2459 comments found.
Hi, just bought your theme but for some reason can’t register it. When try to register it says bad request. I noticed also that there’s an exclamation point at the end of the registration form but when I hover it doesn’t say what the problem is. I tried having enable parent and child theme but it doesnt work, also all PHP values are high enough and system says them are fine. Could you help me with this please? I wanna use it on a subdirectory, maybe that’s why?
I already tried everything that I think could help… tried to use it on a subdomain instead of a sub directory, changed PHP version ( was using 8.2, then tried with 7.4), used the same email I have on themeforest when registering the purchase code, but nothing helps, still getting same bad request error
Thank you for purchasing this theme.
This issue may relate to the hosting configuration. Please get in touch with our support team by clicking on the following link: https://themeforest.net/item/foxiz-wordpress-newspaper-and-magazine/34617430/support
Once you’ve done that, please provide detailed information about your issue, including the purchase code, cPanel of hosting, and site login credentials. Our support team will be happy to assist you.
Regards,
I have like 40 websites hosted on same server, never had an issue like this
Thank you for reply.
To activate the theme, it requires Remote Host File Access to be accepted. Please check the allow_url_fopen parameter on your hosting and temporarily turn it on to activate the theme and import the demo.
If you’re unsure about the settings, kindly contact your hosting support or our support team: https://themeforest.net/item/foxiz-wordpress-newspaper-and-magazine/34617430/support
Provide them with the necessary information, and we’ll be better able to assist you.
Regards,
Hi Team, Can we buy another licence for our another website in the same account? Thanks,
Yes, absolutely. After purchasing a new license, you will receive another purchase code that you can use to activate it on the new website.
Thank you very much!
hi guys, loving your work btw. Is it possible to make the dropdown menu wider so that long services dont go onto 2 rows, maybe there is a custom css setting? CHEERS.
Welcome back!
Please get in touch with our support team by clicking on the following link:
https://themeforest.net/item/foxiz-wordpress-newspaper-and-magazine/34617430/supportOnce you’ve done that, kindly provide detailed information about your issue, including the relevant URL and a screenshot to better illustrate your request. We will be happy to assist with any small tweaks.
Regards,
Hi Foxiz team, this is very cool. Can I intergrate this with any other membership plugin that is not WP Membership?
Thank you for your interest in our theme.
While we haven’t specifically tested with other membership plugins besides WP Membership, Foxiz is designed to be compatible with a wide range of plugins. Feel free to give it a try with your preferred membership plugin, and our support team will be more than happy to assist if you encounter any issues related to the theme.
Regards
Great work with the Live Blog! That said, any chance you can fix the problem with X (Twitter) embeds not rendering after the Auto Updates refresh interval? Thanks.
We appreciate your feedback.
It seems like the issue with X (Twitter) embeds not rendering after the Auto Updates refresh interval may be related to JavaScript. Our team will investigate this matter and work towards resolving it in future updates.
Thank you very much!
Thank you for your quick reply and willingness to fix the problem. We very much look forward to you solving this issue as soon as possible in the upcoming update. Keep up the good work!
Yes, we found the problem. It will be solved in the next update.
Regards,
We released the new version. Please update!
Fantastic! We have just updated the theme to the latest version (2.2.4) and after testing the Live Blog Twitter embeds, can confirm they are now working as intended and displaying correctly once the Auto Updates refresh interval kicks in. Thank you for the quick turnaround and professional handling of this matter. Looking ahead, we can’t wait to see what additional updates and improvements you’ll be bringing to this wonderful theme in the coming future. Great job all around!
Thank you very much!
We will release more useful features in next updates.
Regards,
You are most welcome! Just a quick message to say that we have just encountered another problem, this time, in regards to the Foxiz Core plugin conflicting with the ACF (Advanced Custom Fields) plugin, making it impossible to edit fields in the ACF Field Group area on the backend of our WordPress site. After some testing, it appears that there is a JS conflict between ACF plugin and the Foxiz Core plugin – which is apparent, as once deactivating the Foxiz Core plugin, the ACF edit function in the Field Group area returns to work as intended. We would very much appreciate it if you could look into this problem and hopefully find a solution to this issue as soon as possible. Thanks!
Thank you for your feedback!
While our initial tests did not reveal any problems, we understand the importance of resolving this issue promptly. Please get in touch with our support team by clicking on the following link: https://themeforest.net/item/foxiz-wordpress-newspaper-and-magazine/34617430/support
Once you’ve done that, please provide detailed information about your issue, including the relevant URL and your site login credentials, so our development team can conduct a thorough investigation to identify and assist you in solving them.
