194 comments found.
Hi, Something is wrong with the live preview. “Warning: mysqli_real_connect(): (HY000/2002): Connection refused in /var/www/vhosts/pricom.harutheme.com/httpdocs/wp-includes/class-wpdb.php on line 1987
Connection refused Error establishing a database connection”
Hi, Thanks so much for you feedback! We have just checked the demo and resolve the issue. It seems our server full bandwidth and cause some issues. Regards!
Hello, I wanted to have a side cart appear when people add things to cart, but after installing Side Cart plugin two side carts appear, and it happens only with your theme. Any idea why?
Hi, Thanks for choosing our product! In this case if you want to disable or cart side function you can edit the Heading you are using with Elementor then turn off Cart Side option in our widget like this: https://prnt.sc/L_3C3gdJgiB- . Hope this helps! Here is our support forum: https://harutheme.com/forums/forum/themes-support/pricom/ . Regards!
We also see your support time has been expired: https://prnt.sc/C6GFnn4joiwk . So you may need to renew it to continue get support in the future. Regards!
how can i turn on your side cart function? because i installed that plugin because i could not see it… it appeared only when i installed side cart… previously only the added to cart message was displayed
Hi, We already answered in the first reply with screenshot. Please check it carefully. Regards!
ok, but i need a different thing… when one clicks on BUY… the side cart panel should appear…. your theme setting has it on, but it appears only if i click on the cart… how to do it automatically when one adds a product?
no, it doesn’t help… the cart side option is ON, but when I add a product the side panel doesn’t appear… it appears only when i click in the cart in the header. Please kindly help me on this.
And another question, in the checkout page, is there a way to remove the Shipping to “address” of the shop? Because it says, Shipping to the town where my shop is based and i m afraid customers may think we ship only to our town
Hi, Please clear cache & session to see changes. You also can check with Incognito mode of the browser. About Checkout page please clarify with a screenshot or create a topic on our support forum here: https://harutheme.com/forums/forum/themes-support/pricom/ . Regards!
and last thing… i have tried to use a plugin called Min Max Quantity & Step Control for WooCommerce to set the minimum quantity of paper sheets, which we will sell 5pcs… when i set min quantity 5 and step 5 it works on all themes except yours. Could you please try? My support expired so i cannot use the forum, but it is the first time im using the theme for a live website, i hope you can assist me here or by mail
Hi, Please create a topic support on forum with notice to this comment or send us an email to harutheme@gmail.com . We’ll check it for you. You can renew support later when you have other issues. Regards!
I have sent you an email. Another question: how to remove the description overwritten by elementor? i removed it in the products i edited but it still appear the demo description and i need to remove it but i cannot find it how, thanks
(fixed the description thing, i read from another answer to a comment). How to add checkout fields? I have added a plugin but it seems something overrides it
Hi, We have just replied to you via email. Please check again. You need to notice clear session when view cart & checkout page. Regards!
no it is not due to cache. Hope you can assist me via email as soon as possible, thanks
Hi, We already answered but it seems you haven’t read carefully. Please read more here: https://woo.com/document/cart-checkout-blocks-status/ and section 18.21 in the document: https://document.harutheme.com/pricom/ . Regards!
Is there any option to upload a photo in the cart and show the custom pet to a customer then digital delivery? Like this service: https://customartsco.com/
Hi, Thanks for contacting us about our product! Because the site you sent above has too much functions and we don’t really understand what you are want to say. Please send the URL that have special function or screenshot about it. However if you don’t need to use Design Online you can use this: https://pricom.harutheme.com/product/product-price-by-options/ or if you need to use design online you can see this demo: https://pricom.harutheme.com/product-category/design-online/ . Hope this helps! Regards!
Please have a look: https://crownandpaw.com/
Hi, You can check this: https://pricom.harutheme.com/product/coffee-mugs/ . Regards!
How can I access the admin panel?? Can you provide it to us?
