74 comments found.
Your Qode help center is infuriating. There’s quite a bit that isn’t documented.
I need to remove the demo header video or at least know how to change it? It’s not documented and I cannot log a ticket with your portal.
Please help.
Hello,
We are sorry to hear that you’ve got this impression.
The first section on the Main Homepage is created with Slider Revolution and you can find more info on how video backgrounds are set for sliders here. We also encourage you to refer to the Slider Revolution documentation in order to familiarize yourself with its vast options and possibilities.
You can also take a look at our tutorial on Slider Revolution here.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I imported the demo of the theme, but I didn’t see where to edit the header and footer areas
Hello,
The header and footer are edited through Fidalgo Core Options, Widgets and Menus. For a more detailed overview of theme’s options please check the documentation in this link.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Do you plan to offer a discount anytime soon? I’d like to buy it, but the price is a bit higher than the average, which is around $59-69
Hello,
Thank you for taking interest.
You can always subscribe to our newsletter to receive notifications about the latest news and discounts. You can also check some of our themes in this price range here.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Great Work!
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I’m trying to create a support ticket but it’s not accepting my license purchase code, but I just purchased the template about 2 weeks ago.
Hello,
Thank you for choosing our theme.
To submit a ticket please follow instructions from this article – How To Submit A Ticket.When you log in at our Help Center, click on the “Submit a Request” link in header, and fill in the form as shown in screenshot. First enter your purchase code, then select the profile (in this case Elated) and then theme.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
It went through, thank you so much and looking forward to the support.
You’re welcome.
We’ve checked and we see that your ticket was updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, there!
How can I modify the Full Screen Menu (displayed on mobiles) so I can add a button?
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Dear Elated Themes,
So we installed Elemetor Pro, because we need it to create custom Templates for header and footer, but it says that is Unsupported.
Is there an alternative solution to letting Elementor Pro create custom templates for the header and footer instead of the theme?
We appreciate a lot of your help!
Hello,
Thank you for reaching us.
Please note that even if the Headers and Footers are included in the Elementor Pro version, our theme is using the Free Elementor version, and the header and footers on our demo sites are created with our header/footer templates. Because of this, we can’t guarantee compatibility with the Elementor Pro version.
You can style and use Theme Options to style the header and footer. You can achieve any layout that you see on our demo site.
If you need assistance with any of the Header and Footer options provided by the theme, please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello i have some bugs when i use contactform7, can you chek this problem?
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I can’t submit a request, when I click on the “submit requestr” button I am taken to the “Knowledge Base” page
Hello,
Please try to clear a browser cache, and try to submit a ticket again. If that does not help, contact us through this email, include your purchase code in the email, and one of our support agents will help you.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there! just submitted a request help: # 275277. The import demo content keeps getting stuck and not finishing uploading. can you please help as this is urgent. thank you!
Hi,
We’ve checked and we see that your ticket was updated with a response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Merhaba, Temanızı satın aldım fakat ana sayfanın ilk açılış ekranındaki dönen logo ve geçiş efektini düzenleyemedim. eğer düzenleme şansım yok ise kaldırmam gerekiyor yardımcı olabilirmisiniz?
Hello,
Please try disabling Page Spinner option on the page. The global settings for preloader animation are located in Fidalgo Core Options > General, however, individual pages have the option to enable/disable this animation too.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello. I haven’t go any response back on my query.
its been two days.
ID: #274659
Waiting for your response.
Regards
Hello,
Apologies for the delayed response. Our response time got a bit delayed due to the summer vacation season.
We’ve checked and we see that your ticket was updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Dear Elated Themes, I am Steve and I purchased your theme Fidalgo. I used the transaction code in the development phase- local host . Now I have registered the live domain and I wish to use the transaction code in the live site. Kindly can you assist me to de-register the transaction from your records so that I can use it in our live records. I will appreciate a lot
Hello,
Thank you for reaching us!
We have deregistered the purchase code for you. You should be able to register the theme now.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
does the theme support WordPress version 6.6.x?
