12798 comments found.
I have a problem. When I click the save button after making changes in the theme settings panel, I see that the changes I made are not processed immediately after logging in to the website. Normally, shouldn’t it apply the changes we made after saving the transactions? Can you help me please ?
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Hi,
I use single product page builder.
How can I add a sidebar to a product page built in Page Builder?
I don’t want to add a sidebar directly in the WPBakery editor.
Thanks.
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
In elementor product template I want ot show product details widget like in an accordian tab, is there any shortcode for that.
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Hello, im curious, is it possible to combine features from different templates into one, for example from electronics if im not mistaken, there is estimated delivery with couriers etc and payment methods in the product page?
Hello,
Sure, you can combine different options and elements from different demos on your website.
Kind Regards
Hello dear xtemos team
Hope for your help. I am making multi vendor marketplace with wcfm plugin. Uploaded product images are different size, as vendors are taking photos from different devices. How can I solve this problem to get visually identical images?
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Hello, So I just have a quick question.
Does the header builder only work with Administrator role? If yes, could that be modified to work like the “Theme settings” do? Theme settings do not require Administrator permissions.
Further info: I added a new user and assigned its role: Shop Manager. If I go into the “Header Builder” and try to add a new header I get the following errors in console:
/admin-ajax.php?action=woodmart_load_header&base=ecommerce&security=undefined 403 (Forbidden) ./woodmart/inc/admin/assets/js/builder.js?ver=f4d1b9e2afdcde3e7920f4a6d32c2c6b:11I can enter the default installed header but if I try to save or when I click to add an element another 403 error shows:
/admin-ajax.php?action=woodmart_get_builder_elements&security=undefined 403 (Forbidden)
I also get in same builder.js file: Error: Actions may not have an undefined “type” property. Have you misspelled a constant?
So I added “User Role Manager” and created a new role with every permission checked (to see it work) and it still didn’t work even with a role that has full permissions.
**I tried this on a second site and same thing. Not sure if I’m doing something wrong, or if this is a limitation?
Thank you in advance!
Hello,
Could you please send us your admin access so we can check how it works on your website? Use the contact form on our profile page here https://themeforest.net/user/xtemos
Thank you
Hi, When I activate the catalog mode, I see no change. What could be the reason for this? I also heard that there is an option to hide prices in categories. If this setting exists, where can I access it? website: https://pormas.com.tr/
Hello,
Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme: WoodMart core WooCommerce Elementor/WPBakery page builder Use the contact form on our profile page here https://themeforest.net/user/xtemos
Thank you in advance
Hi, I’ve purchased 4 times your product, for various projects, and I have a problem with one of them. I have imported 2 prebuilt websites, because we changed our style, and now I have problems on both of them. How can I reset everything, to install the theme or prebuilt site from scratch please? Other than that we are so happy, thanks!!
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Many thanks for the quick reply – I will do this right away.
Best regards, Aida
Hello, we are trying to change the field used in the menu to a simple name called menu_title so we just want to change $cat->name to $cat->menu_title
Found the code in wp-content\themes\woodmart\inc\integrations\woocommerce\template-tags.php
if ( ! class_exists( 'WOODMART_WC_Product_Cat_List_Walker' ) && function_exists( 'WC' ) ) :
include_once WC()->plugin_path() . '/includes/walkers/class-product-cat-list-walker.php';
class WOODMART_WC_Product_Cat_List_Walker extends WC_Product_Cat_List_Walker {
/**
* Start the element output.
*
* @see Walker::start_el()
* @since 2.1.0
*
* @param string $output Passed by reference. Used to append additional content.
* @param int $depth Depth of category in reference to parents.
* @param integer $current_object_id
*/
public function start_el( &$output, $cat, $depth = 0, $args = array(), $current_object_id = 0 ) {
$output .= '<li class="cat-item cat-item-' . $cat->term_id;
if ( $args['current_category'] == $cat->term_id ) {
$output .= ' current-cat';
}
if ( $args['has_children'] && $args['hierarchical'] ) {
$output .= ' cat-parent';
}
if ( $args['current_category_ancestors'] && $args['current_category'] && in_array( $cat->term_id, $args['current_category_ancestors'] ) ) {
$output .= ' current-cat-parent';
}
$output .= '"><a href="' . get_term_link( (int) $cat->term_id, $this->tree_type ) . '">' . $cat->name . '</a>';
if ( $args['show_count'] ) {
$output .= ' <span class="count">' . $cat->count . '</span>';
}
}
}
endif;
</li>
When trying this the field showed as being null, yet we have already added the meta field on the product category taxonomy side and it’s working 100%. We now just wan to override the front end display.
Can you please tell us what we are missing the Menu walker in this case?
Thank you and all the best in your day…
Hello,
We don’t have a quick answer for this, unfortunately. This question requires a deeper investigation of the custom code. Sorry, but such additional code customizations are out of our theme support scope.
Kind Regards
It turned out to be surprisingly simple—we merely needed to modify the following:
WOODMART_WC_Product_Cat_List_Walker extends WC_Product_Cat_List_Walker
To utilize the metadata field named: $menu_display = get_term_meta($cat->term_id, 'menu_title', true);
However, one significant drawback of using this theme is the inability to access forums without an active support subscription, which, in practice, hasn’t proven beneficial.
Paying solely for forum access seems outdated; a more equitable approach could involve offering lifetime access or pay-per-incident support. This restriction hampers our ability to contribute and share ideas, hindering the collective improvement of the theme.
This limitation stands out amidst the broader WordPress ecosystem, where community engagement is encouraged. Even plugins with dedicated Facebook groups foster open collaboration.
