103 comments found.
Good afternoon Since we acquired your template we have had a problem with the initial slider. When the page loads, said slider appears aligned to the left. After a while it seems to be in the center. Could you help me? Thank you My web is: http://www.clinicamajurado.es
Hello,
Thanks for contacting us !!
Please share your purchase code and wp-admin credentials, so we can check and give you a solution to your problem.
Hello Pardon my ignorance…. If I share the information you ask for by answering here, will everyone be able to see my credentials or is there a way to send it to you privately? Thank you
Hello,
You can mail us at vinodpal09@gmail.com
does it work with latest wordpress?
Yes, it works well with the latest WP version. Thanks
Hello, how can I remove the header banner image for all pages, when I create a new page always have the banner by default, I don’t want that banner
Hello,
Thanks for contacting us !!
Please share your purchase code, website URL, wp-admin and FTP details (if possible), so we can check and give you a solution to your problem.
Hi, your website is not loading. Antivirus says trojan.. Please check
says purchase code invalid
Hello,
Please try to activate the theme again. It would work well. There was some problem with our server which has been fixed.
The demo Slider Revolution is not able to go full-width on a full-width row (I have the most recent Slider Revolution plugin update). I am hoping you can help. I’ve submitted a couple of tickets but haven’t heard back. (The demo Slider Revolution does load full-width after clicking around on the page a few times – obviously this is not acceptable. It also loads full-width if I go to inspect the element – which is strange. I don’t see any errors in the Console).
The desktop menu doesn’t fit properly on the page. I’m hoping you can fix this.
The mobile menu is not able to scroll – and therefore not able to show all the items in the menu. Hoping you can fix this as well.
Please let me know how to share my login credentials with you so you can help.
I have removed and re-installed the theme several times, etc. to troubleshoot on my end. Nothing is working so it has to be a theme issue. When I switch from the child theme to the parent theme, the problem persists which also tells me it’s a theme problem.
Here is the website so you can take a look: https://dentcarethem.wpengine.com/
Purchase code: fbfef3f9-88a9-43ec-b9e0-7d9d9ced65c4
I re-purchased the extended support yesterday so you can fix these issues.
I’ve checked the Envato Marketplace plugin and there are no updates available.
Thank you!
Hello,
Please have a look now, all your issues are resolved. https://dentcarethem.wpengine.com/
Hi, thanks for your time. I appreciate it. I’ve written you back a detailed email. There are still issues. The emails has all the details. Thank you!
Hi, I’ve written another follow-up email to you. There are still issues. All the details are in my latest email with screen recordings.
Thank you!
Hello,
Please don’t open more than one communication channel to discuss the same problem. We have already received your ticket and our team is providing all possible support. Please give your comments/feedback on the same ticket/trail.
Thanks
Sure, no problem! Thank you! Could you let me know where the ticket/trail link is? Is it just our email chain? Thank you for your time!
Hi, are you maintaining this theme and plugin files? It’s been a year since the last update and the site crashed on March 18th because of Rev Slider out of date.
Hello,
All plugins are already being updated time to time. You can reinstall the plugin rev slider and it will be upgraded to its latest version.
Thanks
I just updated the theme to it’s newest version and It appears that there is a a problem with the header where the logo and the menu won’t align. Could you please fix this?
Hello,
Latest version of the theme works very well at our end. Kindly update your theme version, all its plugins and version of WP and check again. If you still have any query, please share your purchase code, website URL, wp-admin and FTP details (if possible), so we can check and give you a solution to your problem.
when it comes to import demo section, why is the process only stuck at 87%? My internet connection is stable and I install this theme for offline mode / localhost
im waiting 5 hours and still 87%, i skipped this demo and i think the demo has been installed but much of featured missing/not completed. like theres no home 1 and home 5. slider revolution and contact form without example, no change favicon button, etc
Hello,
Please share your website URL, wp-admin and FTP details at designarc.ticksy.com, so we can check and give you solution of your problem.
Thanks !!
Hello,
Demo importer sometimes depends on internet, network and server bandwidth. Please share your website URL, wp-admin and FTP details, so we can check and give you solution of your problem.
Thank you
I have a problem, at the top of the page below the menu, there is a very pronounced space between the menu and the slider that could not be corrected, as a recommendation, it would be good if the demo is fully imported, with images such which are arranged in your demo. also, in the “services> general dentyst” option the left menu of the violet service categories does not appear correctly. my item is purchased
Hello,
Please share your website URL, wp-admin and FTP details, so we can check and give you solution of your problem.
thanks !!
