48 comments found.
它只在我的主网站上激活过一次，重装网站后无法激活，https://prnt.sc/RjcEFISsCQJf 请安排退款
Hello,
Thank you for using our theme and reaching out to us!
You can manage all your purchase codes in your account on our website: https://xtemos.com From there, you can remove old activations for domains that are no longer in use, allowing you to activate the theme on a new domain.
If you don’t have an account yet, you can create one using your purchase code here: https://xtemos.com/my-account/
Let us know if you need any further assistance.
Kind Regards
我使用的是同一个域名，为什么重装网站代码后，无法再次激活
不能激活就退款吧
Please, send us a message via email with some screenshots so we can better understand what is wrong.
退款吧，没有耐心了
Please, send us a message via email with some screenshots so we can better understand what is wrong.
Hello dear Xtemos,
I’m not sure if you’re aware, but there’s a conflict between the new version of Elementor and the theme. After updating to the latest version of Elementor (2.24), all carousels and product-related elements stop displaying on the page, leaving white spaces instead. I’m also using WordPress and the theme in RTL mode, which I thought might be related to the issue.
I wanted to bring this to your attention and hope you can resolve the issue as soon as possible.
Thank you very much.
Hello,
You can fix it by applying patch # `599608`. To do this, go to Dashboard -> WoodMart -> Patcher, find the corresponding patch and click on the “Apply” button. Let us know if it works for you.
Kind Regards
Hello,
I tried setting up your theme on my staging site but I can’t get product filters to work. I’ve tested on a local environment as well. When any filter is selected, the result always has 0 products. Can you help me setup this?
Hello,
Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue.
Use the contact form on our profile page here. https://themeforest.net/user/xtemos
Thank you in advance.
I submitted the details you asked for. Waiting for the issue to be fixed. Thanks
I am having thesame issue of this elementor. The help desk is wack. I have tired of waiting and all. and even got mocked for not just using a free theme instead.
A project is on halt because of this theme currently.
Hello,
Thank you for reaching out to us. We’re here to help! To assist you more effectively, could you please provide additional details regarding the issues you’re experiencing? Including screenshots and a step-by-step guide to reproduce the problem on your website would greatly aid us in diagnosing and resolving the issue.
We appreciate your cooperation and look forward to assisting you further.
Best regards,
here is the https://moleedesigns.com/
This is the screenshot of the issues i have. https://we.tl/t-zJi679CKQa
Hello,
Please disable any plugins not directly related to our theme and provide us with your admin access details. We will log in to your dashboard and investigate the issue. Please ensure that you only keep the following plugins that are necessary for our theme to work correctly: - WoodMart core - WooCommerce - Elementor/WPBakery Page Builder
Use the contact form on our profile page here. https://themeforest.net/user/xtemos
Thank you in advance.
Hello Team xtemos,
I have sent the login and will be expecting a reply soon.
Regards
Outrageous. This theme is a Joke This theme is very problematic. After purchasing with another theme forest account. I could not even load and edit element or page. I login to the forum https://xtemos.com/ with the purchase key and also reporting with pictures of the issue. Not a single solution to show for from the so call help. T
tried all the recommended solutions online but to no avail. This is my first time I am having issues with theme on Theme forest. I really dropped the credibility of theme forest in me.
This theme issues has been like this for 2weeks.
I am even surprised no one has the issue or complain. Now i am stuck between buy another theme with my paycheck just because one ridiculous theme could not keep a simple standard.
Hello,
I’m sorry to hear about your experience and understand your frustration. To assist you better, could you please provide more details about the specific issues you’re facing? Sharing screenshots or error messages would be very helpful. Our team is committed to resolving your concerns as quickly as possible.
Thank you for your patience, and we look forward to helping you resolve these issues.
Best regards
Hey, Im changing the Logo from the header builder but only on certain pages the changed logo is loading. Homepage and other pages are showing the demo logo. Cant seem to login to your site to open a ticket.
Hello,
Make sure that you change the logo on all your headers. Also, check both mobile and desktop header settings. Read more in our documentation https://xtemos.com/docs-topic/how-to-set-up-a-logo-image/
Kind Regards
Thanks for the response, the above link shows – This site can’t be reached.
I changed both desktop and mobile logos and selected the header as the default option. where else can I set which header to show on the home page?.
I managed to find the issue, the homepage had another header selected which was only accessible on the regular edit page option (Not showing elementor editor) and inside the theme setting, single product page had another header selected. Changed them and it works fine.
But my question is once we select a header as default from the header builder, why didnt all of them change. Also is there a way you can add an option on the header builder to apply everywhere?. Not sure only I had this issue but it would be really easy this way.
Also can you advice me how I can get the size guide as the dummy import hasnt imported anything there.
Thank you.
Hello,
Please create a topic on our support forum and describe your issues there. Also, add your admin access so we can log in and check what is wrong on your website. https://xtemos.com/forums/forum/space-themes-support/
Kind Regards
Thank you.
Could you check on this, Thanks.
https://xtemos.com/forums/topic/brands-element-removal-and-adding-brand-on-product/When do you guys plan on upgrading the theme to the latest WooCommerce version?. We are planing to purchase this immediately but we need the latest Woo version as our IPG requires it. Appreciate a quick response.
Hi,
Thanks for reaching out and for considering Tethys for your project. We’re happy to help with any questions you have.
Our theme is fully compatible with the latest version of the WooCommerce plugin. If any issues occur, we will fix them and release a patch if needed.
Kind Regards
Thank you for the quick confirmation. Will purchase the theme today.
Thank you for purchasing our theme! Feel free to contact us if you have any further questions.
