54 comments found.
I recently built a website using your theme — https://kaorimorita.com — but it has suddenly broken. The layout is no longer displaying correctly, and I’m also unable to edit the pages using Elementor.
Could you please take a look and let me know what might have caused this issue? I’d appreciate your support in resolving it as soon as possible.
Is there a specific reason why search can be done only on the desktop version?
Hello there,
We have updated our theme. Please update it to the latest version and check searchbar for mobile. Then let us know the result.
Best Regards
Hello sir,
Did you update the theme and checked the search in mobile menu?
Thanks
Hello sir,
I sent you message. Please check your inbox.
Best Regards
Hi, where to get the latest version of this theme? I’m concerned that the lack of updates is causing compatibility issues with other plugins on my site.
Hello
Thanks for reaching out! The latest version of the theme is now available. Please update to ensure full compatibility with your plugins.
Best Regards
i think we need an update to be able to work correctly with the last Elementor 3.26 +
Hello,
Kindly remove the Tokyo Core plugin from your plugins page. Then, install and activate the updated required core plugin.
Best regards.
Thank you, fixed !
Happy to assist you.
Hi, mobile version not works. this is amazing
Hello,
Send the URL of your website where this issue occurs.
Best Regards,
Marketify Team
Fixed
HI, can I change dark mode background colors? how do you do this?
Thanks
Hello
Add the following code to the Custom CSS section in Theme Options:
.fn__dark_mode .tokyo_fn_content{background-color: #444;}
You can replace #444 with your preferred color code.
Best Regards,
Marketify Team
I already found the solution, I don’t understand why if I change that property from the theme editor, it doesn’t work. I’m using a child theme
Responded via email
I ve found it 
That’s great! Thanks for letting us know
Hi. how can i change the backgroud of the pop up?
wp-content/plugins/tokyo-core/shortcode/assets/js/swiper.min.js.map
404 ERROR
Is there a way to edit the “Tokyo” logo in the top left corner? It is confusing as my website has nothing to do with Tokyo
Hi there,
Thanks for using/interesting our theme.
Yes it is possible to change the logo to yours.
You can go to the Tokyo > Theme Options > Logo and upload there your logo for any devices.
Best regards
I don’t see any of those menus in the dashboard. Is this under the “Elementor” section or another menu in the dashboard?
It is in Wordpress dashboard. You can check the latest sections. There you’ll see Tokyo > Theme Options.
I’m on mobile now. That’s why I can’t sending WP dashboard screenshot.
Please try to find “Tokyo” from left wordpress admin panel.
Best regards
If you can’t find morning I’ll go to the office and send you screenshot.
Thanks
Please check here https://ibb.co/1snswPz
I don’t have the Tokyo menu on my dashboard. Any idea why that would be?
Hi,
To customize your WordPress theme, you’ll need to access your admin dashboard. Here’s how:
1) Login: Visit your WordPress site and add ”/wp-admin” to the end of the URL (e.g., yoursite.com/wp-admin).
2)Username and Password: Enter your username and password that you set up during WordPress installation.
Dashboard: Once logged in, you’ll be directed to your admin dashboard. Here, you can customize your theme.
Best Regards
I am familiar with logging into the dashboard. I just don’t see the Tokyo menu in the left column like you have shared in your screenshot. I did have an issue installing one of the plugins during installation, perhaps this is related?
Hi there,
Please send us your dashboard credentialt. We’ll check it out. Send to this mail: marketifyteam@gmail.com
Thanks
I just sent the login credentials
Thanks
One other thing to note is every few days in the dashboard it asks me to install the Tokyo Core plugin. When I try to install I get this error:
Installing Plugin: Tokyo Core Downloading installation package from https://marketifythemes.net/wp/tokyo/files/tokyo-core.zip…
Download failed. Forbidden
Hi there,
Thanks for your patience.
We have installed it. Please check it and let us know the result.
Best Regards
Hi, I’m using the Tokyo Wordpress theme. On the desktop version the menu links don’t work and I have seen one more comment here complaining about the same. Is there a solution to that problem? My url is https://kapakos.com
Hi there,
Thanks for using our theme.
That issue has been already fixed.
Please update your theme to the latest version and check it. Don’‘t forget update the tokyo-core also.
Best regards
Hi, I am stuck with getting my website running properly with the Tokyo theme. The search and menu links don’t work in the desktop version. I have emailed you (as Sahana Jain) already with my credentials and the description of the problem. Haven’t received any resolution. I really need to get this website ready ASAP.
