877 comments found.
Hello Author,
Question before purchase:
Q1 Can we use elements of multiples themes into a single theme? For example, homepage banner of theme v13 on v12
Q2 Similarly other menus and footers of other themes within minimog?
Q3 Do you have Razorpay payment gateway built-in with theme?
Please let me know?
Hello
Q1 and Q2: You can do it with MinimogWP
Q3: MinimogWP does not have this feature built-in. You can use a plugin that supports payments using the Razorpay gateway.
Thank you.
Thanks for answering my previous question, a quick question again
Where can I see the list of Menus and Footer in a single page? Which will help us to select the right design
I don’t quite understand your question but with MinimogWP, you can set up a common footer and menu for all pages or different footer and menu for each page.
Regards.
my question is there are different styles of header and footer, like there are 7+ header design and 30+ footer designs…... how to view these designs?
You can preview all header and footer styles in our demos here. https://minimog.thememove.com/
Regards
hey i submited a ticket but without any response i hope someone response
Hi. We have replied to you on the ticket.
Another Bug.
In latest update seems wooCommerce filters have stopped working.
See page here
https://xhype.co.uk/vehicle/passenger-car/?filtering=1&filter_sae-grade=5w-40We have products that should match this filter and it’s always worked up to now
I can’t do ticket because support expired please escalate this case
Hello, Since your support has expired, please send an email to support@thememove.com and provide an admin account so i can help you check the issue. Thank you.
I have emailed. Please confirm ? I have tried to debug this and it’s definitely a new theme issue and urgent it is fixed please.
Hey i Found lots of problem after bought your theme and trying to reach out to you by submit a ticket but without respond , first one is while i choose variable product the general hides and the product’s price display in the website empty and the description of the product empty too even if i wrote it , the second is the cart , i want to modify but there is no way to do it . the third one is checkout page has some squares showing above the words and while i cliick on edit , it disapears the same problem with the cart . i hope you find solutions to that for me as soon as possibe please ,
Hi friend,
Please open a support request here https://thememove.ticksy.com/submit/ , then we will check and guide you step by step.
Thank you.
I already sent you twice but without respond
Hi
Please check ticket #3581989. We replied to you 1 day ago.
After the latest update, the theme option “Advanced -> Performance -> Lazy Load” is not available anymore and it seems like the website has this option on, even though it was off before the update.
I can’t turn it off anymore, the option is not available for me. Can you help?
Hello
From version 3.0.0, MinimogWP Use native image loading lazy feature to improve site loading speed. This feature is default and cannot be turned off.
https://changelog.thememove.com/minimog-wp/In this case, the theme seems to have some issues, because there are situations where the lazy loading causes layout issues, and continuous loading “placeholder”. There is no way to turn if off like it was before?
Hi friend,
If you encounter any problems, please open a support request here https://thememove.ticksy.com/submit/ , then we will check and guide you step by step.
Thank you.
All the WP clever plugins are pending update for a long time. Whenever I hit update, they fail saying update package is not available
Hello
You can manually update these plugins in All files downloaded from Themeforest.
https://prnt.sc/X8FzC7o8Fs1PBest regards.
Hi! I have done the update of the theme and plugins, but now it doesn’t load the pictures on mobile. Same problem as others commented here. Cache canceled everywhere many times.
Hi friend,
Please open a support request here https://thememove.ticksy.com/submit/ , then we will check and guide you step by step.
Thank you.
I can’t because my license support expires and I will not renew it because I think it’s a problem of the last version of your theme.
Since I updated the theme, photos from mobile and desktop are no longer uploaded.
I have already tried removing cached plugins and clearing the cache of various browsers, without success.
I think it therefore depends on the latest version of the theme as it didn’t happen before.
[UPDATE] I confirm that it is the latest update of the theme that causes problems because by rolling back to the version previous to that of February 6, the images can be seen correctly
Hi
After updating the theme to the latest version, please clear your browser cache and check again.
Thank you for the adviced but no, it doesn’t work. Just rolled back to the previous version. I’ll wait for the new release of the next version hoping you’ll resolve the issue.
Hi friend,
If you encounter any problems, please send an email to support@thememove.com and provide an admin account so i can help you check the issue.
Thank you.
I imported the demos. When I try to choose a preset, nothing happens. How can I confirm to load the presets? I can only click on a present but publish still is not clickable.
Hi friend,
Please open a support request here https://thememove.ticksy.com/submit/ , then we will check and guide you step by step.
Thank you.
This is a great looking theme! Might be just what I need for a project. Why does the demo run so slow? Is this a host or server issue?
Hi
It could be due to your network speed. We just checked and found that the demo loading speed is fine. https://prnt.sc/YtSoWTFXA4Bu
Best regards.
