106 comments found.
Hi – please can you release an update – or provide a link to download wpbakery. Its out of date again.
Please follow the update.
Not sure what you mean. I’ve downloaded your latest update and the wpbakery is out of date. Bundled Version 8.4.1. Current version: 8.6.1. Can you please update the theme so that I can download.
cheers
please update
The theme was updated on September 10, 2025.
Hello, when I update PHP on my server from 7.4 to 8.0 or 8.1, it generates a critical error, and the Softlab Core plugin is responsible. It is not compatible with new versions of PHP. Is there a solution to this? Thank you.
The latest theme version works well. Please check the next link on how to update the theme and all bundled plugins: https://webgeniuslab.ticksy.com/article/19061/
Thank you, I followed the steps to update the theme and also the Softlab Core plugin, and now the website is loading correctly with PHP 8.2. Perfect!
Hi – could you please update the theme with the latest version of wpbakery. There WPBakery Page Builder available. View version 8.4.1. Yours is still on 8.0.1. thanks
Thank you! We’ll update it shortly.
Hi, its been a week. Please update the theme and keep it updated. I keep having to chase for updates when the plugins have clearly been updated months ago
Done.
Hi – theme updates fine but when I try to update the wpbakery it says: An error occurred while updating WPBakery Page builder.
I’ve tried reuploading the theme 2x. Same problem
Most likely, this issue is related to a local environment or server-side configuration. Please submit a ticket to our support forum: https://webgeniuslab.ticksy.com/ — our technical specialists will help you resolve it as quickly as possible.
Also you can try update it manually. Check the theme directory: softlab/core/tgm/plugins
Hi – could you please release an update with the latest wpbakery: There is a new version of WPBakery Page Builder available. View version 8.1 details. Automatic update is unavailable for this plugin. To receive automatic updates license activation is required. Please visit settings to activate your WPBakery Page Builder. Got WPBakery Page Builder in theme?
Hi, my site currently has its breakpoint set to 1600px (ie. Mobile menu kicks in at this point) but I’d like to reduce it to 1200px. I’ve tried modifying the “Show Header mobile in the resolution” to 1200 in the header builder but it makes not difference. Could you please advise how to fix it so that the normal nav displays over 1200px and the mobile version kicks in under 1200px. https://transactionjunction.co.za/ Thanks
Hello! Ensure to update the theme and bundled plugins. Follow the next link, there are three ways to update the theme: https://webgeniuslab.ticksy.com/article/19061/
Besides, if you have more questions you can submit a ticket to our support forum: https://webgeniuslab.ticksy.com/
Hi – could you please release an update with the latest wpbakery: There is a new version of WPBakery Page Builder available. View version 8.1 details. Automatic update is unavailable for this plugin. To receive automatic updates license activation is required. Please visit settings to activate your WPBakery Page Builder. Got WPBakery Page Builder in theme?
Hi, May I know how can i deactivate the search widget in the header? and where to edit the button on the header which wrote <get the app>?
Hello! Ensure to submit a ticket to our support forum: https://webgeniuslab.ticksy.com/
The comments area is only for presale questions.
hi i just bought and downloaded. (my license i =2f068bcf-442e-4fab-a774-aa83f80d3b22).
However, the slider seems got issue. May I know whether we need to pay for Slider revolution and how to change assets for slider?
Hello! Ensure to submit a ticket to our support forum: https://webgeniuslab.ticksy.com/
The comments area is only for presale questions.
Hi – could you please release an update with the latest wpbakery:
You have version 7.7.2 installed. Update to 7.9. View version 7.9 details.Of course, will be updated asap.
Hi – any updates on this?
Done. You can update the theme and plugins.
Hi, can you please release an update with the latest wpbakery
Hello! The update is already available.
Thank you
Is this theme support Elementor
Hello! No, this theme doesn’t support Elementor.
1.is the theme based on blocks and can gutenberg editor be used for modifying it. 2.can I modify all text including the text used in animation in phone etc.?
Hello! 1. The theme based on WPBakery page builder. 2. Some text in the animation were created with graphic editor.
Love this theme. Please when will the next update be released? It says cart.php and quantity-input.php is incompatible with the new woocommerce database update.
Hello! Of course, we are going to update it ASAP. But It is not a problem at all. This is just a notice. Even with this notice the theme and WooCommerce work well.
Ok thanks. Looking forward to the update 
The update is available.
When I examine the demos, I see that the mobile device in the images is an old iPhone model. If I buy the theme, can I set the device image to a new iPhone model during the installation process? Does the theme make it easy to do this, that is, is there such an option in the theme during the installation phase?
Hello! Of course, it is just a mockup and you can replace it. You can do it during content editing.
While trying to update from PHP 7.4 to PHP 8 we encounter this error with the theme, we are using the latest theme. Please advise if an error in your theme code and how we can resolve it. thank you
https://transactionjunction.co.za/Fatal error: Uncaught TypeError: call_user_func_array(): Argument #1 ($callback) must be a valid callback, function “fouc_protect_against” not found or invalid function name in /home/forge/transactionjunction.co.za/wp-includes/class-wp-hook.php:310 Stack trace: #0 /home/forge/transactionjunction.co.za/wp-includes/class-wp-hook.php(334): WP_Hook->apply_filters() #1 /home/forge/transactionjunction.co.za/wp-includes/plugin.php(517): WP_Hook->do_action() #2 /home/forge/transactionjunction.co.za/wp-includes/general-template.php(3053): do_action() #3 /home/forge/transactionjunction.co.za/wp-content/themes/softlab/header.php(23): wp_head() #4 /home/forge/transactionjunction.co.za/wp-includes/template.php(785): require_once(’...’) #5 /home/forge/transactionjunction.co.za/wp-includes/template.php(720): load_template() #6 /home/forge/transactionjunction.co.za/wp-includes/general-template.php(48): locate_template() #7 /home/forge/transactionjunction.co.za/wp-content/themes/softlab/page.php(18): get_header() #8 /home/forge/transactionjunction.co.za/wp-includes/template-loader.php(106): include(’...’) #9 /home/forge/transactionjunction.co.za/wp-blog-header.php(19): require_once(’...’) #10 /home/forge/transactionjunction.co.za/index.php(17): require(’...’) #11 {main} thrown in /home/forge/transactionjunction.co.za/wp-includes/class-wp-hook.php on line 310
Thank you for letting us know about this issue. We will provide an update with the fix.
Hi – any update on when this will be resolved please
We have conducted a test on the most recent version of the theme using PHP 8.0 and we can confirm that it is fully functional without any issues.
If i buy this theme, my website will be the same with the demo?
just by installing the package?
im new to WP so i want to buy theme and just update based on my contents.
Hello! Yes, it will be absolutely the same.
Do you have some video guide that can guide me until i see my website is the same with the live demo?
Hi, My Slider Revolution is not working anymore? Please can you advise
Most likely you just need to check the requirements for Revolution Slider. https://www.sliderrevolution.com/documentation/system-requirements/
Thank you, all my system requirements are correct. The slider worked previously however has just stopped working out of the blue.
I am sorry, but the slider can’t stop working for no reason. Please make sure to submit a ticket to our support forum and provide more details. our support specialist will find the best approach.
Hello, I bought the theme in 2021 and I need the PSD files but my license has expired to open a ticket. How to do ?
Could you please submit a ticket to our support forum under the presale question category and provide your purchase code there?
The theme demo is designed for showcasing an app. Do you have a demo for a general Web Development company?
Can I get it at Envato Elements?
No, this theme is available only here.
