4647 comments found.
I am using Supermarket home page. I have enabled Block Banner in the slider. In the mobile view, main slider width is not covered in the screen. How to fix this issue? I have submitted a ticket on your support portal but you are not responding there.
Dear Friend,
We tested on our Demo and it works well on Mobile so we would like to log in your store to deeply check and find the solution for you.
We replied to you via ticket, please keep in touch with us via ticket.
I am having an issue with the Single Product template as the gallery images are not working properly. Also, when I choose a variation, the image is supposed to be replaced with the variable image. But it is not working properly. I am fed up with this themes buggy updates. You guys need to provide me a solution to this problem as I have lot’s of Shopify stores setup with this bullshit theme. If this issue is not resolved I might have to cancel my theme subscription and will have to ask all my associates to cancel the subscriptions as well. Need URGENT solution!!!!
Dear Friend,
We have checked our demo and this function works well. Now we don’t have your store URL to test it so we would like to deeply check your store.
Could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ we will check and get back to you soon.
Thank you so much.
Good day,
This page is still giving me problems. The Store Locator Page, none of my listings are showing.
I checked each address and there is no space?
What can be the problem please, why is this page not showing?
This keeps on happening. I believe it is a bug in your theme.
Help please URGENTLY!
Dear Friend,
This is the problem on old source. The root cause of this error is that previously, this application supported free users. We registered and used it, but now the application requires users to pay a fee for this specific functionality. Therefore, for accounts registered as free users, the application restricts access to data and requests payment.
We have completely rewritten this functionality based on a new structure and utilized Google Map’s iframe. You can refer to the page at the following link: https://new-ella-demo.myshopify.com/pages/store-locator. We have updated this section in new Ella version. You can download the latest Ella version to use this page. In case you prefer not to download the latest version, we will support you in fixing this issue based on the new logic in your current store.
We also replied to you via your ticket, please keep in touch with us via your ticket.
Hello, I have a question about “SECTIONS--Collapsible Content”. In the preview of home 28 (Single Product), a “table” style content is added to the “SPECIFICATION-content” of this section. but in actual use, only plain text or links can be added to “Collapsible Row—content”, and the “table” style or any code cannot be added. I need to insert pictures and table content through code in this part, how should this problem be solved? thank you
Hi friend,
If you want to show an image or table, you can add a page for this section.
On the block of the Collapsible Content section, we have a setting to add a page: https://prnt.sc/RJoi13UR8vRu
So you can create a page that has image or table as you want and then add page for this section.
If you have any difficulties, please submit a ticket at this link: https://halosoft.ticksy.com/ we will check and get back to you soon.
yes my friend, it works, thank you so much️️️
Thank you so much for your feedback.
Hello, I was wondering if you can help with disabling the preselection of the first variant on the product page/featured product section? Thanks 
Dear Friend,
With Product card, you go to Theme settings -> Product card -> Product Quick Shop -> choose Option 2: https://prnt.sc/8x3P3GXmHHyW
With the Product page, this function is not available. If you want to have it, we will estimate for this work. Please open a ticket via our support system here: https://halosoft.ticksy.com/
Thank you so much.
I need answers ASAP for PRIVATE TICKET #3623422
Hi Friend,
We will check and update you soon. The checkout page is a default Shopify page and it is in Shopify system not from the theme. We will check and update you more info
Hello, I was wondering if the theme has an option to add a “product description block” from the “product information” tab (not a product description tab)? Or you can show me where to add it? Thanks!
Hi Friend,
Let us check and update you soon about this. Do you want to show the product description content will be different from each product?
Hi Friend,
It is not a theme issue, it is a function and if you don’t want to use it, you can turn it off here: https://halosoft.gitbook.io/ella-documentation/theme-settings/general/dynamic-browser-tab-title
Thank you
Is there a way to have collection pages not use Ajax to load the products?
Hi friend,
On the collection page it does not use Ajax to load the products. You mean when you click on the show more button in the collection page?
If so, we can help you turn off Ajax for this, but please note that this will not be good for performance of site.
hi, using the ella theme. The Notify Me doesn’t work. I enable it in my theme and it pops up when I click on ‘notify me’ on my product page, but when I hit the ‘subscribe’ button nothing happens. I don’t get the email nor do I see a confirmation message on my screen to show that the email has been submitted successfully.
Hi Friend,
It seems that you are using old version. This problem was caused by an expired server error, we have resolved it for the new version. We changed the email form from “Our Server” to “Shopify” on the send email form. You can update to the new version to use: https://halosoft.gitbook.io/ella-documentation/installation/update-theme/update-from-ella-6.0-to-a-higher-version
Thank you so much.
