19 comments found.
Do we need to purchase the Advanced Custom Fields PRO plugin separately? I’m unable to update it, as WordPress is asking for a license purchase before proceeding with the update.
Hello Dear Customer, Thank you for contacting us. Please contact our support team to get solution on your issue: https://support.themejunction.net/ Our expert team will check and give solutions to solve your problem. Best Regards, Team Theme Junction
No, my support has expired. I recently updated the latest theme changes, which included a newer version of Advanced Custom Fields PRO, though it is still not the latest release. The older version of Advanced Custom Fields PRO contains serious vulnerabilities, including an Admin+ Remote Code Execution issue. I have personally experienced a website defacement due to this vulnerability. I request you to take this matter seriously while updating the theme, or alternatively, consider using a different solution instead of Advanced Custom Fields PRO.
If you need more details, please let me know. Your theme is awesome but we can’t ignore this serious issue.
Hello Team,
I am facing a serious security issue related to the Advanced Custom Fields PRO (ACF PRO) plugin bundled in the Webency theme.
Timeline:
25 Aug 2025: My website was hacked and completely defaced (Dentoto logo/content). Cause: outdated ACF PRO bundled with the theme.
I restored backup and sanitized my website.
15 Sep 2025: After updating the theme to the latest version and reactivating ACF PRO (from your package), the same hack occurred again within hours. Once I disabled ACF PRO, the hack stopped.
Technical details:
Known critical vulnerabilities exist in outdated ACF PRO versions (e.g., CVE-2023-30777, affecting versions < 6.2.7).
The copy bundled in the theme is not the latest release.
Without a valid license key, customers cannot update ACF PRO directly from the vendor. This creates an unacceptable security gap.
Questions for you:
Can you confirm if the ACF PRO copy bundled in this theme is a legitimately licensed distribution from the official vendor?
If yes, what is your plan to ensure timely updates between your theme releases?
If no, please provide an alternative secure solution or remove ACF PRO from the package.
Please treat this with urgency. My SEO campaign and 60+ blog posts are already at risk due to repeated compromises. I disabled outdated Advanced Custom Fields PRO plugin and that’s why my UI is affected. I am sure other buyers may also be exposed if this issue is not addressed.
Thank you.
Thank you for your patience and for highlighting the security concern with the Advanced Custom Fields PRO plugin.
To resolve the issue, please follow these steps:
1) Download the latest theme package from ThemeForest under your account.
2) Update the Advanced Custom Fields PRO plugin to the latest version.
We truly appreciate your attention to this matter and your continued trust in our theme.
Thank you for your quick response and for providing the updated Advanced Custom Fields PRO plugin. I’ve updated it successfully, and everything is running smoothly again. I also noticed that the plugin shows as licensed and active, which means it should continue to receive updates in the future — that’s very reassuring.
I appreciate your support and timely action on this matter. It gives us more confidence in continuing our work with the Webency theme.
Hello Dear Customer,
Hope we can solve your problem. We would be very happy if you give us a 5 stars rating 
Your review will encourage us to provide more good support to you and bring new products for you.
Thank you.
Loading issues on homepage causes loading to take 20 seconds even after rendering fine. Then after loading finishes all responsive elements reset causing a visual flash.
Hello Dear Customer, Thank you for your comment. Please contact our support team to get solution on your issue: https://support.themejunction.net/ Our expert team will check and give solutions to solve your problem. Thank you. Best Regards, Team Theme Junction
Bonjour, je souhaite savoir si c’est possible d’utiliser woocoomerce?
Hello Dear Customer, Thank you for your comment. Sorry we don’t understand the issue. Can you please write in English? Thank you
I would like to know if it is possible to use WooCommerce?
Hello, I bought two copies of the theme. Is it possible to get a refund or cancel a product?
Hello Dear Customer, Yes please contact with our support. We will arrange it for you. Thank you
Hello, As other customers reporteed I am not able to edit the service page. I tried to edit through elementor >> Element Manager but edit button is disabled. Can someone help me to solve this issue please.
PS: My premium support is expired.