Regards, Is there a way you can send me the code of the following form:
[contact-form-7 id=”347” title=”Contact us”]
I had a problem when I was editing the code and now I need to restore it to the original, since the contact section was disfigured, thank you very much, I will be attentive. You can see it here: http://www.opticamiramarla44.com/contacto/
Hello,
We have shared the code on your email. Please have a look.
Thank you
hello how can i get the theme .PSD
yes, you can get psds, plz send psd request from support tab. We will send you download link.
Thanks !!
hi there is a serious error in the level 3 menu, it’s on release when it shouldn’t (see links) please help me correct it (also susede in your demo) thanks
Error samples: https://postimg.cc/2qNQ6ZZ0 https://postimg.cc/GHsTyprV links: http://www.ddrepro.com/dental_science_final/ http://www.49themes.com/demos/dentalcarelst/Hello,
Please check your ticket, we are already giving you all possible support there.
Thank you
and how can I add the service menu in the service categories like the demo Thank you
Hello,
At Gallery all images are displayed and can’t be categorized. You need to make changes in theme code this for the specific requirements.
Thanks
Hello,
Go to Service detail page and edit it in VC composer. At left side you will find element to show the listing of categories. For more info, please share your website details and raise a ticket at https://designarc.ticksy.com
Thanks !!
also how can I create independent service categories
Hello,
Go to Admin -> Services -> Categories
Here you can make category for service. Please share your website URL, wp-admin and FTP details at https://designarc.ticksy.com, so we can check and give you solution of your problem.
hi, how can I create independent galleries for each topic, because all the images come together and I can’t separate them by category thanks
Hi there! I have installed the template without problems, but now I throw an error in the top menu, for some strange reason a fairly pronounced spacing is generated and I don’t know how to solve that, please help.
https://www.dentispro.cl/w/Hello,
Your website doesn’t load : http://prntscr.com/oufl23
Please share your website URL, wp-admin and FTP details at vinodpal09@gmail.com , so we can check and give you solution of your problem.
Hello, I bought the item and when I want to install the plugins I throw the following error … Please help!
The installation and activation process is starting. This process may take a while on some hosts, so please be patient.
Installing and Activating Plugin Revolution Slider (1/2) Downloading the installation package from http://demos.pixelatethemes.com/allplugins/revslider.zip…
An error occurred while installing Revolution Slider: Download failed. cURL error 6: Could not resolve host: demos.pixelatethemes.com.
Installing and Activating Plugin WPBakery Visual Composer (2/2) Downloading the installation package from http://demos.pixelatethemes.com/allplugins/js_composer.zip… An error occurred while installing WPBakery Visual Composer: Download failed. cURL error 6: Could not resolve host: demos.pixelatethemes.com.
Hello,
Please check again.. It is working fine now. There was a small glitch at server due to network issue. All is fine now.
Thanks !!
Thanks!!
Welcome !!
Hey, Wordpress says tha I can’t upload this theme because it excedes something called “upload_max_filesize” despite I’m obviously trying to install the .zip document. I’ve been trying to reach support through many ways but I have no response and this is urgent for me. Thank you.
Hello,
This issue is because of the limitation of memory on your server. It is not related to theme. Please talk to your server provider and ask to increase the server memory. You can also read some procedures here to fix this issue.
https://www.wpbeginner.com/wp-tutorials/how-to-increase-the-maximum-file-upload-size-in-wordpress/ https://www.hostinger.in/tutorials/fix-the-uploaded-file-exceeds-the-upload-max-filesize-directive-in-php-ini-wordpress https://www.rosehosting.com/blog/fix-the-uploaded-file-exceeds-the-upload_max_filesize-directive-in-php-ini-in-wordpress/Thanks !!
i have a problem in RTL http://www.moderndental.net/ it shift the website to the right with disappeared elements what can i do ?
Hello,
Please raise a ticket at https://designarc.ticksy.com
and share your website URL, wp-admin and FTP details, so we can check and give you solution of your problem.
Thanks !!
already placed a ticket from24 hour and no reply till now
Hi. Do you have this version in HTML only? Thanks
Hi, We have not HTML version of this theme.
Thanks !!
