Discussion on Razor - Electronics Store Bigcommerce Theme

Discussion on Razor - Electronics Store Bigcommerce Theme

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81 comments found.

Cant edit in Page Builder

Please submit a ticket and send link website and your account in your ticket, I will check it again. support@ibigecommerce.com. Thanks

I need help customizing the filter for the theme

Dear aideyan,

Please submit a ticket and send link website and your account in your ticket, I will check it again. support@ibigecommerce.com. Thanks

Hello I purchased the theme, I am having issue in the sidebar filter, i have created categories and their child categories but i only see limited hierarchy. i want to display the complete hierarchy of parent and child category in filter sidebar

Dear samadmuneerfreelance,

Please submit a ticket and send link website and your account in your ticket, I will check it again. support@ibigecommerce.com. Thanks

Hi,

1) In my mega menu, the first two categories work correctly, with a header and subcategories. But the third just has the categories with arrow. It’s not being caused by the categories, as I’ve tried switching them up. This always happens with the 3rd one (of 3).

2) How the heck do I get rid of the “free shipping” blurb? I can’t find that anywhere in the settings or even in the html.

Dear Graymills,

Please submit a ticket and send link website and your account in your ticket, I will check it again. support@ibigecommerce.com. Thanks

I cannot find promotion settings in the theme editor. I have text I am unable to change unless I change the default lang strings

You can edit text Promotion in the language file lang/en.json. Document: http://ibigecommerce.com/document/netro/index.html#custom-toppromotion

Please contact us via email support@ibigecommerce.com, we will support you asap.

Hi, I would like a refund on the razor template since I cant make it work.

Dear Teth,

Please try unzip the theme package that you downloaded from Themeforest first, then install the theme file inside the folder. If you still can’t install it, please contact us via email support@ibigecommerce.com, we will support you asap.

Thanks

Does this have a product compare feature, We have purchased this theme but the Compare page is not working, Can you check?

Razor have support product compare feature. Please submit a ticket and send your account in your ticket, I will check it again. support@ibigecommerce.com. Thanks

The Best Sellers sidebar section when viewing a category. What controls what is listed here?

currently I see a blue box showing: ! Has no item to show https://www.evernote.com/shard/s16/sh/f6e8c9cf-eb1c-4189-8120-b9ae8e5860d4/GIWXSOLoW1FQdkJiEb9yVhDZrKAAcwDix_3nQ2QMYO8VsQuqlCvQPFiupg

is the populated automatically, if not what controls the content in this sidebar? I am not seeing anything in the documentation about it.

please advise

Hi lucein1774.

The store’s top-selling products. This is an easy way to dynamically market your best-performing products right on your homepage.

The products that appear in this section are chosen dynamically from store sales data. They cannot be added manually.

View detail: https://support.bigcommerce.com/s/article/Product-Panels?language=en_US#top-sellers

Hi, Looking to purchase this theme, Is this compatible with Bigcomemrce B2B editions and B2B features?

Dear kiran41,

We haven’t yet updated our theme to be compatible with Bigcomemrce B2B editions and B2B features. We will consider to upgrade it in the furture.

Thanks

Hello, I downloaded the latest version of Razor 2.0.6 and when I activate the theme on Bigcommerce. It throws and error. Showing: A Server Error Has Occurred. Bigcommerce support suggests the theme is not compatible with the new SCSS requirement and suggest I run the through a stencil-cli conversion. is the theme compatible with SCSS as per new requriement?

if not when will a SCSS version be available? Please advise.

Don’t worry about the notice message. we have fix the Problems in the theme package v2.06 and Compatible with Node.js 18

but when I activate the new version of the theme and try to customize or view the site, it shows an error:

Server Error Something went wrong… Please try again later.

I contacted Bigcommerce support and they said it is something wrong with the the theme and to contact you.

Dear lucein1774,

Please submit a ticket and send your account in your ticket, I will check it again. support@ibigecommerce.com. Thanks

is the latest version of the theme 2.06 compatible with Node.js 18 SCSS?

we are getting a message the theme is not currently compatible. do you have plans on updating the theme?

Please ignore the notification because I run the theme package v2.06 on my localhost environment using Node.js 18 and it hasn’t any problem.