Regards,
hello , how do i switch to another demo style with mixing the two. when i switch to another demo style it gets mixed with the previous one . and in the android hub demo them when i scroll up the navigation links shows up without a background unlike in its live preview .
without* mixing two
Basically how do i uninstall a theme and install another one
Thank you for purchasing this theme.
Please get in touch with our support team by clicking on the following link: https://themeforest.net/item/foxiz-wordpress-newspaper-and-magazine/34617430/support
Our support team is equipped to handle any inquiries you may have regarding the theme, and they will be able to provide you with prompt and helpful assistance.
Regards,
Download option is showing but there is no wordpress installable download option only 1 zip file is downloading which doesn’t contain the wordpress installable file getting frustrated because unable to install it on wordpress its saying style.css missing install failed. Purchased this foxiz theme on 60$ now unable to use please help me.
Thank you for purchasing this theme.
I understand your frustration. It appears that you’ve mistakenly installed the incorrect package. Please unzip the downloaded file, and you’ll find a file named foxiz.zip to install: https://help.themeruby.com/foxiz/stylesheet-missing-issue-when-installing-this-theme/
If you encounter any difficulties or have further questions, please don’t hesitate to reach out for assistance: https://themeforest.net/item/foxiz-wordpress-newspaper-and-magazine/34617430/support
Regards,
Hi, 1- can I add videos to articles
2- can I create a subscription system for category / see more articles… (WooCommerce subscription per year per month -I want to offer free and paid articles can I create a subscription system for all the demo with woocomerce? the visitor must subscribe to view paid content.)
3- can I create a list of slide for categories and attributes
for this https://foxiz.themeruby.com/justforyou/and
https://foxiz.themeruby.com/default/ / home 2/ home3THANKS
Hi,
To effectively assist you with your inquiry, please contact our support team directly using the following link: https://themeforest.net/item/foxiz-wordpress-newspaper-and-magazine/34617430/support
So that our support team can verify your purchase and provide assistance.
Regards,
I attempted to look through your Documentation, but couldn’t find any information on setting the Sponsored Content in the sidebar (so it pulls from other sites) as well as editing the Copyright info that is at the bottom of the Search Bar pop up.
Can you point me in the right direction?
Thank you for purchasing this theme.
1. To edit the sidebar, you can refer to this: https://help.themeruby.com/foxiz/editing-sidebars-and-widgets/
2. I am a little bit confused, but I’ll try to help. If you are referring to the mobile collapse section, you can edit the copyright text in Theme Options > Header > Mobile Header > Copyright text. Alternatively, you can try typing “Footer Copyright” into the search form.
If you have any other questions, I recommend contacting our support team directly using the following link: https://themeforest.net/item/foxiz-wordpress-newspaper-and-magazine/34617430/support
Regards,
Hi support. I used one purchase code on our staging site. Now I need to put it on live site. Can you please help me ASAP. I have many license of your theme.
Thank you for reaching out.
We’ve successfully removed the license from your staging site, and you can now use it on your live site without any issues. If you encounter any further issues or have additional questions, please feel free to let us know, and we’ll be happy to assist you.
Best regards,
How to change the heading tag of the Related Box Shortcode, by default it turns out to be h3, and this makes the pagespeed insight score decrease because h3 previously required h2 to be sequential, this example : https://ibb.co/BfcT5N7
Certainly, you have control over the related section at the end of a post. Here are the steps based on the method you’ve used:
1. If it’s the bottom section at the end of single post: – Navigate to Theme Options > Single Post > Related & Popular > Heading HTML Tag.
2. If it is added via ruby_related shortcode – You can specify the heading tag by adding a parameter to the shortcode. For example:
[ruby_related heading_tag="h2" where="all"]
Hope this help!
Best regards,
Thank you, I have successfully implemented it
However, after this latest update, Adsense ads in the “Inline Single Content” section make the width of the text area in the post unresponsive, aka it stretches to the right until it is not visible.
If the ad code is removed, the post text area will be normal on mobile devices
Is this a bug or just happening to me? Ini gambar kasusnya : https://ibb.co/fnWR75N
Thank you very much.
