12884 comments found.
The dynamic discount rule does not work in specific categories and products, but when I had set it for all products then it worked fine
Hi,
Please create a topic on our support forum and provide us with all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
already created
Hi,
I don’t understand why there is no option for portfolio thumbnail with text over the image. You only have text under image and on hover. However for blog you have this option. It would be great to have the same text over image style as in the blog post for portfolio as well.
Could you add this portfolio thumbnail style? Or is there a way to make it manually via css or something?
Thank you.
Hello,
Thank you for using our theme and contacting us. Could you please send us a screenshot of the portfolio style you are interested in?
Kind Regards
Hi, I already made support ticket as well with included images, and few more requests. https://xtemos.com/forums/topic/portfolio-style/
Thank you.
Thank you!
I have bought this theme multiple times, however, I am currently facing problems on various websites. The desktop access works fine, but the mobile access is problematic. The mobile access keeps redirecting and claims that the phone is infected with viruses. Despite clearing the caches on my phones, the issue continues to persist.
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Hi, When I go to edit under > header Builder > The area is completely blank / white? Im running the latest version and all plugins are up to date. Do I need to apply any of the patches released?
Hello,
Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly: - WoodMart core - WooCommerce - Elementor/WPBakery Page Builder
Use the contact form on our profile page https://themeforest.net/user/xtemos
Thank you in advance.
Is your theme compatible with the BuddyPress and bbpress Plugins ???
Hello,
Thank you for contacting us.
Our theme is fully compatible with bbPress plugin.
Kind Regards
For loading speed of different demos. I put your demo URLs in www.webpagetest.org
To load homepage:
Mega Electronics Demo is 188 Requests.
Default or Decor Demo only 40 Requests.To get the best speed. Is it better choose a demo with lower number of Requests?
Hello,
Thank you for contacting us.
The difference is in our cache plugin configuration for these two demos. Mega electronics demo doesn’t have the CSS & JS files combine option enabled. But you can enable this on your website and reduce number of requests on this demo too.
Kind Regards
there is a problem with the variations on the products, when I select the variation of a product and put it in the cart, it warns me that a variation has not been chosen
Hi,
Please create a topic on our support forum and provide us with all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Good day, I was working on products in my store, and I see that the slider of my page disappeared, it does not appear in the theme editor, nor in the main menu of the administration panel, what could be the reason why it disappears?
I already found the error, you can enter through the top menu, the slider option appeared, but it marks this error: Invalid content type.
Hi,
Please create a topic on our support forum and provide us with all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/
Regards
Hello.
There’s a problem with a website. This file is loading from Woodmart, because I deactivated all plugins and I changed the theme and error dissapeared.
With woodmart in checkout page (clients can’t buy):
Uncaught TypeError: document(_0×3e37ae(...) + _0×3e37ae(...)) is null
_0×9c57d6 https://www.esicm.biz/js/45050645/common.js:1
_0×2a78c4 https://www.esicm.biz/js/45050645/common.js:1
setInterval handler*lKdWP https://www.esicm.biz/js/45050645/common.js:1
<anonymous> https://www.esicm.biz/js/45050645/common.js:1
<anonymous> https://www.esicm.biz/js/45050645/common.js:1
what is esicm.biz/js/45050645/common.js ?
Hi,
There is no such file in our theme. Most likely it comes with some of the installed plugins or custom code.
Regards
Hi,
Some times mega menu not loading properly, please let me know the fix for this.
Here is the screenshot: https://ibb.co/nrNXMjq
Thank you.
Hi,
Please create a topic on our support forum and provide us with all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support has already expired, you must extend it on ThemeForest first.
Regards
Hello, I have a question, if I buy your 59 dollar package, do I have it for 1 year or do I keep it for life?
Hello,
Thank you for being interested in our theme and contacting us.
You pay once and use it for the lifetime.
Kind Regards
Great theme, thank you 
Thank you very much for the comment
Kindly assist. HTML blocks are not accessible by editors in Elementor. It says access denied. The editor can edit HTML blocks only with wp editor. The editor also can edit posts and pages in elementor just fine. This problem only occurs with the HTML blocks. We’ve used user role plugin to give the editor full 11 HTML blocks permissions but the error persists.
Adding on- Only the admin can edit the HTMLblocks in elementor without an error.
