171 comments found.
Hi There, When I manually send an order to a client via ””Add Order” on the WooCommerce screen, the link they receive shows a checkout screen with no area to input customer and shipping information.
Hi grahamnicholsdesign,
Please open a ticket here https://skygroup.ticksy.com/, give us your website information and more details. Our support team will help you check it.
Have a nice day!
Please release an update that allows you to choose the rounding of edges for buttons and search boxes!
Hi maumendes,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
I just bought this theme, was wondering if i could change the “Cart” icon within the header instead of basket a shopping cart.
Hi jordansparkz1001,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hi there, I’m having an issue with pagination not working.
Link: https://shop.za.medel.com/product-category/rondo-3/.
Console error:
Uncaught TypeError: Cannot read properties of undefined (reading ‘top’) at ts_get_scroll_top_position (shop-load-more.js?ver=1.1.5:80:54) at HTMLAnchorElement.<anonymous> (shop-load-more.js?ver=1.1.5:62:41) at HTMLDocument.dispatch (jquery.min.js?ver=3.7.1:2:40035) at v.handle (jquery.min.js?ver=3.7.1:2:38006)
I’m running up to WordPress, plugins and PHP 8.2.
Hi robwattct,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
good morning, when I go to export the products loaded in the catalogue, the products that have variables are not exported. The problem also arises when I import products that have variables via CSV, in which case the variables are imported as single items.
Hi simonasampaolo03,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hello, and thank you for this theme! It seems very nice and still working on that.. I would like to know if you could send me the Slider Revolution zip files seperately, to import them. I have import the dummy content, but not the Slider Rev.. Now, I want to import only the home 1 slider rev demo.. but It seems you do not have it inside the zip file.. Is that possible? thank you for your time, waiting a respond please!
Hi kyrigrig,
You can find the slider in wp-content/plugins/themesky/importer/data/revslider and impor them.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hello,
Hope you’re well. I bought a licence almost a year ago. This is my website: stayfocused.fr
However, I’m having a few problems with the blog: I can’t display the blog posts correctly. Several articles are displayed at the same time. In other words, instead of a single article, several articles follow each other on a single page. This is disastrous for the SEO and user experience of my site. Do you know how I can solve this problem?
The second problem still concerns the blog: the category name is automatically the H1 title when I publish an article. I’m not able to change the H1 title of the articles I publish. Could you help me solve these problems?
Kind regards,
Hi Cedriccydya,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
hi great theme, does the leave a comment come as part of your theme and can you add points for leaving a comment for those who leave review or would third party be needed? on your demo for the review, the star icons show like sssss not star shapes, is that an error? would like to use star shapes for rating, thanks
Hi peeksb,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hi!
I’m already using the theme and have a question about the category blog page. My category page is showing all the content instead of featured image and excerpt . It’s different from your demo category here https://demo.theme-sky.com/reebox/category/blog-sporting-goods/
Is there any setting in the theme option that cause this issue?
Hi skyandstarsdesign,
You try going to Appearance > Theme Options > Blog and change blog elements in there.
If it still does not work, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Have a nice day!
Thank you! 
You’re welcome! 
Hello Reebox Team,
I am reaching out as I am currently utilizing your Reebox theme for my WordPress site and am very impressed with its flexibility and elegant design. However, I have encountered a small issue that I hope you could assist me with.
I am unable to find the “Inner Section” option within the basic elements of Elementor when using your theme. This option has been available in other themes I have used in the past, and it is crucial for structuring my pages.
Could you please advise if this feature is available within the Reebox theme, and if so, how can I access it? If it is not available, could you explain the reason for this omission and if there’s another way to achieve similar functionality?
Thank you in advance for your time and assistance. I look forward to continuing to build my site with the Reebox theme.
Kind regards
Hi v_hecombusiness,
Thank you for using our theme!
