311 comments found.
I need your assistance
Hello @chiyeobi,
Kindly provide the details of the support query.
Thank you.
Los titulares de los apartados no se visualizan bien, se visualizan en un formato que no corresponde y con el código. Por favor, ayuda. Esta es la url: https://firebrick-buffalo-827969.hostingersite.com/
Hello @Elencargado,
Thank you for choosing our theme.
There was an issue with the Elementor plugin’s update version not retaining default values, which we have addressed in today’s theme update. Please update both the theme and the “orbius-core” plugin to the latest version 1.0.7 to resolve this issue.
Theme update documentation: https://premiumthemes.in/docs/common/theme-update/index.html#theme-automatic-updates
Thank you.
Gracia spor la respuesta, pero el plugin “Orbius-core” no da la opción de actualizarse a la versión 1.0.7
Orbius-core is a theme bundle plugin, so please refer to this documentation for updating instructions.: https://premiumthemes.in/docs/common/theme-update/index.html#updating-the-plugins
He seguido los pasos y mi pagina se ha roto. Un desastre. No sé qué hacer.
Necesito ayuda por favor, no se visualiza nada.
Ya se visualiza, pero con el fallo inicial. Voy a repetir los pasos, pero no parece que vaya a lograr que funcione. Espero que sea un error puntual, porque si no me arrepineto de haber comprado este tema, que está bien diseñado pero no parece muy estable.
We apologize for the inconvenience caused. Please send your website admin and FTP login details via our profile page form ( https://themeforest.net/user/softwebmedia ) so we can check and fix the issue.
La última versión del tema en el pluging de envato market es el 1.0.6 no el 1.0.7 que es el que decís que soluciona el error. Es decir, no se puede actualizar el tema al 1.0.7
Ya os he mandado acceso al WP. Gracias.
I tried, but it is not working and shows that the username is not registered. Please check and verify.
Necesito un correo electrónico vuestro para daros de alta
I sent the details in a reply email. Please check.
Hi, There is a display problem (1280×720) of the “Moving Content” area in the “digital agency” version, the end of the 3rd part “our awards” is hidden. Regards Thierry
Hi Thierry,
Thank you for choosing our theme. We are committed to continuous improvement in future updates. You can make the movie content third slice visible up to 1024 resolution with a few changes in the widget. I have attached screenshots detailing the steps. If you find this process complex, please feel free to send your website admin login details via our profile page form, and we will assist you in implementing the changes.
1. https://paste.pics/edit/R7FWQ
2. https://paste.pics/edit/R7FV2
3. https://paste.pics/edit/R7FVO
4. https://paste.pics/edit/R7FW5
Thank you.
Hi, thanks a lot !
How can I integrate a “load more” button on the “portfolio metro” page? I would like to have one like on the page “gallery list”. (but somehow this page doesn’t work for me, so I can’t copy the button)
Hello @b2099,
The “Load More” button loads items from the database, so unfortunately, we cannot add this feature to the “Portfolio Metro” list because it contains on-the-fly items added directly from the Elementor editor. In contrast, the “Gallery List” displays items from “Portfolio” custom posts, which are added via Admin > Portfolio.
If you want a simple button to lead users to the portfolio list page, you can use the “Button” widget from the left sidebar’s widgets list.
Thank you.
I have done the process as you suggested but still getting the issue. not using any HTML formatter plugin.
It seems that a third-party plugin (such as an HTML formatter or a similar plugin) has caused an HTML formatting issue. Please disable the plugin and check if the issue is resolved. You can use WordPress revisions to reverse the content. If the issue persists across all pages, I suggest resetting the website and re-importing the demo pages.
Thank you.
Hello @deeps39,
We apologize for the inconvenience caused.
We have fixed the issue and uploaded the update on ThemeForest. Please update the theme and the “orbius-core” plugin to resolve the HTML formatting issue.
Theme update documentation: https://premiumthemes.in/docs/common/theme-update/index.html
Thank you.
Hello deeps39,
We received an email delivery failure notification regarding your email today about the header and footer opening issue. Below are the details for the resolution.
Please ensure your website meets the minimum required settings to run the theme with the Elementor plugin by navigating to Admin > Theme Panel > Theme Dashboard > System Information
Additionally, flush the permalinks by going to Admin > Settings > Permalinks and clicking on “Save Changes. ( video tutorial: https://youtu.be/lXTM-eoIGKE?t=25 )
If the issue persists after following these steps, please provide your website admin login details from our profile page form ( https://themeforest.net/user/softwebmedia ) so we can debug and resolve the problem.
Thank you,
Hi, I use the page “portfolio metro”. How can I remove the hover effect on the photos? Because I haven’t included any links here, and I don’t want people to feel like they can click on the photos.
