38 comments found.
Hi, where can i find the documentation on how to update this theme? Do I need to disable all plugins first or just manually upload the latest theme files and override the existing template files via ftp? My theme does not seem to have any auto-update feature, looks like I have to do it manually. Please advice. Thanks.
Hello,
To update the theme, you can follow the instructions from this article.
Support
Edge Portfolio part of
Qode Interactive
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I have been trying to register this theme for the past 2 hours. It just just stuck on “please wait”. I followed all the instruction on this page and NOTHING helps. I can’t even login to You guy’s support thing- it’s giving me a timeout error https://helpcenter.qodeinteractive.com/hc/en-us/articles/360008419897-How-To-Fix-The-Please-Wait-Error-During-Registration-Process
Hello,
There were some temporary server-related issues that have been resolved now. Please try to register your theme again.
In case you need further assistance please submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you.
Support
Edge Portfolio part of
Qode Interactive
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Hello, i purchased this theme, and for some reason the slider feature does not work. I went to the slider area, and its asking or a key. Does your product need a key for the default slider to work?
Hello,
Thank you for choosing our theme.
The plugins that you got after the purchase (like Slider Revolution) are called bundled and we, as theme authors, have purchased an extended license for them. That means you don’t have to activate them and they’ll work for you regardless of that.
Bundled plugins offer the same core features and functionality as the standalone version of the item on CodeCanyon. Some plugins may ask for a purchase code for registration/activation once installed, however, you can simply ignore these messages as bundled plugins do not require activation or registration. The plugin will still work as intended with the theme once the theme has been activated/registered.
If you imported demo content and the sliders are missing, please note that they can be imported separately. See one-click import → Bonus tips.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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Hi again Support just checking if I can upgrade WP to 6.7 yet? Is the theme compatible 
Hello,
You can use the theme with the latest version of WordPress
Support
Edge Portfolio part of
Qode Interactive
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Hi Support is there any update for WP 6.6 yet or due?
Hello,
The theme is supported and will continue to be updated. At the moment, we don’t have an ETA for the update’s release.
The current version of the theme is compatible with the latest version of WordPress and PHP 8.0.
In case you need an immediate update of any bundled plugin you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with the latest version.
Support
Edge Portfolio part of
Qode Interactive
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Why do you disable the spinning loading while sending a message by contact form ? how can we disable the fact that you disable the spinning loading ?
Hello,
We are not sure what exactly are you referring to. The contact forms in the demo are created using Contact Form 7 plugin and you can find this plugin documentation in this link.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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Thank you for your quick answer.
Let me explain better : On your demo contact page : https://thorsten.qodeinteractive.com/contact-us/ when pressing the send button with contact form 7, there should be a spinner that should appear. However, it seems that you have delete this parameter on the template (because when i activate an other template, it works on my website). Why did you delete this spinner and how to enable it again ? this is the spinner that should appear : https://pasteboard.co/cYTDmsSIp8Bi.png but if you try on your contact form here https://thorsten.qodeinteractive.com/contact-us/ it doesn’t work.
Thanks in advance for your help.
Hi,
Thank you for clarifying.
The theme has a special HTML and stylization for contact form submit button and due to this the spinner is not included. Altering this would require additional customization, but this falls out of our support scope unfortunately.
Support
Edge Portfolio part of
Qode Interactive
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Ok thank you for letting me know. I understand but i have to say that i think this is a shame that the stylization delete the spinner because most of the user they click many time on the send button. I hope this can be change in the future in a new update release (finger crossed). Anyway have a good one.
Support
Edge Portfolio part of
Qode Interactive
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Hello,
Is there a solution for the video on the home page to play right away. This use to be the case for my website and your demo, but now it has a black screen, and it says you have to sign in to Vimeo to watch the video.
Thank You
Hello,
This seems to be related to Vimeo platform itself. You can try adding a video from some other source.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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Hi, my sticky header won’t center-align, whatever css-code I search or place. I tried to submit a ticket, but I cannot select the Thorsten theme in the Qode Interactive helpdesk area while I have an active license. Also, the search icon isn’t displayed in the header. Can you please help out, Thank you, Janneke
Hello,
It could be that different header options are set on the page. Local page options will override global theme options and you can find more in this article – The Global And Local Settings Info And Troubleshooting
Please understand that this comment section is meant for general inquiries and pre-sale questions. Support requests are handled at our Help Center so we would appreciate if you could submit a ticket and our support agents will assist you.
The theme will be listed in the “Supported Items” dropdown once you submit a ticket for it. When you log in at our Help Center, please make sure to fill in the form as shown in screenshot. First enter your purchase code, then select the profile (in this case Edge) and then theme.
You can also contact our support through this email, just include your purchase code in the mail, and our support agents will gladly help you.
Support
Edge Portfolio part of
Qode Interactive
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Thanks for the quick reply!
