105 comments found.
Hello,
I purchased the Ozeum theme today, and the bundled ThemeREX Addons plugin is still on version 2.35.99.70.3.13, which Hostinger reports as vulnerable. I followed all update instructions (ThemeREX Updater, reinstalling from ThemeForest package, WordPress Updates), but nothing worked.
Could you please provide the updated secure version (2.36.2 or higher) or confirm when it will be released?
Hello,
Thank you for getting in touch with us!
To investigate your issue, additional information is required. Please submit a ticket at https://themerex.net/support/ and provide the admin details. Our tech support team will provide you with a solution. Regards
where i can change the “You May Also Like” text in the portfolio section?
Hello,
You can change the “You May Also Like” text in the Portfolio section using the theme’s translation file. Please follow these steps: Go to Loco Translate → Themes → Ozeum. Open your active language file (for example, English or the language you’re using). In the search bar, type “You May Also Like”. Once found, edit the translation text to whatever you’d like it to display. Click Save to apply the changes.
Regards
Hi, please,
1. Does the template come with the 3D image that is on the homepage?
2. Is it possible to change the art boards that are on the 3D image to put mine?
3. Is it possible to upload my own 3D image?
Hello,
That’s an excellent question about the visuals on the Ozeum WordPress theme demo!
The visual you see on the homepage that appears three-dimensional (the one with the art boards) is not a live, interactive 3D model. It is a 2D image file designed to create the illusion of depth.
All the clipart images included in this theme are supplied with a copyright sign on them. The original images belong to their owners and are not available for download with this theme. They can be purchased separately directly from these owners.
Unfortunately, the theme does not include the necessary programming libraries (like Three.js) to display complex, interactive 3D models that users can rotate or manipulate. Achieving true, interactive 3D would require advanced custom development outside the scope of the theme.
Regards
Hello, I installed the theme, but it does not accept the license to activate it. Please guide me.
Hello,
Thank you for contacting us!
Please make sure you’re using the purchase code for 1 domain only. You need to “Disconnect” your purchase key from the previous domain first. It can be done in your Theme Panel – Theme Dashboard.
If you accidentally removed your WordPress installation without purchase code disconnection, please use this 1-time disconnection service: https://deactivate.themerex.net/
Please learn more here:
https://themerex.net/wp/purchase-code/ If the issue persists, please provide your website login details in the support ticket at https://themerex.net/support/ Our support team will provide a solution as soon as possible.Regards
I’ve been using the demo theme as a base and customized it. It’s been primo. Received many compliments. However, I am now unable to update the theme without losing all of my customizations. This is a significant issue. I planned to leave it as is, without updating it since the content was complete, however recently my posts on /all-posts disappeared. When I went to roll the dice and update the theme, as a troubleshooting measure, the entire site crashed due to a critical error. I was informed by Bluehost/WP that it was a theme issue. Had I not backed it up, my entire site would have ceased to exist. I am now left with the unsettling issue that my site will slowly fall apart with little recourse. My initial issue was the ghost posts, but I’m worried this will be just the beginning.
Hello,
To investigate your issue additional information is required. Please provide your website details in the support ticket at https://themerex.net/support/ Our Tech Support team will assist you with the issue. If your support expired, please use option “Presales Question” at https://themerex.net/support/
Regards
Hi Mira, I just wanted to update that I received help from the support ticket and my website is now working perfectly – I can see my posts and the critical error has been resolved so I can access wordpress again. A big thank you to your responsive team! Consider the case of the ghost posts closed.
Warm welcome!
How do I customize the 404 page?
Hello, when can we expect the next update? The theme is not compatible with WordPress 6.8 and causing many clients troubles.
Hello,
Thank you for contacting us!
To investigate your issue additional information is required. Please provide your website details in the support ticket at https://themerex.net/support/ Our Tech Support team will assist you with the issue. If your support expired, please use option “Presales Question” at https://themerex.net/support/ We are planning a new update. It will be released in a while.
Thank you!
Hi,
I did try and send an email to the Developer but didn’t receive a response so hoping someone will respond here.
A Wordfence alert is saying that the ThemeREX addons plugin is showing a critical vulnerability.
https://www.wordfence.com/threat-intel/vulnerabilities/wordpress-plugins/trx_addons/themerex-addons-2330-authenticated-contributor-local-file-inclusion-via-shortcodeJust wondered if you would be updating the plugin soon to address this?
