9 comments found.
it doesn’t work, please make a refund
Hi mate,
Can you send to us some images and note clearly about your problem?
Kind regards!
Dear Support Team, we’re using 7 Band theme for our Shopify store. We want to add a video to our home page. Do your theme have the video section template? Please suggest the solution. Thanks
Hi mate,
Please send your support request via: engotheme@gmail.com
We will check it for you!
Kind regards!
Dear Support,
We’re editing the header logo, but we can’t find the place to set the logo for the mobile version. Please let us know where to set the logo for the mobile version design.
Thanks, Shilong
Hi mate,
You can edit it in Customize > Theme settings > HEADER MOBILE
Kind regards!
Hi, we have 2 questions as below, thanks. 1. Does this theme work for the latest Shopify store as we saw the last update was 2 years ago? 2. Can we install this theme for a Shopify development store?
Hi mate,
Thank you for your interested in our theme.
1) No problem! It is compatible with the latest Shopify platform. You can see Customize has changed and it works fine!
2) Of course. You can install it on the development store
7Band really is a very wonderful theme. Hope you will buy 7Band theme and become a our dear client.
We believe you will be satisfied!
Kind regards!
Hello there I receive error message when i upload it to my store (zip does not contain a valid theme: missing template “layout/theme.liquid”)
please help
Hi mate,
Thanks for using our theme.
This file which you used are wrong. In this package include: guides, licensing, samples data and source. You need choose one of all options which you want in SOURCE folder and set up for your website!
Kind regards!
thanks for your response Now i am facing new issue, the theme dos not support product videos, and it is very important to my products!!! please advice how to display it as it looks on the demo Thanks in advance for your support
Hi mate,
Product video: you can see it: https://i.imgur.com/253ubwJ.png - Guides online: http://landing.engotheme.com/shopify/7band/documentation/index.htmlKind regards!
Hi Engo Team, firstly thanks for your response, and please apologize me for keep asking question. I do like your theme, and i wish it will boost my store with your support for sure. There is something missing when I customize the pages and product, the dynamic function is not working, also, I can not change the internal templates as I can see it on the documentation. which means when I customize the product layout I can not switch the product details template. Also I am facing a problem to display my Metadata value on product page.
Thanks in advance for your great useful support. Kind Regards
Hi mate,
You are sending too many requests for us.
We can not control all of your requests.
Please reapply all your requests and send us a single mail.
Please send your support request with some images + URL for that page via: engotheme@gmail.com
So we will support you better!
Kind regards!
Congratulation, best of luck with sales 
Thank so much
