210 comments found.
hi, i just send you a ticket, hope you will be fast to answer me because i found lots of trouble on you theme even in your demo version
Hello,
I shortly checked your ticket. Most of them are not related to our theme or plugins. ( or I didn’t understand what you mean. )
We have some new clients that they don’t have the problems and you might have missed to set initial settings. That’s most of clients missed. It’s not also related to our demo version.
Our support team is assisting others and they will have a look at yours soon.
If you have more questions, could you please post it on our support site? our support team will assist you (except on weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Outside of the unmanned ticking system you offer for support, is there another way to talk to support?
Thanks for responding to my support ticket
You use the word ‘community’ in the title, does that mean it is like your other themes, able to run BuddyPress fully? Also when do you expect Open Street Map completion?
Hello,
It supports BuddyPress, BBPress to create commnunity. However, we will work on some more compatibility for the new updates. It may take time.
OSM is mostly supported. We will have a new update soon.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hello, this looks very promising, but before I pull the trigger, I have some questions, I’ll ask one at a time. On the activity listings pages, will website visitors be able to buy tickets on the site to each activity?
it looks like you don’t really take the time to answer questions, so incase you do find the time, I also want to know if there are any additional addon that must be bought.
Hello,
We are sorry for the delay due to a weekend off.
Thank you for the compliment. We don’t have an option to buy tickets. You might need to use the 3rd party sites and link to the site.
As we mentioned in the description, all addons are included as an event. The install wizard will install them automatically as it shows on the tutorial video. But mailchimp plugin ( the 3rd party plugin ) will not be installed due to that the author deleted the plugin in WordPress site or repository.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Thank you for taking the time to reply. On the Activity demo, I see there is a booking system, that allows to select a date, number of adults, and number of kids, with a price. What happens when a websites visitors fills the booking form, do they get taken to a checkout page, and do they receive an email notification?
If I end up using a 3rd part ticket system, can you suggest one that will work well with your theme?
Hello,
That’s a simple booking system that works with WC for payment. It will move to the checkout page. As you may know, you and the clients will get email notifications when they make the payment via WC.
It’s hard to tell the sites. It depends on your project and you can find some on google. Then you can add the link with ids or any url from the sites.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Want to buy this template: “Promoted listings – users will be able to boost their listings for certain time period, listing priority, there are some pre-defined priority levels like Normal, Featured. featured means higher priority in search results,” Does your template have these? In addition “playo1.wpjavo.com/directory/home-5/” Is there a listing priority in this home page? For example, featured listings are located in front of normal listings.
Hello,
Sorry for the late reply due to a long local holiday.
Your users need to purchase the package or membership to post the listing. You ( admin ) can set the period, price etc.
You can set the fitlers that you want to display by. It’s also possible to show featured listings first.
You can have a look at the post block tutorial. https://www.youtube.com/watch?v=J9gzb2zyVnY&list=PLDoUA52TKZ_8_BdixcPafae20_v2MGQZW&index=10&t=2sYou can find our tutorials on our YouTube playlist at https://www.youtube.com/playlist?list=PLDoUA52TKZ_8_BdixcPafae20_v2MGQZW.
We’ve added detailed charts and audio tutorials to help you better understand our product. (https://i.imgur.com/DsMXc0W.png) Many of our clients have expressed their appreciation for our theme’s features, flexibility, and potential after watching our tutorials. They’ve become experts in using our theme. We hope you’ll also love our theme as much as they do and that it will help your business or project.
Please note that although our themes are based on the same framework, some of the examples and images may differ.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi, is this template also available without wordpress integration (only html files) ?
Hello,
Unfortunately, only WordPress is available.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
hi sorry I’m installing my playo theme but it says The purchase code is invalid. please try again why? the site is ristofood.site
scusa tutto ok
Hello,
That can be a cache issue. Please contact our support team or email us at ( javothemes@gmail.com ).
Best regards,
Rob
Support | Documentation
| Remote Call Service | Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hello, we are thinking of purchasing your theme, since we need to create lists of activities that can be booked with a calendar, just like here https://playo1.wpjavo.com/play-world/.
Is it possible to block days in each activity so that reservations cannot be made on certain days, hours or time slots?
thanks!
Hello,
Thanks for interested in our product. Unfortunately, we don’t have the option to set the options by date.
Best regards,
Rob
Support | Documentation
| Remote Call Service | Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
This template is very good, on the computer is perfect, I suggest the author to visit all the pages on the mobile phone, You will find that there are some minor problems, this is very easy to modify, only timely correction errors, it is possible to sell more than 10000 templates! I accessed the site on my iPhone thanks
Hello,
Thank you for the compliment and feed back.
We have been working on some of major and minor updates. There can be possible to have a few minor issues. We will have a look and improve them in near future. And also our support team assists these as well.
Best regards,
Rob
Support | Documentation
| Remote Call Service | Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi guys, happy new year! I installed the theme and am getting an error because the plugin Easy Forms for MailChimp is unavailable. Is there a fix?
Hello,
Happy New Year! 