Hello Dear Customer, Frist of all it would be very good for both of us if you renew your support because it will help us to run our business and if we can run our business than we can give your good support. By the way Elementor doesn’t allow to edit archive pages without their premium package. What can you do? Either go with premium version or create a page except the archive slug (ex: our-services) then edit it with Elementor widgets. Hope it will help you. Thank you for being with us. Best regards, Theme Junction
I believe I didn’t explain it clearly earlier. I want to edit the Theme Junction elements that start with “TJ,” such as TJ Services, TJ Contact Info, TJ CTA, etc. Could you please guide me on how to edit them?
Hello Dear Customer, It seems you are talking about the Elementor Widgets. You must edit them with “Edit With Elementor” option. Please open with Elementor and let us know if you face any issue. Thank you
Yes, I am referring to the Elementor widgets that start with “TJ,” which were specifically designed for this theme.
I am trying to edit these widgets using the following steps: Elementor → Elementor Manager → Filtering Theme Junction Core → Edit.
However, the Edit button is disabled. I believe I am following the correct steps, but if not, could you please guide me on the right way to edit these widgets? Additionally, I don’t see an “Edit with Elementor” button here.
Please open the page with “Edit with Elementor” then you can edit the widgets: https://prnt.sc/hqrA--DEl8SW Thank you.
Thanks for your reply. Yes, I can edit widgets starting with “TJ” using Elementor, but the changes I make apply only to that particular page. If I use the same widget on another page, I have to make the changes again.
For example, if I update the address in the TJ Contact Info widget on Page A, the change does not reflect on Page B. I need to manually update the address again in the TJ Contact Info widget on Page B.
Am I doing something wrong, or is there a way to make the changes apply globally?
Yes you are right. Elementor Plugin works this way. Thank you.
I want to change the colour of the contact details (4th column) in the footer to what is under the hover. How do I make this colour permanent instead of under hover?
https://ibb.co/gbB9gsZ7Hello Dear Customer, Thank you for your comment. We have replied to your email, please check: https://prnt.sc/bamNICcP_8ZX Thank you.
Bonjour, J’essaie de modifier les services mais ça ne marche pas. J’ai cliqué sur “modifier”, ensuite, j’ai changé le titre et le texte, puis j’ai enregistré. Mais il n’y a aucun changement
Hello Dear Customer, Thank you for your comment. Sorry we don’t understand. Can you write in English please? Thank you.
Hello, I’m trying to modify the services but it doesn’t work. I clicked on “modify”, then I changed the title and the text, then I saved. But there is no change. Service pages are not editable… every time I edit, it doesn’t make the new changes I make on these pages. it only displays the old one that came with the template.
Hello, I am still waiting for your answer. You asked me to translate my question into English, yet you could have done it simply with Google Translate. I translated, but you are not answering anymore…
Hello Dear Customer, Actually translating a different language could be wrong meaning for us which could lead to damage for you clients. Our support team response to your email, please check. They will fix all your issues. Thank you.
I need help, Team, Service, Portfolio Pages are not editable.. any time I edit, it doesn’t bring the new changes I do on these pages. it only show the same old one that came with the template.
I have written a support email also, looking forward for faster resolution.
Hello Dear Customer, Thank you for the comment. We have reply to your support request. Please check. Our support team will fix the issues. Thank you.
Hi, I have replied to your email and requested to fix the issue at earliest. My project is getting delayed due to this issue with the theme.
Secondly , as there is Wordpress 6.7.x Version is out there and the theme should be updated to be compatible with the latest version of Wordpress to keep the website running without any issue.
Hello Dear Customer, We got your response that you have fixed the issue: https://prnt.sc/fZMbAF5U_9JH Please feel free to contact us if you will need any furfure assistance. Thank you
Yes
Okay Thank you Dear Customer.
Does your theme support multilingual? Are there any options for customer login?
Hello Dear Customer, Our the is not checked with RTL support. Also there is not custom login option, but you can do it by yourself. Thank you
Can you please check it once. Actually, I am planning to buy. So, I need clarification about it.
Hello Dear, Our theme is not RTL supported and no custom login. Thank you.
