20 comments found.
We have a 2nd checkout page as of the last update. However you can’t put in cc information so it fails then shows you the real checkout page with the cc info. How do I get rid of the 2nd checkout page? See video here. https://www.loom.com/share/c4e12bb86f2b4573a10d3c546552e14c
I fixed it with a backup but I can’t update my plugins or this happens
I just updated the newest Elementor and my product element showing my products on the homepage stopped working. I had to backup. I also tried to enter a support ticket but it said I’m not supported.
Hi there
Please open ticket again and give us access to admin and FTP. We will help you check it.
- Dzung
I have an issue on the product pages. The descriptions and reviews won’t expand. I need this fixed asap
It’s Elementor pro with your updated theme and Novaworks
Hi there
Please open ticket in https://novaworks.ticksy.com/ and give us access to admin. We will help you check it.
- Dzung
Novawork plugin 1.0.5 have problems with latest Elementor. Elementor sidebar keeps loading. Error: Novaworks_Element\Widgets\Products::add_group_control: Group “query-group” not found.
Hi there
We have released new theme update for this.
Hi. I’ve need help with the elementor question. i’ve already opened 2 tickets, but no solution.
Hi there
We are still working on this issue. We will get back to you very soon.
I need an anwer. I bought your theme to use it in a website. Right now, the site is closed because of this problem i described in the tickets. No solution, and no feedback from you is unaceptable.
Hi there
We just release new theme update yesterday to resolve your issues. Please update it.
I have another question, we need an add to cart button on our shop page and it is not displaying. Woocommerce said it is supposed to be there by default.
On the shop page we need to be able to add products to the cart. This comment came from Woocommerce
By default, WooCommerce has the option to display this button, but it looks like your theme is overwriting the default WooCommerce core template files, including the archive-product.php page, which is used for the shop page.
- Templates ###
Overrides: sportie/woocommerce/archive-product.php
How do we put the button back?
https://d.pr/i/eXMVzqHi there
Please open ticket in https://novaworks.ticksy.com and give us access to admin and FTP. We will help you check it.
- Dzung
I have and haven’t heard any
I am having issues with Elementor and your Novaworks plugin. I have narrowed it down to that specific plugin. When it is activated, I cannot edit my pages using elementor it gives me a critical error. I have updated both your plugin, theme and Elementor
Hi there
We just release new theme update to resolve this issue. Please update our theme to 1.1.1 and Novaworks plugin to version 1.0.5
- Dzung
I did that and it fixed elementor, however when you look at the shopping cart on mobile it is too wide and it won’t let you change what is in your cart
Hi there
Please open ticket in https://novaworks.ticksy.com/ and give us access to admin. We will help you check it.
Good morning, the theme is working poorly and slow for me, I get a theme version error with WooCommerce
https://scram.com.ar/nueva/Hi there
We will update theme for resolve it soon
Por favor! Gracias!
It opens a popup with porn ads, and the site also gets slow. I bought the theme a week ago and it doesn’t work well. It needs to be updated for WooCommerce. Will you be able to provide me with support?
I changed the url to try to solve it: https://scram.com.ar/web/
Hi there
We just release new theme update to version 1.0.9. Please update it.
https://novaworks.ticksy.com/article/16776/It’s still slow, something is happening, can you look at it?
If your site slow and It opens a popup with porn ads. Maybe your site has been hacked and it has been infected with a trojan. It seem not from our theme.
Try follow this https://azdigi.com/blog/en/website-tutorials/wordpress-en/how-to-fix-when-a-wordpress-website-is-infected-with-malicious-code/
I selected the WC Ajax Filter Show Hierarchy, but it doesn’t work. How can I fix this? ty
In addition; -We can’t set the page widths. “Product Pages and Archive Pages” -We cannot adjust the fonts of the Menu elements. -Menu area design no
+ WC Ajax Product Filter products need to list the menu ranking, but it doesn’t do it. What he does is to sort according to the order of letters.
hi there! How do i install demo content. I cant find the demo importer in customization. Thanks
Hi there
Please follow this https://sportie.novaworks.net/docs/#/installation/import-demo
Thanks but we had so many issues with the theme we switched. We wrote asking for a refund but there was no response
Hello, I am happy with the purchased SPORTIE item. I get an error that I can’t fix, it’s this “Novaworks_Element\Widgets\Products::add_group_control: Group “query-group” not found.” Please tell me how to fix it. Thanks
Hi there
Please open ticket in https://novaworks.ticksy.com/ and give us access to admin and FTP. We will help you check it.
I have already renewed the support
Hi there, 5 days ago I opened a Ticket #3378812 and later a replay for this ticket https://sportie.novaworks.net/home-04/ but unfortunately I still no have answer and not support. Could you help me the way to have the answer to this ticket?.
We will check and get back to you ASAP
thank you
Hi there
Please open ticket in https://novaworks.ticksy.com/ and give us access to admin. We will help you check it.
- Dzung
How can I find the new version of Novaworks plugin(1.0.4), because I can not activate the 1.0.0. ?
How do you load the Demo pages??
Please disregard question. Thanks
Hi, got the following error when uploading new Theme in Wordpress/Woocommerce store: The package could not be installed. The theme is missing the style.css stylesheet. How can I solve this ?
Hi there
Please read this article to resolve your issues https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error – DzungHow to hide categories with no products? https://prnt.sc/26oh03b
Is your theme compatible with ShopEngine? If yes, i may consider buying it for my Site.
Congratulation, best of luck with sales 
Thanks bro
Great Work,Congratulations GLWS
Thanks you
