29 comments found.
Hey,
I Purchased the theme and tried to import the demo content but it was not imported properly. I have raised a ticket. Can you fix it ASAP as i need to take the site live by tomorrow. #35740
Hello,
Thank you for reaching out. I have checked with our support team, and your issue has already been resolved. Please verify and let us know if everything is working as expected.
Best regards, Designingmedia
Hi, the first page of the demo. https://preview.themeforest.net/item/artelligence-ai-robotics-wordpress-theme/full_screen_preview/45610709 With the image scrolling on the background in the slider and the image in front. Is this part of your theme? Cuz I need the same frontpage
Hi,
Thank you for reaching out!
The specific landing page you’re referring to (with the scrolling background image and foreground content) is part of the preview only and is not included as a standalone page with the theme package. However, all theme demos shown in the preview will be available and can be imported once you purchase the theme.
Please let us know if you have any other questions.
Best regards, Designingmedia
hello,
any plans for upgrade we see that the same is almost 2 years old…
Hello,
Thank you for reaching out. Yes, we do have plans to release an upgrade in the future. We’re actively working on improvements and will share updates as soon as they’re ready.
Best regards, Designingmedia
any luck…
Thank you for checking in. There is no update available at the moment, but we’ll be sure to announce it as soon as the upgrade is ready.
any update on this…
I just bought a theme yesterday. Import demo doesn’t work as mentioned by so many people here. Ticket 32837. WP was installed fresh yesterday only. Now you are asking me to provide a fresh install of WP. I’m not sure what that means as I gave you all the credentials of a fresh installed WP that was installed yesterday. This is time sensitive and so please try to resolve today. Thanks
Hi,
I have checked with the support team, and they have already resolved your issue and are in contact with you.
Please be patient as we handle a large number of queries. Response times may vary, typically up to 24 hours from Monday to Friday and up to 48 hours on weekends. However, we usually respond much faster than that.
Thank You!
Hi,
I hope you are well.
I recently purchased the Artelligence theme, which includes 8 different layouts. However, I’m facing some issues during installation. I only need to work with one layout at a time, but the current setup installs all layouts together, making the website unnecessarily heavy and slow.
To improve performance and streamline my work, I kindly request individual ZIP files for each layout. This would allow me to install and use specific layouts as needed without affecting my site’s speed.
Please let me know if you need any further details or purchase confirmation. I appreciate your support and look forward to your response.
Best regards,
Hello,
While this comment section isn’t designed for providing support, we’re here to assist you! If you’re experiencing any issues, please reach out to our support team by creating a ticket on the page below.
https://designingmedia.com/support/We’ll be happy to investigate and help resolve any concerns you have.
If you’ve already opened a ticket, thank you for reaching out! Please be patient as we handle a large number of queries. Reply times can vary, typically up to 24 hours Monday to Friday and up to 48 hours on weekends, Sat-Sun, though it’s usually faster than that.
Thank You!
What is the need to share the wordpress and FTP credentials for this minor issue? This can be easily done without sharing sensetive credentials. You can share separate zip files on my email also. Email: govindpratap1@gmail.com
Yes, WordPress and FTP credentials are required to set up the demo for you. The demo import does not come as separate ZIP files, so it needs to be imported directly into your WordPress site.
Our support team will handle the entire setup, ensuring that all demo content is successfully imported. Once the complete demo is imported, you can review the content, and we can assist in removing any unwanted pages as per your preference.
Rest assured, your credentials will be handled securely and only used for this setup process.
Hi, When I try to raise a support ticket, I enter in the purchase code at the prompt and I get a response that says “Can’t Verify Purchase Code”. What can i do about this?
Hello,
We are sorry for the inconvenience. if you find any difficulty with the support ticket you can contact to our live support at “https://designingmedia.com/help-center”.
Thank you!
Please reply Ticket #29906. i am unable to import the demo properly. i have sent site credentials. Please import it for me asap. Its very urgent. Despite of purchasing the theme we should not depend on the support to import the demo unlike other themes.
