71 comments found.
Hmm when i try to upload the zip file it says: zip does not contain a valid theme: missing template “layout/theme.liquid” whats going on?
Hi
Theme zip is within the main zip. You need to unzip the main folder first. Kindly check the documentation guides from the details given in theme zip.
Hi there,
I recently purchased one of your website themes for Shopify (Facon theme). I’ve unzipped & uploaded necessary files and license files, but I’m getting a “License Invalid” message. Consequently, I’m not able to edit content. Any insight on a resolve would be greatly appreciated.
Thank you, Thomas
how do i edit the banners on the collection pages?
Hello,
Could you kindly provide a screenshot to help explain your issue more clearly?
Thank you!
Hey, I have just purchased this theme and it’s just to overwhelming for me, it does not have any sections in shopify that I can edit so I would require experience in coding in order to edit them which is to hard for me. I thought I could edit everything I want directly in shopify without coding which I cannot. Is it possible to receive a refund, please?
Hi
Kindly share your store link on support@masstechnologist.com to check it further.
Thank you, I have done it.
Hello,
Is there an update on this theme? I can’t access the documentation area. Also, how can I add section? Is this already fixed based on the template?
Hello,
Regrettably, the theme hasn’t been updated in a while, which explains the absence of features for adding sections. This limitation is evident in the theme preview page.
Can you pls somehow share the documentation page? I can’t access it on the local file. Can you pls upload and share with me the link pls?
Hello
The theme comes with documentation included. If you’re having trouble opening it, please try using a different browser. Also, could you please outline the specific issues you’re facing during the theme setup?
Hello @masstechnologist, can I get a refund atleast for this? I did went to another theme and I did not use this falcon. Please let me know. Thanks
Hi
Unfortunately your case does not qualify for a refund under ThemeForest’s policy. According to the policy (https://themeforest.net/page/author_refund_policy#not-refundable), there are certain situations that are not eligible for a refund. You can review the policy to see if your specific case is listed as not refundable. If you have any further questions or concerns, you may want to reach out to ThemeForest directly for assistance.
Hello,
1) https://www.awesomescreenshot.com/video/24451845?key=ff398554c261e1e69f925c3e2168515a As you can see in the above screen recording even after adding the product to the cart, no product is being shown in the cart even when you are mentioning ajax cart in the theme description, you are just fooling the customers and not providing or resolving the errors in the website as this issue was also mentioned before still it has not been resolved
2) https://www.awesomescreenshot.com/video/24450655?key=57bd39635a8cc1adee375e39fd5380b0
There is no wishlist page on the website or placing the item in the wishlist it redirects to a 404 error, this is the second issue that I am facing The sizes with 0 inventory do not go out of stock by default it is still showing available in the front end
Also if you are saying your theme is 7 years old these are the basic functionalities that we have stated above and your failure to even provide that shows that you are just good at giving excuses to the customers without solving the issue or giving logical reasoning to our issue
Hi
1- It is because no more quantity is available. Code is updated to show a message when all quantity is already added.
2 – It is because no wishlist page is added to your store.Create a page with the name ‘wishlist’ and set template as ‘wishlist’ as can be seen here, http://nimb.ws/WzHLow , and it will work fine.
This is ridiculous your theme is just the worst that i have seen, everytime i address one issue and you fix it other issue gets popup what the hell have you guys made in the name of this theme, every issue mentioned aboved are still persistent it has not been resolved please give me my money back and take your theme with you. Even a new issue that poped up is that when in remove the item from the cart it redirects to an error. WORST THEME I HAVE EVER COME ACROSS
Hello Team
I have found an issue on the product detail page. There was an overlapping issue. please check the below link for the same.
https://prnt.sc/sAcA23NqCjJNASAP looking to this mater so we can incorporate these changes.
Also product listing page not working properly -> https://prnt.sc/p3h-icNwDIiA
Hi
Kindly invite support@masstechnologist.com as admin user and we’ll inspect the issues for you.
I have sent invitation to you
Hello,
It seems that we haven’t received any request from you. Could you please attempt to send it once more?
I have sent it again please look into high Priority because this is a big issue of your theme.
I am adding some screenshots again for the theme issue.
https://prnt.sc/wcZ-i9AqBc9c https://prnt.sc/8RrR783lw3CxIt’s been more than 22 days. I hope you got our emergency.
Also fixed this issue today anyway. because I have also answered to concerned person.
Hello,
I would like to clarify that the 22-day delay occurred on your end, not ours. We have promptly responded to all your inquiries. Additionally, I’d like to inform you that you can now check the store as the code has been updated.
Hello
We have been facing issue in the product detail page as it is not scrolling while the first load and once it loads it does not show sizes in the product detail page and also on adding it to the cart the cart does not show the product untill the website is refreshed, even after the product sizes are inserted in the backend.
Backend Product Detail Link: https://prnt.sc/phVffy-0s4Hw Frontend Product Detail Link: https://prnt.sc/rGWwIQYgsE2Z
Hi
You can check now.
