335 comments found.
Mobile Menu not showing any text
Could you please help us open a new ticket at this link https://halosoft.ticksy.com/ and create for us a staff account for support@halothemes.com?
I have created it already and no one answered me
We apologize for the delay in our response. In celebration of the Lunar New Year, our office will be closed temporarily (from Feb 8th to Feb 14th). We will resume regular business hours on Feb 15th. Please be advised that there may be delays in ticket support during this period. Your patience and understanding are greatly appreciated.
this is not my problem, I have running business and this issue is causing me problems, I have paid for this service and you have to do it I will report this to Themeforest
Hi friend,
This is not the theme bug. It’s because your text has the same color as the background so it’s not visible. We have responded clearly via ticket, please check the ticket.
Thank you.
Dear Friends,
If you encounter any issues with product images being cropped on Chrome, we’d like to inform you that this problem has been resolved by Chrome starting from version 121.0.6167.139.
Due to this issue, we have received a significant number of tickets recently. If you are experiencing this problem, please assist us by updating your current Chrome version to the newest release. Thank you so much.
Hello guys, i see that you’ve released an updated version but i can’t find your new features anywhere..
Hi Friend
The new updated source is a bug fix version.
We’ve identified an issue with the Image Display on the Halo Theme in the latest Chrome update.
We think it will impact to our current customers so we released an update version.
If you don’t want to update the entire theme, we will provide the instruction to fix it manually soon.
We will try to release new version with new features and enhancement for halo soon.
I’m still on 1.5 version (with some of you manual changes) now how can i update the theme keeping all the changes done before ?
You can follow our instruction here: https://halosoft.gitbook.io/halo-docs/installation/update-theme
But if you have difficulty, we can help you fix the issue directly on the current theme source. Submit a ticket and create for us a staff account to login and help
You can wait for 1.0.6 to update the theme if you want.
Thank you
Hi, i need your response on PRIVATE TICKET #3552162, it’s been 4 days waiting for response.
Hi friend,
Because we have 2 weekends off, we cannot respond to your ticket at the time you send your request.We replied to your ticket 1 day ago but have not received a response from you, please check your ticket and create a staff account so we can support you as quickly as possible.
Thanks a lot.
Love this Halo theme! I’m looking forward to your updates. Took a while to figure out. Everything is working great. The only thing not working is mega menu. I have mega menu checked and not hidden. For some reason it won’t show in the header.
Also, how do I add wishlist icon next to cart for mobile?
Hi Friend,
Thank you so much for loving our theme.
Let us help you check the theme setting to help you resolve this issue
For the wishlist, let us check and tell you.
We need a staff account, could you please create a ticket: https://halosoft.ticksy.com/ and verify the theme license on Halo Shopify theme category, then create for us a staff account so we can help you?
Hi, I submitted a ticket.
Hi friend,
We can not find your ticket via your name, can you kindly show us the number of your ticket so that we can check if we have responded to you or not?
Thank you so much.
Hi Friends,
We are currently experiencing issues with setting up HTTPS on our server, resulting in a 404 error for the landing page link, making it inaccessible for viewing the theme information.
Rest assured, we are actively working on resolving this matter. In the meantime, you can test the Halo theme directly on its demo store: https://demo-default.myshopify.com/
We sincerely apologize for any inconvenience this may cause.
Hi halothemes team, any chance you could reply to my ticket please #3548214
Purchased your HALO theme last night, followed your guide here to setup a mega menu
https://halosoft.gitbook.io/halo-docs/header/setup-dropdown-advanced-mega-menuBut it just doesn’t work
Figured it out, but how do we add more than 6 columns to our menu items?
Hello friend,
We got your request via your ticket, we will check and get back to you soon.
Product Page:
When i want to display the cover image at first it creates bug and it should be the default behavior and rather should not start from variant images. Please fix it, i want to display the cover image as first image instead of first variant image. It is not my sole requirement rather it should work this way. The images should display like on AliExpress.
Dear Friend,
Have you tested this function on Dawn Shopify or any Shopify theme yet?
Our theme is built based on Shopify Theme Structure and when you go to a Product Detailed Page, the first product variant will be a pre-select option and that is the reason why the image which assigned for that variant will be activated.
As we explained very clearly that if you want to change the DEFAULT SHOPIFY CODE STRUCTURE, we have to change our theme code structure and it is a customization work.
I got your point here. Thanks for clarifying. Yes, your functionality is the same as should work normally like on Dawn. I am reversing the things.
Please check it again i accept that the first variant image should be displayed on the product page. The thumbnail of the product should be a cover image but it should also show the first variant image. I am frustrated.