Good afternoon. We purcased the Razor template for Bigcommerce. I believe we’re using Theme 02 (see filing.com). I noticed a glitch in the mobile version of the site. The glitch also happens in the demo. The glitch is when you click “Sidebar” to bring up filters. Then once a filter is chosen (for example color), the sidebar never goes away. The user can slightly see some of the products behind it, but there the box (sidebard) should go back to the left so the user can see all the products. How can we fix this?

Dear Rongrazi,

Please submit a ticket and send your account in your ticket, I will check it again. support@ibigecommerce.com. Thanks

Dear kneisska.

We’ve uploaded the theme package again. Please download and re-install it again. Please feel free to contact us if you need any assistance.

Thanks

Hello, we bought the razor bigcommerce theme and dont know how to disable the popup newsletter screen. Could you pls help?

Cheers,

Dear Cloovls,

Please disable this option in Theme Settings: https://prnt.sc/G95GAeXzjqrv

Thanks

Does your theme support the product V3 version?

My theme supported the product V3

request a refund – this product is garbage!!

Dear joshuacunningham5,

Could you please tell me what is your problem with our theme so I can help you?

Thanks

What type of warranty does this template have from this company, very unhappy with this since I don’t do code and thought, according to the description, that everything was a drop and drag system. Need to move on to a different template. I have downloaded it but not used it and the support is not what it says as well.

Dear rongrazi,

I’ve sent the screen record where I config to change image url on your site directly. Have you view it? Please do the same, you only need upload your image and update the URL following my video.

Thanks

Dear rongrazi,

I’ve sent 2 videos with audio to guide you how to change banners and update products sections on homepage. Please check your email again.

Thanks

To whom it may concern,

I can’t find the storefront editor where I can load photos, description, and fonts on the home page in the blank grey square boxes.. The page builder and the instructions don’t match and nowhere was I able to find where I can add or delete categories, text, or photos in the smaller carousels. I was able to find where to add the photos for the large carousel but that was about it, but it doesn’t seem to want to slide with the timer either.

Once I have the front page, Razor home page 2, put together I will be able to launch the website so I really need some help here and I don’t know how to write or change code so would it be possible to have phone help on this. I’m sure it won’t take long to change a few things.

Thank you,

Ron Graziotti

Licensor’s Author Username: wikitemplate Licensee: Media Collectibles Item Title: Razor – Electronics Store Bigcommerce Theme Item URL: https://themeforest.net/item/razor-electronics-store-bigcommerce-theme/23047983 Item ID: 23047983 Item Purchase Code: 70018af2-a548-4336-aceb-7bf0e689a91b Purchase Date: 2023-09-14 20:11:43 UTC Envato Market License Certificate T

Dear Rongrazi,

Please submit a ticket and send your account in your ticket, I will check it again. support@ibigecommerce.com. Thanks

Could you please tell me where I need to go in order to setup the Razor Home page 2 at? Was able to get most everything else set up but can’t find where I need to go and how to get there in order to load sliders and photos/descriptions on it.

thank you,

Ron Graziotti

Dear Rongrazi,

If you need any help, please contact us via our email: support@ibigecommerce.com

Thanks

Hello,

Can I use for angular 15 this theme?

Have good work.

The theme support use Store Bigcommerce

I have an issue that I found with the Razor theme. That the header div with the class of: header-mobile

Is marked as “display: none” so the following do not display on mobile. 1. Logo 2. Navigation 3. My account 4. Cart 5. Checkout 6. …

it seems that the nav and logo are not setup to display on mobile devces. I have a couple of questions. 1. How can I get the logo and navigation to show up on a mobile device? 2. Can I customize which parts of the header are displayed on a mobile device?

If I change the css in the browser for “heard-mobile” and disable the “display: none”. The these elements display, but there are too many elements and they are overlapped with the page content. https://www.evernote.com/shard/s16/sh/1e722f93-65b3-465d-a238-14e56c64e511/FIAphKCQPIQdsWfcZk2LRfj_lEGTWHcYjcs6-UwpHwBW54hdfda_kRxM7g

please advise.

Please submit a ticket and send your account in your ticket, I will check it again. support@ibigecommerce.com. Thanks

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