Hi there,
Replied via mail. Please check your inbox.
Best Regards
Hi, I’ve just purchased Tokyo theme for wordpress through themeforest website. I got an error trying to install the core:
Downloading installation package from https://marketifythemes.net/wp/tokyo/files/tokyo-core.zip…
Download failed. Forbidden
I’ve just sent an email to marketifyteam@gmail.com
Thank you, Emeloga
Hi there,
Thanks for using our theme.
Please send us your wordpress admin dashboard credentials. And we’ll check it out in the morning.
You can send it to our mail marketifyteam@gmail.com
Best Regards
Hi, I’ve just sent an email with the credentials. Thank you.
Hi, I would appreciate if you can solve this issue asap, I can’t move forward without the core installed and this website is for a client. Thank you.
Hi. I must to move forward on my client’s website. After these days waiting for support and not receiving help with the core of this theme I’ve asked for a refund. I’m gonna delete the dashboard credentials I’ve created for you and I sent to your email days ago. I’m sorry but I’m truly disappointed.
Hello srtam,
Replied via mail.
Please check your mail.
Thanks
Hey, it works without Elementor?
Hi there,
Thanks for your interest.
We have used FREE version of Elementor to build our theme. You don’t need to purchase PRO version of Elementor.
Best Regards
Hi, I’m encountering an error while attempting to install the Tokyo Core plugin. The error message I receive is as follows:
Downloading the installation package from https://marketifythemes.net/wp/tokyo/files/tokyo-core.zip…
Download failed. Forbidden.
Do you have any advice? Thanks.
Hi there,
Thanks for using our theme.
Please send us your dashboard credentials. We’ll try to check.
Please send to this mail: marketifyteam@gmail.com
Thanks
Thanks. Just sent an email!
Welcome! Replied via mail. Please send your website url aslo.
Hi, after last update im getting “404” on https://y.com/body i dont understand what the /body do ?
Hi.
Please go to Dashboard -> Settings -> Permalinks, select post name and click save changes. (If already selected post name, just click on save changes)
Best regards
Thanks for you quick reply, i did but the website is working well, just there is a hidden request to /body - https://example.com/body that is giving 404. weird
We will check this issue and get back to you as soon as possible
Thank you
Hi visix16,
404 body issue has been fixed now. Please update your theme to the latest 3.4 version and check that.
Thanks
Perfect ! Thank you so much
Most welcome!
brother there is another point, if you want of course, im using custom fonts with the plugin “Custom Fonts – Host Your Fonts Locally” for speed and for customisation too as fetching google fonts take some .ms” with Elementor there is no problem as is reading the custom fonts but your theme NO see screenshot
https://prnt.sc/2sjOmW8vSI7vHi there! I have updated to the latest version. The portfolio overview items are not linked to the related portfolio posts. The images show, but the that contains the link is missing completely. How can I solve this? Thanks a lot!
Any URL to your website?
You can use this link to share your website URL: https://themeforest.net/item/tokyo-personal-portfolio-wordpress-theme/37377287/support/contact
Best Regards
My Elementor for edit not load 
on about page…i sent credentials of my site to your e-mail
tnx
roberto
Hi there,
Replied via mail.
Thanks
Is it possilble to disable logo in retina and mobile view, but keep it in desktop?
Hi there,
Thanks for purchasing our theme.
Yes, it is possible.
Please go to the Tokyo > Theme Options > Custom CSS and codes below:
@media (-webkit-min-device-pixel-ratio: 1.1),(min-device-pixel-ratio: 1.1),(min-resolution: 120dpi){ .retina_logo{display: none;} } .mobile_retina_logo{display:none!important;} .mobile_logo{display:none!important;}
Thanks
Hi, pre-purchase questons. Can I use a child theme plugin with this theme? How to make it “EU ready”? (cookies and privacy policy, consent for data management in forms etc.?) Can i translate all elements to my language? (dates, menus, etc?) Can I change the big caption “TOKYO” over the menu to my own text?
Hi.
Thank you for your interest.
Sure, the theme includes a child theme and you can use it. Sure, you can translate the theme using loco-translate or other translating plugins (free). Yes, you can upload your own logo in Dashboard -> Tokyo -> Theme Options -> Logo
Best Regards
Thanks for your answer. One morequestion, is it possible to make two portfolio pages? I need one with images and one with ‘content’ and i want it to be separate pages
You can create two portfolio pages, but there is no option to filter portfolio page.