To effectively assist you with your inquiry, please contact our support team directly using the following link: https://themeforest.net/item/foxiz-wordpress-newspaper-and-magazine/34617430/support
Regards,
Hi, I’ve just updated my site with your new version, but it’s causing a “big” problem on the homepage and category pages with Google ads. I’ve sent you an email on your support email. Thank you,
Welcome back,
Please ensure that the Foxiz core is updated to version 2.2.3. Navigate to ‘Appearance> Install Plugins’ and double-check that the plugin has been updated.
If the problem persists or if you encounter any difficulties during the process, please discuss to the support team. We are more than happy to assist you in resolving this matter promptly: https://themeforest.net/item/foxiz-wordpress-newspaper-and-magazine/34617430/support
Regards,
Hi, Thank you for your reply. Yes, I updated the “Foxiz Core” plugin but the problem remains the same. I wrote to your support gmail with screenshots. Thanks
After a thorough check, our support team noticed that you have not used autoplace ads for the theme. So the issue may not be related to the latest version. The layout appears to be flashing during loading, and we suspect this might be causing the ad placement not to display correctly.
This issue could be associated with LiteSpeed optimization or a 3rd party plugin. We recommend double-checking the configuration of this plugin or trying the recommended method outlined in our documentation: https://help.themeruby.com/foxiz/optimizing-your-site-speed-and-google-pagespeed-insights
If the problem persists or if you have any further questions, please continue the discussion via the email support, so we can assist you better.
Regards,
Hi Team, Thank you for your feedback. I also think the Google auto ads causes the issue but before installing the new version, auto ads and litespeed are already installed and the website did not have such a problem, only after the new version installed so…
Rehi Team. So, I deactivated the LiteSpeed plugin and regenerated thumbnails but issue remains!
Hi,
Please keep the last version for a while. Our support team will check and help you. We will respond via email support.
Thank you Team !
how to add follow us on google news option? on single posts
Welcome back!
To add this section, you can refer this documentation: https://help.themeruby.com/foxiz/how-to-create-flipboard-google-news-button-blocks-at-the-top-of-content/
Regards,
How can we import the desgin without the post
Hi Welcome back!
If you’re looking to import the design without including the posts, you have the option to selectively import parts of the demo. You can choose to import pages, theme options, and widgets. For a step-by-step guide, check out this link: https://help.themeruby.com/foxiz/install-demo-content/
It should provide you with the detailed instructions you need. Let me know if you have any more questions!
Regards,
Dear guy’s, Ruby theme company exceeds expectations with exceptional support and expertise❤️. Highly recommended for their outstanding service support
hi i acitvated the license on subdomain but not using subdomain anymore because it is deleted i want to activate it on main domain kinldy reset my license
Welcome back!
Please get in touch with our support team by clicking on the following link: https://themeforest.net/item/foxiz-wordpress-newspaper-and-magazine/34617430/support
Our support team is equipped to handle any inquiries you may have regarding the theme, and they will be able to provide you with prompt and helpful assistance.
Regards,
can i use this license key into same website subdomain, and also one more qus, how to manage webstories archive page thumbnail
Hi,
Thank you for purchasing this theme.
1. Regarding your first question, our theme allows you to activate the license key on a subdomain for testing and improvement purposes. However, if you intend to use it on a live website with different content, a new license would be required.
2. As for your second question on managing Web Stories Archive Page thumbnails, you can set the thumbnail via the WebStories plugin panel. If you still haven’t figured it out, please get in touch with our support team by clicking on the following link: https://themeforest.net/item/foxiz-wordpress-newspaper-and-magazine/34617430/support
Once you’ve done that, please provide detailed information about your issue, including the relevant URL and your site login credentials. Our support team will be happy to assist you.
Regards,
can i use this license lifetime for single site
Yes, indeed!
The license is valid for a lifetime and is for use on a single website. If you have any more questions or need further clarification, feel free to ask.
Regards,
Hi
I have activated the Foxiz theme on jtimes.live, but now I want to remove it from this domain and activate the theme license on jtimes.co.in.
Please guide me on how to deactivate it from “jtimes.live” and activate it for “jtimes.co.in”.
Can I personally deactivate this theme from my WordPress dashboard on the current website and activate it on a new domain?”
Hi,
Yes, you can. You have the flexibility to deactivate the theme from your WordPress dashboard on the current website and then activate it on a new domain. For detailed instructions, you can refer to the documentation provided here: https://help.themeruby.com/foxiz/how-to-deactivate-a-theme-to-transfer-a-domain/
Regards,
Thankyou so much for your good support.
You guys don’t reply to my emails; please check them!