Cheers
Hello,
Thank you for contacting us!
We are pleased to inform you that the security vulnerability identified by Wordfence has been effectively addressed in the latest plugin release. The development team promptly responded to the issue and released a patch. As soon as a new theme version is released, you will find it in your Themeforest account -> Downloads. To get a quick fix, please get in touch with the Support Team at https://themerex.net/support/. In case your support service has expired, feel free to open a “Pre-sales Question”. This does not require support extension.
Regards.
Thank you Christine for your quick response. I’ll certainly reach out to support for a quick fix
Regards
My pleasure!
Hi!
We are interested in purchase the theme but the fact that the last update was November 2024 made us think twice… Is the last WordPress (6.7.1) and Elementor Pro (3.27.2) compatible with it?
Thank you very much.
Hello,
Thank you for contacting us!
The theme is fully compatible with Wordpress 6.7.1 and and Elementor Pro. If any errors occur, they will be resolved immediately.
I should say that we release the updates on a regular basis, and the theme is completely up-to-date. Besides, ThemeRex Updater that is included in the package allows you to update all plugins and theme components right in the admin panel several times a month. Please check this guide – https://ozeum.themerex.net/doc/
Regards.
Hello. I like the theme, however the main product page says the version is 1.3.1, and when I download the files from themeforest, the version is 1.2.5 . Please can you update it? Thanks.
Hello,
Thank you for contacting us!
To update the theme, there is no need to download it from Themeforest again – notifications of new versions appear in the admin panel, the theme and bundled plugins can be updated directly from the Dashboard -> Updates menu. We carefully monitor the relevance of our themes and continuously make improvements, functional extensions, and necessary fixes. Some of these changes occur automatically in many themes immediately after adjustments are made in the framework. Due to the large number of themes in our portfolio, there may be a delay between making changes and uploading the theme to Themeforest. However, you should not worry, as immediately after installing and activating the theme downloaded from Themeforest, you will be offered a theme update in the admin panel if a more recent version is available on our server.
Regards.
Hello, I would like to start by saying that this template is amazing! Further, testing it late at night, I discovered that something had gone wrong. I thought I had done something wrong and decided to start the installation again from scratch. But it turned out that my hosting provider was making a move at that moment, which was not notified in advance, and it was because of this that I observed problems with the site. As a result, this was the reason that I had to use the “regenerate the purchase code” button to work with the template on the test subdomain. This is great, but then how do I transfer the site to the customer? Buy a new license? Could you please help me to overcome the situation? I tried to create a ticket on your official website, but I got an error saying that your site is overloaded with requests. I’m still working on the site, but I’ll come across this question soon, so I decided to write now. Thank you in advance for your reply
I purchased the template and activated it on my test subdomain. Everything went great.Hello,
Thank you for reaching out to us!
There is a limit for the number of theme activations according to the theme licensing. But you can easily set up the site on a test domain for development purposes and when finished move it on the proper site/ activate it on the new domain with no problems. You have another 3 tries now. If the issue persists, just let us know here or in the support ticket at https://themerex.net/support Our HelpDesk works properly on our end. Investigating your case with ‘site is overloaded with requests’ error.
Regards.
Is there a way to know if this theme works with polylang?
Hello,
Thank you for contacting us!
The theme supports WPML plugin for multi-language website. Please feel free to use it.
Additionally, some of our customers have successfully integrated the Polylang plugin with our themes like Expo https://themeforest.net/item/expo-modern-art-photography-gallery-wordpress-theme/39462117 You can watch an example of this integration at https://www.youtube.com/watch?v=yFDhYV54ZrE&t=44s If you require any further customization or development work to ensure complete Ozeum and Expo themes compatibility, our dedicated custom studio is at your disposal. Kindly submit a request under the “Get a free quote” category via our support page at https://themerex.net/support/
Best regards.
Hello, can install the update for me?
Hello,
Thank you for contacting us!
Sure. Please feel free to contact our Customization studio at https://themerex.net/support/ (select “Get a free quote” category). They will be happy to help.
Regards.
I love your theme, great work as well. I would like to know if the theme will be updated again? I’m interested in him, but I’m afraid if he’s not updated and if it contains bugs later, I will be afraid of regretting my purchase. Thank you in advance for your reply.
