12798 comments found.
I have sent you a ticket to support, it is very urgent please. I have attached screenshots of my website, where you will see images of telephone and envelope icons, oversized…
Also on Tablet and Mobile, where nothing is seen, nothing at all is shown…
All after updating the theme and plugins.
I also think the child-theme has problems…
It is a project that we have at an international level and we have been with you for two years now. and we have renewed with you again.
Please I need you to solve the problem. I would be very grateful.
Thank you
Hello,
Thank you for contacting us and sorry for the delay. Your topic will be answered ASAP.
Kind Regards
Hi,
I followed your instructions for changing the add my logo to the header, but it still does not change. I edited the header as well as your logo element in the Header builder. I followed the instructions but still could not change it. https://xtemos.com/docs-topic/how-to-setup-a-logo-image/
I have resolved the issue. Thanks
Hello,
We are glad that you sorted it out! Feel free to contact us if you have any further questions.
Kind Regards
Hello, I want to ask :
1 Do I need CEO plugin for optimization in google for example, such as Yoast CEO or the theme code and everything is enough?
2 Do you have login account so we can see whats the My account for example, I tried to find in description and comments but could not?
3 Shoud I add plugin for more languages than 1, eg. if need english, german, french and so on, if yes, would the url be such as – name.com/ for default language and name.com/en , name.com/fr/ etc ?
This is for now, thank you for your time
Hello,
Thank you for being interested in our theme and contacting us.
1. Yes, you can use such plugins to have more control over your website SEO.
2. We don’t have a test admin account for our demo.
3. Yes, you can use WPML for example to add multiple languages to your website.
Kind Regards
Hi ,
can you please help here..
1> I added few items to the wishlist, 2> Removed them from wishlist 3> Clicked on Home page 4> when i am back to Wishlist, those deleted items still exists.
Need help..
Futher addition of products to wishlist is not showing them up in the wishlist. only count is increasing.
This is a major thing.. need help please
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Hello, Can I display attributes image on product image in category view?
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
I have created a site with woodmart but now I want to switch to other theme. but it is getting stuck at 0% when I am clicking on import. trying to switch from Electronics to Mega Electronics… please help
Hi,
Please, create a topic on our support forum and provide us with all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support has already expired, you must extend it on ThemeForest first.
Regards
Hello, how can I remove product hover 2nd image in listing pages ? ref: https://axlabels.co.uk/
Hi,
Please, create a topic on our support forum and provide us with all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support has already expired, you must extend it on ThemeForest first.
Regards
Dear Xtemos team! I hope this message finds you well. I have a question about the Checkout page. Can you make custom designs for the Checkout page for the next theme update? For example, there could be two versions. For your reference, you could check the checkout funnel version that is focused on conversion rate and the checkout page is different from other pages to focus on checkout only.
I hope I was able to provide you with my advice. Thank you and I look forward to it.
Hello,
Thank you for contacting us.
Currently, you have an opportunity to build the checkout page using Elementor. It gives you the ability to compose checkout blocks in any way you like.
Kind Regards
Do you have woodmart version auto parts shop? Which has functions and design specifically for auto parts biz like this one Mobex – Auto Parts WordPress Theme.
I like Woodmart based it is solid theme
Hello,
Thank you for contacting us.
Unfortunately, we don’t have such a demo at the moment. We will consider adding it in our future updates.
Kind Regards
Hello, is there a rating system for blog articles? Like, hearts or some type of rating where users can leave feedback on the article? I couldn’t find this feature in the theme settings or in the article layout. If you don’t have it, I would suggest integrating it because many shops now have blogs, and the article rating system is an important feature for the rating to be transmitted with structured data. Thank you.
Hello,
Thank you for contacting us. Unfortunately, there is no such option in our theme at the moment. We will consider this as a feature request for our future updates.
Kind Regards
Hi,
We have read that we can use your theme with the Dokan plugin. Do you have a tutorial of this as well?
Hope to hear from you soon
Hello,
Thank you for your question.
