4647 comments found.
The product card settings is missing the option to turn on reviews.
Hi Friend,
Review function is not from our theme, you need to install any app into theme.
If you added code app into theme source but it doesn’t work, we can help you check. You can open a ticket at this link to get our support for your case: https://halosoft.ticksy.com/
Thank you so much.
Can you please tell me your next discount date so i will buy this theme
Hi Friend,
Thank you so much for your attention to our theme.
We apologize that there are currently no discount programs for Ella. If you are interested, you can leave your email address or open a ticket at this link https://halosoft.ticksy.com/. If there are any discount programs, we will contact you.
Done
Thank you so much.
Does the bundle/upsell feature include a volume discount option? I’d like customers to get a discount if they buy 2, or 3, or 4, etc.
Hi Friend,
For Product bundle, it helps customers add additional products besides the main product. They will get a discount when adding to cart all products in the bundle. This is also a way to boost your sales.
For the function you mentioned, you should open a ticket at this link https://halosoft.ticksy.com/ with category Presale and describe more details your request or send us the mockup so that we can check it for you.
New Badge: Type Dynamic bug
Hey, good day! Hope you are well.
There seems to be a bug with the new badge: Type.
All products that have a (NEW) tag show an error (Sale -Infinity%).
Kindly address this. Thank you.
Hi Friend,
For this request, we would like to login your store to deeply check.
In case your support time expired, please open a ticket and choose category Shopify https://halosoft.ticksy.com/, we will check it for you. If it relates to theme, we will help you fix it. If not, you need to renew support time to get our support.
Thank you so much.
Hey,
Good day! Hope you are well.
I tested the functionality with Shopify’s default theme and with Ella 6.6.0, and it works fine. However, there is an issue with Ella 6.6.1 where most items on sale display errors (Sale -Infinity%) or return null values. It seems like something went wrong with the update and needs to be addressed in the next release.
Please forward this information to your development team to handle.
Thank you!
Hi Friend,
We would like to login your store to check. We have replied to your ticket.
Please keep in touch with us via your ticket.
Thank you so much.
How to remove Collection and product From URL ?
Hi Friend,
We regret that we can not help you to remove collection/product from the URL, it is the default path of Shopify that cannot be deleted.
I got an error with the metafield “{type“}]}]}” Kindly check the attachment.
The metafield is not working properly. Additionally, when I install new apps, they do not appear in the “App Embeds” section. Please check the attached screenshot for reference. Here is the link to my website: [website link]. https://johnandananth.co.in/i already raised the ticket. kindly check it – https://halosoft.ticksy.com/ticket/3661850
Hi Friend,
We replied to you via your ticket, please check it now.
Thank you so much.
What was the update on the 29th? Was that to fix the multiple issues from the May 24th release?
Hi Friend,
We released a version on 29th to fix minor issue about missing product templates.
Thank you so much.
Need help on someone purchase popup text message. See the screen shot, the alphabet “a” need space before product name. Give me the solution please. Screen shot attached: https://paste.pics/70ce0f0103b1abb9ec4f2b98dbc4fc93
Hi Friend,
To handle it please open Edit theme default content and search for “Someone recently”: https://prnt.sc/bxzzBpBXu7lB
Then, add a “space” after “Someone recently bought a”: https://prnt.sc/-hvnh4l3n7Xj
Hope this helps you.
Hello. I would like to show my appreciation to the developers for creating this amazing Shopify theme, with a little bit of coding knowledge and following the setup instructions, this is the best theme you can ever have on your Shopify store.
I would like to highlight that the only issue I found is with the product options labels, which are not responsive on Android devices. Maybe someone experienced a similar issue and can help with a suggestion?
Thank you in advance!
Hi friend,
We tested on our demo and it works well.
To support you, please open a ticket at this link: https://halosoft.ticksy.com/ we will check and get back to you soon. (Don’t forget to grant permission login your store).
Thank you so much.
How to turn off quick off? https://snipboard.io/v3gKhd.jpg
Hi Friend,
1. When I click “Submit” in the Newsletter popup, there is no prompt. I haven’t received any emails, how can I solve this problem? https://prnt.sc/jjEfPka8s0bN
-> To support you for this request, we would like to login your store to deeply check. Please open a ticket at this link: https://halosoft.ticksy.com/, don’t forget to give us permission to login your store.