Hi, Sorry but currently we don’t have demo login for backend. However you can check all features in the document here: https://document.harutheme.com/pricom/ . If you want to check features of Designer plugin you can read in the section 11 of the document. You can reference more this comment: https://themeforest.net/item/pricom-printing-company-design-services-wordpress-theme/37460687/comments?page=1&filter=all#comment_30387360 . Regards!
Can i use Midtrans payment for this ? Also is this theme only or its fully functional wordpress print on demand website ?
Hi, Thanks for contacting us about our product! Our theme is base from WooCommerce. So you can use this plugin https://wordpress.org/plugins/midtrans-woocommerce/ for Midtrans payment. Currently you can use our theme for customers go to your site and create customize products then order. You can view the demo here: https://pricom.harutheme.com/product-category/design-online/ . Hope this helps! Regards!
Can i use this for my only store ? I see there is a registration for user or vendor.
Hi, User can register on your site to buy product and make order. User also can register and vendor to sell product but vendor can’t create their own design online product. Only administrator can create design online product. Hope this clear for you. Example register page: https://pricom.harutheme.com/company/my-account/ . Hope this helps! Regards!
Can i disable it ? So everyone who register can only be user and cant sell anything ?
Hi, You can disable register as vendor by deactivate Dokan multivendor plugin when install our theme. So everyone can register and buy products only. Regards!
I see, i forgot to ask this question.
Is there a feature with minimal order ? For example for business card minimal order is 100 pcs
Hi, You can do it by install an extra plugin like this: https://wordpress.org/plugins/wc-min-max-quantities/ . Hope this helps! Regards!
What about pricing ? For example for mug if buying 1 10$ >10 = 9$ and so on.
Hi, You can see the demo of the plugin to understand how it works. Regards!
Yeah im trying the demo but cant find what i want. I see there is an extra option like text, its almost what i want but not because i want the text to be a lenth for exmple extra 1cm will increase the price by 5$ or so
Hi, Sorry the function you want doesn’t support. You can use our theme with plugin like NB Designer to support this option or any plugin compatible with WooCommerce also can use with our theme too. Regards!
In the demo i tried to prin your own but it said This product is currently out of stock and unavailable. It is not working in demo or bug ?
Hi, If you noticed when you need to mix some attribute of a product and it may out of stock or sold out is very logic here (nothing is not working or bug). More detail you can read here: https://harutheme.com/forums/topic/how-to-build-print-your-own-feature-in-woocommerce/ . Hope this helps! Regards!
Hello, Images of the product do not appear on the product design page.
link: https://muggle.shop/index.php/designer/?dp_mode=designer&product_id=14160
note: I am using demo content.
Hi, Thanks for contacting us and choosing our product! About this issue you may missing image when import demo data. You can go to WC Designer Pro -> Parameter -> Delete all and WC Designer Pro -> Designs -> Delete all and go to Products -> Delete all design online product. Then go to WC Designer Pro -> Documentation to reimport all demo data. Hope this helps! Regards!
Hi Team,
Product page with a large number of variations taking too much time to load
We found that after updating the theme to the latest for one of our customers a product page with more than 2500 variations is taking around 40 sec to load the page.
After checking through the updated theme code we found there is a new line added for getting $available_variations which is generating this issue of time taking for page loading
//$available_variations = $product->get_available_variations();
file location -> pricom\woocommerce\single-product\add-to-cart\variable.php
please do consider to fix this issue in the upcoming releases
Hi, Thanks for contacting us and choosing our product! Also thanks for your feedback! About this issue we already have a notice in section 18.4 of this document: https://document.harutheme.com/pricom/ . We’ll check and update this issue. Regards!
hi does the theme support rtl wpml plugin 2-it is possible to appear personlize button on shop page or slider products 3- does the theme support hand write
Hi, Thanks for contacting us about our product! Sorry but currently our theme doesn’t support RTL. About Design online you can see example products here: https://pricom.harutheme.com/product-category/design-online/ . Regards!
Hi HaruTheme,
First of all, I must say that I am happy to use your theme and it makes me happy to receive support from you quickly.
