9 comments found.
Hello, I’m posting this publicly because I previously contacted support without receiving any reply. There is a critical compatibility issue between the Simtech theme (and its Mascot Core plugin) and recent versions of Elementor. Environment: WordPress: 6.9 Elementor: 3.34.0 Theme: Simtech 1.1 Plugin: Mascot Core – Simtech 1.0 PHP: 8.4.15 Issue: After updating Elementor, the frontend works correctly, but opening any page with the Elementor editor triggers a critical error and the editor becomes unusable. WordPress reports the following fatal error: Uncaught Error: Class “Elementor\Core\Schemes\Typography” not found File: mascot-core-simtech/widgets-core/contact-form-7/widget.php (line 594) This clearly indicates that Mascot Core is still calling deprecated or removed Elementor classes. Behavior: With Mascot Core enabled → Elementor editor crashes With Mascot Core disabled → Elementor works, but the site layout breaks Downgrading Elementor fixes the issue, but this is not a sustainable solution Questions: Is there an updated version of Simtech and/or Mascot Core compatible with Elementor 3.34+? Is there an official fix or patch planned? Which Elementor version is currently supported? Which PHP version do you recommend for this theme? At the moment, it’s not possible to keep Elementor up to date while maintaining a working Simtech + Mascot Core setup. This issue blocks future WordPress and Elementor updates and needs clarification. Regards, Marco
Sorry to hear about it. Please contact at
Support Email: help.thememascot@gmail.com Support WhatsApp: +8801998900100
My team will help you to resolve it.
Hello, I already contacted your support email three times over the past days and did not receive any reply. That is exactly why I am writing publicly: on your product page and here you say “contact support and we will help”, but in practice nobody answers. This is a blocking compatibility issue with the latest Elementor versions, not a generic support question, and it affects your theme and plugin code directly. Could you please: Confirm whether my emails to help.thememascot@gmail.com were received Provide a clear answer about: compatibility with Elementor 3.34+ whether an update/fix is planned which Elementor and PHP versions are officially supported I’m happy to continue privately by email, but first I need to know that support is actually responding. Thank you, Marco
Can’t edit pages in elementor after latest elementor update from yesterday, as soon as page loads into edit mode the left side editing area has loading spinner which never goes away and won’t allow editing – see screenshot here https://prnt.sc/-8hWW_uE_GSH.
When trying to update Elementor database to latest version after update it causes site to crash also with the following error message in email:
Error Details
An error of type E_ERROR was caused in line 594 of the file /home/virtual/vps-60d4b1/e/ee1306301a/public_html/wp-content/plugins/mascot-core-simtech/widgets-core/contact-form-7/widget.php. Error message: Uncaught Error: Class “Elementor\Core\Schemes\Typography” not found in /home/virtual/vps-60d4b1/e/ee1306301a/public_html/wp-content/plugins/mascot-core-simtech/widgets-core/contact-form-7/widget.php:594 Stack trace: #0 /home/virtual/vps-60d4b1/e/ee1306301a/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(2386): MascotCoreSimtech\Widgets\TM_Elementor_Contact_Form_7->register_controls() #1 /home/virtual/vps-60d4b1/e/ee1306301a/public_html/wp-content/plugins/elementor/includes/base/widget-base.php(1050): Elementor\Controls_Stack->init_controls() #2 /home/virtual/vps-60d4b1/e/ee1306301a/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(569): Elementor\Widget_Base->init_controls() #3 /home/virtual/vps-60d4b1/e/ee1306301a/public_html/wp-content/plugins/elementor/includes/base/widget-base.php(184): Elementor\Controls_Stack->get_stack() #4 /home/virtual/vps-60d4b1/e/ee1306301a/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(314): Elementor\Widget_Base->get_stack() #5 /home/virtual/vps-60d4b1/e/ee1306301a/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(2475): Elementor\Controls_Stack->get_controls() #6 /home/virtual/vps-60d4b1/e/ee1306301a/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(1158): Elementor\Controls_Stack->sanitize_settings(Array) #7 /home/virtual/vps-60d4b1/e/ee1306301a/public_html/wp-content/plugins/elementor/includes/base/element-base.php(613): Elementor\Controls_Stack->get_data() #8 /home/virtual/vps-60d4b1/e/ee1306301a/public_html/wp-content/plugins/elementor/includes/base/widget-base.php(749): Elementor\Element_Base->get_raw_data(false) #9 /home/virtual/vps-60d4b1/e/ee1306301a/public_html/wp-content/plugins/elementor/includes/base/element-base.php(618): Elementor\Widget_Base->get_raw_data(false) #10 /home/virtual/vps-60d4b1/e/ee1306301a/public_html/wp-content/plugins/elementor/core/base/document.php(1084): Elementor\Element_Base->get_raw_data(false) #11 /home/virtual/vps-60d4b1/e/ee1306301a/public_html/wp-content/plugins/elementor/modules/usage/module.php(570): Elementor\Core\Base\Document->get_elements_raw_data(Array) #12 /home/virtual/vps-60d4b1/e/ee1306301a/public_html/wp-content/plugins/elementor/modules/usage/module.php(183): Elementor\Modules\Usage\Module->save_document_usage(Object(Elementor\Core\DocumentTypes\Page)) #13 /home/virtual/vps-60d4b1/e/ee1306301a/public_html/wp-content/plugins/elementor/modules/usage/module.php(296): Elementor\Modules\Usage\Module->after_document_save(Object(Elementor\Core\DocumentTypes\Page)) #14 /home/virtual/vps-60d4b1/e/ee1306301a/public_html/wp-content/plugins/elementor/core/upgrade/upgrades.php(654): Elementor\Modules\Usage\Module->recalc_usage(100, 0) #15 /home/virtual/vps-60d4b1/e/ee1306301a/public_html/wp-content/plugins/elementor/core/upgrade/upgrades.php(31): Elementor\Core\Upgrade\Upgrades::recalc_usage_data(Object(Elementor\Core\Upgrade\Updater)) #16 [internal function]: Elementor\Core\Upgrade\Upgrades::_on_each_version(Object(Elementor\Core\Upgrade\Updater)) #17 /home/virtual/vps-60d4b1/e/ee1306301a/public_html/wp-content/plugins/elementor/core/base/background-task.php(274): call_user_func(Array, Object(Elementor\Core\Upgrade\Updater)) #18 /home/virtual/vps-60d4b1/e/ee1306301a/public_html/wp-content/plugins/elementor/core/base/background-task.php(178): Elementor\Core\Base\Background_Task->task(Array) #19 /home/virtual/vps-60d4b1/e/ee1306301a/public_html/wp-content/plugins/elementor/core/base/background-task.php(133): Elementor\Core\Base\Background_Task->handle() #20 /home/virtual/vps-60d4b1/e/ee1306301a/public_html/wp-includes/class-wp-hook.php(324): Elementor\Core\Base\Background_Task->handle_cron_healthcheck(’’) #21 /home/virtual/vps-60d4b1/e/ee1306301a/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(’’, Array) #22 /home/virtual/vps-60d4b1/e/ee1306301a/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #23 /home/virtual/vps-60d4b1/e/ee1306301a/public_html/wp-content/plugins/elementor/core/base/background-task.php(93): do_action(‘elementor_1_ele…’) #24 /home/virtual/vps-60d4b1/e/ee1306301a/public_html/wp-content/plugins/elementor/core/base/background-task-manager.php(68): Elementor\Core\Base\Background_Task->continue_run() #25 /home/virtual/vps-60d4b1/e/ee1306301a/public_html/wp-content/plugins/elementor/core/base/background-task-manager.php(83): Elementor\Core\Base\Background_Task_Manager->continue_run() #26 /home/virtual/vps-60d4b1/e/ee1306301a/public_html/wp-content/plugins/elementor/core/base/db-upgrades-manager.php(240): Elementor\Core\Base\Background_Task_Manager->__construct() #27 /home/virtual/vps-60d4b1/e/ee1306301a/public_html/wp-content/plugins/elementor/includes/plugin.php(772): Elementor\Core\Base\DB_Upgrades_Manager->__construct() #28 /home/virtual/vps-60d4b1/e/ee1306301a/public_html/wp-content/plugins/elementor/includes/plugin.php(673): Elementor\Plugin->init_components() #29 /home/virtual/vps-60d4b1/e/ee1306301a/public_html/wp-includes/class-wp-hook.php(324): Elementor\Plugin->init(’’) #30 /home/virtual/vps-60d4b1/e/ee1306301a/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array) #31 /home/virtual/vps-60d4b1/e/ee1306301a/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #32 /home/virtual/vps-60d4b1/e/ee1306301a/public_html/wp-settings.php(704): do_action(‘init’) #33 /home/virtual/vps-60d4b1/e/ee1306301a/public_html/wp-config.php(88): require_once(’/home/virtual/v…’) #34 /home/virtual/vps-60d4b1/e/ee1306301a/public_html/wp-load.php(50): require_once(’/home/virtual/v…’) #35 /home/virtual/vps-60d4b1/e/ee1306301a/public_html/wp-admin/admin.php(34): require_once(’/home/virtual/v…’) #36 /home/virtual/vps-60d4b1/e/ee1306301a/public_html/wp-admin/index.php(10): require_once(’/home/virtual/v…’) #37 {main} thrown
I’ve restored elementor to previous working version as needed to continue working. Screenshot for above that doesn’t work is https://prnt.sc/ArjQaFdXI8sm
Also have this identical issue on your other theme Roofting I run on another website
Please contact at
Support Email: help.thememascot@gmail.com Support WhatsApp: +8801998900100
My team will help you to resolve it.
Dear Team
We are experiencing an issue with our website using the “Simtech – Technology WordPress Theme.” The homepage intermittently crashes, requiring us to restore it from backup each time. All other pages are functioning correctly.
Could you please assist us in identifying and resolving the issue?
Please contact at
Support Email: help.thememascot@gmail.com Support WhatsApp: +8801998900100
My team will help you to resolve it.
Hi, I sent a message 6 days ago (Friday 8th) for support due to some bugs but haven’t heard anything back, can you provide a timeframe for when you can assist please? Thanks in advance.
Hi, we are coming up within tomorrow
Please contact at
Support Email: help.thememascot@gmail.com Support WhatsApp: +8801998900100
My team will help you to resolve it.
Hello. i am ready tu purchase your theme and have several questions: are you have support portal or i need to open tickets from themeforest panel? What is your working hours and how fast you answer to ticket. are you theme fully support rtl languages (header and menu). where you are located and? are you have another themes for review. thank
Thank you for purchasing our theme!
Hello. i am ready tu purchase your theme and have several questions: are you have support portal or i need to open tickets from themeforest panel? What is your working hours and how fast you answer to ticket. are you theme fully support rtl languages (header and menu). where you are located and? are you have another themes for review. thank
Thank you for purchasing our theme!
Great Work,Congratulations GLWS 
Thanks
Congratulations GLWS 
Thanks
Great Work,Congratulations GLWS 
Thanks