877 comments found.
In latest version we now see error when editing any elementor page
ElementorPro\Modules\Forms\Widgets\Form::handle_control_position: Cannot add a control outside of a section (use `start_controls_section`).
Hello,
Please open a support request here https://thememove.ticksy.com/submit/, then we will check and guide you.
If your support has expired, you can also reach us via email at support@thememove.com. However, please keep in mind that email is not our main support channel, so the response time will be slower than usual since we have to process support tickets in the Ticksy system first.
Regards
Just an FYI. The following URL/asset below is been flagged by Kaspersky AV when you’re logged in to the backend of a website:
Event: Visit to a website was prevented, Object name: move_addons_preview.jpg, Object path: https://api.thememove.com/dashboard/assets/images
Hi friend,
Thanks for your information. We’ll check this issue.
Best regards.
Thanks. This is still an issue though. Flagged on a few:
https://www.virustotal.com/gui/url/9a30c1f0b3109a5ca13eb265180f9f07a190b767885b713e222ebcfced79ddb4?nocache=1Why is this domain being accessed when using the backend of the website?
Hello
Don’t worry, this is just a photo link. Please ignore it, we will remove this image link in the next version.
I’d be more concerned that the domain (api.thememove.com) may have been compromised
I have 3 plugins that have never been updated, and the performance of my site is very low. I checked, and it’s because of them. can you please update it for me
Hello,
Please open a support request here https://thememove.ticksy.com/submit/, then we will check and guide you.
If your support has expired, you can also reach us via email at support@thememove.com. However, please keep in mind that email is not our main support channel, so the response time will be slower than usual since we have to process support tickets in the Ticksy system first.
Regards
I bought this theme and although everything seems perfect, it has some important details to improve, for example, I need it in the products variable, when showing its variations in the product archive or category pages, when selecting one of the variations, which allows you to add directly to cart without having to enter the product, instead it always says “Select options”, is there a way to fix this or add that function?
Hello,
Please open a support request here https://thememove.ticksy.com/submit/, then we will check and guide you.
Regards
Hello, Even products reviews activated in Woocommerce settings, the WPC review tab does not appears and no link on stars and 0 reviews.
As well as search console note Either “offers”, “review”, or “aggregateRating” should be specified.
found a security plugin conflict
Hey there,
i was wondering if you guys are offering a full setup guide to using the LiteSpeed ESI feature. It’s rather intriguing to set it up properly, and i was hoping that you, as the creator of the theme, would have a much better insight on how to set it up properly. Maybe it works right out of the box, but i’m not sure about the ESI Nonces setup, as it may require additional nonces to be defined to work flawlessly with your cart features and so on.
So that for MinimogWP (Woocommerce), pages would serve cart and other personal user interfaces as private cache, while still benefiting to offer the rest of the page from public cache using ESI.
An official setup guide would be a life saver for sure.
Hello,
Please open a support request here https://thememove.ticksy.com/submit/, then we will check and guide you.
If your support has expired, you can also reach us via email at support@thememove.com. However, please keep in mind that email is not our main support channel, so the response time will be slower than usual since we have to process support tickets in the Ticksy system first.
Regards
since I am using this theme my hosting showing 100 % usages. and my woocommerce stack i am using namecheap server what to do i have no idea
Hello
Try Increasing Server Resources: Consider upgrading your hosting plan to one with more resources (CPU, RAM).
Best regards.
Images do not appear on the product detail page after the woocommerce plugin update
Hello
Please clear browser cache and check back your site. https://prnt.sc/jnswWXZUocqL
Best regards.
Hello, I already have your theme, but I have a question. When I search for a product in the bar, if I search for “bath” certain products appear and if I search for the plural, basically none appear. Is this normal?
Hi
Search bar will return different results for “bath” and “baths” because they are different words. This is completely normal.
Best regards.
Hi, I’m looking to purchase this theme.
On the megamog template it shows “estimated delivery date” is this possible for products I upload on the site or import?