The theme does not appear to be compatible with woocommerce plug-ins. Specifically “Woosubscriprion” and “all product subscription”
Your “Insight Swatches” plug-in conflicts with these official plug-ins. Can you please fix it?
Hi Cineshow,
Please open a support request here https://thememove.ticksy.com/submit/, then we will check and guide you step by step to fix the problem.
If your support has expired, you can also reach us via email at support@thememove.com. However, please keep in mind that email is not our main support channel, so the response time will be slower than usual since we have to process support tickets in the Ticksy system first.
Best regards.
when you update this theme for Elementor Flexbox Containers?
Hi there,
Our theme is working seamlessly with Elementor Flexbox Containers, please check it.
If you have any issues when using it, please open a support request here https://thememove.ticksy.com/submit/, then we will check and guide you step by step to fix the problem.
Best regards.
I converted the Product Images Style to Grid. But it doesn’t show up. Please consider it.
Hi friend,
Please open a support request here https://thememove.ticksy.com/submit/ , then we will check and guide you step by step.
Thank you.
Hello, I bought your theme and I got todays update. But It is possible to also update plugins?
I got notice Minimog requires WPC Product Tabs for WooCommerce version 3.1.0 or greater. View update
but when I tried to update I got erorr that dont have a file to update
Hello
You can download this plugin here:
https://www.dropbox.com/scl/fi/fjd2kr5rgjmj491tgv1s4/wpc-product-tabs-premium-310.zip?rlkey=nvntja6i3qr0n8ka79swztwsf&dl=1I just updated the theme and the single product view page is messed up…, everything was working perfectly before that! What is happening? Had to waste time to revert the website to a previous backup…
Hi friend,
You’ve got a cache problem. After updating the theme, clear all caches and check again.
Best wish.
If trying to update the tabs plugin an error appears “Incompatible Archive.”…
Hello,
Since your support has expired, please send an email to support@thememove.com. We will help you check and fix the problem immediately.
Thank you.
Unable to update bundled plugins
See error https://snipboard.io/cXbhpx.jpg
Hello
You can manually update these plugins in All files downloaded from Themeforest.
https://prnt.sc/X8FzC7o8Fs1PBest wish.
Then why do they show up here https://snipboard.io/jFgRcS.jpg but dont work ???
Also. We updated the tabs plugin but your theme now has an error. Please advise (no support contract but this is a bug so we shouldn’t be forced to pay to fix!)
Bug. https://snipboard.io/PXNbaD.jpgDemo
https://xhype.co.uk/products/passenger-car/engine-oil/gravity-drive-flux/gravity-drive-flux-c2-c3-5w-30-performance-motor-oil/Hi.
Version 3.1.2 has fixed this error. Please update the theme to fix the error.
Elementor Carousel Also have a issue i want only show 3 slide at a time but the option not work with theme i use latest version https://share.cleanshot.com/J1Qf87Hp
Hi friend,
Please open a support request here https://thememove.ticksy.com/submit/ , then we will check and guide you step by step.
Thank you.
Also i want to turn OFF Theme Lazy Load How can i do this?
Hi friend,
The lazy load feature in version 3.0 works based on the browser’s default lazy load feature. So it is optimized and there is no option to turn it off.
Your problem is caused by the cache, you just need to delete the entire cache and check again.
The issue on Single Product Page “Guaranteed safe & secure checkout” https://share.cleanshot.com/YvG0y3Zd here now this site using 2.10.0 When we update in 3.1.0 so “Guaranteed safe & secure checkout” got issue in this section let me know if you find it otherwise i can create a loom for it
Hi friend,
Please open a support request here https://thememove.ticksy.com/submit/ , then we will check and guide you step by step.
Thank you.
V 3.1.0 have issue in lazy Load Please Check
BUG in new version.
Logo and svg files not loading.
What happened ?
Pa can’t do ticket because support expired but this is a big bug to be fixed asap
Hello
Do not worry. This is a problem caused by the cache. Please clear your browser cache and check again.
https://prnt.sc/6LGl_uUsvmP-Best wishes.
I have cleared cache and on mobile. Logo and other images still not showing …
See demo – https://snipboard.io/GNnwym.jpg
I think ok know thanks. But still can’t use new twitter X logo as part of font awesome
Please open a support request here https://thememove.ticksy.com/submit/ or send an email to support@thememove.com, then we will check and guide you step by step. Thank you.
Hi! Is it possible to set product images in a square format? Regardless of the option I choose in the customization settings, it always results in a rectangular portrait format. For example, whether I select ‘Vertical Slider – Horizontal or Vertical’ or ‘Product Images Wide’, the image is always rectangular, not square.
Hello
You can do this at Customize > WooCommerce > Product Images
https://prnt.sc/R4u1fOLrW_9mRegards
