311 comments found.
HI IS THIS THEME SUPPORT RTL ?
Dear @zeronawaftrx,
We appreciate your contact and your interest in our theme.
Please note that RTL support is not included with the theme.
Thank you.
Hello I’m having trouble with elements on the Orbius theme.
I did a fresh install and followed the documentation ( Using recommended PHP settings as well) to install Orbius. Somehow, anytime I add a theme element using Elementor, the element is duplicated on the page (Only in preview, but not in editor).
There was something I noticed, and that’s the font color in Customizer is applied in the first element, and it isn’t applied in the other. I believe there may be 2 different CSS files being called. I tried enabling using default CSS in Elementor’s settings but that didn’t change anything.
I’ve noticed that this only applies when I use the child theme, and it also doesn’t happen when I create a Landing Page.
My apologies I just noticed you replied to my e-mail. I will continue to communicate via email
Hello again 
.
mobile and tablet version text is not displayed.
Text under section title is not visible. More specific: who we are / discover or identity ( discover our identity text is not visible on tablet and mobile ).
this defect is found also on all other sections.
good luck and have a wonderful day
Hello @danilabogdan2018,
You can enable it in the “Responsive Settings” section within the title and other widgets.
Thank you.
Hello, can you please help me change the featured project title? I can’t find the setting that does that. Thank you
Hello @danilabogdan2018,
We apologize for the inconvenience. We discovered that “Featured Projects” was hard-coded in the code. To address this, we have added a new text field to allow for editing this text and have uploaded the latest version. Please update the theme and the “Orbius Core” plugin to the latest version to resolve the issue.
Screenshot: https://paste.pics/QYQ4O
Theme update documentation: https://premiumthemes.in/docs/common/theme-update/index.html#theme-automatic-updates
Thank you.
I installed the theme. Im working with elementor and I can’t see the templates or blocks of the theme on my templates… Where do I find the templates?
Hello @ililnoamdesign,
Thank you for choosing our theme. After installing the required plugins, please use the One-Click Demo Install feature to replicate the demo site on your website. Once the installation is complete, you can utilize Elementor’s copy and paste functionality or the template creation feature to customize the content across different pages.
One Click Demo Install: https://premiumthemes.in/docs/orbius/#4-one-click-demo-import
Copy and Paste page builder content: https://www.youtube.com/watch?v=g61JDlEBONQ
Use Saved Templates: https://www.youtube.com/watch?v=xVJ8xFUMs9I
Thank you.
Just purchased, and installed required plugins and demo data on fresh wordpress installation.
The page interactive projects is not working.
Url to test site is: http://manchester.c8yprv6w9k-eqg35w8mm3xn.p.temp-site.link/interactive-projects/
Admin login can be provided as necessary.
Thank you!
Hello @westj007,
I apologize for any inconvenience caused.
Please send your website admin login details via our profile page form so we can debug the interactive projects display issues. ( https://themeforest.net/user/softwebmedia ).
Thank you.
I sent you login credentials to your profile page. Please take a look when you can. Thank you.
We have just replied to your email. Please check at your earliest convenience.
Hello @westj007,
We have resolved the interactive projects display issue in theme version 1.0.5. Please update the theme and the Orbius Core plugin to fix this issue.
Theme update documentation: https://premiumthemes.in/docs/common/theme-update/index.html#theme-automatic-updates
Thank you.
I have two questions: 1. Can I use W3 Total Cache Plugin to manify CSS? 2. For the Site identity, I added it and it shows in laptop/desktop but no in phone. How can I fix that? Thank you in advance
Hello @hadilhagar0,
1. Yes, you can use any cache plugin to minify CSS.
2. It could potentially be related to browser cookies or another issue, as there is no separate coding required to display the favicon. WordPress default functions handle this automatically.
Thank you.
Hello
With the “full screen menu”, certain pages should be opened in a new tab. In the menu settings, the checkbox is set for Open in new tab, but it does not accept this setting. can you help me.
Hello @lookrativ,
Thank you for choosing our theme!
The theme’s fullscreen menu features slide-up and slide-down functionality, which requires preventing the default function to ensure smooth operation across all devices.
