76 comments found.
The theme demo content would not import. I contacted their support and they did not respond for two days. I could not wait around for them, so I got a different theme. I requested a refund and then they finally responded saying they would fix it. I told them I already spent 12 hours working on my new site before they responded so I just want the refund, and then they just started ignoring me in support. They refuse to give me a refund. They replied to my review, though, saying I didn’t give them enough time to fix it, but two days is plenty of time, and they didn’t even respond until I requested a refund, so how do I know they wouldn’t have taken longer if I didn’t. There are a few other bugs in the theme, too, which I mentioned in my review. I wouldn’t trust them for ongoing support if this is how they do business.
Our team want to help you but you didn’t give us time.. Thanks.
That’s all you have to say? I gave you two days. Two days is plenty of time.
Two days is not excessive for technical support. Thanks.
Thank you for admitting that you think it’s fine to keep your customers waiting. And regardless, if a customer has issues with your product and wants their money back immediately, you should honor their request. It’s your fault that the product has issues, not the customer’s. I have used plenty of themes on here and did not have these issues. Fix your issues and fix your attitude! And take a class on customer service.
How to change the Color Scheme of the Theme?
Hi, kindly submit a support ticket, then our team will assist you. Thanks. https://themekalia.ticksy.com/
I have installed the theme and all plugins. However i am not able to edit using elementor. It keeps on loading for hours when i click edit with elementor and a an edit by safe button appears, which also does nothing when i click
https://themekalia.ticksy.com/ticket/4246211Please provide us support as soon as possible.
We haven’t received any response from you.
Nearly two days have passed, and we have yet to receive a response from your team.
Hi, I have checked the ticket. You got reply from our support team on the same day. Please check and give the asked information.
We have shared the details on the same ticket. Kindly check. It’s urgent
You will get reply from our team on office time. BTW, why you commenting here without checking the response?
I have installed the theme and all plugins. However i am not able to edit using elementor. It keeps on loading for hours when i click edit with elementor and a an edit by safe button appears, which also does nothing when i click
Hi, kindly submit a support ticket, then our team will assist you. Thanks. https://themekalia.ticksy.com/
I have sent a ticket and i havent got a reply yet
Hi, you responded from our support team. Thanks.
Your theme doesnt upload…
Hi, kindly submit a support ticket, then our team will assist you. Thanks. https://themekalia.ticksy.com/
Buonasera, non riesco ad installare le Demo, si ferma al 4% e non va avanti
Hi,
Kindly submit a support ticket here – https://themekalia.ticksy.com/submit/#100018270 then our team will assist you.
Thanks.
Ho già aperto un ticket lì
Buonasera, può rispondere al ticket? Il suo DEMO richiama pagine segnalate con malware per cui l’importazione viene bloccata e non fa installare le Demo
Hi, our support team will reply soon. Thanks.
Buongiorno, andando a replicare l’import del tema ed analizzando i log lato server abbiamo visto che il processo di importazione tenta una connessione alla url: s1096.usc1.mysecurecloudhost.com che è associata all’IP 192.250.227.23
Questo ip risulta bloccato a livello globale sui nostri sistemi di protezione in quanto ha svolto attività malevole, come si può vedere dal seguente link:
https://report.bitninja.com/incident-report/4d8e79f40e?_gl=1*19qb4it*_gcl_au*MTMxNzQyMjYxMy4xNzQxMjYzNTU4LjE2MDc4ODI5NjQuMTc0NjAwODc1MS4xNzQ2MDA4NzUxPertanto non può essere sbloccato poiché potrebbe estendere l’attività malevola anche sui nostri server.
Good morning, replicating the theme import and analyzing the server-side logs we saw that the import process attempts a connection to the url: s1096.usc1.mysecurecloudhost.com which is associated with the IP 192.250.227.23
This IP is blocked globally on our protection systems because it has carried out malicious activity, as can be seen from the following link:
https://report.bitninja.com/incident-report/4d8e79f40e?_gl=1*19qb4it*_gcl_au*MTMxNzQyMjYxMy4xNzQxMjYzNTU4LjE2MDc4ODI5NjQuMTc0NjAwODc1MS4xNzQ2MDA4NzUxTherefore it cannot be unblocked because it could extend the malicious activity to our servers as well.
O risolvete al più presto oppure mi rimborsate
I’d like to know once the bugs are fixed. The main thing being the Whitehall Plugin doesn’t work on newer PHP, had to set to 7.4.
Hi, kindly submit a support ticket, then our team will assist you. Thanks. https://themekalia.ticksy.com/
Has this theme been updated yet to work with the latest version of Elementor? The changelog says it hasn’t been updated since Version 1.3 in 2022?
Hi, We have updated changelog. Thanks.
Thanks!
Can you guys update your White Hall plugin? It’s not compatible with the latest versions of Elementor or Elementor Pro. I can’t update my plugins without a critical error.