Yes, our theme is fully compatible with the Dokan plugin. You can refer to the plugin documentation to find out how it works.
Kind Regards
Why did the backend change, but the webpage didn’t change
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
I wanna use breakdance page builder instead of elementor. Does it possible?
Hello,
Our theme currently supports WPBakery and Elementor only. Other page builders are not integrated.
Kind Regards
hello, is there a possibility to filter blog articles in ajax like for portfolio ?
Hi,
Unfortunately, there is no such option in our theme by default. It may require additional code customization or an extra plugin but we don’t have an instruction for this. It is out of our theme support scope.
Regards
Hello, recently Sucury flag this file js/scripts/global/scrollBar.min.js as Known javascript malware. I tried deleting it and replacing it with a version downloaded from envato, but the flag remains.
Hello,
This file has only a few lines of code and doesn’t have any potential security problems. But if it is flagged by them, you can contact them and ask for the details. If there are any problems that we are not aware of, we will patch this file asap.
Kind Regards
Hi there, I have a quick question to save time. I previously used custom code to replace the “Add to Cart” and “Select Options” text on product category pages, but it no longer works after the theme update. Would you be so kind as to let me know what has changed? Thank you very much.
add_filter( ‘woocommerce_product_add_to_cart_text’, ‘custom_add_to_cart_text’, 10, 2 );
function custom_add_to_cart_text( $text, $product ) { if ( ! is_single() && ( $product->is_type( ‘simple’ ) || $product->is_type( ‘variable’ ) ) ) { $text = __( ‘Start Your Order’, ‘woocommerce’ ); }
Hello,
To better assist you, could you kindly test the functionality with default WordPress themes such as TwentyTwenty or WooCommerce Storefront? This will help us determine whether the issue stems from our theme or elsewhere.
Regards
Hi, I have tested the functionality with default Wordpress theme, also tested with Woodmart 7.4.2 and was working fine. After updating to 7.4.3 it stopped working. It works for single product page but not for archives. Thanks
I used this code for 7.4.2 Woodmart:
// Change add to cart text on single product page add_filter( ‘woocommerce_product_single_add_to_cart_text’, ‘woocommerce_add_to_cart_button_text_single’ ); function woocommerce_add_to_cart_button_text_single() { return __( ‘Add to your order’, ‘woocommerce’ ); }
// Change add to cart text on product archives page add_filter( ‘woocommerce_product_add_to_cart_text’, ‘woocommerce_add_to_cart_button_text_archives’ ); function woocommerce_add_to_cart_button_text_archives() { return __(‘Start your order’, ‘woocommerce’ ); }
Please, switch to the default theme and send us your admin access so we can see that it works with the default theme. https://themeforest.net/user/xtemos
I bought support but no option to access support or update the license status on my account on xtemos available.
Last version of elementor and woodmart are not working together.. I tried other themes and elementor works fine but when set woodmart as theme elementor is not working.
Hello,
Thank you for extending your support. Now you need to go to your account on our website xtemos.com and click on the “Update” button for your purchase code. It will actualize your support expiration date and then you will be able to create a new topic.
Kind Regards
I would like an installation package for one of the demos How can I prepare?
Hello,
Could you please clarify what you mean? Maybe you have some screenshots or examples?
Kind Regards
You wrote that you have 6 months of support How can I communicate with them?
Hello,
If you have any questions about our theme you can create a topic on our support forum and our specialists will do their best to provide you with all the necessary assistance. https://xtemos.com/forums/forum/woodmart-premium-template/
Kind Regards
Hi,
I have a pre-sales question.
I will be designing a multilingual website with multilingualPress. So it will be a multisite setup and each subsite (each language) will be in subfolders. ¿Should I purchase a license for each subsite? If I don’t need a license for each subsite, ¿should I activate the license per network or per subsite?
Thanks.
Hello,
Thank you for being interested in our theme and contacting us.
For your project, you can use only one Regular license in case all websites will be a part of the same project.
Kind Regards
