782 comments found.
Hello. Is the registration form customizable? Example: i want to add a phone field
Thank you for your message! This option is not currently available.
Feel free to reach out if you have any further questions.
Regards
This theme is breaking because of “eCademy Toolkit” plugin having conflict with elementor version update. Do you have fix for this?
Thanks! Please ensure you are using the latest version of the eCademy Theme and Toolkit plugin. We have already addressed the issue and released an update.
You can follow the theme update process here: https://docs.envytheme.com/envydoc/ecademy-theme-documentation/theme-updates/
If you have any further queries, please submit a support ticket so our team can assist you as expected.
Here is the link – https://support.envytheme.com.
Regards
Hope this theme is compatible with the Elementor Flexbox (Container) because I can see that you just update the theme….
Thank you for your message!
The theme is compatible with Elementor Flexbox (Container). However, if you switch to Elementor Flexbox, you will need to manually set up the sections, as the existing demo is built without Flexbox.
Feel free to reach out if you have any other questions.
Regards
Did you mean all your Elementor widget doesn’t work with/inside Elementor Flexbox (container)?
No, our widgets will work inside Elementor Flexbox (container). However, if you enable this option, you will need to manually set up the demo pages. Our demo data is set up without using Flexbox (container), so if you enable it after importing the demo, you will need to reconfigure the layouts accordingly.
Regards
Good day, great theme, PREBUY QUESTIONS, Can i achieve these on your theme? 1.pls can users register and login,? 2 Users can land on a dashboard where they can take pay to take exams, when passed, certificate will be autogenerated ? 3. Also on users dashboard, they should be able to view certificate, retake exam if failed? 4. can certificate be verified by anyone by inputting the unique certificate ID number on the website?
Thanks for your interest! Please find the answer below:
1. Yes, users can register and log in. 2. Users can enroll in any course by making a payment, and upon completing the course, they will automatically receive a certificate. 3. Yes, users can view their certificates in the dashboard. 4. Certificate verification is not available.
Best Regards
Hello,
Post install I’m going to activate the theme and I’m getting license invalid, any idea?
Thanks
Thanks for your message! Please submit a ticket on the EnvyTheme Support System so our support team can process your ticket.
EnvyTheme Support System: https://support.envytheme.com/
Best Regards
Hello, thanks for the quick responde. Actually like 10 minutes later it said that my license was activated correctly. So i guess it was some cache issues. Thanks anyway!
good afternoon. Before purchasing your theme, I would like to clarify a few questions. 1. We need integration with Microsoft. Can you help with this? 2. We need custom tabs in the personal account for students and instructors with the tutor plugin. Can you help with this? 3. We have many more customizations. Can you help with this? and how much will it be?
Thanks for the message! Please submit this form to get a quote https://shop.envytheme.com/submit-your-service-order/
Regards
Next presale question: one client confirmed your support wrote him: do not use color management via elementor. Why not? Your theme is not 100% compatible with elementor? So if we can not use global color management for button style for example: how we can setup elementor button widget? Your support wrote: use only color management from theme… but the color management from theme panel does not apply colors to elementor core widgets. Please improve this situation. Nobody will have a elementor theme that can not use and style elementor core widgets. Please send our client an solution or refund. You also can try to style elementor core widgets via elementor global style management. It will not work because it will end in a lot of complex issues and you have to work very much with custom css to handle most simple elementor website basics. Please improve your theme.
presale question for next client:
All your buttons have hover animation. This buttons are not a single button widget. Question 1: What will happen if we add an button from elementor (core button) – this button will have the same hover effect? If not? Why not? Do you wanna have different button styles on one page? Question 2: Your theme have extra button widget that we can use in place in any place in elementor? Because most of all themes have special hover effect on button, but they also have his own button widget which user can add into any place in elementor. I checked your guide and i do not find any extra elementor widget like elementor theme button. Please fix that issue, because nobody will have two different button styles: one with animated button (added by your theme) and elementor button without animated hover effect.
And elementor confirmed: your theme is using accent color setting from elementor also for button background color. This is wrong. They shoud use the button background color from elementor settings. Your developer solved this issue also via custom css. I have the feeling your are not interested to solve issue, you only add quick-fixes which does not solve the main issue. Nobody wanna have two different animation styles for buttons: one is animated (from call to action black which have button integrated) and the other one without animation which are elementor core buttons.
I have just purchased the theme and the link to the online documentation does not work, and there is no documentation in the download files, I wonder where can I access them?
Thanks for the message! Please ensure you are checking this link https://docs.envytheme.com/envydoc/ecademy-theme-documentation/getting-started/welcome-to-ecademy/
If you have any other queries, let’s submit a ticket on the EnvyThemeSupport System so our support team will process your ticket.