Hello,
While this comment section isn’t designed for providing support, we’re here to assist you!
We do our best to monitor the tickets around the clock, however, this is not always possible due to different timezones.
Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. but is usually faster than that.
Please be sure to wait for our reply, we answer threads for oldest to newest so if you bump the thread before we get to it, it will throw it back to the beginning of the queue and take longer. We will answer it if we have not already,
( We are open from 10am to 7pm (GMT)UTC +5, from Monday to Friday )
Thank You!
Please reply Ticket #29736. i am unable to import the demo properly. i have sent site credentials. Please import it for me asap. Its very urgent. Despite of purchasing the theme we should not depend on the support to import the demo unlike other themes.
Hello,
If you’ve already opened a ticket, thank you for reaching out! Please be patient as we handle a large number of queries. Reply times can vary, typically up to 24 hours Monday to Friday and up to 48 hours on weekends, Sat-Sun, though it’s usually faster than that.
We understand your concern. While our theme is designed to be user-friendly, enabling you to import demo content independently, our team is always here to assist with any issues. If you encounter any difficulties or issues that may have various causes that may be due to server configurations or some permission restrictions, our support team is available to debug and resolve them for you.
impressed with your themes, can we use your theme demo images free?
Hi, Yes, you will receive the demo images when you import the demo data. However, please note that all the images are licensed from Envato. According to Envato’s policy, you need to have their license to use these images for commercial purposes.
Hello. I am requesting a full refund. After installing your theme, I attempted to install the demo content (5 failed attempts). I’ve read comments where others have had similar issues installing the demo content and your suggestion is always to submit a ticket and provide admin access. That level of support should not be needed to install demo content. If there is an issue with the demo content, fix the issue within your theme and inform users that a new version is available for download.
Please cancel my refund request. I was able to install the demo content by manually importing the files needed (xml, dat, json).
How are breadcrumbs, site title and page name removed from pages?
Hello,
While this comment section isn’t designed for providing support, we’re here to assist you! If you’re experiencing any issues, please reach out to our support team by creating a ticket on the page below.
https://designingmedia.com/support/We’ll be happy to investigate and help resolve any concerns you have.
If you’ve already opened a ticket, thank you for reaching out! Please be patient as we handle a large number of queries. Reply times can vary, typically up to 24 hours Monday to Friday and up to 48 hours on weekends, Sat-Sun, though it’s usually faster than that.
Thank You!
hi i forgot how to change picture on case study,on home page… i remember to click edit,and still cant do
Ok i found it now.
i am glad you found it
How to import demo???
Hi, I hope you are doing well. The document is included in the theme package, but in case you find it difficult, just open a ticket here: https://designingmedia.com/support/. We will provide you with complete setup support.
I read all documents, but still can’t find out how to import a demo. “Item is “not as described” or the item doesn’t work the way it should.” I already submit refdund request days ago, can you please approve it asap? Thanks in advance.
have you open the support ticket ?
Yes, I offer your team my admin info. I don’t know why your team change the password, I can’t login in the admin now. It has been days, our project is urgent, I can’t spend more time to wait for your side to solve this issue. I read all the related document to import the demo, it is funny it doesn’t has picture or details guide in the document. I even don’t know from where can I import the demo, find no import access. This is really a very disappointing shopping experience. If I had known that there were very strict restrictions on purchasing theme refunds here, I would never have bought themes in the theme forest. I hope I can get my money back, thank you very much.
Firstly, I want to assure you that our team has not made any changes to your admin password. There might be other factors contributing to the login issues you’re experiencing, and we’re more than willing to help resolve them.
However, I must clarify our position regarding refunds. Our policy stipulates that refunds are applicable only if we are unable to deploy the demo on your site. Since this issue pertains to admin access and not the technical feasibility of demo deployment, it falls outside the scope of our refund policy.
That said, we are committed to assisting you in resolving these issues. To move forward, I would need your admin information to investigate further. Rest assured, our priority is to ensure that your project progresses without further delays.