I am waiting for customer support to help me with optimization. I have tried a several different Premium cashing plugins but I cannot get the performance score more than 28 on mobile devices and 52 on Desktop devices. Theme is super slow
Hello Dear Customer, We already replied your email yesterday: https://prnt.sc/FtbzNvQHGzOC
Also our theme has been using 100+ website without any speed issue. 97 score at Desktop: https://prnt.sc/i5ifmHyEDbTV 91 score at Mobile: https://prnt.sc/PhHHtjzwxnt3
Actually, speed optimization is a big part. After buying themes, you may need to ensure good servers, cache, CDN, image optimization and can use other premium optimization plugins to speed up the site.
Thank you.
Team, service details, portfolio pages require elementor editor. This update should be done.
Hello Dear Customer, Thank you for your comment. Our support team can solve this issue. To get premium support please send a message via themeforest support message option so our support team will check and give you a solution as soon as possible. Thank you
Please i need help, the Team, Service, Portfolio Pages is not editable.. any time i edit, it doesn’t bring the new changes i add. it only show the same old one that came with the template.
Hello Dear Customer, Thank you for the comment. There is option in Elementor setting to enable this. If you need more help please contact our support team, they will check and give you a solution as soon as possible. Thank you
Got it thanks
You are most welcome Sir
Please there’s another issue I’m facing. On the team style, I’m unable to edit the sub-title. I mean on the Meet out team section. When you move mouse on a team member it shows the name and the position and the socials icon. I’m unable to edit the position but I have edited it on the team member profile page using Elementor.
Please contact support. Support team will help to solve the issue. Thank you.
Demo data will not import and all PHP settings recomended are added. I have sent a support email. Please advise
Hello Dear Customer, We received your email and sent reply. Please check. Thank you.
I replied a few hours ago, I’m still waiting for the import.
Hello Dear Customer, We received your email and sent reply. Please check. Thank you.
Demo 3 has not been imported as I requested. I’d also like to know why it wouldn’t import as I’d also like to be able to experiment with the demos to see what I like but now cant as I don’t have the ability to successfully import myself! Can you explain why I can’t do what the theme offers in regards to the demo setups, otherwise I’d like my money back.
ALSO – just tried to log into my own site and you have removed my admin account leaving only your own that i set up temporarily! Well done! Ive just had to add this again via MySQL PHP!!!
I’ve resolved the too many requests issue with my host. Now that I am able to access the site after being locked out due to my username not existing resulting in too many request block, I am in the admin and see that there are all the demo pages. Not been a great experivence with this theme so far. Hopeful it will get better!
Hello Dear Customer, Sorry to know the issue. We just login with the user/pass sent us. And We told you that we will use the “WP Reset” plugin to make the site fresh new WP. And you gave us that permission: https://prnt.sc/Zi9sxJoRCZ43 After that may be your user account is removed. But we have been resetting sites this method for years and there is not such issue. So please check again and let us know if you need future help. Thank you.
I unfortunately cannot edit the Services page, neither in Elementor nor in the Customizer. For me, it only shows ‘Edit Item’ and when I click on it, I still can’t change anything; the content remains the same even though I have deleted everything. Is this due to the ‘Advanced Custom Fields PRO’ plugin? I don’t want to use the plugin because it costs money, and I don’t understand why I would need it now if I only want to show and describe what my service is.
Hello Dear Customer, We are very sorry to hear that you are facing trouble with editing the Services page. Please send this message via themeforest support message option so our support team will check and give you a solution as soon as possible.. Thank you. Best regards, Theme Junction
We imported the demo but all the pages(except home) are showing 404 error when we are using “post name” permalink setting, and the pages are working fine when the permalink setting is “plain”.
Hello Dear Customer, Please contact our support via themeforest support message option so our support team will check and give you solution as soon as possible. Thank you
Very Bad experience with this theme while implementing same. We followed every instructions as provided in the documentation but it still throwing same error like – “[ERROR] Failed to import ‘scrolldown’ (Media)”, while trying to import any of the demo template. This template is really not working as expected. Please fix it as soon as possible.
Hello Dear Customer, Thank you for your comment. Please email us your issue with site URL at support@themejunction.net Our support team will check and give you solution asap. Best regards, Team Theme Junction
Great Work,Congratulations GLWS
Thank you Sir
N I C E
Thank you Sir
Great Work, Congratulations GLWS
Thank you Sir
Congratulation GLWS
Thank you Sir