After carefully reviewing your website, our current theme is functioning as you desire, the thumbnail images still display cover image rather than showing images based on the selected variant. This is not our theme bug. We have provided detailed responses through your ticket, please check and provide feedback. Please note that comments or reviews on ThemeForest are not the appropriate channels for customer support. Kindly maintain contact with us through your ticket, and we will strive to assist you as quickly as possible.
I bought a Shopify theme and now there is a bug on the product page. When I click on the current image on the product page it shows me the previous image instead. And I am asking to fix it they are asking for money to fix it. What an unprofessional behavior. And secondly, they reply very late. I have been chasing them for the last two weeks and still no progress. They are asking for money to fix it. They are asking for money to fix it.
We apologize if you have any difficulty using our products and services.
Regarding the problem you encountered with the theme, we have helped you resolve it. Then we discussed and you had a related request.
Firstly, the current default functionality on our website is set to display images according to the first selected variant. However, you are requesting us to customize this functionality to display the first image of the product as per your specific needs. To achieve this, we would need to rewrite the code and modify the logic of the current function. This work requires a significant amount of our time. Additionally, it is a personalized request from you, and this type of request is not covered in the support package you have purchased. You can find more details at the following link: https://themeforest.net/page/item_support_policy, where it clearly states, “Item support does not include services to modify or extend the item beyond the original features, style and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting the author to see if they privately offer paid customization services.”
Therefore, all customizations based on individual requests that consume our time will incur a custom fee. We appreciate your understanding in this case.
Regarding the support time, we try our best to monitor emails and tickets all throughout the day. However, this is not always possible due to different time zones and the volume of inquiries, response times can be up to 24 – 48 hours Monday – Friday.
MON – FRI: 08.00 AM TO 05.30 PM (GMT+7)
SAT – SUN: CLOSE
We will keep in touch with you via ticket.
Product Page:
When i want to display the cover image at first it creates bug and it should be the default behavior and rather should not start from variant images. Please fix it, i want to display the cover image as first image instead of first variant image. It is not my sole requirement rather it should work this way. The images should display like on AliExpress.
Dear Friend,
Have you tested this function on Dawn Shopify or any Shopify theme yet?
Our theme is built based on Shopify Theme Structure and when you go to a Product Detailed Page, the first product variant will be a pre-select option and that is the reason why the image which assigned for that variant will be activated.
As we explained very clearly that if you want to change the DEFAULT SHOPIFY CODE STRUCTURE, we have to change our theme code structure and it is a customization work.
I got your point here. Thanks for clarifying. Yes, your functionality is the same as should work normally like on Dawn. I am reversing the things.
How can 1 show Variants As Separate Products On collection page
Hi friend,
This function is not available on our theme, however, we can re-write code to do this function for you.
Please help us open a new ticket at this link https://halosoft.ticksy.com/ to discuss this case.
Looking forward to hearing from you soon.
Hi, just wanting to check with the lookbook or portfolio pages – are the tile numbers able to be increased?? For example, if we want to add 10 image blocks to this page:
https://demo-default.myshopify.com/pages/lookbook-02..will that be possible? or is it defined to number of blocks preset in Halo?
Hi friend,
Currently, we have set the default number of images in the section, if you want to increase the number, we need to estimate for this work. And we also need you to provide the layout you want (how to arrange the images).
Please help us open a ticket at this link: https://halosoft.ticksy.com/, then we will discuss this work with you in more detail.
even customize is showing same error it keep loading and does not load full web, we have lastest version installed from themeforest.
Hi friend,
We have received this request via your ticket. This is not our theme bug, we suspect this issue occurs because you are entering the wrong currency format.
We have responded to you via ticket and need you to provide some information to help you handle it, please check your ticket and get back to us soon.
Until now I have not receive a response to my ticket. There’s a bug on your theme. I need you to fix the header part, the user login does not show on top of the page.
Hi Friend
For the user account on the header, Could you please help us check if you have already enable the settings in your store admin yet?
Here is our instruction: https://halosoft.gitbook.io/halo-docs/basic-configuration/customer-registration
Question, which setting, theme, demo etc allows the product description to appear above the ADD TO CART and below the price? I can’t figure it out
Dear friend,
If you want to change the position as you mentioned, we don’t have settings for this, but we can help you change in the code.