I can see Inner Section when editing page on our site. Please see my screenshot https://prnt.sc/zunFYda6kq9K
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Have a nice day!
Hi there,
I baught the template but it’s impossible to install
here is the messege that I have:
Installing theme from uploaded file: themeforest-eEMo4kfp-reebox-elementor-woocommerce-wordpress-theme.zip Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
Hi v_hecombusiness,
Thank you for using our theme!
Because you installed the package which contains documentation, license, ..., not the installable package. You need to extract your package and install the reebox.zip package.
For more information, please read our documentation https://docs.theme-sky.com/reebox/#installation and watch our tutorial videos https://www.youtube.com/watch?v=S6rVT2_d_MM&list=PLbyF_EROfxJQYGRKGWhz7H5keJFCoEPkb
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hi, Is it possible to change the description tab to full-width on the single product page to use Elementor and be able to add images that occupy the entire width?
Hi altamirano,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hi, facing some issues with my website https://cricketworldchch.co.nz/ as soon as I updated my theme. Please assist as soon as possible as my products are not visible on the home page and there are large white spaces. Opened support ticket https://skygroup.ticksy.com/ticket/3408537
Hi cricketworldchch,
We have replied to your ticket. Please check it again.
Best regards,
Hello i have installed reebox Version: 1.1.1 at my domain: shoppingexpressdubai.com I have variable products and when someone click on add to cart button a popup shows (Please select some product options before adding this product to your cart.)
I want to change the default popup message to (Please select your size first)
Hi imadgul,
That message is added by the WooCommerce plugin. You can use the Loco Translate plugin to translate it (English to English). For more information about using Loco Translate, you can watch our tutorial video https://www.youtube.com/watch?v=X7IzOLqfneI&list=PLbyF_EROfxJQYGRKGWhz7H5keJFCoEPkb&index=11
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hey, Its not downloading and it says “the link you followed has expired” can you explain this issue
Hi zastex721,
Please check and try increasing your max file upload size. Please read this article https://skygroup.ticksy.com/article/15703/. Then you download a new file reebox.zip and upload it again.
If it does not work, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Best regards,
Hi, I recently purchased this theme. I do demo import data but I do not get header, footer and slider. Can you assist?
Hi cricketworldchch,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
I have a question, I’m making a website using this template for a client and I’m doing a draft in a subdomain.
The problem is this subdomain doesnt have a SSL certificate so the demo content importation fails.
Can I import this data manually? where is that data
Thanks
Hi Alvaroo02,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details (with screenshot). Our support team will help you.
Have a nice day!
best theme !
Hi megasitesweb,
Thank you very much! 
Best regards,
Hi, I would like to know how to disable the bottom menu on mobile?
Hi thebrandgypsy1,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details (with screenshot). Our support team will help you.
Have a nice day!
Hello, there was a Woocommerce update and that has disabled the window that opens when a user adds a product to the cart, I have investigated and disabled all plugins, and the problem is generated when woocommerce is updated, therefore it seems that the template needs an update, otherwise the customer cannot buy.
Hi visvoisofficial,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Friend, that link doesn’t work, it doesn’t resend password or work when logging in, that’s why I write here
If you can write to my email, because it is impossible to access the ticket system. My template is Reebox
Hi visvoisofficial,
Please temporary downgrade WooCommerce to version 7.6.1. We are checking WooCommerce 7.8.0 and will update the theme in the near future.
My support system is working fine. Please try again. Please also check the spam box if you don’t see email from our support system.
Have a nice day!
Ok friend, I have restored the site and I keep updating Woocommerce to version 7.8.0. As I said, if I update the cart window that opens when the user clicks, it is affected by being empty without any added product.
No friend, I’m not referring to your team, it’s probably fine, but the platform doesn’t work well, it doesn’t accept my credentials and it doesn’t send emails to recover my password either.
Thank you, I hope good news, have a good day too
OK visvoisofficial. Thank you for your report! We are checking it.