247 comments found.
Good afternoon. I am trying to reinstall ANN theme and I am receiving an error that I can not reinstall the theme. The website is no longer functional so I cannot deactivate the license. Please clear my license so I can reinstall. Your assistance is appreciated. Thank you.
I’m not paying for support to activate my pin
Please reactivate my pin
Hello,
Thank you contacting us! You should not renew support license to reactivate the code. We could not locate your purchase code for ANN, please provide your website login details in the Pre-sale ticket at https://themerex.net/support/ Our support team will provide a solution as soon as possible.Regards
I would like to use the new Flux image generation model from Black Forest Labs. Can we easily add this model to use it by default?
Hello,
Thank you for your interest in our theme!
The “AI Helper Image Generator” widget displays a list of available Open AI, Stable Diffusion, and Stability AI models for generating images. Unfortunately, Flux Image model is not supported so far. This AI Helper add-on is still in development. Some new features will come soon.
Regards
Hi,
Would you have an estimate of the time to wait for Flux to work with the theme?
Thank you
Hi, i thnk there is no signup page for you users. Which page is used for users to create accounts?
Hello,
Thank you for contacting us! The “sign up” page in Paid Membership plugin is your Checkout page. If you have set up your pages, the Level page will connect to your checkout page. Please see the setup documentation https://www.paidmembershipspro.com/documentation/initial-plugin-setup/step-2-setting-pages/
You can add custom User Fields to your checkout using the User Field GUI built into PMPro. See the guide for setting up User Fields here. https://www.paidmembershipspro.com/documentation/initial-plugin-setup/add-user-fields/
Regards
Hi there! Love the theme beautiful work guys! Question my devs were having issues getting the desired results from our open AI assistant integration, do you do one on one consulting where you can assist in executing the integration. We just need some help fine tuning the results from the integration. Don’t mind paying for it too. Thanks!
Hello,
Thank you for contacting us! Yes, sure, we will gladly help you. Please provide your website login details in the support ticket at https://themerex.net/support/ Our support team will provide a solution as soon as possible.Regards
Pre-sale question, is there a built in subscription system?
Hello,
Thank you for your interest in our theme!
The theme is equipped with Paid Membership plugin.
This plug-in allows you to start, manage and grow your membership site. The plugin is designed for premium content sites, clubs/associations, subscription products, newsletters, etc. Users can select a membership level, complete checkout and immediately become members of your site. You decide what content your member can access. Members can log in, view payments, update billing info or cancel their account directly on your site.
In global “ThemeREX Addons > AI Helper” settings you can also specify the limitations for your visitors: the number of requests per 1 hour for all visitors, the number of allowed requests from 1 visitor in 1 hour, and max. tokens per 1 request. These limits are available for regular users (free chatting) and for registered users with paid subscriptions (“Premium Mode”).
Regards
the moving little text in the background on ai text generator home page it isn’t there it just shows a dark section how to add the moving text
Hello,
Thank you for contacting us!
We could not reproduce the issue on our end, the slider is working fine.
If the issue persists, please provide your website login details in the support ticket at https://themerex.net/support/ Our support team will provide a solution as soon as possible.Regards
is it a rev slider slide or its edited on elementor
edit or edit with elementor, this screenshot is edit with wp and it puts the text but it doesnt remove the dark circle
the settings i edited in wp editor and the result still shows the dark circle
Hello,
Please provide your website login details in the support ticket at https://themerex.net/support/ Our support team will provide a solution as soon as possible.Regards
THIS IS SUPER BAD AS I CAN’T REINSTALL IT WITHOUT ASKING , MY SERIAL LOCK FROM AN OLD INSTALLATION AND LINK TO RESET IT ONLY WORK ONCE AND CAN’T CREATE A TICKET….
Hello,
Before moving the installation to the live server (or re-installing the theme on localhost) you need to disconnect the domain under Theme Panel > Theme dashboard > General tab – https://ann.axiomthemes.com/doc/#domain_disconnection
We have manually disconnected the license this time. Please activate the theme again.
