83 comments found.
Hi!
I created a website using Local WP with the FinPath theme. I lost my data a few months back and the website is no longer accessible. Just now I wanted to use the theme but am unable to because the theme is registered under the site that is no longer accessible. How can we solve this? My support is expired but without a quick fix I won’t be able to use the theme I paid for.
Also, when in Elementor, when I try to change the text color of a header text, it doesn’t allow me to. It defaults to the global color.
Hello, please try again with the license. It should work now. For other theme-related issues, please open a support ticket on our platform, https://keydesign.ticksy.com/, as we can’t offer support in ThemeForest comments.
I imported the demo, but the header and footer are not showing up.
Hi there! We need to take a closer look at your installation. Please register and open a support ticket.
Hey do we have the option to increase the tab to 5 in 2 lines for the auto scroll section on this page, where its scrolls and stops at particular section
Hi Please let me know about the tabs on this page where there are 3 icons and clicking scrolls and take user to respective section so can i have 2 rows, like 3 in each and not 6 in one line. IMP please tell me how will we be able to add a slider for main banner after navigation.
Hello,
Thank you for your message! Could you please share the link to the demo page you’re referring to? It would also be helpful if you could provide some screenshots or a mockup of the changes you’d like to make. That way, I can better understand your requirements and assist you accordingly.
Looking forward to your reply!
Can you please look into this ticket #3726288
Thank you.
Hi there! We’ve left a reply to your ticket. Please check.
Can you please check the ticket again (left a reply). Thank you!
Hey, lovely wok on this, very simple and nice. May I ask a few questions please:
1. Am I able to add custom js on global/page level
2. Can I choose a menu for different pages (onepage, main menu etc)
3. Are you using CF7 for the forms, I try to avoid if possible as its slows site load even on pages its not loaded 
4. Its failing on the Google page speeds for mobile and desktop, is this down to it being a demo server with uncompressed images etc?
Thank you
Hello,
Thank you for your kind words! I’m happy to answer your questions:
1. Yes, you can add global CSS and JS using the WPCode plugin. For page-specific custom JS, you can use the Elementor HTML widget to insert your code.
2. The theme doesn’t include that feature by default, but you can easily achieve it with the Conditional Menus plugin. This will allow you to set different menus for specific pages.
3. While the theme supports Contact Form 7, you’re free to use any other forms plugin you prefer. We’re happy to help you customize the form’s input and buttons if needed!
4. The performance drop on Google PageSpeed is expected for our demo site due to animations. On desktop, we’ve tested over 90% in performance. Mobile is a bit lower, mainly because our demo prioritizes animations and design over optimization.
Let me know if you have any more questions!
Thank you, very much appreciated. One more if I may. If I install the payroll demo site, can I then also import a page from the insurance demo?
You can use the template library to import other pages. Open the library modal and switch to the Pages tab.
Yes, I’ve just found that out . The section I wanted didn’t appear in templates or pages so imported the starter site and it overwrite all my colours from payrole demo. Now I cant recall the 4 colours for payroll demo. My fault, will I need to start all over with a fresh install. Thank you
Please register and open a support ticket. Our team will gladly help out.
Thanks, just done that 
License is already active on maximum allowed product instances, please deactivate this license from active instance(s) and try again!
how can i fix ?
Hello,
The issue is resolved. You can try to register your purchase again. If you have any other technical issues, please register and open a support ticket.
Does this theme include fullscreen image slider with text on it?
Hello,
Thanks for writing in! You can easily build a full-screen slider with any kind of content using the Advanced Slider Elementor widget. Our support team can help you set it up.
Hello,
Please register and open a support ticket. Our team will help out.
Do you have html version of this?
Hello,
Thank you for your interest! At this time, we are only building WordPress themes exclusively and do not offer HTML versions. If you have any further questions or need assistance, feel free to reach out. Cheers!
License is already active on maximum allowed product instances, please deactivate this license from active instance(s) and try again!
How to Fix This One????
Hello,
Thanks for reaching out! The issue is resolved. Please check with ticket #3707856.
Looks Great! I am planning to create a website like this: https://guideplus.in/8th-math-guide/ It will be my first project so I want more functionalities than just a simple site. Should I add a plugin for it?
