20 comments found.
Hi. Can you please fix the “street style” demo on this theme please, its the one I need and the “add to wishlist” button is overlapping the price. Thank you! https://prnt.sc/c-LYPg2PXzrW
Hi there,
Thank you for reaching out.
We have checked the “Street Style” demo, and the issue where the Add to Wishlist button overlaps the product price has been identified.
Our team is currently working on fixing the layout so that the wishlist button and price display correctly without overlapping. Once the fix is completed, we will update you right away.
Thank you for your patience and cooperation.
Thanks for the quick reply! For now I have just deactivated the wish list plugin.
Hi,
Thank you for the update. That’s perfectly fine for now.
We’ll inform you as soon as the fix is ready so you can safely reactivate the wishlist plugin. Thank you for your patience.
Thank you!
Hello, how can you select the single product layout? There seems to be no option for product gallery to be on left, bottom etc
Hi AdwaveCa,
1) Please refer to the following videos to edit the Product image thumbnails:
Video 1: Loom Video
Video 2: YouTube Video
Thank you!
Thank you. Is it expected that you have to manually choose a carousel for each product? This is not a global setting? How does one import 500 products and set the setting the same for all? We just imported multiple products and they all look broken (nothing like demo).
Hi.,
We apologize for the inconvenience. Currently, there isn’t an option to customize the product template globally and apply it to all product pages. If you’d like to use the carousel feature, you’ll need to edit each product’s single-page template manually. However, to simplify the process, you can customize one product page as needed, then duplicate it and replace the images and other content. This approach should make the process easier and quicker try it out and let us know if you face any issues.
Thank you!
Ok thank you, understood. But this theme is quite literally unusable for any real world application. There is no real shop that doesn’t bulk import products. Can we apply for a refund?
Hi.,
We understand that requiring manual configuration for each product can be challenging, particularly when products are imported, synced, or populated via API.
Werk is designed with a focus on customization flexibility, allowing each product to have unique layouts through Elementor entries. However, we recognize that for larger catalogs or API-driven stores, this may not be practical.
Please send your request to us directly at this email support@wedesignthemes.com
Please send your refund request via: https://help.market.envato.com/hc/en-us/requests/new
Regarding the Refund, We do not set the terms and conditions for refunds, they are set out by Envato exclusively => https://bit.ly/2poAHsz
Our support team is ready and eager to assist you promptly. We are confident that with the necessary information, we can resolve any issues and ensure that both you and your client are happy with our theme.
I have some problems on the website and the support does not respond: 1) even after installing cache plugins, after optimizing images even under 100kb, the site loads slowly at startup. Do you have a solution? 2) I can’t find a way to disable the initial popup, can you provide a description with screenshots of how to disable it? 3) on the home page, the section with the large image and the three circle images, in desktop mode the sections change with the mouse hover, on mobile the link to an empty tab starts. Disable the link on click.
Hi gabritech01.,
i) Please update your server settings according to the requirements listed below. Once updated, let us know so that we can attempt to upload the theme again and keep you informed.
memory_limit: 512M or 1024 for better performance.
ii) We have deactivated the newsletter popup on your site.
Please follow the instructions for Delete or disable the On-load Popup template:
Step 1) We have enabled the Popup template on the Home page, Header, and Footer pages. Kindly open the pages at the same.
Step 2) Search the Popup widget and check the trigger type in the settings if it is “On-Load”.
Step 3) Once found, if you do not want it permanently, you can delete it. If you want to disable it temporarily, change the On-Load option to External ID and leave the ID field empty.
Note: Please execute it only for “On-Load” events, not for “On-Click”.
On your theme, the newsletter is located at: https://prnt.sc/J5-TQZ4XpaQC (if want to load the popup again change the trigger type External ID to On-Load)
Please refer to edit the Newsletter popup template Content: https://prnt.sc/x6yza7HygRIZ (click directly to open the elementor editor)
iii) Kindly share a screenshot of the issue along with the site login details directly to support@wedesignthemes.com so that we can check and assist you.