I have one more request from you. https://prnt.sc/5zHA2tMF5EMVI couldn’t find where to edit this login registration page. (I just want to make the page Turkish. And I want to solve this only from the code part.)
I would be very happy if you could help me.
and the part that says howdy please
Hi, Thanks for contacting us and choosing our product! To translate our theme & plugins to your language you can follow this topic: https://harutheme.com/forums/topic/how-to-translate-wordpress-theme-or-plugin/ . You need to translate Haru Pricom plugin, WooCommerce plugin & Pricom theme. The Login page come from WooCommerce plugin and you should check it. The Howdy come from Haru Pricom plugin. You shouldn’t customize code because it will lose when you update theme & plugins. Hope this helps! Regards!
Hello, I purchased your Pricom template on Worpress, everything is great, thank you, but I have one question.
How to rename (or delete) text for downloaded files in the trash – https://prnt.sc/8NxokY0LjZUP
I see that there is such functionality at this link WooCommerce-> settings --> File Uploads, but when I make changes, it doesn’t change
please tell me what could be the problem
Thank you very much
Hi, Thanks for choosing our product! The vendor text come from Dokan Multivendor plugin. So if you don’t use this fuction you can go to Plugins -> Installed Plugins to deactivate or delete it. The Upload text come from Drag and Drop Multiple File Upload for WooCommerce plugin. If you want to translate this text you can follow this topic: https://harutheme.com/forums/topic/how-to-translate-wordpress-theme-or-plugin/ . If you still use English please feedback, we need to check the code of this plugin. Regards!
Hi, please check your demos live preview, we are currently getting an error…
Hi, Thanks so much for your feedback! It seems we got issue with our server. We have just resolved it and you can check the demo now. Regards!
hi HaruTheme dev guys. I am having trouble importing a demo theme, I followed the php.ini instructions with all the settings. The install animation just spins and nothing materialises after 40mins and second attempt 15mins. I am configuring this website for a client, can I email you support team?
Hi! Your theme looks good! I’ve two issue about product page. 1. Is it possible to place a custom size column,which customers can put any size in, in product page? The column including width and length two factors. 2. Add an conditional term to show that column when clients choose custom size option in size option.
Hi, Thanks for contacting us about our product! Can you clarify about your question. Do you want to say about this function in designer tool or only in single product page? If in single product page currently we support Price by Options here: https://pricom.harutheme.com/product/product-price-by-options/ . You also can use this plugin to show/hide fields if you want. Here is the document of theme: https://document.harutheme.com/pricom/ . Regards!
Thank you for your reply. 1. Your price options cannot calculate price by formula. Is your theme compatible with Extra Product Options & Add-Ons for WooCommerce by ThemeComplete? 2. If I use Extra Product Options in your theme to set the width and length of a product like flyers, Can the designer tool produce a blank background according to the width and length created by customers?
Hi, 1. Our theme compatible with WooCommerce and it will works with Extra Product Options & Add-Ons for WooCommerce by ThemeComplete . 2. It may not fit anything you want. You can research other plugin that fit all you need. Regards!
Got it. Would you release a Black Friday sale on your theme?
Hi, Currently the price 39$ is already Sale Price and we don’t have plan to sale it this year. You can check our other theme for Sale price: https://themeforest.net/item/printspace-printing-services-design-online-woocommerce-wordpress-theme/49176208 . Regards!
Hi, I’ve sent you a email to you.
Hi, We have just replied to you via email. Please check it. Regards!
My Website became very afterone update …. my website is https://printanica.com/ please if you can give me solution for this will bo good for me
Thanks
Hi, Thanks for contacting us and choosing our product! First of all your support time has been expired and you need to renew it to continue get support in the future: https://prnt.sc/Y55xFHVkEVsi . About your issue we checked your site and don’t understand what is the issue. Can you clarify more about it (maybe with screenshots). Regards!
Hi there!
We purchased your theme but we have a problem. The edits I made in Header 7 are not reflected in reality. Likewise, even though the newsletter popup is turned off, when we open the site, we see an empty newletter popup. Details are available at the link.