If the issue persists, please provide your website login details in the Pre-sale ticket at https://themerex.net/support/ Our support team will provide a solution as soon as possible.Regards
HOLA MI PREGUNTA ES LO CUANDO SALE LA VERSION DE WordPress 6.5 Y EL CHAT GPT LO VOY A UTILIZAR Y ME SALE QUE ME COMUNIQUE CON SOPORTE, AL COMPRAR LA PLANTILLA Y INSTALAR EN WordPress FUNCIONA NORMAL O EL CHAT ESTA PRESENTANDO PROBLEMAS.
Y SI NO SALE TODAVIA LA VERSION WordPress 6.5 IGUAL PUEDO UTILIZAR LA PLANTILLA. NE WordPress
Esta funcionando bien el chat GPT ya que lo utilizo en el demo de la página y genera un error.
Hello,
Could you please specify which error do you mean?
If the issue persists, please provide your website login details in the support ticket at https://themerex.net/support/ Our support team will provide a solution as soon as possible.Regards
Hi there, a pre-sale comment – is the GPT already integrated and i need just to connect it with an active gpt profile? Also can i use all of the demo function in one website, not only one home page?
Hello,
Thank you for your interest in our theme!
1. We have integrated Open AI content generation functionality into our themes. It means that you can use ChatGPT right through your WordPress dashboard and save your time while creating content for pages, posts, and Custom Post Types (Services, Team, Portfolio, and Testimonials) and generate images right through the WordPress Media Library Selector popup.
You can insert your own Open AI, Stable Diffusion API, and Stability AI tokens, choose the models for generating images, and specify the limitations for your customers to generate images/text from your website or set the limitations for chat requests. It’s a paid service.
2. Yes, you can add the corresponding widgets to any page. You can let your visitors generate images/text or communicate with OpenAI via live chat (ask questions and get answers on any topics) directly from your website (if you have inserted the corresponding widgets/blocks into your web page).
AI helper add-on is included to the theme for free. This add-on is still in development. New features will come soon.
Regards
Hi there, Great theme, thanks! I’ve implemented our website fairly easy and it looks great as it is already. I do have one question: I’ve edited pages via Edit Page and Theme options, to change the headers position and background etc. to my needs. I don’t have that option for standard blog pages and or woocommerce specific pages. That background just stays black at the moment, making it harder for me to use them. Do I need to edit those pages separately inside a child theme to make this work or what would be my best approach here?
Thank you in advance. Peter.
Can’t even get ahold of your support on your site… Because our “Support” is expired… Just trying to do ONE THING and your site can’t handle it… Feel free to message me here because I’m very upset with your guys support system at the moment… It’s extremely excruciating to disable it from a site that was shut down ages ago and forgot to “disable” the theme code for… Try on your system and it doesn’t work because “Envato username does not exist”. Then when I make a ticket to let you guys know, it wants me to pay $24 for support…
Hello,
Thank you for contacting us! In order to receive a technical support assistance, you need to have a valid purchase code. To get the code, please navigate to your ThemeForest “Downloads” page and click on the theme download link. Check this guide for more details https://1.envato.market/c/1262870/275988/4415?subId1=axiom&u=help.market.envato.com%2Fhc%2Fen-us%2Farticles%2F202822600-Where-Is-My-Purchase-Code-
If the issue persists, please submit the support ticket at https://themerex.net/support/ in Pre-sales category. Our support team will provide a solution as soon as possible.Regards
Hi, Issue me a refund, this product is trash.
can we use as your main webpage inside “animationContainer”? to main slider background? becouse now we are using vedio that is not best qualty and for page loading. thank you.
Hello,
Please provide your website login details in the support ticket at https://themerex.net/support/ Our support team will provide a solution as soon as possible.Regards
Hello, I am having an issue with Elementor Pro not working with this theme & making it unable to be edited.
Please respond to TICKET #107967 so I can get this resolved ASAP
Nevermind.
If anyone else has this issue with Elementor Pro, go to the ThemeRex add-on settings > General, & toggle off the “load JavaScripts Asynchronously” setting.
For some reason this is enabled by default & will not let you load Elementor Pro with this theme.
At least that was the case for me.
Otherwise, this theme is phenomenal!
