Hi Friend,

Our current built-in wishlist function uses cookie to save the data so it cannot work like the scenario you want. We think you can try a wishlist app

Hi Luis,

We cannot login into your store. Our account has been deactivated so we just sent you a new collaborator request, could you please accept for us so we can check this issue deeply in the code?

We need to check this app with our theme source to help it work well.

Glad you could help and solve this. Hope you add this correction to the future update of Ella. Thank you.

Hi friend,

We are checking your ticket which you sent one day ago.

It is strange that we didn’t get the issue as you reported when we tested your store. We will provide the details via your ticket in the next few minutes.

Thank you so much.

So many thanks, i have responded to your query

Hi friend,

We would like to deeply check your case to help you. could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ we will check and get back to you soon.

Thank you so much.

Hi friend,

Thank you so much for your request.

With 2 options Power (L) and Power®, you can totally set up it on your store. However, if you want the option variants to be both in drop-down and swatch form like a sample site, we will need to charge a custom fee.

As for adding the variant option to frequently bought together and Sticky add to cart, this function is not available in the theme so we also need to charge a fee to do this.

Please submit a ticket at this link: https://halosoft.ticksy.com/ to discuss for this case.

not able to submit ticket due to purchase code

Hi Friend,

We don’t see your purchase label from your account. It means you have not purchased the theme by this account yet.

Hi Friend,

The license is single domain use, you only can use it on one store. If you close the previous store, you can use it on the new store

Hi Friend,

We can help you with this, you can open a ticket here and choose the category report bug to receive the help: https://halosoft.ticksy.com

Hi friend,

We appreciate the reviews from you, and we always do our best to meet and exceed your expectations. Thank you very much for trusting and appreciating our products and services.

Hi friend,

To change “from” text, you go to Edit default theme content: https://prnt.sc/nKR5oBDjt-pb

Then search “from” on search bar -> Scroll down to Product price -> change text here:

Hope this helps you.

Hi Friend,

You mean you want to change the theme to use our theme for your website? If yes, it is Yes

You can buy and use it for your website

Hi Friend,

The support time for your theme license has expired. You need to renew it because each theme only has 06 months included in the license: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support

Hi friend,

Rest assured that this invitation will not expire soon as you mentioned. In any way, we have accepted it and can now log in. The reason we have not been able to assist you with your issue yet when you open a ticket is that your ticket has not verified the license. Additionally, we have recently received your login invitation. Please don’t worry, our team is diligently reviewing your tickets and will respond to you within a few hours.

Thank you so much.

Hi friend,

This is the app’s text, so we don’t have a setting to remove it. However, we can help you remove it in your code.

Please open a ticket https://halosoft.ticksy.com/ so we can help you handle it. In case your support period has expired and cannot open a ticket, please extend support here:https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

Thank you so much.

Hi Friend,

Thank you, can you check back the ticket id? we cannot see any ticket with this ticket ID to help you

Hmm weird, I looked the ticket ID but it is as I sent.

Ticket title is this: Limited Font Weight Options

Hi friend,

Thank you so much for your information, we got it.

We replied to you via your ticket, please keep in touch with us via your ticket.

Hi Friend,

The Ticksy system may need to refresh manually for the support extension. You can post a comment on this ticket: https://halosoft.ticksy.com/ticket/3598719/

Your new ticket has been created: https://halosoft.ticksy.com/ticket/3604236/

It can wait for a little time to let the system connect with Envato. Thanks

.

Dear friend,

We can help you by changing the code. Could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ we will check and get back to you soon.

I already sent a ticket 2 days ago and didn’t get a reply that’s why I posted it here

Hi friend,

Our team just replied to you via your ticket, please help us check it.

Thank you so much.

Hi friend,

Thank you for your interest in our features and giving us the opportunity to address your questions.

I’m pleased to announce that our theme provides the features you’ve suggested, including showing “Sale”, Google Listings, as well as Review requests after purchase. However, the feature to display video in Listings is temporarily not supported in our theme. The reason for this is that we primarily focus on selling products and not on video introductions. Additionally, we have checked on the Dawn theme and some Shopify themes, and they also do not have this feature. We hope you understand this situation. And of course, we will endeavor to research and develop it in the future.

We apologize for any inconvenience this may cause and sincerely hope that you will still find our theme helpful and suitable for your business needs. If you have any questions or need further assistance, please don’t hesitate to contact us. We are always ready to assist you at any time.

Hi Friend,

That function is to help users can go directly to the main menu level. If you remove them, users cannot click to go to the category level which has sub-categories.

You should consider this, or if you want to show menu in a different way, you can tell us

To remove it, we will need to do by coding the menu structure, if you need our help on this, we can help you

Hello! Thanks for the quick response. Okay, but how do I make products appear in the main category? Because at the moment they only appear in the subcategory.

Hi friend,

To handle this request, you go to Theme settings -> Product card -> Set up for Product card -> choose Portrait or Square:

Hope this helps you.

Hi friend,

1st Please also Tell me is possible to display 2 Drop down option in 1 Row https://ibb.co/CvHN0VJ

—> We can help you by changing the code. Could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ we will check and get back to you soon.

and Also show 2 row at sticky cart Bar. currently your theme only show combine 2 option in 1 section

2nd Please also Tell me is possible to create Tiered Discounts at product page

—> With the above 2 requirements, we will need you to provide more screenshots or a clearer explanation so we can answer exactly what you want. So please help us open a ticket to receive support in this case.

Thank you so much.