19 comments found.
I bought this theme, for some reason I thought it would have more features, the title doesn’t change, you can’t figure out where the menu comes from, you can’t figure out how the theme is structured, it’s a very low quality work, unfortunately, my expectations were not met. Please refund the money I paid for this very weak theme.
Thank you for sharing your feedback regarding the Bentox – Personal Portfolio WordPress Theme.
We would like to clarify that all features, functionalities, and inclusions are clearly mentioned in the product description prior to purchase, along with a live demo link for review before making a decision. The theme includes all advertised features, and nothing has been hidden or misrepresented.
If you are facing difficulties changing the title, locating the menu, or understanding the structure, we would be happy to guide you step-by-step. Our dedicated support team can assist you in customizing the theme according to your needs so that you can achieve the exact layout and functionality you want.
Please reach out to us via our support portal so we can resolve these issues promptly: https://support.pxlaxis.com/
We’re confident that with the right setup guidance, you will be able to use the theme effectively and take full advantage of its capabilities.
I wrote to you once and asked you to refund my money, you rejected my request. Where do you think you are? In a circus? If you need facts about technical details, then I’ll ask you, where was the warning that the Advanced Custom Fields PRO plugin would not be able to be updated? Where did you indicate that I had to buy the paid version? Do you know that not updating the plugin can cause possible conflicts with other plugins? I’ve been a web developer for 9 years. Return my money back immediately! Otherwise, I will sue you not only on Envato’s account, but also everywhere that you have a very bad service. Do you like your reviews? All the comments from your customers indicate that you have a bad theme and service, I think I’ll send all this to the Envato support team! Return my damn 20 dollars back!!!!
https://prnt.sc/3meLr3j_uMuzTo put everything aside, it is a pretty heavy plugin and without an update it will definitely conflict with other plugins. I have been a senior web developer for 9 years, I know what I am talking about and this is a serious technical problem. Please refund my money!
While the theme was delivered with all advertised features and is functioning correctly, we understand your dissatisfaction regarding the plugin update policy. This refund was approved as a gesture of goodwill to maintain a positive relationship. Although there were no technical faults with the theme, we have approved your refund request as a goodwill gesture to close the matter amicably.
Is there any option to disable / edit the default animated background?
Thank you for your purchase and for reaching out.
Yes, the animated background can be edited or disabled. For detailed assistance with this customization, please contact our dedicated support team through the link below:
https://support.pxlaxis.com/Our team will be happy to guide you through the steps.
I’m a little confused. The details seem to say there are pages or templates pre-made and ready to edit, however, upon installation, there is nothing.
Thank you for reaching out, and we appreciate your purchase!
The theme does include pre-made pages and templates, but to access them properly, you’ll need to import the demo content after installation. This is a standard process for WordPress themes.
Please contact our support team, and we’ll be happy to assist you step-by-step with the demo import or any other setup issues. support@pxlaxis.comLooking forward to helping you get everything set up smoothly!
I missed the demo file before, but I was able to get that uploaded and I’m still struggling, but now with something different. lol So I did reach out to that email.
Thank you for the update! We’re glad to hear you were able to upload the demo file.
If you’re now facing a different issue, no worries — our support team will be happy to assist you further. Since you’ve already reached out via email, they’ll get back to you as soon as possible with a solution.
If there’s anything else we can do to help in the meantime, feel free to let us know.
How long before someone will respond via email?
Thanks for your patience! Our support team will get back to you as soon as possible via email.
If you have any additional details to share in the meantime, feel free to send them over.
Hi! I really like your page design—it’s clean and visually appealing. However, it’s a bit short, and I’d like to add more text sections. The issue is that whenever I add additional containers, they always appear full width on the live site, even though in the admin panel everything looks aligned and structured correctly.
It seems like I’m doing everything right in the editor, but when I check the site in incognito mode or as a visitor, my blocks are stretched across the full width of the screen. Could you help me adjust my current blocks so they stay consistent with the rest of the layout? I’d really appreciate your support on this.
Hi. Is there a ‘filter’ (categories) in the portfolio?
Dear Khalilsoy,
Thank you for your inquiry.
Yes, the Bentox – Personal Portfolio WordPress Theme includes a filtering option for portfolio categories. This allows users to easily sort and view portfolio items based on specific categories.
If you need further assistance or have any more questions, feel free to reach out.
Hi,
1. I can not add more than 2 social profile icons. 2. I can not control size of layout. 3. Experience widget is writing same tittle 2 and 3! Duplicate
4. how to let user choose dark or light view, switch! 5. does it support RTL?
Thank you for reaching out about the Bentox – Personal Portfolio WordPress Theme. We appreciate your feedback and would like to address each of your concerns:
01. Social profile icons: We’ll look into the limitation you’re experiencing with adding more than 2 social profile icons. This may be a setting we can help you adjust. 02. Layout size control: I’d like to better understand what specific sizing issues you’re encountering. Could you provide more details about which elements you’re trying to resize? 03. Experience widget duplication: Thank you for bringing this to our attention. We’ll investigate the duplicate title issue in the Experience widget and work on a fix. 04. Dark/light mode switch: The theme should include a toggle for dark/light mode. If you’re having trouble locating or implementing this feature, we can guide you through the process. 05. RTL support: Yes, the Bentox theme does support RTL (Right-to-Left) languages. If you’re having difficulties enabling this feature, we can assist you.