Hello, presales query – are all the images included which are shown in the demos? is this “AI ANN” theme still supported?
Hello when will you add multi-vendor feature ?? Thanks
how to create like “ThemeREX AI Assistant” for front end? so users can ask questions about my website after bot cant reply directly connect with my chat box or anyware. do we can with your theme? like tawk
Hello,
Yes, you can use Assistant to offer support for the users. Please learn more about Assistants here: https://www.youtube.com/watch?v=bkVmxyX9NKE
Regards
What’s really gong on here?
It has been 6 months ever since I bought this Theme but still, you have not resolved the issues around updates: all your updates are just a nightmare – even after 6 months????
I am currently on version 1.19.0.
The recommended version is 1.24.0 but the latest download available here on Themeforest is version 1.18.0.
Where to find the recommended version 1.24.0 ?
I downloaded all the files I can’t find ThemeREX Addons version 2.29.0: Where can I find this version?
You are a complete waste of time and money.
Your updates are not accessible – what’s gong on here: “Update failed: Download failed. Unprocessable Entity”
I requested a REFUND from day one, but even after 6 months: you have not refunded me, and yet, everything is still the same. Nothings works here. It’s all about theory.
The error message you get when downloading your plugins and theme on Themeforest: “The package could not be installed. No valid plugins were found.”
You have note resolved this issue even after 6 months?
Why are you still doing business here on Themeforest????
So every time there is a new release on your theme, I must raise a ticket for you to install updated plugins – this is the only theme here on Themeforest with such requirements: “
“If a new version of a bundled plug-in is available, it will be included in the next theme release. You can also request it by submitting a support ticket.”
You are just a waste of time and money.
The whole documentation is talking about things that are not true – very misleading: https://ann.axiomthemes.com/doc/#installation_theme_update
I requested a refund from day one but you have failed to process my refund even to this day and yet, you have not made progress on this theme – even after 6 months of waiting.
What a waste.
This is by far the most useless Theme I ever come across here on Themeforest.
For the first time ever, on Themeforest: there is one theme that can’t do updates – downloaded files are wrong, everything is just a nightmare: you must raise a ticket to get updates – what’s that?????
Like really? This is crazy!
I am suspecting that a developer that built this theme is no longer with this team. This team has no clue what they are doing: there is nothing working here – I mean nothing.
This is a disgrace. Horrible.
Hello,
Thank you for contacting us and please take our apologies for any inconvenience caused. We have checked and tested the theme update and got no issues with it. Also it’s working just fine for other Customers.
Could you please submit a ticket https://themerex.net/support/, add admin details and we’ll update the theme for you.
Regards
When are you going to issue my refund for the other theme because I never used it: and it was the systems fault, I did not purchase two themes but i was charged for the two themes – I have not used that other Theme.
I never used this other theme. I need a refund for the other them.
Hello,
As the theme authors, we keep to the Envato refund policy (http://themeforest.net/page/customer_refund_policy) and can consider only the claims connected with the quality of the theme itself, its functionality and features.
You may use the following link to submit a refund request: https://themeforest.net/refund_requests/new The manager in charge will get back to you.
Regards
Leonardo AI for AI ANN Integration: AI Image Generator – Create Art, Images and Video
Do you have any plans to add Leonardo AI as part of an AI Image Generator to Create Art, Images and Videos, applying the same logic as you have already done with other players in a similar space like Leonardo AI i.e. DALL·E, Midjourney, or Stable Diffusion?
Check out their Developer API Documentation, here: https://leonardo.ai/api/
Can I use the AI Assistant on the front page of my website?
Hello,
Thank you for your interest in our theme! Yes, you can add AI Assistant to the home page. You can let your visitors generate images/text or communicate with OpenAI via live chat (ask questions and get answers on any topics) directly from your website (if you have inserted the corresponding widgets/blocks into your web page).
Regards
Can the ai assistant be tailored towards offering support for my website alone. and the other ones can be as it is just like on your demo
Hello,
Yes, you can use Assistant to offer support for the users. Please learn more about Assistants here: https://www.youtube.com/watch?v=bkVmxyX9NKERegards
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