Hi there,

Please contact our support team via your FoxKit’s in-app live chat. We will assist you

All the best.

Hi friend,

Our sale campaign ended yesterday. We appreciate your understanding.

We see you have purchased on theme. Thanks a lot! If you need our assistance with the theme, please don’t hesitate to drop us a message via our live chat or email happytohelp@foxecom.com. We are more than happy to help you!

Wish you every success!

The theme is very successful. But it would be better if the description area of the collection page was at the bottom. I sent an e-mail to the area you mentioned above about this issue. I hope you will provide a return. Thank you in advance.

Hi there,

To make sure we have your idea right, do you mean a Chinese version for the theme settings or the language shown on your store front? Please let us know more about your idea by dropping us a message at email happytohelp@foxecom.com or https://help.foxecom.com.

With best regards.

theme settings

Hi friend,

Trust you are doing great.

Due to Shopify mechanism, all images in the demos will be replaced by placeholder images. Please kindly upload your products and pictures to your Shopify admin to finish the store’s look and feel.

If you have any further questions or need our assistance, do not hesitate to contact us via email happytohelp@foxecom.com or our FoxKit’s in-app live chat.

With best regards.

Hi there,

Thank you for your interest in Minimog!

By default, we support basic fields on our structured data: https://monosnap.com/file/25jH67ScQRj4ayeSFsO73M4V6nUdbJ. If you want to add more custom fields, you would need to customize the code to your reference.

We welcome all pre-sales questions, please don’t hesitate to contact our support team via happytohelp@foxecom.com. We are more than happy to assist you.

Wish you every success.

Hi there,

Thank you for your interest in Minimog!

Both Shopify’s paid themes and ThemeForest’s paid themes offer high-quality options for your Shopify store. The choice ultimately depends on your specific needs and preferences.

We strongly believe that more than 10k sales have already proven the credibility of our Minimog theme and also the item support we provide.

Unlimited theme trial lets you try our theme for free to test its features and sections in full. Therefore, you can make sure the item is right for your business before making any purchase. Please refer to our article here if you want to install Minimog as a trial theme: https://docs.foxecom.com/foxhome/theme-manager/install-demo

We welcome all presale queries. If you have any further questions, you can contact our Support team at happytohelp@foxecom.com.

All the best.

Thank you very much for your reply. May I know the reason why your theme is unable to be listed in the Shopify theme store?

Hi there,

We aimed to sell our Minimog theme here from the very first.

If you want to use a theme from Shopify Theme Store, our team do have one – it’s our Zest theme: https://themes.shopify.com/themes/zest

You can find more of our team’s products here in our main site: https://foxecom.com/

Thank you.

Thanks for your reply. Can you setup our store ?

I need below features: Please suggest which plugin I have to purchase for this features?

1. Customer can Cancel, Exchange and Refund 2. PDF invoice

Hi there,

Thanks for asking, however, we are sorry that we don’t offer store setup services. You can refer to our Support policy here to see our support scope for the theme: https://foxecom.com/pages/support-policy

Regarding third-party apps, I suggest you consult the app providers if they provide the features/functions that you need for your store. Each app has its own requirements and code. As such, the app’s developers are best equipped to answer your questions.

Best regards.

Hi there,

Please contact our support team via our live chat or email happytohelp@foxecom.com.

We will help you with this

All the best.

Hi there,

Please contact us via FoxKit’s In-app live chat or email happytohelp@foxecom.com.

We will check and assist you!

Thank you!

Hi there,

Nice question. You can enable multiple languages from your Shopify admin to create separate URLs for your translated content. When customers land on a translated URL, your store automatically shows the translated version if translations exist.

Then you need The Shopify Translate & Adapt app, or a compatible third-party translation app to translate your page into other languages.

You can learn more about this here: https://help.shopify.com/en/manual/markets/languages

Best regards.

Hi there,

Nice idea. However, I am sorry to say we don’t have such a feature built-in with the theme yet. You may need a third-party app or custom code to make changes as you like.

Best regards.

Hi there,

Do you mean the gift wrap option? If that’s the case, we do have: https://docs.foxecom.com/minimog-theme/faqs/add-a-gift-wrap-option-to-my-cart

If you wanna ask for something else, please let us know more about your idea so we can assist you further.