Hello
Please check the below issue and do. needful.
- Add to cart not working product not going in cart after clicking on the add to cart button from the product detail page - Inventory showing in stock even though product quantity is zero in the backend
Hi
Kindly share your store link to check.
1) b297b5-2.myshopify.com 2) wingitfs.com
Please check above link for store
Hello,
I have reviewed the ‘Add to Cart’ feature on the product details page, and it appears to be functioning correctly, adding products to the cart as expected.
This is ridiculous your theme is just the worst that i have seen, everytime i address one issue and you fix it other issue gets popup what the hell have you guys made in the name of this theme, every issue mentioned aboved are still persistent it has not been resolved please give me my money back and take your theme with you. Even a new issue that poped up is that when in remove the item from the cart it redirects to an error. WORST THEME I HAVE EVER COME ACROSS
This is ridiculous your theme is just the worst that i have seen, everytime i address one issue and you fix it other issue gets popup what the hell have you guys made in the name of this theme, every issue mentioned aboved are still persistent it has not been resolved please give me my money back and take your theme with you. Even a new issue that poped up is that when in remove the item from the cart it redirects to an error. WORST THEME I HAVE EVER COME ACROSS
Hello,
I must emphasize that the responsibility for choosing an outdated theme rests with the user. The theme you selected has not been updated for seven years, a fact that is clearly stated on the theme page. Its functionality aligns with Shopify’s features available at that time, and it has been operating correctly with those capabilities. We have also implemented the changes you requested and verified its functionality multiple times.
Regarding a refund, it’s important to understand that a ‘change of mind’ does not meet the criteria for a refund under the Themeforest Policy. For further details, please review their specific guidelines on non-refundable cases here: Themeforest Refund Policy – https://themeforest.net/page/author_refund_policy#not-refundable .
Hello,
1) https://www.awesomescreenshot.com/video/24451845?key=ff398554c261e1e69f925c3e2168515a As you can see in the above screen recording even after adding the product to the cart, no product is being shown in the cart even when you are mentioning ajax cart in the theme description, you are just fooling the customers and not providing or resolving the errors in the website as this issue was also mentioned before still it has not been resolved
2) https://www.awesomescreenshot.com/video/24450655?key=57bd39635a8cc1adee375e39fd5380b0
There is no wishlist page on the website or placing the item in the wishlist it redirects to a 404 error, this is the second issue that I am facing The sizes with 0 inventory do not go out of stock by default it is still showing available in the front end
Also if you are saying your theme is 7 years old these are the basic functionalities that we have stated above and your failure to even provide that shows that you are just good at giving excuses to the customers without solving the issue or giving logical reasoning to our issue
Hello,
1) https://www.awesomescreenshot.com/video/24451845?key=ff398554c261e1e69f925c3e2168515a As you can see in the above screen recording even after adding the product to the cart, no product is being shown in the cart even when you are mentioning ajax cart in the theme description, you are just fooling the customers and not providing or resolving the errors in the website as this issue was also mentioned before still it has not been resolved
2) https://www.awesomescreenshot.com/video/24450655?key=57bd39635a8cc1adee375e39fd5380b0
There is no wishlist page on the website or placing the item in the wishlist it redirects to a 404 error, this is the second issue that I am facing The sizes with 0 inventory do not go out of stock by default it is still showing available in the front end
Also if you are saying your theme is 7 years old these are the basic functionalities that we have stated above and your failure to even provide that shows that you are just good at giving excuses to the customers without solving the issue or giving logical reasoning to our issue
Hi
1- It is because no more quantity is available. Code is updated to show a message when all quantity is already added.
2 – It is because no wishlist page is added to your store.Create a page with the name ‘wishlist’ and set template as ‘wishlist’ as can be seen here, http://nimb.ws/WzHLow , and it will work fine.
Hello, you installed your theme, but I have a problem with the product view section, the size or color combinations are not shown.
Hi,
For a clearer understanding of your issue, please provide a screenshot. Also, please share the link to your store. Thank you.
I uploaded the theme. When I go to the customization page I cannot access adding sections or editing them. Why is that?
https://cdn.shopify.com/s/files/1/0694/8139/8548/files/Screenshot_2022-12-20_at_9.47.16_PM.png?v=1671553054Hello, the theme you are using is not compatible with Shopify 2.0 because it is an older theme. We are in the process of updating all of our themes to be compatible with Shopify 2.0, which is a new feature recently added by Shopify. We hope to have the update completed within the next few months.
so why are u guys place it here to buy? I spent money and now i have to wait??
Hi
We have placed this theme on ThemeForest because it is fully functional, even though it has not been updated recently. However, it is still newer than many of the other themes available on ThemeForest.
how am i going to use this theme if its unable to edit or add sections???
Hi
The options are still available, but they can now be found under the theme settings > General settings area. From there, you can edit the options for each page.
good!