Thanks, setting up our demo today, will get in touch if i face any issues.
Hey, Im changing the Logo from the header builder but only on certain pages the logo is loading. Homepage and other pages are showing the demo logo. Cant seem to login to your site to open a ticket.
Make sure that you change the logo on all your headers. Also, check both mobile and desktop header settings. Read more in our documentation https://xtemos.com/docs-topic/how-to-set-up-a-logo-image/
Hi, we are thinking about buying your theme, but one thing struck us. In the demo, I can’t go back from a submerged subcategory 1 category up. When I click on “all”, it always returns me to the main archive of the e-shop. Do you support the functionality of going back just 1 level up? Not using breadcrumbs, but using the category menu.
Thank you
Hello,
Thank you for being interested in our theme and contacting us.
Could you please send us a screenshot so we can better understand what you mean?
Kind Regards
What email should I send it to?
You can use the contact form on our profile page https://themeforest.net/user/xtemos
OK, but how can I send a screenshot there, when there is no attachment field?
You can upload to some cloud services like Dropbox or Google drive and send us the link.
Let’s imagine that I am in the 3rd level of categories: / Shop / Man / Jackets / at https://space.xtemos.com/demo/tethys/product-category/man/jackets/
And I want to go back 1 level higher. I want to do this by clicking on the text to the left of the list of categories, in this case “All”. However, after clicking it doesn’t take me back to the 2nd level / Shop / Man / but to the 1st level / Shop /.
Is it possible to replace the word All with the word Up and have it return only 1 level up?
Thank you
Hello,
Unfortunately, it is not possible to make this particular button work as you described.
Kind Regards
Hi! I have a question before purchase, is possible to edit categories template with elementor? Like some categories with a template and other categories with another template.
Hello,
Thank you for being interested in our theme and contacting us.
Unfortunately, there is no option to edit category pages with Elementor in our theme.
Kind Regards
Do I require a new license to use the theme on a Subdomain?
Hello,
If this website is part of your main website, you don’t need a separate license for it.
Kind Regards
Thank you very much for the timely response which was one of the reasons i purchased your theme. However, when I install the them on subdomain.mysite.com, it is saying that is seems the purchase code is already activated. Pleas see screenshot below: https://prnt.sc/RjcEFIssCQJf It was only activated once on my main site and I just created a subdomain from the main site
You can activate it two times: one on your development website and one on real website. But you can also use it without activation in your situation.
Hello, does your theme support a catalog mode? For now I want my products to be displayed without prices and remove the option to add to cart, is that possible?
Hello,
Thank you for being interested in our theme and contacting us.
Yes, our theme has an option to enable catalog mode and hide add-to-cart buttons. As for prices, you can either hide them with CSS code or leave empty these fields while creating your products.
Kind Regards
After updating to the latest version, I get a fatal eror.
Specifically, we’re seeing a PHP fatal error related to an undefined function call. Here are the pertinent details: PHP Fatal error: Uncaught Error: Call to undefined function xts_is_pjax() in /wp-content/themes/xts-tethys/framework/includes/helpers.php on line 1091
Hi,
Please, create a topic on our support forum and provide us with all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/space-themes-support/ If your support has already expired, you must extend it on ThemeForest first.
Regards
Does this theme fully support elementor? I heard that there is a problem with converting sections to new containers.
Hello,
Thank you for your question.
We haven’t heard about such problems yet. It should work correctly with all our themes.
Kind Regards
Hey guys,
Happy user here. Just one issue: - When choosing a variation on the single product page, the gallery image doesn’t auto switch to the image set for the product variant.
Any idea on how to fix this?
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
Logo didn’t change in Tethys
The logo did not change; I am trying to change the logo. but it didn’t work. Please fix that. https://new.beyondtheburningsands.net/ ========= https://ibb.co/x6wwfkV https://ibb.co/gJFZKzW https://ibb.co/K7q3mM9Hello,
Thank you for contacting us.
Please, send us your admin access using the contact form on this page so we can check this for you https://themeforest.net/user/xtemos
Kind Regards
Good afternoon… how do I change the filters in left menu when you press on brand. We use Home4. Home > product brand > (brand).
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/space-themes-support/
Regards
Hi, I was looking at your theme and Im interested in purchasing it. However, I noticed that you havent updated the theme recently and noticed previous comments as well stating that they had issues with the theme as the theme wasnt updated frequently in line with WordPress and Woocommerce updates. My question is, is the site compatible currently with the latest Wordpress and Woo versions and will you be updating the theme more frequently. Thanks.
Hello,
Thank you for contacting us.
Of course, we always keep our themes up to date. It is fully compatible with the latest versions of WordPress and WooCommerce. More updates are yet to come.
Kind Regards
Hello, there are serious issues with this theme due to a lack of updating it to fit the new updates with the new elementor and the new wordpress update. After updating, there are a lot of glitches. I made a support ticket as well on your website! Please help. I know this is not your most popular theme, but I love these theme and really wish it would work: https://xtemos.com/forums/topic/tethys-theme-updated-needed-urgent/
Hello,
We are sorry for the delayed response. Please, continue the conversation on the forum and we will provide you with all the necessary assistance.
Kind Regards
Today, Wordpress update 6.2 > flyout cart is always empty now (Not just your theme by the way). How to fix this issue?
Hello,
It seems to be a conflict between the Elementor PRO plugin and WooCommerce. We have already checked and it doesn’t work also with a default Storefront WooCommerce theme. You need to contact Elementor PRO developers for help on this matter. Let us know if have any further questions.
Kind Regards
Product gallery slider not working in single product page
Please help
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/space-themes-support/
Regards