Thank you for reaching out to us. We apologize for any inconvenience you may have experienced.
Our support team promptly responded to your email 1 day ago as soon as we received your request. Kindly double-check your inbox to ensure you have received our response.
Regards,
you guys don’t reply to my emails since last 2 days
Hi,
Our support team received 3 emails from you on the 30th of January, and we responded to all of them on the same day. These emails were marked as delivered to the email address: onet*dia@.com. Please double-check your email, including your spam box, to ensure you have received our responses.
I have quoted the reply here:
Email 1:Regarding this request, we have reviewed it and have some suggestions for you in an other email. Could you please check again below: After our inspection, we have some suggestions for your reference: 1. Regarding this notification (https://prnt.sc/83mSfEroQNpS): You can consult this documentation and resize the featured image to fit each layout. Additionally, consider disabling lazy loading for the blocks positioned at the top: https://help.themeruby.com/foxiz/how-to-create-a-custom-featured-image-without-cropping-in-elementor-blocks/ 2. About these notifications (https://prnt.sc/a05lgoyRTfko , https://prnt.sc/uLldRSCE6ynA): It suggests minimizing CSS code files, and it mentions that the CSS file is still uncompressed. If enabling CSS file compression hasn't affected the frontend, we recommend contacting the plugin support team to review the feature and ensure the configuration settings are correct. 3. Regarding this notification (https://prnt.sc/yBUZariPSnhr): The plugin provides guidance on this aspect; please refer here: https://docs.wp-rocket.me/article/1494-preload-largest-contentful-paint-image 4. About this notification (https://prnt.sc/yRy5TEsejaEe): Based on the information provided, it seems you are dealing with issues related to cache management and resource optimization on your website. For this, you should contact the plugin support team to review the configuration. 5. Concerning this notification (https://prnt.sc/_YFztmIW4GWv): This is due to an excessive number of blocks on the homepage. Consider reducing unnecessary blocks, and if it's a list block, decrease the number of posts displayed within it. Additionally, we suggest considering using Cloudflare for your website. This service can significantly improve site speed and enhance your performance score. Website speed is influenced by various factors, and achieving optimal results requires configuring certain settings. Optimizing site speed isn't a part of the support, but we have done our best to provide assistance. If you wish to further improve, a more in-depth review of your hosting environment is recommended.Email 2:
Those are the heading blocks on the homepage. Please go to Pages > All Pages > Your page, click "Edit with Elementor" > those heading blocks and click on them > You will see the settings on the left side, and you just need to change it to your desired text.Email 3:
To change the site title in WordPress, you can follow these steps: 1. Login to your WordPress Admin Dashboard 2. In the left-hand menu, find and click on "Settings." 3. In the "Settings" menu, click on "General." 4. Once you are on the "General Settings" page, you'll see an option labeled "Site Title." Change the text in the provided field to your new site title. 5. Click "Save Changes"
Hope this helps. If you still do not see the email, please contact us directly via email at themeruby@gmail.com so we can check and assist you.
Regards,
i only received 29 – 01 – 2024 mails after idk why i don’t received any mail
Please help me too fix image size pixel by custom bcz plugins after changing is still showing same and large paint
How to Reduce unused CSS custom
Thank you for your reply.
If you are still experiencing issues, we recommend reaching out to us directly for personalized assistance. Try to use a Gmail and contact us via email at themeruby@gmail.com. To efficiently address your concern, we may need additional information, including login credentials. For security reasons, we cannot discuss sensitive details here in the public comments.
Regards,
check mail: thehotweekofficial@gmail.com
Yes, our support team will promptly check your inquiry and respond to you as soon as possible.
Thank you for your patience!
How can i only change single post paragraph font size?
Hi,
We haven’t identified your purchase yet.
To modify this value, you can do so through the Body Font settings in the theme options.
If you have purchased the theme, Please get in touch with our support team by clicking on the following link:
https://themeforest.net/item/foxiz-wordpress-newspaper-and-magazine/34617430/supportRegards,
Can you please tell me where I can find the menu edit for icons in the screenshots? You only sent me the main page, not the menu sidebar, and I am unable to find it.
In order to provide you with effective assistance, I recommend contacting our support team directly using the following link: https://themeforest.net/item/foxiz-wordpress-newspaper-and-magazine/34617430/support
Our support team is equipped to handle any inquiries you may have regarding the theme, and they will be able to provide you with prompt and helpful assistance.
Regards,