Hello,
Thanks for reaching out to us!
Sure. Currently we are working on the theme update, and all the needed fixes will be included. It will be released in a while. The template is fully maintained by Our Team and comes with 6 months of premium support, which can be extended. In case you come across any difficulties, our Tech support team will be glad to help you solve them at https://themerex.net/support/
Regards.
Good morning,
Thank-you for your prompt response !
Perfect ! I’m really thinking of buying it in a few days then. Thank you, and excellent work again. See you soon.
Good morning,
Thank you so much for your feedback! We are so happy you enjoy the theme! Have a nice day!
Hi, before purchasing the Ozeum theme I have some questions:
1. How can I upload artwork information (images and descriptions)?
2. Is the theme compatible with the “Culture Object” plugin (useful for uploading works)?
3. How many works can I upload to the Collections section? Is there a limit?
Thanks for the reply 
Hello,
Thank you for your interest in our theme!
1. Ozeum offers Portfolio custom post type https://ozeum.themerex.net/portfolio/flower-still-life-with-crown-imperial/ that allows you to add artwork information with ease. For more details, please follow https://ozeum.themerex.net/doc/#custom_post_types_portfolio
2. Culture Object plugin is not automatically included in the package as a default feature. However, you can attempt to use the plugin alongside the theme. If the plugin requires extra stylesheets to perfectly align with the theme, our Customization studio can generate them for you. To proceed, please submit a request to the “Get a free quote” category at https://themerex.net/support/
3. There are no limits for the works uploaded from our side. The number of works you can upload to the Collections section (portfolio custom post type) typically depends on your hosting resources rather than the theme itself. Here are the theme requirements – https://ozeum.themerex.net/doc/#installation_theme_requirements
Regards.
Hello, i have a few questions before i purchase the theme, does your theme have full functional rtl as i want to use for arabic language, and is the theme mobile responsive? compatible with elementor? compatible with calender events.
Hello,
Thank you for your interest in our theme!
Absolutely! The theme supports RTL. Please check the demo https://rtl.ozeum.themerex.net/ Ozeum is fully responsive, compatible with Elementor and The Events Calendar – https://ozeum.themerex.net/events/list/
Regards.
Activate Your Theme and Support Account – FAILED!
THEME ACTIVATION Your purchase code is invalid! Theme is not activated! Check your code – maybe it’s from another theme
PLZ HELP!
All data is right – ove tried 5 times, nothing works ….
Thanks for quick support, now it works.
Hello,
Thanks for your reply.
Feel free to submit a new ticket at https://themerex.net/support/ if you have any further questions – we’ll be happy to help.
Have a nice one!Hi, does it support free language plugins? Such as Polylang? Thanks
Hello,
Thank you for contacting us!
The theme supports WPML plugin for multi-language website. Please feel free to use it.
We cannot guarantee full theme compatibility with Polylang since it is a third-party plugin, and we have not tested it with the template. However, you may try using the plugin with the theme. In case some additional stylesheets are needed for its full compliance with the theme, our Customization studio can create them for you. Just submit a request to the “Get a free quote” category at https://themerex.net/support/
Regards.
Is it possible to have a unique header image on individual pages?
Hello,
Thank you for choosing our theme!
Absolutely! The header style can be changed for every single page in Theme Options of the page – https://prnt.sc/jYnFOosTO2oo Here is the guide – https://ozeum.themerex.net/doc/#layouts_creating
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Hello, I am currently struggling to edit the navigation bar color. I hoped there would be an easy fix in Appearance / Customization so I don’t need to scour through the code to find it. I am currently using the navigation bars from Home 5 in the dark color scheme. I tried changing the color through Elementor with no luck either. Any advice?
On further inspection, I noticed that if I remove the fixed attribute, it allows me to change the color. Is there an easy way to change the color and still keep the navigation bar fixed at the top of the page?
Hello,
Thank you for contacting us!
Could you please submit a ticket at https://support.themerex.net/ and provide the link and the screenshots, so we could take a look? Our support will handle this as soon as possible.
Regards.
I solved the issue. Thanks for your response though
You’re more than welcome. Feel free to submit a new ticket at https://themerex.net/support/ if you have any further questions – we’ll be happy to help.
Have a nice one!