For enabling the “open in new window” feature, please follow these steps:
1. Navigate to Admin > Plugins > Plugin File Editor.
2. Select “orbius-core” from the dropdown menu located at the top right corner.
3. Proceed to “elements” > js > min > click on “mk-widgets.min.js”.
4. Locate the code section as per the provided screenshot and make the necessary modifications by commenting out the lines.
Screenshot: https://paste.pics/QXAMF
Thank you.
hello thank you. I have commented out the two lines, but the pages still do not open in a new tab.
Please comment out the third line at the bottom of the screenshot,
window.location.href = $item.children("a").attr("href");
To ensure all changes take effect properly, please perform a hard page refresh and clear temporary files and cookies from your browser.
Perfect, thank you!
Hello, and congratulations for this wonderful theme! I would like to install custom font. Thanks!
Hello @antoniogrizzuti,
Thank you for choosing our theme!
To set custom fonts, please proceed to Admin > Appearance > Customize > Typography > Fonts ( https://paste.pics/QX9CH )
Documentation: https://premiumthemes.in/docs/orbius/#typography
Thank you.
Hello, I am struggling to remove the author bio from the sidebar in blogs. I followed the documentation to disable the author bio from Appearance => Customize => Blog, but that is not working. It is still there.
Hello @hadilhagar0,
To manage sidebar widgets, please navigate to Admin > Appearance > Widgets > Right Section, where you can edit or remove them as needed.
Thank you.
Hey guys, your blog-grid does not function like on your preview page. It works more like an blog without sidebar.
Here is screenshot: https://prnt.sc/bJIp2ER-P103
Thanks
Hello @krajacic,
Please utilize the “Blog Posts” widget and configure the columns and other settings as depicted in the screenshot provided to replicate the blog grid page layout similar to that of the demo site. ( https://paste.pics/QVLV7 )
Thank you.
hello, i hope you are good. I install everything by following the guide but I can’t see the menu on the menu bar. I need some help. i tried the menu setting but it still doen’t work.
Hello @masskeka77,
I apologize for any inconvenience caused. To assist you further and provide a detailed response regarding the menu display issue, could you please share a screenshot via [https://paste.pics/](https://paste.pics/) or alternatively, send your website admin login details through our profile page ( https://themeforest.net/user/softwebmedia )? This will enable us to thoroughly investigate the issue and provide a comprehensive solution.
Kind Regards, Softwebmedia
Hi,
I have purchased this wordpress theme.
Could you please help me with the guide ?
I am a noob with Wordpress, this is going to be my first wordpress website.
Looking forward to your reply.
Thanks
Hello @navkar3x,
Thank you for choosing our theme.
You can find detailed instructions for installing the theme and importing demo content in our online theme documentation. Please refer to the following link for step-by-step guidance: https://premiumthemes.in/docs/orbius/#1-introduction
Thank you.
Hi,
I’ve updated the theme and the plugins that come along with it and still its not working, Please help, this is urgent for my client and for my reputation and yours.
Awaiting your reply, Kind regards,
Hussein Al Nabulsi Founder/CEO Alpha Web Agency Muscat, Oman
Hello Hussein,
I apologize for any inconvenience caused. Kindly submit your website’s administrative login details through the form provided on our profile page ( https://themeforest.net/user/softwebmedia ) for us to investigate and resolve the issue promptly.
Thank you.
I’ve already sent this previously and the logins haven’t changed, please login and see what the issue is and please fix it or tell me how to fix it.
Kindly deactivate the “coming soon” page to enable access to the admin panel, allowing me to investigate and address the issues.
done, although you could still access it with the coming soon working, just like i did. Thank you, looking forward to hear good news from you soon.
We have responded to your email. Kindly review it at your earliest convenience.
How do I switch between the built-in demos?
Hello @lukaszbo,
Thank you for choosing our theme.
If you require assistance with importing demo site content, I recommend consulting our tutorial available at the following link: https://premiumthemes.in/docs/orbius/#4-one-click-demo-import
Alternatively, if you have already imported the demo content and wish to designate a specific home demo page as your main homepage, please refer to our detailed tutorial accessible here: https://premiumthemes.in/docs/orbius/#home-page-settings
Thank you.
