4647 comments found.
Hi. i have 2 problems. I bought the theme long time ago and only now i use it. So, my questions are: - is there a way to add specifications on the product page. The specifications are coming from the metafilelds. - i put a video on the product page in the image gallery but is not playing when i click on it. Is blank.
i know that my support is expired but i will buy in the future again the theme for other clients, and i need to use this shop as a portfoliu.
Thanks, marian
Hi Marian,
Is there a way to add specifications on the product page. The specifications are coming from the metafilelds.
-> You can follow this instruction to setup: https://halosoft.gitbook.io/ella-documentation/product-page/product-information/how-to-set-up-product-property-by-metafields
i put a video on the product page in the image gallery but is not playing when i click on it. Is blank.
-> We would like to login your store to check this request. In case your support time expires, you can open ticket with category Shopify and show us your theme license in the ticket to get our support for this request.
Please open a ticket at this link: https://halosoft.ticksy.com/
Don’t forget to grant login permission for us.
Thank you so much.
Why is it sooooooo complicated just to add some simple product information tabs??????
Hi Friend,
Currently, we have written instructions for setting up the product tab here, you just need to follow it to do it: https://halosoft.gitbook.io/ella-documentation/product-page/product-information/product- tabs
If you encounter any difficulties, our team will support you.
We have received a ticket from you about these cases, we will check and respond to you soon via your ticket.
Thank you so much.
The most important factor for me when choosing a theme is SEO performance. Even though I am familiar with general SEO metrics, I am not equipped to fix structural deficiencies/excesses or errors in the Theme code. Therefore, I am waiting for a response from you. I would like you to provide information about your theme in terms of site speed, whether there are adjustable title tags and crawlability. Kind regards
Hi Friend,
Thank you for reaching out and sharing your concerns about SEO performance when selecting a theme. We understand the importance of SEO for your website’s visibility and effectiveness.
Our theme is designed with SEO best practices in mind, aiming to optimize site speed and ensure crawlability for search engines. Please be assured that we continuously monitor and update our theme to address any potential structural deficiencies or coding errors that may impact SEO performance.
And we also always focus on optimizing the code for good loading. Ella has an optimized loading speed of 72 for Mobile and 95 for Desktop you can check here https://pagespeed.web.dev/analysis/https-new-ella-demo-myshopify-com/l9nzinfhtq?form_factor=mobile
Speed and store performance will be different between different stores because they will not have the same product data, collections, catalog or store data.
Shopify provides you the information about what factors will impact to the store performance. Each store will use their own data. Google font will take time to load and impact to the speed rather than stores using Shopify font.
If during the process of using the theme you have any problems related to it, we will support you.
If you have any questions. you can submit a ticket at this link to get our support: https://halosoft.ticksy.com/
Hallo. Do you have ella theme for wordpress?
Hi Friend,
We regret that currently, we don’t have any themes for WordPress. Ella theme is the Shopify theme so you just can Ella on the Shopify store.
Thank you so much.
Hi There! Since a day ago I noticed that its almost impossible to work on my halo theme page on shopify due to it being super slow. I asked them and we ran trough some tests and saw its not their fault.
I havent updated the theme yet, and until 1 day ago it was all fine, but now it’s un-workable.
What do you suggest? I reckon updating the theme, but am scared that updating it would ruine the site in some way
Hi Friend,
We don’t think it has anything to do with updating the theme. We would like to ask if you have installed any apps recently? Please provide more details about the problem you are experiencing. We will need to check carefully when logging into your store.
- Please open a ticket at this link: https://halosoft.ticksy.com/ to get our support. In case your support time expired, you can open ticket with category Shopify.
- Give us any image or video about your case.
- Don’t forget to grant us permission to login your store.
One more question, what coding page do I add the “Affirm Pay in Four” coding? I want to add it under the “Shop Pay” pay in four section
Hi Friend,
We apologize for not really understanding your request, are you referring to the product page? It would be better if you could provide visual details (images or video) of what you mention so we can understand better.
Please open a ticket at this link: https://halosoft.ticksy.com/ to get our support.
Don’t forget to grant login permission for us.
hey, quick question about the Wishlist. I see that People dont have to login or register to the site to use the wishlist feature? in most sites people have to login to add wishlist so they can save it for later. Why they dont have to login?