I bought this template but no slider.. So I have to pay for slider?
Hi
It does have the slider section which can be reached from theme settings > Slider tab.
how do i install the them into my shopify /
Hi
Downloaded folder contains documentation. Kindly look into that and you’ll be good to go.
Hi, i’ve bought your template today to use it as on my shopify theme but i have to say it’s quite a mess on mobile view. The slider is not operational, the alignment is terrible and the Newsletter Pop Up isn’t working at all for example. I#m very sorry, but the template isn’t as good as advertised at all – please, let me issue a refund and i’ll consider buying this template again as soon as you fix all this problems.
Hello,
If we buy your theme, do you offer the services of setting up our website? If so, how much does it cost and what does it entail?
Thank you! Paola
Hi
Sure we’ll upload and setup the demo on your store for free. Other than that if you need any customizations then you need to pay a nominal fee for it.
Hi,
I’ve purchased your theme and the AJAX cart isn’t working on Shopify.
I’ve reinstall the theme and it doesn’t work.
Can someone please help me, i’ve contacted roadthemez
Kind Regards, Minh Long Nguyen Efinitylabs
Hi
Kindly share your site link to check.
Hi Masstechnologist,
apologies for the delay.
When adding products to the cart using the “eye” icon on the product. Rather than adding it and allowing you to browse it directs right to the cart.
Can you please help me add another feature advert please 
and in the collection page it’s only viewing 5 brands rather than full 11 brands we have, can we have that ammended ?
Thank you.
Kind Regards, Minh Long Nguyen
Hi
I checked your store but there is no add to cart button. It seems that you’ve customised the code to suit your needs.
Hi,
it’s not the cart button.
but there is no quick add feature? and the brands page it’s only showing up to 5 brands how do i change to show all of them?
when adding a item using quick add, it automatically goes to the cart rather than staying on the same page to browse and shop more?
Hi The add to cart flow is the same on the demo as well. We’ve noted the request and we’ll update it in our next upgrade. Regarding categories there is no restriction to only show 5. It may be that others are marked to not show. Can you confirm this? Also share your site preview link to check and then accordingly guide you better.
HI
I have been trying to solve some errors that is there in the code. It’s terrible to work in this template, but some issues still remained after steps with support from IT nerds. There are alignment issues, mobile version isn’t really good. The mobile version doesn’t show up Menus or Buttons. Typography colors have to be changed from Style.css which takes a lot of time to actually find the section. Many things are not working.
Over all really disappointed with the support and customizability.
Please return my money, it’s a right as a customer. I will not use this theme anymore.
Let me know that you give a refund from my money.
With kind regards..
Kindly share your site link and screenshot of the issues that are there.
My shop is not operational, just customizing.. In the codes it doesn’t work properly. I see other themes from you who have a dropdown menu in the selling product menu. I become a bit uncomfortable now with all the issues. It has to be working….. I am sorry, but for me it doesn’t work good, while the presentation and look seems awesome.
Where can i put a screenshot
As far as the features are concerned, everything is displayed on the demos. We are only liable for features that are present on demos but not working for you and not liable in cases of any features which are there in other themes but not here.
Features inside the text block are included and don’t work properly. The code seems to make problems with that. So i don’t want do discus with you, i need service because i am a customer. I am not the first one who have problems with the code i see in this forum. So give me the refund and i will search further. Thank you very much.
I don’t see any screenshots or your site link shared. Would you do so to check your issues?
It’s not operational, i told you before. It was in progress so you can’t see anything. I can’t place a screenshot here.
Okay be so kind and please give me my refund, i bought it and i am not satisfied about the quality.
My case doesn’t fall under theme forest?? I bought it by Envato and you are the developer.. Its still €45… so give me a refund please… If not i make many problems about your kind of service…. so come on!
I send a complain to Envato about your service…. You are selling something that doesn’t work properly. The law says that as a customer i get a refund…. So… give me my refund…. terrible this…
GIVE ME MY REFUND!!!!
Hi,
I bought your amazing template for Shopify, but in the stock it’s not possible to make a product pay by for example.. day, week, hour, month
I wan’t to make a subscribe by month
I miss some choice menu’s in it
With kind regards,
Onno
Hi
These functionalities are not in the domain of theme. They are relevant to app. Kindly search a relevant app for it. Can you show another theme having the said functionalities?
I understand, but too many bugs in the code. Not working text also.. And there are for sure themes with that functionality. So please return my money in refund. The presentation seems to be perfect, but the reality is that is the theme is not working properly.
....
I need help with the theme. I need to add custom boxes to the products like custom name on back of the item, etc.
Hi
It is a customization request and not support. For customization requests kindly contact us through support@masstechnologist.com. Note that customization requests require a nominal fee to be paid for. Kindly check themeforest policy, https://themeforest.net/page/item_support_policy , for getting an idea of what is included in support and what falls under customizations.