Thank you!
Hi, we bought a theme and can’t install it since we get an error that the link has expired.
Hi.,
Thank you for contacting us.
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Please send your request to us directly at this email support@wedesignthemes.com
We uploaded it. Thanks though.
But we faced another issue – we’re able to install the plugins but they are not getting ACTIVATED. When I click on activate it just reloads the page.
Pls check screen recording: https://www.loom.com/share/b0dacc5ff9f74dc19357d55c48b40dcd?sid=52e85339-ea86-43c6-9598-05f55590bfb5
Hi.,
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check the plugin activation issue and let you know.
Please send your request to us directly at this email support@wedesignthemes.com
Thank you!
I wanted to buy, but extremely poor site speed score.
https://pagespeed.web.dev/analysis/https-wdtwerk-wpengine-com/9zr9j7wocg?form_factor=mobileHi Divy391993.,
Thank you for contacting us and expressing interest in our theme!
Improving your site’s speed and performance can be achieved by optimizing images and using caching plugins.
how do I disable defualt the sign up pop up and how do I amend it
Hi There.,
Please follow these steps:
Step 1: We have enabled the Popup template on the Home page, Header, and Footer pages. Kindly Navigate to Header/Footer.
Step 2: Select the desired header/footer.
Step 3: Edit it with Elementor.
Step 4: Locate the pop-up box with the “On-Load” trigger type only, as this will ensure the content appears whenever the site is opened.
Step 5: Go to Settings.
Step 6: Change the Trigger Type to External Class/External Id.
Step 7: Save Changes.
If you cannot locate the pop-up box on the Header/Footer pages, please check the Home pages as well.
Thank you!
hi i cannot locate the on-load trigger type pop up box.
kindly screen shot where it is on the home default page of werk theme thanks
Hi.,
To disable the suggested product popup: navigate to Appearance => Customize => Werk Woocommerce => Others => https://prnt.sc/qoA7PQO3XyBx
Refer to add your product as a suggested product: https://prnt.sc/4jNYFdAMDSg5
If the issue persists, please more details about your issue, help us have a better understanding of it by getting back with any Screenshot / Video like references to our support team and we will gladly assist you.
How do i remove the Pop up that says “Someone just bought a product” ? i have checked and deactivated several sections but still can’t get around it
Hi.,
Thank you for contacting us.
To disable the suggested product popup: navigate to Appearance => Customize => Werk Woocommerce => Others => https://prnt.sc/qoA7PQO3XyBx
Refer to add your product as a suggested product: https://prnt.sc/4jNYFdAMDSg5
If the issue persists, please more details about your issue, help us have a better understanding of it by getting back with any Screenshot / Video like references to our support team and we will gladly assist you.
Hello, unyson plugin and DT import plugin cannot be found in the plugin library – how can I import the demo content?
Hi.,
Sorry for the inconvenience.
Please download install demo import plugin : https://we.tl/t-cJr8nCXSns
Navigate to the Tools > Demo Content Install, you will find the option to install the Demo Contents. Just click the Install button.
Hi, why using imoprter doesn’t work?! Why are you selling something that is broken, documentation is weak at best, and is covering almost nothing :/ I met all requirements, both locally and on a remote server, and even though the importer says that it’s done it was not… there is no error, no success mesage, no nothing.|
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ DesignThemes Support So that, We import demo data for you.
Please send your request to us directly at this email support@wedesignthemes.com
Hello, I bought the theme and installed it correctly. I’m trying to install a demo (home 2) but the only demo I find in the zip I downloaded from theme forest is the main one…where can I find the other .zip folders?
Hi.,
Thank you for contacting us.
