386 comments found.
i will purchase this template and can i use my two websites same design?
You can import any demo you want to your websites. However, according to Envato policy, a single license allows you to use the theme on only one website.
Can I ask please when the last time Archub theme was updated? There are a few things like the liquid menu that are not quite working properly (I have submitted a ticket on this), also the Portfolio Meta is glitchy as I often have to go and change the details as it is displaying the info from another portfolio page.
Hi there,
Thank you for reaching out. ArcHub was last updated on July 23rd, but we have a new update coming very soon! 
If you encounter any bugs, please create tickets so our team can address them and include the fixes in the upcoming update. I can see that the ticket you have already sent is being processed.
Best regards,
The Liquid Themes Team
Hello,
Could you please confirm if the ArcHub Elementor Addons plugin is compatible with Elementor version 3.25.1?
Hello,
Yes, it is compatible, but feel free to create a ticket if you encounter a problem.
Check your demo, it doesn’t works
Hi there,
Thanks for your report, we are working to fix the issue. Our demos will be available again as soon as possible.
Unfortunately it still doesn’t work. I need to show some demos to my customer, but i’m losing a lot of time.
Hello Support, can someone reply to my ticket? I’m unable to install the theme multiple times with the error:
“The theme is missing the style.css stylesheet.”
Please assist thank you.
Hi there,
You’re probably trying to install the wrong zip file. Please check out this article: https://docs.liquid-themes.com/article/559-architecture-hub-installing-hub
Ok solved. Thank you
Hello jacktjiam,
You are welcome!
Best Regards,
LiquidThemes Team.
Hello, how can I reset my used License as I was using different domain for Development website? I cannot do it my self. I sent you an email yesterday.
Hi,
Thanks for reaching out.
Could you please submit a ticket with all the details, so that we can take a closer look at. https://liquidthemes.freshdesk.com/support/tickets/new
Sincerely, the ArcHub Team
How to get a refund?
You can submit a refund request here: https://themeforest.net/refund_requests/new It’ll be reviewed by our customer satisfaction team.
Summited refund request before 14 days, and not processed here is the ticket no 40074
Very bad experience not allowing refund and not even processed my refund request
My license doesnt exsist on your portal, Iwhere is my license becauise i cant activate it if its not on the portal.please fix
Hi there,
I see two licenses in your Liquid Portal account. However, if you have purchased a new license, you can get help from this article to add it to your account: https://docs.liquid-themes.com/article/566-liquid-portal-my-license-is-not-showing-in-my-account
Best regards,
Liquid Themes Team
HEy hi i changed my hosting from hostgater to hostinger. i would like to deactivate previous activation key and again need to connect with hostinger so these options are not working kindly rectiy the issue pls
hello
Could you pls reply me its very urgent
Hi there,
The ticket you sent on the subject has already been answered.
Best regards,
Frank M.
Liquid Themes Team
Please can you activate the theme for me I have already submitted a ticket.
Hi there,
The ticket you created regarding the issue has been replied, please check.
- Frank M.
Liquid Themes Team
Is there any way to remove the transition in the ”.nav-trigger.style-6 .bar” menu button? I find it really annoying that the menu follows the mouse cursor when you’re going to click on it.
Hi,
Thanks for reaching out.
Could you please submit a ticket with all the details, so that we can take a closer look at.
Sincerely,
the ArcHub Team
Demo website has hosting error. Please check.
Hi,
Thanks for reaching out.
Could you please check again? It was a temporary issue.
Sincerely,
the AIHub Team
Hello, how are you? I need to resolve this question before purchasing the license. I’m going to make a web page on a domian, and then when it’s ready and finished, I’ll edit the page and change to another domain. Is that possible? In other words, the license would no longer be in the subdomain to move to the domain where it would remain, one page at a time.
Sure thing, this is possible
Hi,
When changing the “header design options” for “post settings” on the chosen header, no matter what we change “sticky header color” to or the background colour – it never changes. The most we can get it to do is a white with a very light opactiy.
I am trying to set a solid white header when the user scrolls and the header turns to sticky, no matter what I change it to tho, nothing works?
I’ve managed to do it by setting the background as a “gradient” and setting both colours to white.
Glad it’s fine now Feel free to submit a ticket whenever you need help.
While the design is impressive, the support experience has been disappointing. I reported an issue with WPML menu and string translations over a week ago and have not received a satisfactory update or resolution. Despite multiple follow-ups, the support team has been unresponsive, which has significantly impacted my project timeline. As a paying customer, I expected better service and quicker resolution times. I hope the support team addresses these issues promptly.
Hi, is this Theme PHP 8.2 compatible?
Hi,
Thanks for reaching out.
Sure, it’s compatible with PHP 8.2
Sincerely,
the Liquid Team
Hi, i can’t install the theme. I have alot of issues. Pleace contact me. We need the install today. I already made a support ticket yesterday. But nobody answers. Pleace help us today. thank you.
My colleagues are already checking the ticket, it will be responded shortly.
ok thank you so much.
Hello, we really need to work on it today. We have many problems with the themeinstallation.
Hi! Can I change the default text “— LATEST PROJECTS Selected case studies” ?
Hi,
Thanks for reaching out.
Could you please submit a ticket with all the details, so that we can take a closer look at.
Sincerely,
the Liquid Team
When is an update coming? Some of the hub features like text reveal? Thanks again
Hi,
There is a bug with the Portfolio on the single page using the liquid portfolio navigation at the bottom of the page.
It keeps looing the first two projects on this page https://amycampbellarchitect.com.au/affordable-architect-ballina/
Please use the link to see what is happening.
Can you please provide a fix (We have the latest theme version installed).
I have contacted you through this support as our Support has expired and as this is a theme issue, are not willing to pay again for support.
Thank you
Support is not being provided via comments section. Could you please submit a ticket providing all the relevant details about the issue you’re facing? This will enable our support team to assist you more effectively.
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