67 comments found.
Hi ypromo, I think there’s an issue with the parallax slider on my end could. It’s been working fine, but recently i noticed the height of the slider is just about the size of the main menu. Could you please advise what’s the issue as i have already updated all plugins but still there’s no positive result
Hello! Try to deactivate all cache and optimization plugins and clear your browser cache
Can the theme be deactivated for theblaregroup.com please? I’m designing locally and can’t activate the theme. Thanks!
Sure, we deactivated it
Thank you!
You are welcome!
Hi, I have website using the theme which has changed its domain name. when I changed I de-registered from the olddomain name is worked fine but now its not working and when I try and enter the purchase code its showing as being used on the old URL even though it is not. Please can you help.
Hello! Sure, which domain name should be deactivated?
Thanks its spacejoineryandinteriors.com
Deactivated, please check 
I buy the theme 2 years ago and I didnt use it. When I try to activate …. I saw there is another domain on my license. Please help me. Also I cannot find import demo.
Hello! We’ve deactivated your old domain, please check
Parallax slider squashed up after the latest update. Can you share a quick fix. I even tried with fresh demo install on staging as well. It shows squashed.
Hello! We didn’t change anything in the parallax feature in the last theme updates. We recommend you to check your end, cache plugins, disable optimization plugins.
But the issue exist on fresh wordpress install as well, without any extra plugin. can you please check the demo import on your end once?
Yes, we see the issue and fix it in 1-2 days. We’ll write you to update the plugin. Thank you for your feedback!
Hello, I bought this theme 3 years ago, and actually my web stop works because the code is used in domain “localhost”. How can I change it again?
Hello! We’ve deactivated it, please try to activate again.
Hi I am using this great theme on three of my websites but one of them requires a re-design. I want to continue to use the theme but dont really to buy a new license just to the re-design a staging site and then be left with an unused spare license once completed. Is there a way around this?
Hello! Thank you for your feedback! You can deactivate one of sites and acitavte the staging site. After re-design completing – deactivate it and activate the main domain after data transferring.
Not compatible with PHP 8.0 anymore. Will there be an update?
Hello! Please update the PT Somo Addons to 1.1.0 version
Hi, I have licence issue. I am making updates to the site and the licence deactivated. So try and re-activate and its says its been used on the staging site URL where the theme is not even installed. Please help because at the moment I have broken site which does have a licence which is not being used anywhere else.
Thanks, Ben
Hello! We’ve deactivated your staging domain, please check
Thanks
You are welcome!
rtl?
Hi again, one more question, how i can apply a page as the main page ( home ) for example the photographer page, without the /photographer.
Hello!
Please create a support ticket and describe more about. Any screenshots are appreciated 
Hi Just bought the theme and installed. On saving the theme option. It gives Critical error. However option are being able to save from customizer
Hello! Please create a support ticket. Also, please check that all required plugins are installed.
HI, i just bought your template, and i cant find where i can change the logo, i went to any posible part where i could change it and nothing, also where it says LOGO, that is where i can change it, only allows me to put text.. could you help me please.
Hello! You can find it in the Somo->Theme Options->Logo
Oki will check it
Found it ! thank u for ur answer.
You are welcome!
Hello, I installed the template provisionally to try and understand how it works while my domain was correctly linked to my provider’s hosting, now I want to install it again with the correct domain and it tells me that it has already been installed and i cant use it. Can you please help me.
The provitional dominio was: s862066638.mialojamiento.es the real onw is anfepo.com and now it says i dont have support
Hellooo ? could you answer please? im totally blocked waiting for a solution… the registration code its not working anymore.
Hello! We’ve deactivated you license, please try to activate it on the main domain. Please delete all files after transferring from the old domain.
Thank u so much.
You are welcome!
Hello, this theme is already compatible with WordPress 5.6.1 ?
Hello! Yes, it’s compatible
Demo installation does not work, multiple errors including:
[WARNING] Failed to import “The Last Men”: Invalid post type fw-portfolio [WARNING] Failed to import “Found Bride”: Invalid post type fw-portfolio [WARNING] Failed to import “Let Down”: Invalid post type fw-portfolio [WARNING] Failed to import “Cold Hard Truth”: Invalid post type fw-portfolio [WARNING] Failed to import “Videotape”: Invalid post type fw-portfolio [WARNING] Failed to import “Optimistic”: Invalid post type fw-portfolio [WARNING] Failed to import “Rucksack”: Invalid post type fw-portfolio [WARNING] Failed to import “Desire”: Invalid post type fw-portfolio [WARNING] Failed to import “Jerome”: Invalid post type fw-portfolio [WARNING] Failed to import “Tokyo Snow Trip”: Invalid post type fw-portfolio
[ERROR] Failed to import “woocommerce-placeholder” (Media)
Hello! We’ve the demo content importing – everything works fine. Please create a support ticket and provide your access, we’ll check it, https://support.promo-theme.com/
I was using the theme on an old domain, now when I try to add it to a new domain it says it’s already used, how to reset it? can you please fix it for me I can’t contact support..
Hello! We’ve deactivated it, please check.
Hey im having trouble importing the demo, i have submitted a ticket yesterday. Please help
hello i need to renew my purchase code in different website. because the new one is already down
i mean before I activated…my website is this https://demo.nataliasoetjipto.com, buat now i need to activated my purchase code in different website. the old one is already expired domain.
Hello! We’ve deactivated it, please check.
oke thx
You are welcome!
Hello,, is it only available in Dark mode? any lighter version please ?
Hello! Yes, only dark. We have the light and dark versions in these themes:
Novo: https://themeforest.net/item/novo-photography-wordpress-theme/20701463 Sansara: https://themeforest.net/item/sansara-a-contemporary-photography-wordpress-theme/22237139Hi I have brought a couple of copies of the theme but my support has expired. Overall the themes have been great and I have enjoyed working with it but I have a couple of questions, how to do update the WPBakery Page Builder plugin? I have having caching problems is that something related to the theme.
Hello! Thank you!
You can update it via reinstalling. If you have other questions, please extend your support and create a support ticket