Hello,
Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly: – WoodMart core – WooCommerce – Elementor/WPBakery Page Builder
Use the contact form on our profile page here https://themeforest.net/user/xtemos
Thank you in advance.
Sent the admin user information yesterday.
We answered your email with the following:
“We just tried to edit a random HTML block and it works well for us. Here is a screenshot https://gyazo.com/a2bcf255ff6409446e9b1156f3f6c3c8 “
Per the bug assist request, it only works with admin and not the editor roles. You have an admin role. I don’t see any editor roles you created to test. Please try it as an editor and help to resolve. Having to give admin roles to editors does not work for us.
Try to add the following PHP code snippet to the child theme functions.php file to change this
add_filter(
'woodmart_html_block_access',
function () {
return 'edit_posts';
}
);
That worked. Thank you!
I misspoke, the “access denied” error is gone, but none of the elementor tools on the sidebar are visible to the editor, just the settings bar is visible. The waffle menu icon does not bring any of the editing tools to use.
Could you please check how it works for the posts and pages?
Resolved, thank you! It was an Elementor role feature we turned on during the troubleshooting phase.
Great, we are glad that you sorted it out!
Greetings, is there a quick fix for this bad product display on mobile?
If you go to the kind page so it’s already good.
https://divertrecords.sk/woodmart-bug.jpg https://www.divertrecords.sk/product-category/vinyl-second-handLarge images started to appear in the background
Hello,
Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly: - WoodMart core - WooCommerce - Elementor/WPBakery Page Builder
Use the contact form on our profile page here https://themeforest.net/user/xtemos
Thank you in advance.
He understands, but it probably won’t be possible without valid support.
You can send us a message using this contact form even if the support is already expired.
Thank you, I’ve already sent the message.
Hi can you change the a Product background image for single product not just the colour? thanks
Also can you hide compare on some categories?
Hi,
Please create a topic on our support forum and provide us with all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support has already expired, you must extend it on ThemeForest first.
Regards
These are general questions? Not asking for a how-to? or code etc? $44.13 for you do this? You also state Well Documented, I can find the answer myself if you can provide the links to the Well Documented instructions. Also these features might not exist. Thanks
You can use the product page builder to customize anything on the product page. Also, you can use Theme Settings presets to configure some categories. Everything is covered in our documentation. If you need more assistance, you can create a topic on our support forum, and our specialists will be happy to help.
There seems to be an issue with the website or the theme, as it unfortunately does not display the mobile sticky navbar. Could you possibly give some advice? Or would you fix it? Thanks.
But it only doesn’t show it if I’m not logged in
Hello,
Please make sure that maintenance mode is not enabled in Theme Settings. Let me know if it helps.
Kind Regards
Its working thanks.
You are welcome. Feel free to contact us if you have any further questions.
Dear developers, of this theme. Why change class names with updates? This makes it really hard to update this theme. Because changes mades based on your theme in child theme are totally useless. Updates causes more time.
Hello,
Thank you for your question.
We never change anything without reason. Most likely, it was needed for some performance improvements. We always describe everything in our update articles in the blog https://xtemos.com/woodmart-7-5-update/
Kind Regards
For example on the cart page first you had: .woodmart-checkout-steps now it called .wd-checkout-steps
This particular class was changed a few years ago and you can read more information in our article here https://xtemos.com/docs-topic/update-6-0-explained/
Hi there, may I know is it able to allow to add in two additional input fields on User Registration form? or we need to get another plugin to do that?
Thanks!
Hello,
Regrettably, the option you are looking for is not available in our theme or WooCommerce’s default settings. Enabling it may necessitate additional customization of the code or the installation of an extra plugin, but we do not have instructions for either of these options. Please note that this issue falls outside of the scope of our theme’s support.
Best regards,
Ok thanks!
If you enter an attribute label for example “dₐ, rₐ, C₀ᵣ”, then Attribute hint content will not be displayed. Is there any solution to this except renaming?
$attributes_exclude ?
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
Hello there,
Sorry, it’s just a technical question about one of your demo.
1 – Why Demo Game doesn’t work properly ?
https://woodmart.xtemos.com/games/home-dark/Thank you
Best regards
Hello,
We have cleared the cache, so it should work correctly now. Please check from your end and let me know if it helps.
Kind Regards
Yes. it works now. So nice
Thank you, Best regards
Thank you