Hello,
Thank you for reaching us!
The current version of the theme is compatible with the latest version of WordPress.
If you have any additional questions, please let us know.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Buenos días, me queda un mes de soporte y ha dia de hoy no aparece este tema en mis productos para crear un ticket y hacer unas consultas, como lo puedo hacer??? en lo que me contestáis, pregunto, porque todas las fotos de este tema aparecen con las marcas de agua de Qode?? Tengo mas temas comprados y apoyados por ustedes, pero este no aparece y es urgente enviar un ticket Saludos Rakel
Hello,
Thank you for reaching us!
Please note that the theme won’t be added to the “Supported Items” dropdown automatically after the purchase. It is necessary to submit a ticket for it first so the purchase code can be verified.
When you log in at our Help Center, click on the “Submit a Request” link in header, and fill in the form as shown in screenshot. First enter your purchase code, then select the profile (in this case Elated) and then theme.
The watermark was added in order to protect users from copyright infringement claims. As noted on the Fidalgo ThemeForest page – We do not own the copyright for the images featured in this theme. The images in question are only used for presentational purposes on our demos. These images cannot be used on your website, unless you purchase the license from a stock image website yourself.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks for this lovely theme. I just got the theme, but I use TouchBistro do you guy support it?
Hello,
Thank you for reaching us!
We haven’t tested the integration with this platform unfortunately.
If you need any assistance with the theme and available theme options you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Looking forward to know if the RTL is planned anytime soon ?
RTL and WPML Compatibility ?
Hello,
The theme is compatible with WPML, however the RTL is not supported. We can forward your suggestion to our dev team to be considered to be added in one of the future updates, however, we cannot guarantee that RTL support will be added.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I see that’s a must have functionnality regarding the upgrade of the price from 44$ on your website CTA’s and the Themeforest $89
I’m a bit confused on that point as well, can you explain ?
Hi,
You can check our themes with RTL support in this article.
We do have an introductory discount for all of our themes when they are published which lasts 72 hours. The discount is over after this period unfortunately.
You can see our themes that are on sale at this moment here and subscribe to our newsletter to receive notifications about the latest news and discounts.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, this theme is really nice!. Is it possible to use it as a html them without wordpress?
Hello,
Unfortunately no, we don’t have HTML versions of our themes. We are focused on creating WordPress themes and plugins exclusively.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I would have some questions regarding the theme, but i am unable to do that on the support platform. In my account, the theme is not available, thus i can’t select the theme for a support ticket.
Hello,
Thank you for reaching us!
The theme won’t be added to the “Supported Items” drop-down automatically after the purchase. It is necessary to submit a ticket for it first so purchase code can be verified.
When you log in at our Help Center, please fill in the form as shown in screenshot. First enter your purchase code, then select the profile (in this case Elated) and then theme.
You can also contact our support through this email, just include your purchase code in the mail, and our support agents will gladly help you.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Done! All good now, thank you!
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
can we customize the color of theme and is menu updated using form or on elementor. How can we get access to back-end to see how thing are on back-end. It seems each page has a different design how can it be combined in one theme. Do you have a pre-built theme for one perticular restaurant.
Hello,
Thank you for reaching us!
Unfortunately trial periods or testing environments are not available as options. For a more detailed overview of theme’s options please check the documentation in this link.
Once you import our demo content you will get all the pages and settings which you can adjust to your needs. You can also copy and paste sections from one page to another.
Colors, typography, logo and more are customizable. Do note that “First Main” color from theme options won’t affect every element. Some elements (like header, footer, fonts, buttons, etc.) have their individual color settings for customizability reasons. Menu items are added as explained in the documentation here.
If you have any additional questions, feel free to write us.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I successfully install WordPress I can’t replace logo, because after uploads logo then i can’t see any save button for logo save.
Hello,
Usually “Save” button for options is disabled if max_input_vars is lower than 3000. You can see our recommendations regarding server resources in this article – Recommended PHP Versions And Resources And How To Set Them and ask your hosting provider to set them for you.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