Thank you!

Hi there,

You can show one product option in your product card: https://docs.foxecom.com/minimog-theme/theme-settings/product-card#variant-options.

You can find our main demo as an example: https://demo.minimog.co/

Hope this helps

Please feel free to let us know if you have any further questions.

All the best.

Hi, Please uncheck the option “Show add to wishlist” in the section Product information, see my screenshot: https://take.ms/8nwqM

Thank you

Hi zy1981712,

Please get in touch with our support team via live chat at https://help.foxecom.com/ so we can check the issue and assist you.

Thank you!

But it has been many days since I wrote you emails before and no one has replied to me. Thank you

Hi, sorry for reply you late because we are during the Lunar new year holiday. Regarding your question about Pair with it function, the products show there are complementary products in the Search & Discovery app, you can learn more here: https://help.shopify.com/en/manual/online-store/themes/customizing-themes/add-complementary-products

Thank you

Hi.

Unfortunately, this cannot be done.

Best wishes.

Hi friend,

One license can be used on one store domain only.

If you want to use Minimog theme on multiple Shopify stores, kindly purchase more licenses

Best wishes.

Ok thanks for your feedback

Hi there dear,

Could you tell us more details on your question so we can assist you better?

Feel free to reach out to our support team via email happytohelp@foxecom.com, we welcome all pre-sales questions ^^

All the best.

Hi friend,

Thank you for sharing with us your thoughts on this.

I want to clarify that there is NO MONTHLY EXTRA FEE REQUIRED for Minimog users.

FoxKit app works with any theme, not just Minimog. As such, FoxKit offers both a Free plan, paid plans, and a PRIVATE PLAN FOR MINIMOG USERS.

Once you have activated your Minimog license, you will be automatically assigned to FoxKit’s Minimog plan. Details are mentioned in our help article here: https://docs.foxecom.com/foxkit-app/account-and-billing/foxkit-pricing-plans#minimog-plan

We also support extending the plan limits if you request completely free of charge (except for new features like Back-in-stock email sending, and advanced Analytics).

Just let us know if you have any further questions or need our assistance via our in-app live chat, Drayim. We are more than happy to help you

Best wishes.

Thank you for your prompt response and for clarifying the situation regarding the monthly fees and the FoxKit app’s integration with Minimog. I appreciate the effort to explain the specifics of the Minimog plan and the options available for users like us.

As customers, we meticulously review demos, features, and wait for promotional campaigns before making purchases. When considering the costs involved with running a Shopify store, which amounts to €28 monthly, the prospect of incurring additional expenses for extending product limits beyond the initial 20 provided under the Minimog plan raises concerns.

For instance, upon adding five products using the “Frequently Bought Together” feature, I was prompted to choose a plan, which felt limiting given the initial expectations set by the theme’s capabilities. The tiered pricing for larger product quantities, especially at a recurring monthly rate, is a point of contention, considering the market’s availability of themes that offer similar features without ongoing costs.

The essence of choosing Minimog—or any theme, for that matter—is to make a one-time investment that includes access to a comprehensive set of features. The introduction of FoxKit’s monthly plans, even if optional for certain advanced functionalities, seems to deviate from this expectation.

While I understand the need for sustainable business models and the value provided by features like back-in-stock emails and advanced analytics, the communication and presentation of these additional costs could be clearer to avoid perceptions of a “trap”.

Given these considerations, I am at a crossroads about fully transitioning to Minimog for my projects and those of my clients. The decision to invest in a theme is significant, not only in terms of cost but also the time and effort dedicated to customizing and integrating it into our workflows.

I hope my feedback will be taken as constructive, aiming for a clearer understanding and better alignment of expectations between your offerings and the needs of your users.

Thank you for your attention to this matter, and I look forward to any further clarifications or support you can provide.

Best regards,

Hi Drayim,

Thank you very much for the feedback. We appreciate your time and suggestion. And we will also try our best to deliver clearer information to our users and the best service as possible.

It’s worth noting that we are more than happy to extend the feature usages to support you and your business, please just ping us via our live chat, Drayim

We wish you every success.

Hi,

Please contact my support team at https://thememove.ticksy.com and provide your site’s admin credentials, my team will check it for you.

Regards