192 comments found.
when updating wordpress to version 6.6, the drop-down menu disappeared from my site. What should I do? which file should I fix or replace
Hi! Thanks for the purchase.
Please create a ticket in our support system for better support. Send screenshot, link on your website etc – https://support.artureanec.com
Thanks!
I applied yesterday, Ticket #11368 
Hi! We got your ticket. We are working on solving problem connected with WordPress update.
I like this theme, is it available in html version ? not wp.
Hi! Sorry but we don’t have HTML version. Thanks!
Hi! We recently purchased the theme and installed it to Wordpress. However, when customizing it, it doesn’t look like what is shown on the screenshots.
Hi! Thanks for the purchase.
Please create a ticket in our support system for better support. Send screenshot, link on your website etc – https://support.artureanec.com
Thanks!
Hi Arturenec. Ticket is submitted.
Hi! We will answer as soon as possible. Thanks!
Thanks, I think I still need support after enabling a couple settings and the theme did not work again
Hi! Ok, we will try to help. Please wait! Thanks!
Hi, one pre-sale question: Is it possible to combine different sections / blocks from different demos? Thanks in advance!
Hi! Yes, you can mix blocks from different home pages.
Hello, I have 2 questions
1. Are the photos included? 2. Will you have a coming soon page?
Thanks
HI! 1. Yes, they are 2. No, we haven’t Thanks!
Can I change the colour as per requirement. Like theme colour and button color etc.
Hi! Yes, you can change colors. Thanks!
How do I create a website using th etemplates I saw when I bought this theme, I cant find anything, i wanted something simple to create but it is turning into a headache, why are there no video tutorials
Support has sorted this, extremely helpful, I will have to learn to be more patient, thankyou
Hi! You are welcome! Let us know if you need any help. Thanks!
Hi, ive left a message in support 14 hours ago, but no reply, I was looking for some tutorials on how to build out the website, there is nothing on Youtube and also how do I access the different pages to use
Support has sorted this, extremely helpful, I will have to learn to be more patient. thankyou
Hi! You are welcome! Let us know if you need any help. Thanks!
I would like to emphasize to potential buyers that the product design is flawless and extremely fast. However, I have a suggestion for the company representatives. The header logo corrections and a few alternative notations are unfortunately missing, which causes some difficulties. Additionally, videos cannot be added to the products (this is a very serious drawback)
Hi! Thanks for the purchase. Please send us your suggestions in our support system. We will try to implement it.
Has anyone managed to change the icon on the home page 7 header?
Excelent job Artureanec !!!
Hi! Thanks for the purchase.
Please create a ticket in our support system for better support. Send screenshot etc – https://support.artureanec.com
Thanks!
how to try this theme before purchase. Is any sandbox available to try this for experience
The preview page and the templates are lagging. What’s the reason
Hi! Sorry we don’t provide test period for theme. Thanks!
Having problem replacing the current set logo on the top bar of the website
was not sure if I’m able to edit this through Elementor or through the customize screen on WordPress
where can I find the option to change the logo in this header menu section?
Hi! Thanks for the purchase.
Please create a ticket in our support system for better support – https://support.artureanec.com
Thanks!
Hello, do you have html version (not wordpress)?
Hi! Sorry, we don’t have HTML version.
Hello,
Congratulations on the very beautiful theme! Before purchasing, I would like to ask a few questions:Customization of Vertical Lines:
- Question: Is it possible to remove these visible vertical lines without modifying the code? https://organized-wormhole-efe.notion.site/e0cfee21a0af4004860d813bde1eac40?pvs=4 I have had this issue with another theme (with Elementor), and I don’t find it aesthetically pleasing.
Support Responsiveness:
- Observation: I noticed that for each user problem, you direct them to support and invite them to open a ticket, whereas other theme authors respond directly to comments (except in very special cases).
- Question: Generally, how long does the support service take to respond?
Best regards,
Hi! 1. Yes, you can hide this line using settings. 2. First, comments aren’t intended for technical support. Secondly, the support system is more convenient and gives an opportunity to help better and faster. For example, access to admin panel is often required, and in comments everyone can see it. In comments you can’t attach files and more. 3. We try to provide a response within 24 hours, but sometimes complex questions take a little longer. But that’s rare. Thanks!
Hello,
You previously informed me that it is possible to remove the vertical lines in the settings. Unfortunately, I have not been able to find this option. Additionally, I am encountering an issue with image distortion to achieve the effects shown on the demo pages, “Intro” and “AI Solutions.”
I have opened a ticket regarding this issue. Thank you for your response.
Hi! Thanks for the purchase. You can hide it using Customizer: Appearance > Customize > Page Settings > Body Lines – https://prnt.sc/Ng3EvHGbyBz_ Other questions we will answer in support system.
Thank you very much for your response and your responsiveness.
You are welcome!
Hello, I sent in a support ticket because I can’t change the header image on each single blog post. I have tried changing many different settings in “customizer”, in the wordpress dashboard blog post settings, as well as elementor. And nothing I do let’s me change the header image in the single blog posts. How can I change it or even remove it if i want?
Hi! Thanks for the purchase. We will answer as soon as possible.
Do you support RTL languages?
Hi! Yes, theme support RTL. Thanks!
I’m trying to edit the homepage using Elementor, but I’m getting a 500 error message from Elementor when I try to edit the page.
Hi! Thanks for the purchase. We got your message in our support system. We will answer as soon as possible.
I see that there has just been an update. What has been updated? 
Hi! Thanks for the purchase. No, it wasn’t update. We changed main preview for new price. You will be notified of an important update.
Hi I have just purchased this theme and i have a problem: i’m on Hostinger Pro and all my PHP limits are at 1024MB. I can install the theme but i can’t import data. It stays there forever turning turning with no result. Fresh clean new wordpress installation with PHP 8.1. I can’t open a ticket because your site https://support.artureanec.com gives me the Error 401: cant verufy the purchase. Please quickly do something, thanks.
Hi! Thanks for the purchase. Please send message by email.
Hi Team, thank you, i fixed it. It finally worked after several attempts.
But my license it’s still not recognized. Please add it manually to your ticket system so the next time i can open a ticket
Thanks
Hi! Please provide information for license by email. Sorry for inconvenience. Thanks!
It looks cool, but it causes a critical error for me. This must have something to do with the plugin. As soon as this is activated, the critical error is there and I can’t seem to solve it.
Hi! Thanks for the purchase.
Please create a ticket in our support system for better support. And provide screenshots of the problem – https://support.artureanec.com
Thanks!