EnvyTheme Support System: https://support.envytheme.com/
Best Regards
Why you do not reply to my questions here? your support is playing email ping pong with us. For example: 1. Button color issue Elementor have global colors for button. You can see it here: https://ibb.co/nL7ZwWx But your buttons does not take the color from that value/options. We setup color for text color in a button here: https://ibb.co/nL7ZwWx and asking you why its not working. And what your support doing? They adding custom css. But this does not solve this bug and its not a clean solution to keep bugs by overwrite/inhgerit colors via custom css. You shoud make your theme working with elementor theme global colors. Your theme shoud take the color settings for button from this section https://ibb.co/nL7ZwWx, so nobody need to controle and change colors in a custom css at the same time they have great color options in elementor global settings. We asking many other questions which are still open and they do not reply to it. Our clients purchased this theme. We going to tell them: review negative if you are not happy and share your feelings with that theme… if we do not find solution this week. We can not wait again weeks and weeks. I hope you understand we have a business and cant wait so long time for most simple basics which working out of the box. We also contact elemenetor and they confirmed: your theme does not work in a correct why in button color issue. And elementor confirmed: your theme is using akkzent color setting from elementor also for button background color. This is wrong. They shoud use the button background color from elementor settings. Your developer solved this issue also via custom css. I have the feeling your are not interested to solve issue, you only add quick-fixes which does not solve the main issue.
any update? We are still waiting. Your support only send custom css instead of fixing massive problems that elementor pro support have confirmed in two tickets now. We also send them your feedback and they say: this is not how elementor shoud work and this is not how a elementor compatible shoud work. We manage 13 licence of this theme for our clients and we need help in all 13 projects. If not possible we have to think about review this theme via all accounts. Sorry, we can not wait longer.
Nice demo. But we do not see any option in your docu and guides if there is an option to controle the font styles. For example H3 size and font we wanna change. To do this we need to work in custom css? This is not a good idea for basic elements like this. For example here we see the specific font for product title and your theme does not have option to controle all details of font style without custom css for all view ports? https://themes.envytheme.com/ecademy/shop/ Other themes share a lot of detailed and fine tuned options to controle this.
Thanks for the message! Yes, you can change font style from the Theme Options and Elementor editing options without doing custom CSS.
Best Regards
Thanks! Yes, shop and blog pages aren’t built with Elementor.
Regards
And how to apply font to this pages? Only via css possible? Why you hardcode the fontstyle and colors of font for this pages via theme css?
Thanks! You can apply fonts in these pages using Theme Options without touching the source code.
Best Regards
Please check ticket id from our client: 114fed66-0153-4d19-bb3a-ad472534722b In this ticket you explain to him its only possible with custom css. And i can confirm: the general font settings will not work for all page types and also not for asked page type course archive page. The H3 for example is always inherit by hardcoded font style: Nunito. I never have seen a modern theme that have fixed font but at the same time using elementor and give option to controle font via theme settings. But inherit font style for some page types by hardcoded font…
A qquestion from the begginer… If I buy a theme, can I use the included images or do I need a separate license for them?
Thanks for the message! You can use the images included with the theme demo data.
Best regards
EnvyTheme Team
please purchase code is saying invalid when I want to verify the purchase code. kindly resolve this ASAP
Thanks for your message! Please submit a ticket on the EnvyTheme Support System so our support team can process your ticket.
EnvyTheme Support System: https://support.envytheme.com/
Best Regards
Great theme. Everything works great. Any plan for supporting last version of WooCommerce?
Thanks for the message! Sure, we will try to release an update as soon as possible.
Best Regards
Does it have certificate validation
Thanks for the message! After completing a course successfully learners can get the certificate. Please let us know if you meant anything else.
Best Regards
does the certificate shareable? I mean is it possible to share the certificate with external link and search with unique code?
Thanks for the message! Yes, it’s possible to share by link, please find the example https://themes.envytheme.com/ecademy/certificates/57fa7d85b9c91d0dc7bd0ba1ffa1a61c/
Best Regards
Hello there!
I am trying to finish the translation in Greek language. The only string that I can not find is the “Buy Now” button in the course detail page.
I am using the last version of your theme, with Tutor plugin.
Here is a screenshot: https://freeimage.host/i/J8mHdQa
Can you please help me and tell me where I can find this string to translate into Greek?
Thank you in advance!
Apologies for the delay! Please follow the attached screenshot to get the translating option.
Here is the screenshot https://prnt.sc/gYu5-FdgaLJ2
If you have any other queries, kindly submit a ticket on the EnvyTheme Support System with admin access, and our support team can process your ticket.
EnvyTheme Support System: https://support.envytheme.com/
Best Regards
Can your theme narrow this field? https://pic.in.th/image/9b1ay9
Thanks for the message! There is an option available to hide/show the banner, however, no option for narrowing.
Please find the attached screenshot to get the available options https://prnt.sc/Ny7rR7OT5EOJ
Best Regards
I installed the theme and everything goes good but I have a problem with linking. the theme does not link to other pages it gives me such link with question mark: /?courses%2F
it adds this to every link and stays in the home page does not link to the links. I tried the permalinks and deactivated plugins but still does not work what is the issue here
Thanks for message! We are not getting similar issues, please have a look in our live demo.
If you like us to check this, kindly submit a ticket on the EnvyTheme Support System with admin access, and our support team can process your ticket.
EnvyTheme Support System: https://support.envytheme.com/
Best Regards
I need my theme to be active on 1 live site and 2 staging sites. From where can I see the list of domains my theme is installed on? So I can remove the older domain.
Thanks for the message! One license is only for one domain/subdomain, please consider checking Envato license policy for details.
Best Regards
Thank you for your reply. We want to preview changes on staging site before they go to live site. Our live site is like abc.com and staging site is beta.abc.com. Can’t the theme be active on both of these sites?
Thanks! After finalizing the staging just move it to the live with the license key, you don’t need to keep active both at a time.
Best