The “ask a question” button is it possible to customise this?
Hi friend,
All these sections are freely customizable.
Best regards.
Multi-currency plugin version has not been updated
Hello
Multi Currency for WooCommerce plugin version 2.3.2.1 has been updated in theme version 3.2.2.
https://prnt.sc/Dfut--3Gntwa https://changelog.thememove.com/minimog-wp/Regards.
newest update is view version 2.3.3.
Hi
We will update this plugin in the next theme version.
Regards.
why does my website is not working properly? only this function is not working? is it really necessary? with out this can not work your theme?
Remote Get
✕ WordPress function wp_remote_get() test failed. Please contact your hosting provider to enable it. Status code: 403
Hello
This is a problem related to your hosting. Please contact your hosting provider to resolve this issue.
Regards.
my hosting provider are unable to resolve this. my question is that your theme wouldn’t work without remote get
Hello,
Please open a support request here https://thememove.ticksy.com/submit/, then we will check and see how we can help you with this problem.
Regards.
Hi. All themes will not work well if this problem exists.
Hello,
I’ve purchased the theme and didn’t ask anything during the support period, however, I’m finding some issues at the moment and I need your assistance.
I had the theme running for some time and now I decided to update it. Some of the plugins are impossible to update due to an error. As a result, I can’t update some plugins that seem to be mandatory.
The following plugins are impossible to update:
WPC Smart Compare for WooCommerce (Premium) 6.2.5 Recommended WPC Smart Wishlist for WooCommerce (Premium) 4.8.6 Recommended WPC Frequently Bought Together for WooCommerce (Premium) 7.1.0 WPC Product Bundles for WooCommerce (Premium) 8.0.5 Recommended WPC Product Tabs for WooCommerce (Premium)
When I press the update button I get this message: “No update archive available.”
Another issue that I have is the custom Footer translation. I’m using WPML.
It seems that there is no option to translate the custom elementor footer. Or I can’t see any. Can you please assist with this?
I sent an email to you as well.
Hello
If your support has expired, you can also reach us via email at support@thememove.com. However, please keep in mind that email is not our main support channel, so the response time will be slower than usual since we have to process support tickets in the Ticksy system first.
Regards
Any updates on this?
Hi Vitaly_Sky. Please deactivate WPC plugins before updating them.
Also how can I use templates for Shop page, category page created in Elementor instead standart templates from theme? I need to create my own template for shop and category page only. Thanks
Hello,
Please open a support request here https://thememove.ticksy.com/submit/, then we will check and guide you.
Regards.
I can’t create the ticket because theme was bought by my client and I have no any details. I will write to your email.
Hello. I used this theme (bought by my client) and I found the problem. When I use the Polylang (or WPML) and trying to use wishlist on two language versions – I have critical error at class-global.php at line 57. ... Going to wishlist page on russian language (set as default in wishlist settings) – I got critical error. ... If I going to english version (not default) – everything is ok.
Please help me to fix it.
Hello,
Please open a support request here https://thememove.ticksy.com/submit/, then we will check and guide you.
Regards.
why in checkout if I added a date filed it doesn’t lock the same as other fields
Hello,
Please open a support request here https://thememove.ticksy.com/submit/, then we will check and guide you.
Regards.
Hallo, as i read in your doc. we should use php 7 or 8 but this is outdated and is not supported by PHP team anymore. Using outdated PHP versions poses a security risk for the website. can we use the php ver 8.1 or 8.2? would u update the website to the new PHP or what? regards
Hello. You can use PHP 8.1 or 8.2. Regards.
Hi! How can I reduce the speed of top header marquee? Thanks.
Hello. There is no option to do this.
Please check the Live Preview, all Demos show 502 Bad Gateway, i want to check the demos before i install any of them. Thanks!
Hello
The current demos are working fine. Please check.
where to add size chart?
Hello
You can refer to this document:
https://minimog-wp.gitbook.io/minimog-ecommerce-wordpress-theme/ecommerce-features/size-guideRegards.