We Have Purchase Ella Shopfiy Theme facing one measure Issue that on home page it dosent show all Variations colors. On Product Page its showing all colors kindly check this issue on urgent basis and solve our problem for reference i have attached the link of our shopify store kindly check it https://zenatshoes.com/
Hi friend,
We saw that you are using App for the option variant, we think that you have set up the wrong settings so this problem occurred. Let us help you deeply check and find the solution.
Please help us forward this request to your ticket #3619146 and create a staff account for us.
Thank you so much.
Hi,
Kindly Send The Collabratal Request So we can Give You Access to Check This Issue. https://zenatshoes.com
Thanks
Hi,
We Are Waiting For Your Response on this Issues So Kindly Reply Us
Thanks
We replied to you via your ticket 2 weeks ago. Please keep communicating with us via this ticket: https://halosoft.ticksy.com//ticket/3619146/
Please send a new comment including your collaborator code in the ticket
Hi,
We Have send your team invation for collaborator request with Code on Support Kindly Check and solve Our Issue Urgently
Thanks
Hi,
Kindly Check on this Ticket https://halosoft.ticksy.com/ticket/3628726 we have Send Collaborator Code and Also send invitaion for staff account to check the issue on urgent basis
Thanks
Hi friend,
We are working on your store, we will get back to you in the next few hours.
Hey, maybe there is a way to show in Related Products block only the products of the same collection? Thanks.
Hi friend,
To set up products for Related Products, you will need to use the Search & Discovery app. In case you want to have products from the same collection, you will need to set up manually for each product.
- Go to Search and Discovery app -> Recommendations: https://prnt.sc/vfzLb_VmJRdE
- Then, for each main product, you will need to select products from the same collection for that main product: https://prnt.sc/3YVNmHDM8lnW
Hi, I’d love to use the “Free Shipping Message Calculator”, however it only works in one currency. I use multiple currencies for my store, and if my customers use different currency, the price will stay the same (even though it should be unique to multiple currencies). How do I set different free shipping for each currency?
Hi friend,
This function still works normally on our demo, you can test at this link: https://new-ella-demo.myshopify.com/
We think you have set up the currency format incorrectly. To verify your request, could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ we will check and get back to you soon.
Hi there! Could you please guide me on how to turn off this feature? As shown in the image.
https://reurl.cc/VNk5L5Hi Friend,
You can follow this instruction: Theme Settings -> Scroll down to the bottom -> Sticky Notification Bar: https://prnt.sc/qOm1WcTaYlm9
Hey
My client use Luxwatches version 3.0.0 (and never updated it). How can I update the theme without losing datas / pages ?
Thank you
Hi Friend,
Luxwatches is a child theme separately from Ella source so we have not updated this theme to shopify 2.0, you can continue using this theme or switch to use Ella theme source to access the newest theme features and layouts
Hello, do you offer design customisation? like home page, product pages?
Hi friend,
Certainly, we offer design services for customer. We have a team of experienced and creative designers who can create unique and professional themes to your needs. Please help us to submit a ticket at this link to discuss this case: https://halosoft.ticksy.com/
Thank you so much.
hello, we have submited ticket. please check and reply . thanks
Hi Friend,
Thank you, our team will estimate and provide you the cost asap
Hello. I bought the theme and I am having problems with the Menu button on phone version. I sent a ticket but I need help asap
Hi friend,
We got your ticket 6 hours ago. Let us check and keep you updated ASAP.
Thank you so much.
Hi, since the support teams last change on our website, our store is down. Something is blocking JS and preventing other apps from loading and customer checking out. I have created a ticket but I urgently need your teams support to assist. Ticket #3601119 Thank you.
It is very strange, let us check and update you asap for what is causing this or it is from a conflict
Thank you for the quick reply, I just responded to the ticket with video recordings to help explain the issue. Waiting for your reply. Thank you
Let us check it for you. Thank you so much.
this theme suitable for online coffee shop?
Hi Friend,
Yes, you can use ella for the online coffee shop, our other customers are also using ella to create an online coffee shop, if you want to see the showcase, you can create a ticket here, we will send you: https://halosoft.ticksy.com/
please send me
I want to load all products on a webpage at once instead of having them load dynamically as the user scrolls down. This cause user leave the website because they think we don’t have enough products to sell. please can you tell me how it will be done in Ella 6.5 version
Hi Friend,
The product data loading will load following the scroll to optimize for the website performance. It will impact to the speed much if you load the product data all at once when going to the website.
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