438 comments found.
I opened a ticket to unregister my license, but no response for 11 days. Can you help?
Deregister licence #33157 Created on Fri, 20 Mar at 9:03 PM Agent: Brian Gathuita
Hi
My Client has purchased your theme and now we are entering the purchase code, we get response that it is not verified
Installed the theme on a fresh WordPress and don’t have the option to import the Demo content. In the documentation, it shows it under the Theme Options but I don’t see it at all.
Hi,
i did not find Theme option in my wordpress and not import demo data please explain how to find Theme Option and how to imprort Demo Data
I am having a trouble with importing demo
Как настроить тему? Я загрузил, но тема не отображает как на тестовом режиме.
Hello,
I’ve added a google map on the contact page but I don’t know how to make it larger (maximum) and bigger ?
I also want to know how to disactivate the link on the services parts ?
Kind Regards,
Khaled CHABBOU
Hello,
When i’ve tried to install the theme I got the messages below:
Theme installation from downloaded file: themeforest-XnJnoGaP-accountant-wp-finance-accounting.zip Unzip the extension archive… Install theme… The archive could not be installed. The theme has no style.css file. Theme installation failed.
Could you please assist me to install the them ?
Thanks in advance
Hi, I want to change the domain of my purchase code. how can I do that
I have a problem with the purchase code registration, I get the message: Something wrong. Could you try to register the purchase code later. What should I do?
my website layout is changed suddenly and misplaced all design. commented about this but no reply received
pls check our website and provide solution
www.hemantshahca.com
I had to take down my site as it was infected by malware. Now, I am creating from scratch but when I try to activate it, it is not working with my purchase code.
The theme is WP-Accountant. and website is chessaccounts.com
Hi there, can you open a support ticket here https://azelab.freshdesk.com/helpdesk/tickets and we can help you activate your theme’s purchase code
On our website iabs.ca your theme’s hamburger menu goes behind the content with a scroll bar, please help.
Hi there, sorry that you’re running into menu overlap issues. Can you open a support ticket here? https://azelab.freshdesk.com/helpdesk/tickets and we can investigate
Hi I am Getting this error massage, What should i do now .. Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
Hi there, sorry to hear you’re running into issues with the install. Can you open a support ticket through the link below and we’ll help you get the theme installed – https://azelab.freshdesk.com/helpdesk/tickets
Hi, I just donwloaded the updated version of Accounting theme from my dashboard, but when I unzip and install it – it is not an accounts related theme, rather a theme named “Interio” is installed. Kindly provide the correct files, with related demo content.
regards
Hi there, yes there was an error when uploading the latest updates to our themes. It’s resolved with Envato now, you can go ahead and download the latest update of Accountant!
We have successfully installed the new WordPress theme. However, we’ve encountered an issue where the plugin needed to import the demo content is only available in the pro version. Additionally, the demo content file is missing for a manual import process. This is a deviation from the previous theme, “Interio,” which included the demo content file. We need to resolve this by either obtaining the demo content file for the current theme or finding an alternative solution to import the demo content without requiring the pro version of the plugin.
Congratulations. I received a notification from Envato – “We’d like to let you know that an update to your item Accountant — Accounting WordPress Theme by azelab is now available in your Downloads page.” but in the changelog and on the website I see that the theme has the latest version 1.4.0.
However, when I try to download this theme’s files from Downloads, I get the Interior theme files.
Does the Accountant theme have updates and how do I install them? Thank you.
Hi there, yes there was an error when uploading the latest updates to our themes. It’s resolved with Envato now, you can go ahead and download the latest update of Accountant!
I need to de register or get another license for the theme we purchased. We moved hosting under same domain name but forgot to de register before we moved. Here are our details:
Authors may ask you for a purchase code to verify that you’ve purchased this item.
83807536-bb70-4363-9048-49477803e018 – 7 Mar 2024
DO NOT BUY THIS THEME. Theme is not compatible with WordPress 6.x.x and has not been updated in years! When WordPrfess updated to v6 it broke my site and we had to rebuild the entire site using a different theme. Azelabs did not respond to any support tickets!
AVOID AT ALL COSTS
Sorry that you had a bad experience with Interio and had to rebuild your site. We have been investing in keeping the theme up to date and have pushed multiple updates over the past 6 months. Including supporting WP 6.5, WooCommerce 8 and more
I purchased the theme in 2019 for a client. But I haven’t used it anywhere, maybe only for testing. Now the same client wants to go ahead with the project. I want to use the same theme, but when registering the site says it’s already in use. What’s the solution?
I submitted a support ticket for this theme on ur website about a month ago, but I haven’t got any replies or solutions. Can I get a refund for this theme? I’m using a different theme now, I couldn’t use it at all due to the bug.
