App
I want the Save price of the product’s should be show in discount for all product. But there is no ooption in the theme. How can I achive this?
Hi friend,
For sale products, we have the option to show the saved price on the product page.
You go to Theme settings -> General -> on Saved price, and you enable this option:
https://prnt.sc/Dy15xUjv4uMpIf you have any questions about our theme, could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ we will check and get back to you soon.
Yes, I show that. But I want that Saved Price should show as a Percentage(%) Discount of the product.
Hi Friend,
You can choose the option you want within the theme editor: https://prnt.sc/X_YMrvSBb1ds
Hello, I hope someone will respond to my ticket soon 
Hi friend,
We will check your ticket and get back to you soon.
Please note that we try our best to monitor emails and tickets all throughout the day. However, this is not always possible due to different time zones and the volume of inquiries, response times can be up to 24 – 48 hours Monday – Friday, preferably 24 hours.
Hello, i’m trying to get the loox reviews stars to show on collections and home page, i have enabled show review in the product card, but reviews stars only show on the product page.
Hi friend,
This problem is related to a 3rd party – app review, have you contacted the app so they can assist you? If you have contacted app but the problem cannot be resolved, please submit a ticket so we can assist you: https://halosoft.ticksy.com/
Thank you so much.
Why there is arabic showing in filters instead to AED
https://al-masam-stationery-llc.myshopify.com/collections/key-cabinets-and-tagsCan you explain more about the ADE?
Have you translated the filter texts from english to arabic?
Please how can I add Pre-Order product
Hi friend,
We have instructions to set up Pre-order products, please refer to this link: https://halosoft.gitbook.io/ella-documentation/product-page/how-to-set-up-pre-order-product
Thank you so much.
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