1) You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
2) Set Home Page : https://docs.wedesignthemes.com/dt_articles/homepage-settings-2/
Hello, I have purchased the theme and I have downloaded the file 3 times and I always get an error when unzipping the file and/or when installing the theme, which is blocked by WordPress. I don’t understand anything…
Hi There.,
Kindly refer the documentation to install the theme via the wordpress dashboard:
https://docs.wedesignthemes.com/dt_articles/how-to-install-theme-via-wordpress-dashboard/Please verify your server requirements and attempt to import the demo content using the Unyson plugin.
To review the server requirements, please visit: http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
To the process of importing demo content via Unyson, please visit: https://docs.wedesignthemes.com/dt_articles/import-demo/
If still facing any issues, Please mail us your site (WP & FTP ) login credentials via the right bottom form located @ DesignThemes Support So that, we can check the issue and let you know.
Thank you!
Want to buy this theme but it uses the Unyson importer to import the demo content, and that plugin was closed as of October 11, 2023 for a security issue… which means that it will not be receiving updates and could (and will) be a security vulnerability moving forward. Are there other options to import the demo content?
The link to the Unyson plugin: https://wordpress.org/plugins/unyson/#description
Hi.,
We include the Demo XML and We used Unyson plugin only for demo import purpose only
You can go ahead purchase our theme. If you’re facing any kind of difficulties in setting up or configure the theme, please get back to us. We are happy to help you. (Demo Import Free)
Hello. Thank you for the nice theme, but I have found a lot of bugs:
After deleting all products and importing mine via WP All Import – all product pages are blank (only header and footer with white body).
After choosing and saving all my preferences for shop pages, like product card styles, it shows the same default style after import.
This is mostly a feature for the next update: There is a lot of animation on the home page, which is extremely slow for mobile devices, and it took a lot of time to deactivate all the animations for columns.
How can I edit products per row? I want to show 5 instead of 4 products per row.
Also for future updates – I really like the Collection-top section style, but it would be really nice if it worked like child categories (subcategories) using one setting. Now if I have a large list of main categories and child categories it will take ages to set up the template hook for every one.
Thanks in advance.
Hi.,
Please refer to the instructions on how to edit the product page using custom templates and customizer options for the product single page.
i) https://recordit.co/pCUfRLmpDj
ii) https://recordit.co/6eDEh3KRf4
iii) http://recordit.co/R596YxOGD4
If you want the default Woocommerce template please refer to the option: https://prnt.sc/kJ8o59WgdEJd
Please navigate to Appearance -> Customize => Werk Woocommerce => Shop to change the shop page product columns, counts, and template style.
Please have a look: https://prnt.sc/NnP9oDVjfmxS
For any other queries, please mail us your site (WP & FTP ) login credentials via the right bottom form located @ DesignThemes Support So that, we can check the issue and let you know.
You can send your request to us directly at this email support@wedesignthemes.com.
We appreciate your cooperation and patience, Thank you!
Hello, I have a problem installing the theme. Installation stops at – Unpacking the package… All recommended values for the theme are set correctly. Do you know what could be wrong? So what surprised me a lot is the theme size of 109 202 kB Thank you in advance for your reply.
Hi There.,
Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we can check and let you know the solution.
Thank you very much for your reply, but I finally solved the problem. I deleted the demo-content folder. Then the theme could be installed without any problems and everything seems to be working. I will not use the theme for the e-shop, only as a classic website and I do not need demo content. Anyway, if I have any more problems, I’ll get back to you.
Hi.,
Hope your issues are solved.
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end 
Please send your request to us directly at this email support@wedesignthemes.com
Amazing work Congratulations.
Hi payothemes., Thank you for your wishes and appreciation.
great work congratulations GLWS
Hi Meteros., Thank you for your wishes and appreciation.
Great Work,Congratulations GLWS
Hi Evonicmedia., Thank you for your wishes and appreciation.
Congratulations GLWS
Hi webstrot., Thank you for your wishes and appreciation.
Great Work,Congratulations GLWS
Hi TmdStudio., Thank you for your wishes and appreciation.
Really nice 
Hi asjfounder., Thank you for your wishes and appreciation.