Thank you for your understanding and cooperation. We are here to support you every step of the way.
My ticket on https://designingmedia.com/support/ are disappear, still don’t receive the refund. May I know any updates?
I’m sorry to hear about the trouble with your ticket and the pending refund. Could you please provide me with your ticket number for further investigation? It’s important to note that tickets on our platform don’t disappear; they may be marked as closed if there’s no response within 4-5 days. With your ticket number, we can promptly check on the status and ensure any issues are resolved.
if I knew everyone was companing like this i wont uy, why is ist that after i upload the wp theme, there is no wasy to put the licence theme and cant import any demo ???
We’re sorry to hear that you’re facing difficulties with uploading the WP theme, applying the license, and importing demos. We understand the frustration these issues can cause.
To better assist you, have you already opened a support ticket? Our support team is here to help address specific concerns and provide guidance through any challenges you may be experiencing. If you haven’t already, please submit a support ticket, and we’ll do our best to resolve your issues promptly.
Your feedback is important to us, and we appreciate your patience as we work to ensure a smoother experience for you.
Hi, importing demo data gives 500 error when installing. please assist with the issue
We understand the importance of resolving this promptly and apologize for any inconvenience it may have caused.
To better assist you, we kindly request some additional information:
1. Have you tried opening a support ticket for this issue? If yes, please provide the ticket number.
In the event that you haven’t yet submitted a support ticket, we recommend doing so as it allows us to track and address your concern efficiently.
2. Alternatively, you can also email us directly at haroon@akdesigner.com with details about the issue.
We appreciate your cooperation and are committed to resolving this matter for you as quickly as possible. Feel free to provide any additional details or context that may aid us in diagnosing and fixing the problem.
Thank you for your patience, and we look forward to assisting you further.
the support ticket is not recognizing my purchase code, and the theme does not load and gives 505 errors the theme is not working as.
Hi,
Could you please contact to our support agent at “qasim@devbunch.com”. So that we can have a look at your issue.
Thank You!
Its not worthy, i wasted my $39. Its simply elementor build theme, nothing aligned, no proper responsive or css.
Hi,
We are very sorry for the inconvenience. we request you to contact to our support team at “https://designingmedia.com/support/”. So that they can resolve all of your issues. As this section is only meant for pre-sale quires.
Thank You!
the coming soon page not show menu home.and all menu
how to make all menu show on coming soon page
Hi,
Please note that this section is meant for pre-sale queries only. For any after-purchase queries or concerns you can contact our support team at https://designingmedia.com/support/ they will efficiently address and resolve your issue.
Thank You!
Regards,
DesigningMedia
ah i see sorry my english not good,i will make ticket ,ty
No problem, Thank You!
i try to delete that heart icon wishlist,and cart icon.picture botton,i can not find how.
Hi,
Please note that this section is meant for pre-sale queries only. For any after-purchase queries or concerns you can contact our support team at https://designingmedia.com/support/ they will efficiently address and resolve your issue.
Thank You!
Regards,
DesigningMedia
i download demo data,and now i can not write,or change those text,and picture… and i dont know how to delete that heart icon,wish list,and that cart
Hi,
Please note that this section is meant for pre-sale queries only. For any after-purchase queries or concerns you can contact our support team at https://designingmedia.com/support/ they will efficiently address and resolve your issue.
Thank You!
Regards,
DesigningMedia
i try now, i just start i can edit some now,i wonder if i can delete pop subscribe that show on mobile phone ,and delete cart,and heart icon.
Hi,
Please note that this section is meant for pre-sale queries only. For any after-purchase queries or concerns you can contact our support team at https://designingmedia.com/support/ they will efficiently address and resolve your issue.
Thank You!
Regards,
DesigningMedia
i just import demo data,i dont want that pop up subscribe,how to disable it,delete it
Hi,
You can follow the documentation “https://designingmedia.com/artelligence/documentation/#advance-popups” to disable the popup option.
Thank You!
ah ok ty
Feel free to contact us through support at “https://designingmedia.com/support” in case of any query. Thank You!
