348 comments found.
Its been 2 days I have not got any reply on my tickets. Fix my issues my client is loosing patience.
Hello Aftabahmed101,
We sincerely apologize for the delayed response and truly appreciate your patience. Our team is currently working on your issue—please check your ticket for the latest updates. If you need any further assistance, please don’t hesitate to contact us. We will prioritize your request.
Please reply my ticket it is over 2 days ive nott been able to import demo
We sincerely apologize for the late response — we missed your ticket, and we understand how frustrating the wait must have been.
We have now checked your site and successfully imported the demo data for you. Please log in and verify everything looks correct on your end.
If you encounter any further issues, please let us know right away and we’ll prioritize your request.
Hi Team,
We are planning to purchase your theme.
Can you please confirm below? WooCommerce Compatibility – Supports product listing, product page, cart, and checkout Includes product filters, search, wishlist, and compare Allows custom product fields (size, color, variants, etc.) Payment Gateway Support Order status tracking (Processing, Shipped, Delivered, Cancelled) Fully mobile-friendly (Android & iPhone)
Please share a demo site to test the features
Hi,
Our product is compatible with WooCommerce and will fully meet your requirements. If you encounter any problems, you can create a ticket on the forum at https://help.arrowtheme.com/ so we can check it for you.
Thanks.
Hi in theme zip file there is no option of import landing page
Hi,
If you purchased the theme, please install it and go to Lusion => import demo => import the demo you want to use.
Thanks.
import demos there is no list of landing pages
Hi,
Please install the Elementor Kit plugin and then create the page: https://prnt.sc/tSu481DStYH5 https://prnt.sc/zWOBF7nVMn5A
Thanks.
Hi, I’m experiencing a strange issue with the wishlist on my website. The wishlist counter (heart icon) shows some items, but when I open the wishlist page, it says “No product found.” Also, when I add or remove items, the counter changes, but the products don’t appear or disappear correctly — some “ghost” products remain.
I’ve checked and confirmed that the wcbt_wishlist key doesn’t appear in the browser’s local storage, even after adding products. I suspect that the theme’s built-in wishlist feature might conflict with the Woo Booster Toolkit wishlist script.
Can you please confirm:
1) Does Lusion include its own wishlist system?
2) If yes, how can I disable the theme’s wishlist and make sure only the Woo Booster Toolkit wishlist works?
3) Or alternatively, how can I make the theme’s wishlist display correctly on the wishlist page?
Thank you very much for your help!
Hi,
Please create a ticket on the forum https://help.arrowtheme.com/ so we can check for you.
Thanks.
Hi! Thank you for your time. I’ve investigated further and managed to solve the issue on my own — the wishlist counter and product cleanup now work correctly. You can consider this ticket as resolved.
Thanks again and have a great day!
I am using the lusion theme on my current wordpress website, I want to reinstall the wordpress as everything seems to be breaking. How do I maintain my license?
Hi,
You can reinstall, I will delete the license on the old site for you. Please provide more information so we can proceed for you or contact via email info@physcode.com
Thanks.
Okay the site I am using the license on is lugarfeliz.ng. How do I get the new license?
Hi,
I checked and found that the license has not been activated on this site lugarfeliz.ng. Please send the purchase code via email so we can check for you.
Thanks.
How do I get the purchase code? I actually have 3 licenses for 3 different websites, I cant say which is for lugarfeliz.ng
Hi,
You can contact us again via this email info@physcode.com, we will discuss more clearly.
Thanks.
Hi, how can I disable the currency option in WooCommerce? Because I only use Euros and this plugin is causing confusion; I can’t get Euros to display, and the dollar symbol keeps showing up. I have already tried to change the settings of the currency plugin but it does not work, the dollar is always visible. Thanks
Hi,
Please create a ticket on the forum https://help.arrowtheme.com/ so we can check for you.
Thanks.
I read the reviews because I’m looking for something properly done – you blame the lack of performance on plugins and the server – put the address in Google PageSpeed Insights – DEMO versions don’t even meet the basic CLS, LCP, FCP indicators .. there’s no point in mentioning SEO when the design itself doesn’t meet these 3 basic categories.
Hi,
Please create a ticket on the forum https://help.arrowtheme.com/ so we can check for you.
Thanks.