Problem 1 https://prnt.sc/R5HXGjBC4qfW https://prnt.sc/NI7-FqcPxLTT Problem 2 https://prnt.sc/G1D0o0tvekY- https://prnt.sc/0E398ajVCPX6Hi, Thanks for contacting us and choosing our product! About this issue please send us your site URL & a WordPress admin account via email harutheme@gmail.com . We’ll check it for you. Also please make sure you haven’t got any issue with cache plugin. Regards!
I sent the user information to the e-mail address. please check, thank you
Hi, We have just checked your site and replied via email. Please check it. Regards!
Thank you for your return.
But I guess I didn’t explain the problem clearly. I made a detailed explanation in a new e-mail. Please check your mailbox. Thank you.
Hi, We have just replied to your via email and sent screenshots after checked on Firefox. Regards!
Hi there,
I want to buy the product, but I have a question on my mind.
Does the “Desing Online Tools” included in the demo come with the theme after purchase or does it need to be purchased separately?
Hi, Thanks for contacting us about our product! All plugins already included in theme package and you don’t need to buy anything to make your site works as our demo site. Here is the document of theme: https://document.harutheme.com/pricom/ . Regards!
Hello are you able to provide a function that infinite scrolling for all catelog products ?
Hi, Thanks for contacting us about our product! Currently we don’t support this function in the shop page & product category page. However we are developing new theme about Print then we’ll research to add this feature in the near future. Regards!
hi there,
i am facing a problem about updating the woo commerce plugin please tell me what to do also if i try to upload the theme to install in wordpress it gives error.
Regards
Hi, Thanks for contacting us and choosing our product! First of all your support time has been expired and you need to renew it to continue get support in the future: https://prnt.sc/8tHHygKwzN_o . About your question please update theme & plugins to the latest version by following this topic: https://harutheme.com/forums/topic/how-to-update-wordpress-theme/ . Please notice at step 3 & step 4 to update plugins. Hope this helps! Regards!
Hello! I have a problem and a question! The problem is that the footer section for mobile is 20% wide, but in Elementor it was set to 100%. Some of the content on the homepage doesn’t change when I edit in Elementor. Question – is it possible to add a print price? I mean I have a T-shirt (7€) and a print (5€) in my store. I didn’t find it in the settings.
NB! I tried to write in support form but the request was not sent at all.
Best regards, Alex
Hi, Thanks for contacting us and choosing our product! About your questions we can answer as below: 1. You Because Elementor doesn’t auto generate CSS file for it. You can fix it by go to Elementor -> Tools then Regenerate CSS & Data & Sync Library . More detail please read in the document (18.1): https://document.harutheme.com/pricom/ . 2. About add print price you can use this example: https://pricom.harutheme.com/product/product-price-by-options/ . Howe to create this product please see in this topic: https://harutheme.com/forums/topic/how-to-use-woocommerce-product-extra-options/ . About your topic on forum it may included special words and auto get pending. We’ll check it. Regards!
Hello! Thank you for answer. But in WC Designer Pro plugin is it allowed to add price in editor if customer want to make his own print? Regards!
Hi, Sorry but currently this function (add price) doesn’t support in WC Designer Pro. However our theme compatible with other Design Online plugin too. You can use other plugins with our theme like Lumise, Fancy Product Designer. Regards!
This theme is so not usable, always stuck importing demo.
We also see you commented before, so please login with the account that you purchased our theme. If you continue comment with this account we can don’t reply. Regards!
I purchased this theme yesterday but could not install the demo theme. I tried to reach out to support but it says that my purchase code (WHICH I GOT FROM ENVATO) is an error and then the haru’s website is down. What should I do?
I tried to register for a new user but still it says that the product license key is an error.
Please send us your key via email harutheme@gmail.com . We’ll check it for you. Regards!
I just sent it, please help thank you 
We haven’t got any email. Please check again! Regards!
Just sent it again
Hi, We have just replied to you via email. You need to change PHP settings of your server. Regards!
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