2. How to turn off quick off? https://snipboard.io/v3gKhd.jpg
-> You go to Theme settings -> Product card -> Product Action -> disable this option: https://prnt.sc/i7Y1W-X2MgQf
I can’t submit a ticket because my license has expired, but I have created a staff account for halothemes.team@gmail.com. I’m currently using the Ella theme.
Hello,
Because your support time expired, you can not verify theme license. So you can choose category Shopify, but on your ticket, you have to show us the theme license.
After we check your store and the issue relates theme, we will help you. But if it is not from theme, you need to renew the support time to get our support.
Thank you so much.
Hi!
If i buy this theme, can I edit the theme code?
Hi Friend,
Yes, you can totally edit theme code. There are some changes are available on Customize, there are some changes you need edit code.
If you have any difficulties with our theme, our support time are willing to support you.
Thank you so much.
Hi, the side bar categories menu drop down is not working in the main collection list page. Hope you can help me ASAP! Thanks!
Hi Friend,
For technical requests, we would like to login your store to deeply check.
Could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ we will check and get back to you soon. Don’t forget to grant us permission to login your store.
Thank you so much.
Hi, I submitted a ticket. Hope you can help me ASAP! Thanks!
Hi Friend,
We got your ticket 10 hours ago, our team will verify it and get back to you ASAP.
Thank you so much.
Thank you. For your quick response. Highly appreciated.
Hi. Can I setup the product page like this with Ella? https://www.uprinting.com/custom-printing.html (if customers choose different options on the checkbox, the product page will give them more variables based on option they chose . for each of those, it will have different prices)
Hi Wizi,
We regret that this function is not available on Ella theme, we recommend you should find apps on Shopify market to get this function.
If you have any questions about our theme, don’t hesitate to open a ticket at this link to get our support: https://halosoft.ticksy.com/
Thank you so much.
Is there a way to upload file/design on the product page ? tHanks
Hi Friend,
You mean that you want to have the options so that your customer can attach file into on Product page? If so, it is available on our theme.
Please follow this instruction to set up: https://halosoft.gitbook.io/ella-documentation/theme-settings/general/swatch-customization-option#customization-option
Hi, How to turn off the floating share button. https://snipboard.io/X7pFra.jpg
Hi Friend,
You go to Theme settings -> Recently viewed popup -> disable 2 options here: https://prnt.sc/8PWA5uVigVcD
Hope this helps you.
Hi, When I click “Submit” in the Newsletter popup, there is no prompt. https://prnt.sc/jjEfPka8s0bN
Hi, How to turn off quick off? https://snipboard.io/v3gKhd.jpg
After Current update mobile toolbar not working also facing issue with image zoom on product page. in the new update multiple product page templates are not showing
Hi Friend,
We tested on our demo and it works well, so we would like to log in to your store to deeply check.
Could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ we will deeply check and get back to you soon.
Thank you so much.
The out of stock feature is not working.
Hi Friend,
Can you tell us what version you are using?
We test on our demo and it works well. Could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ we will deeply check and get back to you soon.
Any plan to build a WooCommerce theme for ELLA?
Hi Friend,
Unfortunately, currently, we have not developed a theme for the WooCommerce platform. We will try to develop it in the future.
Now if you have any questions about Shopify or Bigcommerce themes, don’t hesitate to contact us, we are willing to support you.
Thank you so much.
Hi, I would like to know if there is a feature about your theme.
Does your theme have the functionality to display different variants of a single product as separate items? (For example, listing each color variant as separate products on product listing pages.)
Or if this feature is not available;
If we plan to add the colors of the products as separate products rather than as variants (so that more products appear on the listing page). In this case, is it possible to associate the same product with different colors on the product pages and show them as variants?
Dear Arexa,
The functions you mentioned (splitting variants and merging variants) are not available in the theme. However, we can custom code and charge a fee for these works.
Please open a ticket at this link https://halosoft.ticksy.com/ to discuss these custom works.
Thank you so much.
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