Hello @b2099,
To remove the hover image fade effect, set the hover image opacity to 1. ( https://paste.pics/R7BQ9 )
Thank you.
Hi How can I edit this first image on the portfolio entry? The one on the left of the title. http://susanaoliveiradesign.com/portfolio-item/ola-mama/ Thank you
Hello @susananveiga,
The left-side header image serves as the column background image. Please follow the steps in the screenshot to proceed with editing it : https://paste.pics/R7BPI
Thank you.
Hello @deeps39,
It seems that a third-party plugin (such as an HTML formatter or a similar plugin) has caused an HTML formatting issue. Please disable the plugin and check if the issue is resolved. You can use WordPress revisions to reverse the content. If the issue persists across all pages, I suggest resetting the website and re-importing the demo pages.
Thank you.
How to show youtube video in “Reveal Media” control .
Hello @deeps39,
Using YouTube videos as a background layer can be effective; however, it often causes issues with scroll animations. For this reason, we have not included social media video options in the Media Reveal widget.
Thank you.
How to attach the screenshot while taking support and and how to reply to you guys. Not able to find the reply option. also don’t want to show my comments or support to others. how I can hide this.
Hello @deeps39,
You can use our profile page form ( https://themeforest.net/user/softwebmedia ) for private discussions and share screenshots via ( https://paste.pics/ ).
Thank you.
Hi,
showing html text instead on title in whole page after applying the theme.
Hello @deeps39,
I apologize for the inconvenience caused. Please share your website URL or a screenshot so we can understand the issue and assist you better.
Thank you.
Hii author Could you please help me update the homepage design? I need to add an image on each side of the current “STUDIO” text. The letters “SPARK” should be on the left, and “TICS” on the right, keeping the same aspect ratio.
Thanks in advance!
Hello @sparktics,
We don’t provide theme customization in the theme support, but I can give you some hints so you can do it yourself easily using Elementor editor:
1. Use the “Image” widget for the left and right side logo images. ( https://paste.pics/R733D )
2. Go to “Edit Image” > “Advanced” tab > “Motion Effects” for entrance animation.
3. In the same “Advanced” section, adjust the image width by setting a custom width. ( https://paste.pics/edit/R733L )
Thank you.
I’m having an issue with my digital agency page. The home page is appearing twice—one version is editable, but the other one is not. Could you please help me resolve this issue so that only one editable version of the home page remains? you can check the website url: sparkticsdotcom.wpcomstaging.com
Thanks in advance for your assistance!
Hello @sparktics,
Please post a new comment for the new support query, which will be displayed first in our support dashboard.
The footer section displays main content, creating duplicate content issues. ( https://paste.pics/edit/R8I8G )
To fix this:
1. Go to Admin > Section > Edit Footer (section).
2. Remove all content from the footer section and keep it only in the main content section.
Thank you.
I have another question. I would love to use the “gallery list” subpage for my portfolio, but it is not in the downloaded template. How can I use it?
This is how it looks on your example page: https://paste.pics/fee21935bd260f0cee31b07450f0aba7 This is how the dropdown looks on my page: https://paste.pics/cd852a0e8c398782bf4e74f5729ad51cHello @barb99,
I suggest you install the one-click demo to clone all demo pages. This will also include the gallery list page. You will only need to replace the images and text. ( https://premiumthemes.in/docs/orbius/#2-theme-installation )
The gallery list page works with portfolio posts, which you can refer to from this tutorial. ( https://premiumthemes.in/docs/orbius/#portfolio )
After adding portfolio posts, go to the Elementor editor, and drag and drop the “Portfolio – Main” widget, which has a gallery look display option.
If you have already installed the one-click demo and it seems it was not imported properly, you can reset the website and re-import the demo content.
Thank you.
Hi, I have a small problem with the header of the template. If I make the page smaller, the subpages disappear, but do not appear in the burger menu. I would like the subpages to be on the right side of the header in the desktop version and become the burger menu in the mobile version. Can you help me to solve this problem?
You can use Elementor’s “Advanced” tab “Responsive” settings to show or hide elements based on devices. Here is a video tutorial: https://premiumthemes.in/docs/orbius/#header-responsive-settings
If the above guidance doesn’t resolve the issue, please send your website admin login details through our profile page form ( https://themeforest.net/user/softwebmedia ) along with all relevant details (screenshots, subpage names, etc.), and we will set it up for you.
Thank you.
Hi, I’m not sure if you’ve understood me correctly. The problem is not that the header should be deactivated on mobile, but that the subpages no longer appear in the burger menu on the tablet and mobile version. When I read the comments, I see that many others have the same problem. Can you please tell me how to get the subpages into the burger menu?