Hi, I’ve just bought the template but I am trying to install it and I am getting a message of possible malware in the URL. Please help
Hi @patichada1,
We apologize for any inconvenience caused. To expedite the resolution process, kindly provide either your website’s admin login details via our profile page form ( https://themeforest.net/user/softwebmedia ) or share a screenshot of the URL in question. This will enable us to promptly assess the issue and provide you with a solution.
Thank you.
HI,
A pre-sale question, please.
Is the main landing/product page a part of the demo install? Or would one have to build out such page in Elementor?
Thx
Hello @rosebud,
Thank you for reaching out to us.
The main landing page is not a part of the demo install. It is a separate static HTML page and does not come with the theme purchase.
Kind Regards
Hey guys, i purchased the theme Orbius, I’ve installed it and imported demo data etc. now im unable to edit any page or any section to change the logo for example, please help me sort this out asap
elementor just gets stuck on loading and doesnt actually work, ive tried installing an older version and i tried reinstalling the new too, still nothing
Hello @abehlim23,
We sincerely apologize for any inconvenience caused. To ensure smooth operation, kindly review the minimum requirements for running the theme with the Elementor plugin. You can find this information by navigating to Admin > Theme Panel > Theme Dashboard > System Information.
If your site’s server settings meet the specified minimum requirements and the issue persists, please provide your website’s admin login details via our profile page contact form ( https://themeforest.net/user/softwebmedia ). This will enable us to thoroughly debug the issue and swiftly address any underlying concerns.
Thank you.
Hi, i have a problem with the Dual Slider. 1. When I use the Demo Content and I remove any container from that page, the text from the dual slider goes away.
2. When I create a Dual Slider on my own and add content on my own the text also doesn’t show. I don’t know how to fix this.
Hello @leonidaas,
We apologize for any inconvenience caused. We have enhanced the dual slider content loading script in the latest theme update. Kindly update your theme to the latest version and then update the “orbius-core” plugin to resolve the issue.
Theme update documentation: https://premiumthemes.in/docs/common/theme-update/index.html#theme-automatic-updates
If this step does not resolve the problem, please provide your website’s admin login details via our profile page form ( https://themeforest.net/user/softwebmedia ) for further debugging.
Thank you.
Thank you! It’s working again. Though, I do have another problem. When I create a custom header, all possible click options won’t get displayed. Only the Logo is still there
Hello @leonidaas,
Kindly provide a screenshot to facilitate a more detailed response. You may utilize the https://paste.pics/ for sharing screenshots:
Thank you.
Next to “Fleig” should be the header navigation but it doesn’t show since i created a new menu called “Header Fleig” which i have also already selected with the Customizer
Hello @leonidaas,
Edit header: https://paste.pics/QWCTG
Kindly adhere to the steps outlined in the provided screenshot to display the horizontal menu on the header.
screenshot:. https://paste.pics/QWCSF
1. Click the structure icon. 2. Go to the container tab. 3. Choose the horizontal menu. 4. Select the menu from the dropdown.
If the provided steps do not resolve the issue, please navigate to our profile page contact form and share the website admin login details for further troubleshooting and debugging. ( https://themeforest.net/user/softwebmedia )
Thank you.
The Dual Slider doesn’t work again. www.mood-designs.de for reference
We have resolved this issue in theme version 1.0.2. Please update the theme and the “Orbius Core” plugin to the latest versions to fix the issue.
Theme update documentation: https://premiumthemes.in/docs/common/theme-update/index.html
Hello. I installed the theme and plugins correctly and then imported demo content. It repeat the same content in the page. You need the login details to see the website, please contact me privately
Hello @paolof15,
Thank you for choosing our theme.
I apologize for the inconvenience caused by the demo import issue. Kindly submit your website’s administrative login credentials via the contact form ( https://themeforest.net/user/softwebmedia ) on our profile page to facilitate investigation of the demo content matter.
Thank you.
Hello @paolof15,
We have responded to your email. Please take a moment to review it.
Thank you.