Please help us open a ticket at https://halosoft.ticksy.com/ and create a staff account with enough permission so we can support you.
hello, it doesn’t show the main pictures of the products. I did not change any settings and this problem arose. Please help urgently! https://bexjewelry.com/
Dear friend,
Thank you very much for reaching out to us and sharing the issue you encountered with our theme. We sincerely apologize for this inconvenience. This issue is a result of recent updates that Shopify has implemented in their code. Unfortunately, these updates have led to some issues affecting certain parts of our theme.
We would like to inform that we have fixed this issue on the newest source, please help us to update newest version to use for your store. You can refer to this link to update theme: https://halosoft.gitbook.io/halo-docs/installation/update-theme
If you have any require assistance during the update process, please let us know. We are more than willing to assist you.
I made the settings you said but it’s still the same! Please log into my account and fix it or I will report you!
Hi Friend,
We fixed and updated the issue for a long time for Halo Theme, if you update the theme source to the newest source, it works with no problem for sure.
If you cannot update the theme, please help us open a ticket at https://halosoft.ticksy.com/ and create a staff account with enough permission so we can support you
Hello, it is very disappointing to see that the only way I can fix the bug due to your conflict with shopify is by uploading the new theme. My theme site is fully customised, and this is not feasable. What changes do i need to make?
https://www.dealorama.com.au/Dear friend,
If you don’t want to update theme, we will help you fix issue on your current source.
Please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ and choose category Report bug, we will check and get back to you soon.
Hi,
We have stopped all our ads as the customer experience is bad, can you please advise when we can have your team fix the issues? Noting my them is heavily customised?
Hi, I am using Halo Theme and have identified some issues.
1. Product Block does not show the images 2. Search product does not show the images 3. Look book pop up details not showing 4. Wish List not working
gangnamsisters.com Please have look at the site and advise me for fixing these errors.
I have modified my theme so I don’t want to relace with default theme file.
Dear friend,
To support you, could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ then our customer support team will review it and respond to you asap.
i have product key but it says it would not take my ticket cannot submit it.
it says support expired. it is unfair me to pay for support as this error came from your end not caused by me.
Dear friend,
Please submit a ticket and choose category Report bug, we will check if all your requests are bug theme or not.
Dear Valued Customers,
We would like to inform you about our upcoming absence in observance of Vietnam Independence Day.
Kindly note the following schedule:
Closure Dates: Saturday, 2nd September to Tuesday, 5th September, 2023
Normal Operations Resume: Wednesday, 6th September, 2023
During this period, our office will be closed as we join in celebrating this significant national holiday. We take this opportunity to pay tribute to the rich history and heritage of our beloved country.
After the holiday break and returning to the office, our team will work diligently to ensure all your requests are handled and promptly met.
We sincerely apologize for any inconvenience this absence may cause and greatly appreciate your understanding. We value your business and are committed to providing you with the best service possible.
Thank you so much
Halo Team
Will your next update solve the images not loading on home page issue? Specifically PRODUCT BLOCK. Also was the option to switch out the header versions from different themes removed intentionally?
Hi Friend,
We fixed the issue of not loading the images on homepage and you can update theme.
And for the option, theme is now using Section Groups which allows you to create header layout more flexible. We have instruction in documentation to follow steps by steps. It is easy to do
Thanks, but when was the issue of not loading the images on homepage fixed?
We fixed and updated the newest theme source for halo on last week
I downloaded the latest version a few days ago and the issue is still happening with my store. Do i need to use a specific setting?
Can you try again now and let us know? Because it is working well on our source and demo.
If you still have the issue now with this time, let us help you check deeply. Can you help us test again with the newest theme source now?
So are you recommending I install this file: halo-1-5-0-sections.zip to address the issue? Thanks
Yes, can you try again and let us know if you still face this issue on your store? Please download the newest theme source now and install into your store
Ok, just installed and it seems to be functioning, thanks. But question, it took alot of time to build the theme version that’s not working, how do I update the changes to the version I just installed quickly?
Also since I have your attention. How do I update the color.png files so they reflect in the filter? I understand the theme may not recognize colors like emerald, lavender, and heather grey but how can I add them to show up instead of an empty circle?
If you have not customized your theme yet, only use our default theme, it is easy to update by copying files from the old source to the new source
If you don’t want to update, we can help you fix directly on your current theme
Can you contact our support team and create a staff account?
We will work tomorrow and then have 4 days off for Vietnam Independence Day
I want know , Ella & Halo shopify theme. Next version release Date ?
Dear friend,
We have plans to implement upcoming updates for Ella and Halo themes. However, we are unable to disclose the exact completion dates to customers due to security reasons. Many of our competitors are attempting to gather information, and we apologize for any inconvenience caused. You can follow our social media pages to stay updated with the latest information.
Many thanks.
