12798 comments found.
My website after updating the new theme product video is not Working. here is my website product link- https://zocivoci.com/product/telepathy-music-stay-connected-music-lamps-2-lamps/. Can you check if there is any issue with the latest version??
Hi,
Please, create a topic on our support forum and provide us with all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support has already expired, you must extend it on ThemeForest first.
Regards
Even after enabling white label, in elementor widgets we can see xtemos branding and even in few sections that is visible
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Installing elementor pro will create any issues?
Hello,
Our theme is fully compatible both with Elementor and Elementor PRO. You can install it without any issues.
Kind Regards
Compare products does not work
Everything is ok, I solved it. My mistake
Hello,
We are glad that you sorted it out! Feel free to contact us if you have any further questions.
Kind Regards
dokan vendor dashboard showing blank why?
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Issue with Woo Commerce ‘No Shipping Available’ message.
After the latest update to the plugin the message has simply disappeared from the cart and the checkout. Ive switched off plugins and changed shipping methods but nothing makes a difference. Ive also the same issue with every website that uses your template. If I switch the template to ASTRA the message reappears..
Can you help as this is a pretty big issue.
Hi,
Please, create a topic on our support forum and provide us with all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
in my website youtube video do not show in product gallery
Hi,
Please, create a topic on our support forum and provide us with all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hello xtemos, 3days before I had requested for refund on my purchase but no one from the team replied to my request. I’m not satisfied with the theme and the functionality
Hello,
Thank you for contacting us. We have approved your refund request. Let me know if there anything else I can help you with.
Kind Regards
Hello, do you allow for the import of products via CSV? I’d like to migrate many products from a different system into this one, as an example.
Hello,
Thank you for your question.
Yes, the WooCommerce plugin has the option to import/export products using CSV. Find more information here https://woo.com/document/product-csv-importer-exporter/
Kind Regards
Hello, we have a problem with carousel images in product page.
Check img for reference: https://ibb.co/tpPNWQyHi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
sent the link by pm
Try to add the following code snippet to the Custom CSS area in Theme Settings to fix this issue.
.wd-nav-pagin {
flex-wrap: wrap;
}
solved, thanks
You are always welcome.
Hi guys! Thank you for the great theme you made! 
I want to share a great improvement you can make to the theme in the next versions.
Can you make an option to set default variation of the products based on stock quantity? This will be really cool and helpful since if a store has alot of products and some variations run out of stock and they are set as default values customers get confused that this product is out of stock. With an option like this the variation that is set as default will be the one with bigger stock and this problem will disappear!
Thank you, Best Regards
Hello,
Thank you for your comment. We will review this feature and consider it for our future updates.
Kind Regards
Hi, I have a question before buying this theme. Is it possible to display products with a custom postmeta in the product carousel? For example I have the custom postmeta ‘featured’ and I only want to show the products that have the value ‘yes’. Thanks in advance
Hello,
Thank you for contacting us.
There is no option to query products by specific meta. But you can create a special Product attribute for this purpose and query the product for this attribute.
Kind Regards
Can I change the tow height when sticky on the mobile header?
Hi,
Please, create a topic on our support forum and provide us with all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hello, I’m having issues editing widgets and my product categories because the template “got messed up,” and I can’t find a way to fix it. I’m attaching a screenshot of how it looks.
https://u.cubeupload.com/mitmetricas/Capturadepantalla202.png https://u.cubeupload.com/mitmetricas/404Capturadepantalla202.pngHi,
Please, create a topic on our support forum and provide us with all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hy xtemos, I tried to install the theme and it gives me an error.. can you help me please?
“Unpacking the package… Installing the theme… The package could not be installed. The theme is missing the style.css stylesheet. Theme installation failed.”
Tnx!
Hello,
Thank you for contacting us.
You are trying to upload the wrong archive. You can find a solution in this article https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error
Kind Regards
Promo Banner (Image) trying to resize the background image but will not work. Please see the screenshot. https://ibb.co/k6HGCxx
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
hello I want to change the color of product review stars, how should I do it?
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Hello, great theme. I was wondering, is there any possibility to have some text under every category page, as category description? Thanks
Hello,
Thank you for contacting us.
Yes, sure, you can display your extra text on every category page in our theme.
Kind Regards
Hi, is it possible to change/rename the ‘Sold Out’ label to ‘Stock Due In’? Thanks
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