Support
Edge Portfolio part of
Qode Interactive
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Hello.. Do you still provide updates and support?.. We have 3 interested customers.. Do you have the demos to install? .. Thank you.
Hello,
Thank you for reaching us!
The theme is supported and it will be continued to be updated in the future. Current version of the theme should work correctly with the latest version of WordPress.
Once you install the theme and import our demo content you will get all the pages and settings which you can adjust to your needs. For a more detailed overview of theme’s options please check the documentation in this link and feel free to reach us if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Hi,
Sent a ticket, please respond. Thank you
Hello,
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Please check again, it did not fix it. Thank you
Hi,
Your ticket should be updated with response now.
Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe. Also, please note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
Support
Edge Portfolio part of
Qode Interactive
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This theme looks great!
I sent a support ticket, please kindly have a look at it.
Thank you
Hello,
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Sent another 2 tickets. Please have a look. Thank you
Hi,
Your tickets should be updated with responses now. Please continue the conversation with our support team at the Help Center and they will gladly help you.
Support
Edge Portfolio part of
Qode Interactive
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Hi there, thank you for creating such an intriguing theme. Unfortunately I cant change the default font, whether set in the Theme settings or in Elementor – the change doesnt become visible on the actual page. I also noticed that the highlight color of the text doesnt change to the value set in the Theme settings.
Thank you very much in advance!
Kind regards Marvin
Hello,
Please navigate to Elementor > Settings and check the options shown in screenshot.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Edge Portfolio part of
Qode Interactive
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Hi, is it compatible with the latest Wordpress version (6.0)? Thanks!
Hello,
Thank you for reaching us!
The compatibility with block-based widgets (added in WordPress 5.8) is included with the theme so you can use it on the latest version of WordPress.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Hello,
I can’t seem to import the demo. My php values are as recommended. What could be the problem?
What happens after clicking import, the loading bar does not go up at all. It stays stuck at 0%.
How can I solve this?
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Edge Portfolio part of
Qode Interactive
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Hello,
Do we have to buy the plugins (Elementor and WooCommerce) separately or are include with the theme?
Thanks Xavi
Hi there,
Thanks for taking an interest! Both WooCommerce and Elementor regular version are free and can be used within our theme. You do not need to purchase those plugins as they are free of charge.
Thorsten is built with the regular version of Elementor and not Elementor Pro. We hope this helped and let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Hi Support after looking through the comments I’ve noticed a number of requests for updates to the theme for WP5.9 and 6.0 with no updates. I recently purchased this theme thinking that the updates were going to happen. I need to move to PHP 8.1 and I can’t using WP 5.8 and PHP support will cease for PHP 7.4 in November. Can you tell me without saying that our developers are hard at work and will post the update in the future because I’m not sure I believe that anymore? When will support be available for WP 6.0? Oct Nov I’m hoping because we will start to get notification about PHP 7.4 needing to be upgraded around that time?
Hi there,
Thanks for writing in!
We have tested the theme with WP 6.0 and if you encounter issues with the widgets, as the new block base widgets do require a bit more higher resources you can always use the following plugin until we release a new theme update: https://wordpress.org/plugins/classic-widgets/
The theme will also work with the PHP 8, and at the moment we have not added PHP 8.1 compatibility, bit it will for sure be added in one of the future updates.
If you need any assistance with the theme feel free to turn to our support team and submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hello Is the top-left corner the only place for the logo in this theme? Could be the logo wider? Thank you very much
Hello,
Thank you for reaching us!
Header layouts available with the theme can have logo only in the top-left corner (please see screenshot).
With grid lines in the background it is recommended to use smaller logo.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Last update september 2021 and wordpress version up to 5.8.x… are you working on another update? The theme is very interesting but I cannot buy it now. Thank you
Hello,
Thank you for taking interest in our theme!
Our dev team is working hard at the moment on updating all our themes. We don’t have any ETA when this update will come out, however, it will be listed in the change log.
We’ve included compatibility with block-based widgets (added in WordPress 5.8) in latest theme update so theme should work correctly on latest version of WordPress.
Feel free to reach us if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Hi, I’d like to buy this theme but I see that it’s not updated since long time. Can you please confirm you are going to keep this theme alive in the next few years or are you going to dismiss it soon? Thank you very much!
Hello,
Thank you for taking interest in our theme!
We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out, however it will be listed in the change log.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Hi, I am interested in buying this theme but I see the theme hasn’t been update since last summer. Are you gonna keep update the theme with the following wordpress version, plugin version, etc ? Thanks in advance for your answer. Regards
Hello,
Thank you for taking interest in our theme!
We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out, however it will be listed in change log.
By purchasing the Regular License you will be able to use our theme for an unlimited period of time, you’ll be able to update your theme every time we release a new theme version, and you’ll also have the option to get all the latest versions of the plugins that come bundled with our theme.
Do let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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