The plugin is the 3rd part plugin that we might need to talk to the author if it’s a fatal error. ( if it’s a minor or an warning, you can just use it ). Please talk to our tech support team.
Could you please post it on our support site? our support team will assist you (except on weekends, holidays).
Best regards,
Rob
Support | Documentation
| Remote Call Service | Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Anyone facing the problems in old published listings, I want want to update car listing images, but there is no option to change… I don’t know why this happened
Happy New Year,
We didn’t hear the issue from others. Our tech support team needs to see the details of the problem.
You may need to talk to our support team with little more details on our support site. As you may know, this forum is not for support.
Could you please post it on our support site? our support team will assist you (except on weekends, holidays).
Best regards,
Rob
Support | Documentation
| Remote Call Service | Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hello Theme Developer, I’m facing a problem with my website SERP result. Showing Japanese keywords. Please check the screenshot here https://prnt.sc/H-Rl7FfjS0BH
Happy New Year,
It doesn’t come from our code. It seems that it’s from SEO or some other software or plugins.
You may need to talk to our support team with little more details on our support site. As you may know, this forum is not for support.
Could you please post it on our support site? our support team will assist you (except on weekends, holidays).
Best regards,
Rob
Support | Documentation
| Remote Call Service | Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
So many bugs this theme..
Hello,
We don’t have many bugs. Only few minor issues from WordPress, Elementor or the 3rd party plugins.
We don’t see any purchase badge or history on you. We believe you didn’t purchase it.
If you already purchased and having problems, please talk to our support site. our support team will assist you (except on weekends, holidays).
Best regards,
Rob
Support | Documentation
| Remote Call Service | Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
When will we have social registration/login with Google integration in this theme?
Hello,
Unfortunately, the feature is not planned yet due to the payment code related.
If you have more questions, could you please post it on our support site as it’s a tech issue that they need to see the details? our support team will assist you (except on weekends, holidays).
Best regards,
Rob
Support | Documentation
| Remote Call Service | Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
our site is suddenly broken and when we debug we could found out that javo core plugin is causing the elementor to stop working.please fix this issue urgently.
Hello,
It doesn’t break your site by our software without your actions or side. Please give our support team the details what you have done, updates or etc.
Then they will assist you. Please be sure that our support team can’t check here. Please post tickets without posting here.
We hope it solves soon.
Best regards,
Rob
Support | Documentation
| Remote Call Service | Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
I heard that the problem is from your server and you fixed it. That’s great. Please stay with our support team and post tickets there. Not this comment section.
Thank you,
Hello,
Please check your support ticket. It’s server issues.
If you have more questions, could you please post it on our support site? our support team will assist you (except on weekends, holidays).
Best regards,
Rob
Support | Documentation
| Remote Call Service | Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Does it have the ability to be Farsi?
Hello,
Do you mean Farsi language? Then it’s possible to translate it by a loco translation plugin.
Best regards,
Rob
Support | Documentation
| Remote Call Service | Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
How can i add my listing form group data in my .csv file for bulk upload of listings?.
Hello,
Answered on your support ticket.
If you have more questions, could you please post it on our support site? our support team will assist you (except on weekends, holidays).
Best regards,
Rob
Support | Documentation
| Remote Call Service | Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hye, there guys, I hope everything is going just great, I want to know ways to manipulate the dashboard of this theme to add or remove more access buttons and/or sections, changing the aesthetic will be good too if possible. And my other question is how to bulk load multiple locations, amenities and the rest of things related to listings but using an excel file for example, is it possible? Just let me know which ways I need to follow to accomplish these two actions needed. Thanks in advance.
I would like to know how to clone listing types too, that would be great.
Hello,
You may need to talk to our support team with little more details on our support site. As you may know, this forum is not for support.
In near future, there will be options to manage the menus. It seems that you have already listings and you want to add bulk taxonomies. That’s kind of hard. I think you need to talk to our support team for the tech issue. Please give them more details.
Could you please post it on our support site? our support team will assist you (except on weekends, holidays).
WWe don’t have clone feature for listing types. That’s an advanced feature.
Best regards,
Rob
Support | Documentation
| Remote Call Service | Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hello, to translate the theme/terms, which plugin or theme should I translate? I’m having trouble with this…
Another question, do you have any benefits program for theme translators? I would be interested.
One more thing, where can I find the documentation about the ads?
Hello,
Please don’t forget to watch our tutorials and subscribe for updates on the latest tutorials and news. You can find our tutorials on our YouTube playlist at https://www.youtube.com/playlist?list=PLDoUA52TKZ_8_BdixcPafae20_v2MGQZW.
We’ve added detailed charts and audio tutorials to help you better understand our product. (https://i.imgur.com/DsMXc0W.png) Many of our clients have expressed their appreciation for our theme’s features, flexibility, and potential after watching our tutorials. They’ve become experts in using our theme. We hope you’ll also love our theme as much as they do and that it will help your business or project.
Please note that although our themes are based on the same framework, some of the examples and images may differ.
If you have more questions, could you please post it on our support site? our support team will assist you (except on weekends, holidays).
Best regards,
Rob
Support | Documentation
| Remote Call Service | Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
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