To help us resolve these issues more effectively, could you please provide:
—Your WordPress version
—Any plugins you’re using that might interact with the theme
- Screenshots of the issues you’re experiencing, if possible
We’re committed to ensuring you have the best experience with our theme. Once we have more information, we’ll work on providing solutions or workarounds for each point you’ve raised. Thank you for your patience and for bringing these matters to our attention. We look forward to helping you make the most of the Bentox theme. pixeltheme96@gmail.com
Hello, is there a way to test the theme before purchasing? I’m curious about stuff like placing and resizing the individual elements within the box grid if that makes sense. Like is changing the order of the blocks or resizing them possible without breaking the whole layout? Or is it kind of set in stone?
Thank you for your interest in Bentox. While we don’t offer a trial version, I can assure you that the theme is highly customizable. The box grid layout is flexible, allowing you to reorder and resize elements without breaking the overall structure. You can easily adjust block sizes and positions using the built-in customization options. If you have specific layout requirements, I’d be happy to provide more details or examples. Please let me know if you have any other questions about Bentox’s capabilities.
I see, thank you for the reply!
Would it be possible for your team to upload a video showcasing blocks getting resized and reordered?
I completely understand wanting to see the customization in action before purchasing. A video demonstration is a great idea! I’ll discuss with our team about creating a short tutorial showing how to resize and reorder blocks in Bentox. This should give you a clearer picture of the theme’s flexibility. We appreciate your interest and patience. I’ll update you as soon as we have something to share. Is there anything specific you’d like to see in the video?
Thanks! I think just the blocks thing would be good enough unless there’s any other hidden features to showcase 
How do i update without effecting my current data? www.uchitchakma.com
Thank you for reaching out. To update your Bentox – Personal Portfolio WordPress Theme without affecting your current data, please follow these steps:
01. Backup Your Site: Before making any updates, ensure you have a complete backup of your website.
02. Update the Theme and Plugins: Simply update the theme and plugins. All sections are based on our Elementor widgets, making it easy to customize.
03. Using Elementor Widgets: After updating, you can add sections by using Elementor widgets. Just drag and drop the desired widget to set up your sections.
For example, after updating, you will find a new widget called “Service Box Three.” You can easily drag and drop this widget to your page.
https://postimg.cc/wtXRyp01If you need any further assistance, feel free to contact us.
I thought the update included pagination in the project page. Could you please give update and add pagination if there are more projects or blogs?
Thank you for reaching out and for your feedback regarding the pagination feature on the project page. We understand the importance of this functionality and want to assure you that we are working on it.
We will include pagination for projects and blogs in the next update of the Bentox – Personal Portfolio WordPress Theme. Your patience is greatly appreciated as we work to enhance the theme.
If you have any other suggestions or need further assistance, please feel free to let us know.
Great, I will be waiting, thanks.
we will inform you when update version release. Thank you
Hi, I need the “Home Two” version in WordPress. Could you please add this as soon as possible? Thank you.
Thank you for your request. We’ll promptly work on adding the “Home Two” version to the Bentox theme for WordPress. Your patience is appreciated, and we’ll notify you once the update is complete.
Thank you. I will be waiting…...
Thank you for your request regarding the “Home Two” version in WordPress. We’re pleased to inform you that we have just added and released it on the market. You can now view the details and purchase it at your convenience.
Thank you for choosing Bentox – Personal Portfolio WordPress Theme. If you need any further assistance, please let us know.
Hello guys, I’m encountering numerous issues with the Theme and Elementor. Elementor slows down and crashes every time I try to open the theme. I’ve thoroughly checked my browser, machine, and server, adjusting maximum limits and trying different PHP configurations. Despite disabling all plugins and using a vanilla setup, the lagging persists.
I hope you can help me soon, I m getting out of time.
Regards,
Thank you for reaching out regarding the issues you’re experiencing with the Bentox – Personal Portfolio WordPress Theme and Elementor. We understand your frustration with the sluggish performance and crashes, and we’re committed to resolving this promptly. To better diagnose and troubleshoot the problem, we kindly request that you provide us with temporary admin access. This will allow our support team to investigate the issue thoroughly and identify the root cause of the performance degradation. pixeltheme96@gmail.com
It’s Very Urgent Please Help Me and Support me, Your demo Is Not Working
Thanks
We’re glad to hear that the issue has been resolved. Please let us know if you have any other questions or concerns, and we’ll be happy to assist you further.
hi Your demo is not working
Thanks
We’re glad to hear that the issue has been resolved. Please let us know if you have any other questions or concerns, and we’ll be happy to assist you further.
(Home Two) Is it available in this WordPress theme version or just in the HTML template and other versions?
Thank you for reaching out. The “Home Two” version is currently available only in the HTML template and other versions, not yet in the WordPress theme version. However, we appreciate your interest, and we’ll work diligently to update the WordPress theme to include this version as soon as possible. If you have any further questions or need assistance, please feel free to ask.
hi Your demo is not working
It’s now working .Thank you
Great Work,Congratulations GLWS
Thank you
Nice Work, Congratulations GLWS
Thank you