Hi Friend,
For the wishlist feature, it will save based on the browser. We cannot handle the code to save with the account, because the user account belongs to Shopify’s backend, and we are only frontend developers so we cannot do that. If you want you can use app.
Thank you so much.
Got it. Thanks for the reply
For the latest update 6.6.2, how do we activate the Quick Add Bulk? What section is it in?
Hi Friend,
You go to Product card -> Product Quick Shop -> Quick Shop Option -> choose Bulk: https://prnt.sc/0YzJoGV6qgF_
Thanks
Hey. IN the product information, product page. is there a way to add Materials and Care guide as meta field and show them here? https://prnt.sc/r1EbhrTWxR0R after the description? i tried adding metafileds and put the info in the page but i dont see a way to show it here. Maybe im missing something and i cant show meta fields here?
I think i got it. I guess i need to add c_f in the metafield? or i dont have to?
Hi Friend,
For Material: We would like to deeply check it when login your store. Please open request via ticket for checking it.
For Care guide – Size chart, we have instruction to setup here: https://halosoft.gitbook.io/ella-documentation/product-page/product-information/size-chart
If you want to move it, we can help you change in the code.
In case your support time expired, please renew support time to get our support. You can refer to this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support#h_01GYBQNMDJ0P767547FR62M6BG
Thank you so much.
A basic feature such as ‘Country of Origin’ of a product is not available in Product information on the Product page. It is an extremely basic feature provided by Shopify but you have hidden this feature in the theme. A humble request to make it visible or help us troubleshoot this.
Hi Friend,
For “Country of Origin” field, we can not handle code to show it on the Product page. As you can test on the Dawn theme of Shopify, this is not shown.
You should use the app to get it. You can refer to this Community for this case: https://community.shopify.com/c/technical-q-a/getting-country-of-origin-on-product-pages/td-p/1030127
If you have any questions, please open a ticket at this link to get our support: https://halosoft.ticksy.com/
Thank you so much.
How can i upload the demo of the theme? i’m using the Jewelry child theme, and i need to add a specific pages like collection page number 5. please advise me as soon as you can
Hi Friend,
We have got your request via email, we will keep in touch with you via email.
Thank you so much.
Hi,
I wanted to add an svg icon in the High fashion home page but it is not showing when applying the code.
Hi Friend,
For your case, we would like to login your store to check.
Please open a ticket at this link: https://halosoft.ticksy.com/ to get our support.
Don’t forget to grant login permission for us.
Hi,
One Issue is there :
1) i want to show only buy now button and no “add to cart” button on product page. How to do that.?
If thats not possible, how can i redirect customer to checkout page (not cart page) after clicking “add to cart” button on product page.
2) After selecting varient on product page, varient color should fill with black. Its only showing border as selected. Which is confusing.
Hi Friend,
1) i want to show only buy now button and no “add to cart” button on product page. How to do that.?
If thats not possible, how can i redirect customer to checkout page (not cart page) after clicking “add to cart” button on product page.
-> If you want to hide “Add to cart” button and keep “Buy it now” button, we don’t have a setting to change, we will help you change in the code.
Or if you want when clicking “Add to cart” button on the product page, the customer will go to the Checkout page, we will also need to change the code.
2) After selecting varient on product page, varient color should fill with black. Its only showing border as selected. Which is confusing.
==> This is not a theme issue, by default when a variant is selected, it will have a black border, if you want it to show full black, we can help you change the code.
Please submit a ticket at this link: https://halosoft.ticksy.com/ to get our support. Don’t forget to grant us login permission to login your store.
Thank you so much.
Helllo, I’m using the latest Ella version (6.6.1). Are you already supporting the latest Shopify Color/Swatch Filter implementation as explained in this tutorial? I tried to implement it but doesn’t work with your theme. https://youtu.be/AocEXVenuIM?si=xrf9anWX_WJkPEtq
Hi Friend,
Thank you so much for your information. Currently, our theme has not updated this function. Our Dev team will review it and keep the update for theme ASAP.
Is there a way in the to show the Dynamic Checkout Buttons option to show only the Shpify payments notice and NOT the BUY IT NOW button? https://prnt.sc/uenya_z4edjw
Hi Friend,
Do you want it to always show payment methods for Dynamic Checkout Buttons and not the Buy it now button?
