171 comments found.
please respond Ticket #9295
Hi there, My colleagues replied your ticket, you can check and let us know if you have any questions. Best regards
please respond to my ticket
Hi there, Thank you for using our theme, however we don’t see your ticket on the support system https://support.the4.co/ You can recreate the ticket or send me the ticket number, we will prioritize weekend support. Looking forward to receiving your feedback. Best regards
please check again i just put in my license
Hi there, my colleagues replied your ticket and hope to hear from you soon. Thank you for using our theme!
Thank you for all your help.
Hi, is it possible it import a demo template tot start with? For example this one: https://demo-ecomus-global2.myshopify.com/
Hi there, Thank you for your interest in our theme. To import demo, you will follow this guideline https://support.the4.co/articles/import-demo#1-import-demo-one-click-with-ecomrise You can check and let us know if you have any questions via system https://support.the4.co Best regards
Hey. If i use Ecomposer for 6 months and add pages. After 6 months if i dont pay all the pages i did with Ecomposer will not work? removed? or i just cant do new designs
Hi there, After 6 months end, your plan will be auto moved to EComposer Free plan and all pages still work fine on your site. In case want to edit your pages, you may need to unpublish some of your pages until it meet the Free plan limit. (Free plan allow 3 published templates). You can open the chatbox with Ecomposer team here for more details https://ecomposer.io/pages/theme-partners
Why not add a tab under the product title ? Is there any way to do that?
Hi there, Ecomus theme doesn’t have a design for tabs under product title. You can use Ecomposer app to build it. Best regards!
So I need to design a new page with Ecomposer to do this. Do I understand correctly?
You will need to use product template from Ecomposer. You can open the chatbox with Ecomposer team here for more details https://ecomposer.io/pages/theme-partners
Yes, I understand. But after 6 months I will start paying. So, I could have chosen a free theme and done my work with the Ecomposer application.
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Hello, we didn’t quite understand your question. Could you please provide more detailed explanation through the support system https://support.the4.co so that our colleagues can check the issue and provide feedback to you? Thank you so much
Does have a Chinese version?
Hi there, We have support multi language for store. You can translate theme content with https://support.the4.co/articles/how-to-translate-your-theme#1-single-language You can check and let us know if you have any questions via system https://support.the4.co Thank you for interest in our theme. Best regards
Can you create a theme like your demo site? With dark background and glass like effect.
Hi there, Please help us open a ticket on our support system at https://support.the4.co for more informations about your request. Thank you!
Hello! prepurchase question. Like your theme design! I read that i have to pay ecomposer after 6 months. but I don’t want to pay other plugins. If i create my website in the first 6 months period, everything will be fine? the demos are built with ecomposer or without it? can i achieve what you show on the demos without buying anything else? Thanks!
Hi there, Don’t worry, we just recommend EComposer for you to help you build your store more easier just by drag and drop sections. You still can build our demos without any app. We recommend that you refer to how to import demos with the one click using our https://apps.shopify.com/ecomrise app. It will save you time and be more convenient than the previous method of copying the settings_data and index.json files. If you want to discuss more, you can create a ticket here https://support.the4.co/ Thank you!
Hello
Your theme really good. I have one query about size chart.
It’s possible to add different size chart for different products?
Example: I have two product 1 for women and 1 for men both have different size chart. so how can i manage that?
i can change menu on mobile version, add Language and currency like img : https://im.ge/i/Untitled-3.RUbyxX
Hi there, This is theme demo layout of Header Ecommerce on mobile version https://www.screencast.com/t/GCRfnwWu41P it’s a little different from your image. If you want to discuss more, you can create a ticket here https://support.the4.co/ Thank you!
i know, but two function same result ( Search and Cart ) : https://postimg.cc/vxGk0Fcr
I would like to use the purchase code on a temporary shopify store, then move the configuration to the online store and also move the purchase code. How can I do that?
Hi there, Please help us create a ticket here https://support.the4.co/ the support team will help you transfer the theme. Thank you!
Does this theme features provide google schema for Sale Mode that shows “Sale” and a carasoul in Google Listings, Video in Listings and Review requests after purchase?
Hello there, Thank you for your question, currently we don’t support that features but we will consider to update it in the future. Please help us create a ticket here https://support.the4.co/ and let us know more details about it. Thank you!
I understand, so currently it does not support any schema or just the “sale”. I learned today that google paid ads only support the “sale” in the markup. But do you supprt the carasoul?
Hi there, please help us create a ticket here https://support.the4.co/ and provide more details about this question. So the technical team can check for you. Thanks!
Could you please answer my ticket?
Hi there, We checked and replied your ticket. Please let us know if you have any questions. Best regards Mie Tran
Hey. Can iadd the new Multi-store option (the kids-men-womns option) to the POD theme maybe? just that section
Hi there, Yes you can combine Header Ecommerce with POD home demo, we will guide you how to do it. Please open a ticket on our support system at https://support.the4.co if you have any question. Thank you!
Hi there! When is the STROLLER Store going to be available? Thanks!
Does this theme have schema markup for products, reviews etc?
Hello, the theme structure supports declaring and marking schemas for products, reviews, etc. Additionally, this issue also heavily depends on the app, as the app will actively assist you with this matter.
Do all your themes include schema markup for products and reviews? Not just this theme? I am looking at some other ones but cannot seem tto get in touch with you to get answers.
Hi there, our themes have schema markup for products. Regarding schema markup for reviews, you need to use the review app. If you have any concerns about the theme, please help us open a “Pre-sale question” here https://support.the4.co/ Thank you so much!
hi, how to enable and configure swatches? I’ve imported a demo with swatches but I can’t find theme, Thanks
Hi there, Thank you for using our theme. This is the guideline to config swatch color https://support.the4.co/articles/ecomus-product-configure-color-swatches Please check and let us know if you have any questions. Best regards
Would like to add a tabs menu. kalles hasn’t come out with this feature in a couple years, and this new theme doesn’t have it either. I would like to see a horizontal menu to show products. drowdown menu, mega menu, tabs menu.
Hi there, Please open a ticket on our support system at https://support.the4.co and give us a few screenshots to describe this request. Thank you so much to using our theme! Best regards
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