36 comments found.
Hi, We are trying to developing a community learning portal where people should register paying certain amount and they can access certain educational docs for their research. Will this posible using this theme
Has this plugin been abandoned?
Hello, is it possible to create user roles that can view certain categories and not others?
In the ajax search dropdown, it says Enter three latters, and needs to say Letters with an e. How do we fix that?
Hi,
Is it possible to have user registration and have user groups access to internal and external documentation ?
Can you provide demo access to the theme’s dashboard (wp-admin) to check its functionality?
Hello, Is there a “Was the article helpful?” like feature?
It’s incredibly well-developed. The only thing I would suggest is creating a dedicated FAQ section to make it easier to add FAQs. Also add to the search the FAQs, this will be especially helpful for websites with a large number of FAQs.
Hello,
Thanks I noted this feature will add in future versions.
Thanks
Hello,
I started using theme for several days. I found 3 errors: 1. Custom Sidebar is not working properly when selecting it from a specific page but not show up at the front-end. 2. Transparent menu is not working if menu is set in the customizer so we cannot select it to appear in a specific page. 3. Forum: HTML code shows up a mess at the front end when creating a topic https://prnt.sc/og5kxekBNQxM
Request: Please add more box backgrounds for separate page, knwoledgebase, forum and Docs. It means two backgrounds for full width and box in the customizer. For example, I want to set a global background (full width) as Grey or Black and I want to set box width (content box) as Whitesmoke. The reason is to minimize the user experience about white color reflection to the reader’s eyes.
May we request you to update the theme?
Thanks,
Hello,
Please create ticket with access we will check https://www.radiustheme.com/ticket-support/
Thanks
Hello,
Any discounts and any updates soon? Thanks!
Yes, discount enable.
Thanks
Hi I have sent you a support ticket was is the ETA? Thanks
Hello, Can you please send me ticket ID?
Thanks
85948
Hi I have replied with to your email there is still a number of issues that I need fixing Many thanks.
Ticket: 86080
Please wait we were in annual tour will get reply tomorrow.
Hi, please authorize my refund. I’m not happy to rely on support tickets just to get this theme working—I expected it to function out of the box. CSS issues would be one thing, but this theme simply isn’t working as advertised. Please refund or decline it.
Hello, in Multi Documentations is it possible that on the right are links to all headers (for example like in apache answers documentation)?
Hello, I see here answers to comments that contradict what I was told via support, especially about the “Doc” template that was announced as available mid-June following my request in mid-March (I haven’t found how to use it by the way)!
In short, everything is very vague and not necessarily well documented.
Like changing the basic template of a post, etc… all this requires editing the php files.
Last but not least, where do I display the Right menu, how do I configure it, teh documentation only talk about displaying the main menu and a Mega Menu… Where is the right menu?
Thanks
The website https://www.radiustheme.com/ is out? I can see the register and login pages
Hello,
Please try now site is ok.
Thanks
How to reregister the license i purchase for another domain
Hello,
As per Envato license policy 1 regular license can use only 1 live domain.
If you want to use another domain then need to purchase another license.
Thanks
100% Agree with you, But there should option on your portal or theme setting to deactivate the current theme , so that users like me can activate single license to single live domain. Please think about the providing deactivation option to users.
Sorry we don’t keep that option for user end cause add license to protect multiple active. Please create ticket if you want to active another site we will re-set your current site.
Thanks
I understand the complexity, thanks for response.
“I looked at some templates and noticed that the side part is basically the same. I would like to create documentation in the same style as you did for this theme, with a listing of topics and subtopics, without using icons. Is there a template available for import in this format? I want to create it exactly like this: Docfi Documentation.”
https://www.radiustheme.com/demo/wordpress/themes/docfi/docs/????
Hello,
Sorry in our theme don’t have this type of layout. We will add in future.
Thanks
I have technical issue here. I have created the group name” Polo Fabrics” under T Shirt Category. But when I click the T shirt category, the Group name ” polo fabrics” does not appear. Can you advise? I have already sent the email.
hi, Can you check my email again?
Hi, I notice the View All button has no function for each category. This button has no function at all. When you click “View All”
1.When you click “View All” under different category. It comes to the same old page 2. whatever category “View All” button. it still comes to the all post page 3. Can you make the “View All” to view all the “articles” under one category. otherwise our visitors will stuck here and no way to go.
“View All button “should direct to view all articles under “one category”.
????
Hello,
We are checking the issue.
Thanks
Hello,
You mean view all button go to all post of that group? Can you please explain in detail with screenshot? https://www.radiustheme.com/ticket-support/
Can you view the link. https://drive.google.com/file/d/1Dil131JXkMrngT3jzZx2t7UzBQNHGnZ-/view?usp=sharing
Yes seen this will update this page next week.
Thanks
You will update your theme plugin as well?
Hello,
We fixed this issue now view all link goes all post of that section see https://www.radiustheme.com/demo/wordpress/themes/docfi/
Thanks
What about the theme, will it get updated?
I have updated the theme. But the layout turned out to be different from your demo. Kindly advise
Hello,
Please create ticket with access and screenshot which layout you mean https://www.radiustheme.com/ticket-support/
Thanks
Hi, regarding the search ajax in the main page. I need the “All Doc” drop down for doc categories. it show doc group selection. Our customer business nature need the doc categories .
Hello,
Please create ticket ticket with screenshot https://www.radiustheme.com/ticket-support/
Thanks
Waiting now
still waiting
Hello,
I just check we replied all of your tickets. Please check.
Thanks
where to get WP User Frontend Pluging
How to change “Register your Account” at login page
WP User Frontend is free plugin can get from wordpress.org You can override the template using child theme and change the text.
IF can not figure create a ticket we will check https://www.radiustheme.com/ticket-support/
Thanks