Please share a screenshot ( via https://paste.pics/ )of the mobile and tablet view of the burger menu display to clarify the issue, so I can provide you with an accurate answer.
Hello @barb99,
Please follow the steps below to set the mobile menu
1. Click on the “Off Canvas” link from the top admin bar. 2. Click on the “Structure” icon and then switch to “Tablet” mode. 3. Click on the “Container” tab and then “Vertical Menu.” 4. Select the menu from the dropdown.
Step 1: https://paste.pics/edit/R6G3F
Step 2,3, 4: https://paste.pics/R6G3Q
Thank you.
Thank you!!!! <3
I can’t get my money back, so you got it, but BUYER BEWARE! “9” demo one click-import to choose from? Nope. Bunch of negative comments I should have read in advance before purchasing? Yep.
I basically just bought a “free copy” of Elementor for $41 (19×2)
Enjoy my money.
Hello @nopking,
I apologize for any inconvenience you have experienced. It appears that the one-click demo content was not imported, which includes all 9 home demos. This feature ensures that you do not need to import each home demo separately.
Please refer to the documentation for setting up the theme with the one-click demo install using this link: ( https://premiumthemes.in/docs/orbius/#2-theme-installation ). Following these instructions will help make your website look exactly like the theme demo site. If you encounter any issues, please let us know, and we will be happy to assist you further.
Thank you for your understanding.
The issue was the Home Page Settings were not working correctly to provide a list of options. I appreciate the quick response as in the moment, I felt very frustrated.
Hello @nopking,
We have detailed documentation on home page settings to help you make any page your home page.
Please refer to this tutorial for more information: https://premiumthemes.in/docs/orbius/#home-page-settings
Alternatively, you can send your website admin login details through our profile page form (https://themeforest.net/user/softwebmedia ), and we will set your desired home page for you. Please also send the home page name so we can set it accordingly.
Thank you.
Hi, The bold tag is not working on the website. Can you please check this?
Thanks.
Hi @hetshah212021,
I apologize for the inconvenience caused. We have fixed this issue in the latest version 1.0.6. Please update the theme and the Orbius Core plugin to the latest version to resolve the issues.
Theme update documentation: https://premiumthemes.in/docs/common/theme-update/index.html
Thank you.
Why can’t I see the navigation menu on mobile?
Hello @scalo69,
The theme has an advanced menu system with a horizontal menu for desktop and a vertical menu for mobile devices. You can check the responsive settings for the vertical menu. Please refer to this video tutorial for responsive settings ( https://premiumthemes.in/docs/orbius/#header-responsive-settings ).
If it doesn’t help resolve the issue, please send your website admin login details through our profile page form ( https://themeforest.net/user/softwebmedia ) so we can assist you further.
Thank you.
Hey! How do I do that my sticky header be the same as my header? I tried multiple ways and the sticky header stills the same as the demo
Hello @panzaguardattigianluca,
You can set a sticky header for all pages or for individual pages.
For all pages: 1. Go to Admin > Appearance > Customize > Header 2. Select Custom Sticky Header
Screenshot: https://paste.pics/R5U5L
For an individual page: 1. Go to Admin > Pages > Edit Page 2. In the “Page Options” metabox, navigate to Header 3. Select Custom Sticky Header
Screenshot: https://paste.pics/R5U6A
Some demo pages have different main and sticky headers. You can deselect the “Custom Sticky Header” dropdown to display the default customizer’s sticky header.
Screenshot: https://paste.pics/R5U6I
Documentation: https://premiumthemes.in/docs/orbius/#custom-header
Thank you.
Hello @galsopdav,
It looks like you’re adding portfolio items from the title bar. To remove them, please go to Admin > Sections > Edit Titlebar post name. ( https://paste.pics/R5U4E )
Thank you.
There is nothing there to remove 
Managed to find it in Appearance>Customize>Title bar – And uncheck it from there 
Hello @galsopdav,
Please send your website admin login details through our profile page contact form ( https://themeforest.net/user/softwebmedia ) so we can check and help resolve the duplicate content issue.
Thank you.
How to view/activate the navigation menu on the site. Now I don’t see anything in the header.
Hello @scalo69,
Go to Elementor Editor for header section ( https://paste.pics/edit/R1W1M ) and kindly adhere to the steps outlined in the provided screenshot to display the horizontal menu on the header.
https://paste.pics/QWCSF1. Click the structure icon. 2. Go to the container tab. 3. Choose the horizontal menu. 4. Select the menu from the dropdown.
Set header for all pages: https://paste.pics/QWCTG
Header responsive settings: https://premiumthemes.in/docs/orbius/#header-responsive-settings
Thank you.