If so, please open a ticket to verify the theme license and we will help you: https://halosoft.ticksy.com/
In case your support time expired, please renew support time to get our support. You can refer to this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support#h_01GYBQNMDJ0P767547FR62M6BG
Thank you so much.
Hello!
We are using Ella V6.3.0 theme on Shopify. For two days we have noticed that the product page with the default template is not displaying correctly depending on the operating system or browser version. I explain:
On a PC with Windows 8 and Google Chrome updated to the maximum it displays correctly:
https://drive.google.com/file/d/1SuQMbjEBbypsbbysnh1wuekhA3WwNJEh/view?usp=sharingHowever, on PCs with Windows 10 and updated Google Chrome, since two days the main image has been reduced and the thumbnails have been moved up. The same thing happens with Edge or on mobile, the image is reduced:
https://drive.google.com/file/d/1LAWlSFTdq6UtSJqsz2kOxGym_PctxMht/view?usp=sharingBoth screenshots have the same settings and we are using the “zoom” option.
We haven’t installed any new apps or edited any theme code these days.
Any idea why this issue?
Thank you!
Edit: We are using Ella V6.4.0
Hi Friend,
This problem has happened before, the reason is that the latest update of Chrome has added a short code attribute is no longer supported, then Chrome updated this attribute again and we have promptly fixed this error from Ella 6.5.4 onwards. But it is not clear why they added this code attribute again and it continues to cause errors for sources from Ella 6.5.4 and below.
You can follow this instruction to fix it by yourself: https://halothemes.net/blogs/shopify/fixing-ella-image-error
Or we can help you fix it. Please open a ticket at this link: https://halosoft.ticksy.com/ to get our support. Don’t forget to grant login permission for us.
I have another question. in the default products settings i have the product information description tab closed. i dont want it to be open by default https://prnt.sc/zZylB5QIom_f BUT no matter what i tried and didnt select it to be pen. The deScription tab always stay open IN THE SITE https://prnt.sc/yXrF2rFL1Xjd and the rest are closed, like they need to be. any idea why?
Hi Friend,
For your request, we would like to login your store to check.
Please open a ticket at this link: https://halosoft.ticksy.com/ to get our support. Don’t forget to grant login permission for us.
Thank you so much.
Thanks, Just sent it
Hi，the dynamic checkout button indect fuction has something wrong today.It can not be displayed.
This problem just occurred today, and it has never occurred before. And the code has never been modified in the past few days.
Please help us as soon as possible !The product site link is here:https://bit.ly/4cqncjV
This is a screenshot of the problem https://prnt.sc/OHQloVy1cFCx
Hi Friend,
This button is from third-party, not from us, but let us help you check it.
Please open a ticket at this link: https://halosoft.ticksy.com/ to get our support.
Don’t forget to grant login permission for us.
Thank you so much.
Hi there.
This problem has reappeared. This is very strange. Every once in a while, the dynamic checkout button will have problems, and then it will return to normal after a few days.
Can you help us solve this problem? This problem has been bothering us for a long time. Now the dynamic checkout button is gray.
Thanks.
Hey. i have a small issue on the product page Variant Picker order. For some reason the Sizes are above the colors picker, i tried few products layout and the same. Is it something in the settings that i did wrong? This is the left thumb product page demo https://prnt.sc/MV9UaHnP71bE and this one here is my site. you can see the zises are above the colors https://prnt.sc/KszBbDWb3rLy what can i do to put the colors first. Thank you
Hi Friend,
It will base on the position you put it on product admin.
Please go to Product admin which you want to change position of size and color -> hover this icon and move block into the position you want:
https://prnt.sc/n8PJNIRUIrK2Hope this helps you.
ohhhh omg hahahah thank you for that. I didnt know what was wrong 
Thank you so much.
I am facing issue for youtube videos. It was appearing on product pages since last 1 year. now suddenly its now showing on the product pages. I Can see the thumbnail but youtube player is not showing or opening.
Hi Friend,
For your request, we would like to log in your store to check deeply. Please open a ticket at this link: https://halosoft.ticksy.com/
Don’t forget to grant login permission for us.
Thank you so much.
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