Good evening, I purchased your theme, I noticed that in the general settings I can’t make the maintenance page appear. It always remains white, as if there was no text (which instead is there). Why? Thanks
I imported one of the demos but in the theme settings there is only one “header” and “footer”, I can’t choose others! What should I do? There are no others in the drop-down menu. Thanks for the help
Hi,
We have responded to you on the forum. Please follow the feedback on the forum.
Thanks.
Hello, please help urgently!
I wordpress with the theme due to the hosting errors and now i need to get new purchase code or unregister the first one.
(I have messaged you on ArrowHiTech also so please reply here or there)
Please Help!!!
Hi,
We have responded to you on the forum. Please follow up on the response.
Thanks.
Hi already deleted the image we had of the size guide, deleted it from Multimedia area and also Appearence / Customization / Shop / Shop Single – Image Size Guide filed, but when we go to a product the image is still there ex. https://piiiton.com/shop/saia-avant-garde-cereja/ . On the product it self we see the image but can’t delet it. This is a bug. Need help because this size guide is inducing clients into error
Hi,
You can extend support and create a ticket on the forum for us to check. Or you can contact email info@templatica.net for us to check for you.
Thanks.
This theme needs to be updated. Slowed down website with every update.
Hi,
Please create a ticket on the forum https://help.arrowtheme.com/ so we can check for you or contact us via email info@arrowtheme.com so we can check.
Thanks.
I bought the theme 2-3 years ago. It worked fine then, but I soon downloaded it, for other reasons. Today I tried to upload it again, after previously downloading the latest version, but the upload hangs and shows a critical error during the demo import upload. Per my check, there is an error at YITH WooCommerce Wishlist, which I disabled it, but it is a part of required plugins and I cannot go on without istall it. Any idea what to do? Don’t tell me to renew the support. It support that your theme. Your theme is supposed to work properly with every upgrade, but it doesn’t and it’s a shame because you’ve done a really good job. I’d rather buy another theme elsewhere than use the one that has a problem that you didn’t notice. Unless you fix it and upload a fixed theme, because that way you will show more credibility to those who supported you by buying it and we will buy more from you.
Hi,
What theme version are you using? If support is expired, you can send an email to info@arrowtheme.com so we can check for you.
Thanks.
The last one. I downloaded it yesterday again.
Hi can’t figure out where to disable the popup that appears on the left corner of the page https://piiiton.com/shop/. There’s nothing regarding this on our documentation r I can’t seem to find it
Hello, after updating the theme files I get the prompt to update the plugin ArrowPress Core, but when clicking on the link I get no access to this page. Is there another way to update the ArrowPress Core plugin? Do I have to extend my support in order to do it? My current ArrowPress plugin 1.0 is incompatible with latest elementor version, so it have to be updated.
Hi,
Currently we do not know the cause to give a solution to the problem. Please renew and create a ticket on the forum so we can check the problem for you.
Thanks.
Hi, I’ve extended the support and sent a ticket.
Hi,
We have responded to you on the forum. You can follow the response on the forum.
Thanks.
Hello, I tried to activate purchase key but it not working and i am not getting positive response. Please request you to fix this issue. I already generate support ticket
Hi,
We have responded on the forum, please follow the forum so we can support you as quickly as possible.
Thanks.
Support ticket already generated. I think your theme has design issue. Please reply on my Ticket.
Hi,
I have responded on the forum, please follow up on the forum.
Thanks.
I am already following the ticket but i am not happy with the support because, you guys are weasting the time. at least we expect to get same design and layout which you offered but after installation getting too many issue on your theme and also i am not getting correct reply. support team reply without check the issue
Hi,
Sorry for the inconvenience, we have corrected it, please check again.
Thanks.
where is the new changelog
You can view at the end of our item details.
I checked yesterday the update is not here nothing since 2023 Version 2.1.2 – 17 May 2023 Remove lightbox for logo it is now 2024 April
Hi. We have corrected the year for the change log.
Hello,
Today i purchased your theme and i found functions are not working. Please help me to fix at urgent basis.
Please create a ticket on our forum: https://arrowhitech.ticksy.com/ and our team will check to fix that for you. Hope to hear from you soon.
Hello Ticket already created and i am waiting for solutions.
Thanks i got solution.. thanks
Hello, I generate ticked 6 days ago still not get any support form you. Please fix the issue which is on your theme
Sorry, have you created a ticket on the forum https://arrowhitech.ticcksy.com/ yet? I checked and didn’t see your ticket. Please check again.
Does it support Turkish?
Yes, we use Woocommerce plugin so it will support Turkish.