By imposing such restrictions, the essence of open source collaboration is undermined.
Our forum is not a community place where you can ask questions and seek help from other members. It is just our support channel where we answer all questions and provide necessary assistance in terms of the Envato Support Policy.
Hello! Could you please advise how to check/improve the code which is responsible for showing Sales price in the Frond end? Please see picture: https://postimg.cc/zVwHL6t7. In the back end Sales price is showing correctly, also discount % on a badge is calculating correctly, however Sale Price in the front end is showing the sale price as Regular price. Would appreciate your help.
I have tried to deactivate all plugins and then activate one by one, and just for a little time period Sales prices are showing correctly and then mystically shows Regular Price as the Sales Price.
Hello,
To better assist you, could you kindly test the functionality with default WordPress themes such as TwentyTwenty or WooCommerce Storefront? This will help us determine whether the issue stems from our theme or elsewhere.
Regards
I have been using this theme for the long time. Now i need support for the ACF pro plugin, but woodmart doesn’t support this awesome plugin and now I have to switch the theme because of this. I checked the documentation. Lots of user request this features for a long time. But woodmart didnt add this support. Now i am switching to Impreza for the support. I hope woodmart will add full Support for ACF pro so that i can back to this theme again.
Hello,
Could you please clarify what issues did you face working with this plugin? Actually, our theme should be compatible with it.
Kind Regards
But it is not a problem of the theme. Filters are WooCommerce functionality and no matter which theme you install, WooCommerce filters will not work with custom taxonomies.
understood. I never said there is a problem with Woodmart theme. Woodmart is an awesome theme. What I mean is to add support for the ACF pro plug-in similar to the Impreza theme where I can filter with a custom ACF field.
OK, thank you anyway. We will consider this as a feature request for out future updates.
Kind Regards
Theme installation failed. The package could not be installed. The theme is missing the style.css stylesheet. Please help.
Hello,
It looks like you are trying to upload the wrong file. Check the solution here https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error
Kind Regards
Woodmont template library in wp bakery not loading….or i should say DOWNLOADING
Hello,
Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme: WoodMart core WooCommerce WPBakery page builder
Use the contact form on our profile page here https://themeforest.net/user/xtemos
Thank you in advance
Hi, can you help us why the single product pages(desktop view) on our site is broken? Please check: https://prnt.sc/M3bIMRIF2wKR https://eurekahomeappliances.com/product/edr-k350-double-door-refrigerator/
Hi,
Please, create a topic on our support forum and provide us with all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support has already expired, you must extend it on ThemeForest first.
Regards
1. May I know how the license works between Staging and Live website?
2. Do you’ve backend demo? To try “Force Default Variant” plugin works or not after that other usual plugins.
3. Do you have latest complete guide achieve the demo site optimization? This seems old https://xtemos.com/wordpress-performance-optimization-the-ultimate-guide-in-2021/
4. Is this theme ACF compatible?
5. Possible to custom mobile navigation icons & add new?
6. Will you support on speed optimization and compatible with other required plugin features without losing page speed?
Hello,
Thank you for your questions.
1. You can activate both the staging and live websites without any problems.
2. We don’t have a backend demo for our theme, unfortunately.
3. We are going to update this tutorial soon.
4. Yes, it works well with this plugin.
5. Yes, you can upload your icons to the mobile navigation.
6. If you face any speed issues caused by the theme we will help you asap. But we can’t guarantee that adding extra plugins to your website will not affect the performance.
Kind Regards
The theme is beautiful but unusable for me so far due to issues with the Woodmart core plugin. Support so far has been very underwhelming if not all out dissapointing even though I have provided admin access and even detailed error log entries Im getting very unhelpfull responses and can tell no one has actually even bothered to take a close look. Are you under staffeed or something. This shouldnt be the support experience for a $60 theme
Hello,
Sorry for the inconvenience. Our support team is working on your issue. Please, continue the conversation there. If you are not satisfied with our theme or with the support, you can request a refund.
Kind Regards
Nevermind we got there in the end just a small error. Very quickly sorted as soon as someone actually took a sec to log into my site to assist me. Thanks for the amazing theme
Great, we are happy to hear that. Feel free to create a new topic if you have any questions.
Do you have any plans to expand the functionality of Checkout Fields? It would be great to be able to add custom fields. Can you please share information about the plans?
Hello,
Thank you for your question. Currently, we don’t have plans to extend our checkout field manager functionality. But we will consider this as a feature request.
Kind Regards
Hello. Any ETA for Woodmart version 8?
Hello,
We hope to release this update by the end of this year.
Kind Regards
HI, I cannot redirect to account page,register form & also Reset Password page how we can fix this issue I already check with woocommerce there is everything fine
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Hello, we have purchased and used this theme from you many times, but our site has been infected with a virus and I need your help.
Hello,
Thank you for reaching out to us regarding the issues you’re experiencing with your website.
Upon reviewing your request, it seems that the issue you’re encountering—specifically, viruses affecting your website—is not directly related to the theme you purchased from us. Our support scope primarily covers assistance with theme-related functionalities, configurations, and troubleshooting within the parameters of the theme’s intended use.
However, we value your satisfaction and want to offer guidance in resolving this matter. While we can’t directly address virus-related issues, we recommend reaching out to your hosting provider or a web developer who specializes in security to assist you in cleaning up and securing your website against such threats.
If there are any theme-related concerns or questions you’d like assistance with, please don’t hesitate to let us know. We’re committed to ensuring your experience with our theme is as smooth as possible within our support guidelines.
Thank you for your understanding.
Best regards