Hello,
Thanks for reaching out! Unfortunately, we can not help with custom projects like the one in your attached link. If you are not sure how to build that, I recommend reaching out to a professional WordPress developer.
All the best,
Key-Design Themes
Can you pleas look into this ticket #3690633
Hello,
We are currently reviewing your ticket. You will get a reply asap. Kindly bear with us.
Hello, I need to deactivate license installed on a deleted site. How do I do that? Thank you.
It’s all good, managed to restore the deleted style and removed activation myself
Great. If you need further help, please open a support ticket on our platform: https://keydesign.ticksy.com/ Thank you!
Hi there, interested in purchasing your FinPath theme, looks great, however I have a few questions.
The documentation ‘installation guide’ refers to required plugins for the theme to work:
KeyDesign Framework: extends the core functionality of our themes
Elementor: drag & drop page builder; edit the pages, header, and footer
ElementsKit Lite: addon for Elementor; adds 85+ custom Elementor widgets
ElementsKit Pro: extender for ElementsKit Lite; adds premium widgets and modules
1. Is this list correct? As the ElementsKit Pro is an additional cost, which we will need to factor.
2. I cannot seem to find a singular plugin names KeyDesign Framework, is this something that is included directly within the theme upon download?
Thanks in advance!
Hello,
Thanks for writing in!
1. The list is correct. All plugins are included at no additional cost and come with a lifetime license. You do not need to purchase a license.
2. The KeyDesign Framework plugin is built in house and it’s only available with the theme purchase.
Feel free to write back if you have any other questions.
Hi, thanks for the quick response & for clarifying!
Hello do you need elementor pro to use this template?
I just want to confirm that most of the stuff here can be edited by a free elementor account so I don’t have to pay for elementor pro. Thank you.
Hello,
You don’t need Elementor Pro to use our theme; everything can be edited with a free Elementor account. If you decide to upgrade to Elementor Pro in the future, rest assured our theme is fully compatible with it.
Thanks for reaching out!
Can you please check this support ticket #3673393
Hello,
We’ve already replied to your ticket. Please check.
Replied back with required details
I would like to buy the theme, mainly to get access to the Template Library. Do you have a video, or could somebody explain how the library is integrated with Elementor? Can it be used beyond the single site license of the theme I would buy? Can the templates be accessed exclusively through Elementor? Thank you in advance for the clarifications.
Hello,
Thanks for reaching out!
To use our template library, please check out the documentation here. The templates are exclusive to Elementor, so you won’t be able to use them with any other page builder.
You’ll only need the single/regular license to access and use the template library.
If you have any other questions, feel free to ask!
I am very impressed with the exceptional work on this theme and wanted to reach out with a couple of inquiries. Although I have not yet made a purchase, I am considering it and would like to confirm a few details.
Firstly, could you please clarify if the theme supports digital downloads? This feature is crucial for my needs, and I would like to understand its capabilities in this regard.
Secondly, as someone with limited technical expertise, I would appreciate knowing whether your team provides support or guidance to non-technical users throughout the process of setting up and using this feature. Ensuring a smooth implementation is important to me, and any assistance you offer would be highly valuable.
Hello,
Thanks for writing in! To answer your questions:
Digital downloads: yes, you can easily implement digital downloads using the free Easy Digital Downloads plugin. This plugin is highly recommended and there are no compatibility issues with our theme.
Easy Digital Downloads documentation: the plugin documentation will guide you through the setup and configuration process. You can find all the details you need here.
Additionally, after purchasing the theme, you will have 6 months of free support from our team. We’re here to help with any questions or issues you might have during the setup and usage of the theme and its features.
Please let us know if there’s anything else we can assist you with.
Hi, Can you please check the SUPPORT request (submitted a ticket). Thank you
Hello,
Our support team is currently reviewing your ticket. You will get a reply soon. Kindly bear with us.
Can this functionality be adapted? https://crediesp.com/prestamos/reunificar-deudas-simulador/ I am planning to create a website and need to confirm.
Hello,
Thanks for reaching out! You need to install an external plugin that adds this functionality or code it yourself. The theme doesn’t offer this kind of system.
