16 comments found.
I have purchased the theme, but I am unable to submit a support ticket through the support page.
Initially, the support page itself was not functioning properly, as none of the buttons were responsive. Additionally, when I click the Submit button after filling in all the required information correctly, the page simply reloads and no ticket is created. I have attempted this multiple times with the same result.
I did not expect this level of unprofessionalism from a paid theme’s support system.
Please resolve this issue and inform me once it has been fixed so that I can submit a support ticket.
Thank you.
Hi there, I want to purchase this theme. Let me know please, are you still giving the support if I need any help?
Hello,
Yes, 6 months of free support is available with limited points.
https://prnt.sc/Lu4o3sXjXnKm..
Thanks
DexignZone
Hello to the entire Pixoz team, I am currently experiencing an issue when importing the demo via the link https://pixoz.wprdx.com/demo/. When I try to import it, I get a 504 Gateway Time-out (nginx) error. The demo installs partially, but the result does not match the online version. For example, the fonts used do not match, and the overall appearance is different. Would it be possible to assist me in performing a correct and complete installation of the theme, as shown in the official demo? Thank you in advance for your help.
Hello Zoyim,
Thanks for being our customer,
For technical support, please contact our support team by sharing your project login credentials. We recommend visiting our support helpdesk.
https://support.w3itexperts.com/?envato_item_id=51011729..
There, you will find a dedicated support help desk with a team to assist you.
Please submit a support request through that platform to receive the appropriate technical assistance.
Regards
DexignZone
Hi, where do i change the shop layout and product page layout as seen in the demo
Hello Sir,
Thanks for being our customer,
We have replied to your Private ticket #15973
DexignZone
Guys
I like your theme. before buying I have a few questions
1)Do you guts support WordPress latest version 6.6.2? 2)when I click add to cart from this page https://pixoz.wprdx.com/demo2/product/curly-girl-beautiful-dress/ it does not work 3) I am planning to use Razorpay for my payments. Do you guys support it?
Hello Technobytee,
It’s working, you can check
https://prnt.sc/G6QjclHocvdtSupported by the latest WordPress version,
You can implement Razorpay at your end. You can hire the team for custom development.
Thanks
DexignZone
You keep on updating HTML template and released new tailwind theme, but I don’t know why you’re ignoring wordpress. How long it takes for new wordpress release.
Hello Friend,
We are not ignoring WordPress but we can’t work according to specific person. We are open to update our item according to our pipe line.
You can check demo and purchase if you list existing work. We always updates our WordPress according to WordPress Version updates.
About design and pages .. may be different on different versions.
Yes but if you or any client want to implement new design can take to us for custom development work.
I hope you will get answers of your question. you are regularly posted same questions again and again.
be professional and Themes are for WordPress developers who can manage their requirements accordingly.
if you really like work and want to apply on your projects you can hire any expert WordPress team to achieve your goal.
Thanks DexignZone
For this theme Is app available for customers and admin
Hello Sir,
Please create a support ticket for presale questions.
https://support.w3itexperts.com/..
Check the product title and description also.
Thanks
I created a support ticket for presale questions.
okay
No reply?
Sorry i didn’t saw the ticket reply, i just seen and replied
Hello,
Response time can be up to 1 business day, please check again.
Thanks
Hello,
I’ve reviewed all your Pixoz templates on Shopify, Django, Figma, Bootstrap, and HTML, and I’ve also tried the “React Native CLI eCommerce Mobile App.” I have some pre-purchase questions:
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Can the WordPress template work for Mobile PWA if I buy and integrate it with that app?
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I noticed that your Pixio Shop eCommerce Bootstrap HTML Template has been updated to v1.4, while the WordPress script is still at version 1.1, which lacks the new features found in v1.4 on HTML script. Could you please update the WordPress script to include the same features as the HTML version?
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Would it be possible to add Razorpay as an additional payment option? It would be very helpful and provide a smoother transaction process.
Thank you
author Please reply
It’s been a day, still no response from DexignZone. I’m thinking of buying it, however 1st I’m requesting you to update to v1.4 of HTML
Hello Sir,
You can create a presale ticket on our support panel
https://support.w3itexperts.com/Mobile PWA not available with WordPress Theme, HTML updates are slightly different from WordPress Version, Razorpay is not available with the WordPress theme you can add it to your end.
Thanks
Can you please implement Same HTML updates for WordPress
Account and dashboard for coustomer related update is must have feature which is available on HTML, but please try to get those account related features in WordPress too
This update is enough
Account and dashboard pages are already available on Wordpress Theme.
But comparatively there is so much difference. tracking, order details and everything is outstanding on HTML However on WordPress no new update on account menu / nav bar related features
Please update the same features on WordPress which you’ve implemented on HTML
And you’ve released 3rd homepage on HTML
If you don’t release that homepage there is no problem, but please update the rest
We will release an update ASAP.
I hope you release soon
Thank you.
Hello Sir,
You can drop a support ticket for custom requirements
https://support.w3itexperts.comThanks
Author please reply , Thank you
Please check
https://support.w3itexperts.com/my-ticketsThank you
Congratulation GLWS
Thank you
Congratulation GLWS
Thank you
Great Work, Congratulations GLWS 
Thank you
Great work!
Thank you
Congratulations GLWS
Thank you
As soon as i see this theme, i decided to use it for my next ecomm website. before i buy, i want to know… do you allow to register the theme for my test domain first (during the development) and later move it to my production domain? and also i want to know do you have any plans to support multi-vendor plugins in the future?
You can drop presale ticket for custom development services for multivendor.
Yes you can purchase and use on test domain and move on live.
Great Work,Congratulations GLWS
Thank you
Nice Work, GLWS
Thank you
