527 comments found.
How to set the requirement to use password when registering?
I newly installed your website and registered the user, but the password setting was not filled in when the user registered.
How can I let customers set a password when registering?
Hi jignxin,
You go to WooCommerce > Settings > Accounts & Privacy > Account creation > uncheck When creating an account, send the new user a link to set their password
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hello, I will follow your method When registering, there is no password email sent to the user’s email address, but the user logs in directly. This way my clients don’t know their passwords
I hope to be able to do the same as in your template website. When registering, I can directly set my email address and password. How should I do it?
Hi jignxin,
We have replied to your ticket. Please check it again.
Best regards,
I am trying to edit the product description and it is not changing. please help
Hi ifitzit,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you check it.
Have a nice day!
Hello, I have bought a theme called lookbek, I would like to know how to add the sizes to select the products, thank you very much
Hi briantito89,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you check it.
Have a nice day!
Hi, in TS Products widget, how to make all products images same size?
Hi agusalsa65,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you check it.
Have a nice day!
I need help using this template
Hi mustaqimxkhan,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you check it.
For information, please read the document at the link https://docs.theme-sky.com/loobek/ or watch the video at the link https://www.youtube.com/playlist?list=PLbyF_EROfxJQKI8ImrnGyNdZ56eeMz13p
Have a nice day!
Hello, I downloaded the theme as a WordPress installable file. However, I’m encountering an error during the installation process. The error message I’m facing is ‘The connection has timed out.’ How can I resolve this issue?
Hi harnunallbeats,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you check it.
Have a nice day!
Is there an installation manual?
Hi kigrumi,
For more information, please read our documentation https://docs.theme-sky.com/loobek/#installation and watch our tutorial video https://www.youtube.com/watch?v=-ckU1_BSCp0&list=PLbyF_EROfxJQKI8ImrnGyNdZ56eeMz13p
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hello,
I’ve got an issue with the “Fashion Modern 2” home template. With all the other templates, the logo’s replacement is working, but with the “fashion modern 2” template, my logo doesn’t appear. The old logo is still on the screen.
Also, none of the choices I made about the header disposition works with this template n°2.
Thank you for your help.
Hi jelassi0606,
You go to Edit Page > Page Options > Header – Breadcrumb > Logo > remove it.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
i cant change the loobek logo on the homepage of my website https://update.stitchyard.in/ i tried everything logo is changed everywhere except the home page what should I do?
Hi rutumane1196,
You go to Edit Page > Page Options > Header – Breadcrumb > Logo > remove it.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hello, I have purchased your template. Currently, I wish to register as a new user.
When I click on “I’m new client. Create an account,” it takes me to the login page instead of the registration page.
Could you please guide me on how to find the registration page? I am a beginner, so I would appreciate more detailed instructions. This issue is somewhat urgent for me. Please respond to my email at vleyancom@gmail.com. Thank you.
Hi vleyan,
To display the registration form on my account page, you go to WooCommerce > Settings > Accounts & Privacy > Account creation > check Allow customers to create an account on the “My account” page.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
How to activate loobek theme using my Purchase code. i didn’t find activation option . and also slider activation
Hi softmaticpk,
Please read the article at the link https://skygroup.ticksy.com/article/10856/
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
hi i purchased this theme 3 times from you. for 3 different sites. however the mobile menu does not work on any of the sites, i checked your demos and the mobile menu doesnt work on the demos either! can you please fix and do the needful.
your demo: https://demo.theme-sky.com/loobek/shop/ (mobile menu doesnt work)
website we are building : www.abeonacanada.com/lawson22 (mobile menu does not work)
Hi amitdas1979,
The mobile menu on the Loobek demo still works fine. Please watch the video at the link https://drive.google.com/file/d/1F5yA9vUYCpTU3S54YSlLYiu9k2lr0h9R/view?usp=sharing
Regarding your problem, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
https://demo.theme-sky.com/loobek/shop/ please check this demo link , the mobile menu does not work.
is there a special code or code snippet we need to insert?? what is your money back guarantee??
Hi!! Do you refund the money??? i would like to return all three licenses…
Hi amitdas1979,
We have checked our demo and the mobile menu still works fine on the shop page. Please watch the video at the link https://drive.google.com/file/d/1F5yA9vUYCpTU3S54YSlLYiu9k2lr0h9R/view?usp=sharing.
Regarding your problem, we have replied to your ticket. Please check it again.
Best regards,
HI there support—I just purchased your theme within the last few minutes. When I installed the theme into the wp dashboard – the theme failed. How can you assist me or refund my purchase? The below message is what I received:
>>>> Installing theme from uploaded file: themeforest-mgVNOOrR-loobek-elementor-multipurpose-woocommerce-theme.zip Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
Hi maryamsmark,
Because you installed the incorrect package. Your package contains document, license, ... not the installable package. You need to extract your package and install the loobek.zip file.
For more information, please read our documentation https://docs.theme-sky.com/loobek/#installation and watch our tutorial video https://www.youtube.com/watch?v=-ckU1_BSCp0&list=PLbyF_EROfxJQKI8ImrnGyNdZ56eeMz13p
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Something is forcing 2 size & shape charts on my product page at the same time. One dropdown is blank, the other one shows my size chart for my socks like it should. When I select “Hide” on the show product size chart in the Loobek theme options, the size chart for the socks disappears and the blank one reminds. How do I remove both? Or just the blank one and just have the size chart for the socks?
This is the product page im referring to https://provocafit.com/product/blue-whale-socks/
Hi akeilaocanada,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you check it.
Have a nice day!
Hello
I have purchase Loobek theme, when i downloaded and extract this theme, i have found on licensing folder which has Slider revolution license, there is license key too in that notepad file.
When i check my wordpress dashboard Slider revolution pluging, i cant add any module in slider revolution it says to register the product and when i tried to insert license key for slider revolution which i got in the license folder of the theme, it says Key is locked.
Can you please look into this
Thanks Azim
Hi azim0106,
Please read the article at the link https://skygroup.ticksy.com/article/10856/
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hi, can you please help?
on the product detail page.
I can see “short Description” is displaying
How do I display the “Description” as well ?
https://gripkicks.com.au/product/navy-blue-knee-high-grip-socks/Hi patricklee23,
We have replied to your ticket. Please check it again.
Best regards,
Hello I would like to congratulate you on your theme. I bought the theme and installed it, but after I imported the “DRONE” demo, the home page number 1 was automatically downloaded on my site, knowing that I prefer the second page. How can I change it and thank you
Hi sahashop20,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you check it.
Have a nice day!
Hi, how to add a custom block to /product-category/cat-name/ ? Thanks.
Hi agusalsa65,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you check it.
Have a nice day!
Hi, HEADER LAYOUT is not saving changes in Fashion Modern Market.
None is saving
Hi agusalsa65,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you check it.
Have a nice day!
Is this theme with lifetime validity
Hi myinsurancemanage,
Thank you for being interested in our theme!
Please read themeforest’s policy https://themeforest.net/licenses/standard, https://themeforest.net/page/item_support_policy.
Have a nice day!