Hi, we will fix the issues and update soon. Thanks.
Thanks!
Any update on this? Jeez! I just tried updating the theme and it’s causing a critical error, again!
Hi, please share error screenshot. Thanks.
There is no screenshot to share. Updating the plugin causes a critical error. We need a Whitehall core update please.
Hi, please download latest version and use it. Thanks.
This fatal error is all because of WP update? Can you tell me what WP version is it up to and what PHP version? I posted a ticket but I put into “others” category because it expired…I barelly used support.
Hi, please contact with support team about your issues. Our team Will help you. Thanks.
I submitted a ticket because I can’t install the demo content. Can you please get back to me?
Ticket number is: PRIVATE TICKET #3722832
Hi, you will get reply soon. Thanks.
could you please check the below ticket Urgently? Demo import issue. I think this is due to Whitehall Plugin install issue.
Private Ticket #3701981
Hi, you responded from our support team. Thanks.
Thank You so much. That was quick.
Hello Please i can’t activate whitehall plugin the error is Plugin could not be activated because it triggered a fatal error.
Fatal error on activating plugin, but all was working fine, on a wordpress update and all website die. Please help. I cant put Ticket because i buy Whitehall a months ago but all was working fine… I cant understand.
I cant put a ticket say: Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license. But i dont understand. My site was working good and From one day to the next it simply stopped working and won’t let me activate the Whitehall plugin.
Hi, please select any item category https://prnt.sc/eUv0XjHO9M5X
hi Please i can’t activate whitehall plugin the error is Plugin could not be activated because it triggered a fatal error.
also i can’t import demo
Hi, kindly submit a support ticket, then our team will assist you. Thanks. https://themekalia.ticksy.com/
hello
i can’t activate whitehall plugin the error is Plugin could not be activated because it triggered a fatal error.
also i can’t import demo
When Elementor is active, the site only shows the header and footer. When Elementor is deactivated, all the data is displayed but without any CSS or JavaScript, resulting in unformatted data
The support is very bad. I solved the problem independently by using PHP 7.4.
Thanks.
Hello, I was planning on purchasing your theme, but I’m currently having an issue where I can’t enter my card. I think this problem is related to the platform (Envato Market).
On the other hand, I would like to know if it is possible to publish PDF files and download them via the administration interface (several files) or is it only possible in Gutenberg with your theme.
Additionally, the project I want to work on requires the ability to publish multiple PDF files and make them downloadable per section, or even per page, hence the importance of the first question.
Thanks in advance.
You can upload PDF and link it to any pages.
This implies that the publication of PDF files is not possible in post-it form (like articles or portfolio creations) but only in insertion per page ?
Yes, only insert in page. Thanks.
Hello, I love your theme. I need it for a Non-Profit Association,
and together we many services we want to offer to our community, we organize many events, some of which we collect money for charity. Could you tell me if your theme would have the capability to add a booking system for the events and possibly pay for some of event tickets ?
Thanks
Andrea 
Hi, money collect option is not available here but you can use plugin for this. Thanks.
Hi, Thank you. Sorry for late reply. I was on holiday.
Could you please advise a plugin, or woocommerce would also work and integrate well with your theme events bookings?
I will look forward to your reply.
Thanks
Andrea
Hi, you can check this plugin https://givewp.com
Hi, thank you again. But I don’t think this plugin will integrate with the event booking and ticket payments on the site, will it ?
Many Thanks A
Hi, you need to hire us for custom services. Thanks.
Can I get assistance for this theme? The first one had a install error and the replacement theme I was sent is also not working. Please assist. I’m Getting the following error.
Unpacking the package… Installing the theme… The package could not be installed. The theme is missing the style.css stylesheet. Theme installation failed.
Ive already opened a ticket for this.
Hi, you will get reply soon from our support team. Thanks.
Previous reviews about the product not working are correct. The theme does not work. When the error occurs and you contact support for help they will reply as slow as cold molasses. You will get 1 unhelpful reply per day if at all. 7 days after buying a theme it still does not work and customer service is ridiculous. Buy another theme. I want a refund.
Hi, please check the ticket. Thanks.
Honestly, thats the WORST theme we’ve ever worked on. After wasting so much time trying to customize it – we have to switch to another one and start over. This kind of product should be prohibited on Themeforest. Its NOT for public use!
Hi, kindly submit a support ticket, then our team will assist you. Thanks.
Your support is a waste of time. I’m requesting refund. We’ve bought another theme and already completed a website in 2 days. Your support is useless
Hi, please contact with support team about refund. Thanks.
Your support is REFUSING to take action and to grant refund. What is your solution?
Hi, please contact with support team about your all query. Thanks.
Hi
How can I change the default red color?
Hi, kindly submit a support ticket, then our team will assist you. Thanks.
