12760 comments found.
Hi,
when I try to download a template from revolution slider, it say “invalid code” where can I get this code?
Hello,
WPBakery Page Builder and Revolution slider come bundled with our theme but they can’t be activated with our purchase code. Actually, you don’t need to do this. Only in case you want to get free premium support from its author, you can purchase it from Codecanyon. But it is not necessary since we will always provide you with the latest updates.
Kind Regards
Hi there,
My issue isnt their support, but my issue is I want to download their templates on their templates library.
Thanks
It is related to premium features of the plugin so not included.
Hey guys, I found an issue with WoodMart. Theme will not fire purchase – event to Google Tag Manager for some (unclear) reasons. All other events are being fired fine. But w/o purchase event it’s not possible to do ecommerce tracking with Google Analytics etc.
I’ve got everything up to date. Tag Manager is connected via GTM4WP – Plugin and set up correctly. Tags, Triggers, E-Commerce Events in Tag Manager are all set up correctly, too. Google Analytics is also set up correctly.
I have tried with another theme (default Twenty Twenty – Four) and found, the purchase – event will be fired correctly then. So, I went back to WoodMart theme and got rid of it’s woodmart/woocommerce/checkout – files as purchase event usually will be fired on thank-you – page. But no luck, purchase – event still won’t be fired.
Bottom line: WoodMart prevents purchase event from being fired to Tag Manager as changing the theme will resolve that.
Have you got a quick fix for us?
Hello,
Please send us your admin access and detailed instructions on how to debug the issue so we can reproduce it on your website and help you. Use the contact form on our profile page here https://themeforest.net/user/xtemos
Kind Regards
you’ve got mail. pretty curious what that issue is, really.
Hi, this is an install issue so it’s more useful here: With php 8.3.9 input_vars on 10000 and timeouts on 300, no matter what, after 15%, import demos shows “The import could not be completed due to a low timeout limit on the server. You need to contact your hosting provider and ask them to increase it to 300 seconds.” Notice that it does not seems to be a php timeout limit since the script it does not runs for 5 minutes.
Hello,
Thank you for contacting us about your issue with the WoodMart WordPress theme. To ensure we can provide you with the best possible support, we kindly ask you to create a topic on our support forum.
If you don’t have an account yet, you can easily create one using your purchase code from ThemeForest. Here’s how:
Visit our support forum: https://xtemos.com/forums/forum/woodmart-premium-template/
Register for an account: Click “Register” and enter your details along with your purchase code.
Find your purchase code here: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code
Once you’re registered and logged in, please create a new topic in the appropriate section and provide as much detail as possible about your issue.
We look forward to helping you on our support forum.
Best regards
If we use this space instead a walled place then people like me will benefit because we read this prior purchase and it’s important to make informed decisions. This is probably trivial and it’s not even an issue with your theme, it’s just a problem with the importing process. Your theme is great and I tried a few others on these days. Kindly.
We need to check your website and try to run the import process to see what is wrong. That is why we ask you to create a topic on our support forum and provide us with your admin access.
Thank you in advance.
I understand some but in my case, i’m not using my devenv also I can use Envato items but not to give credentials circunventing the code that did not came from Envato I’m affraid. Credentials is not a trivial thing for some of us. I did manage in a third (the second server fails too) to get all but in the two others fails with silently (nothing evident on logs) except for the “The import could not be completed due to a low timeout limit on the server. You need to contact your hosting provider and ask them to increase it to 300 seconds.” which clearly is not the problem since it does not run for 5 minutes. Fresh latest wp and php 8.3.9. Nothing more. Demo import (a marginal value in perspective cause the theme is great) is not robust enough.
Try to apply the solution from this topic and let me know if it helps https://xtemos.com/forums/topic/i-receive-a-timeout-error-300-when-i-try-to-import-prebuilt-websites/#post-585256
Error logs for nginx, php, mysql empty
Consider adding cloudflare to your troubleshooting. I notice that disabling “proxy” on their side makes this at least runs longer (fails anyway, but further down percentage). Maybe not related but nevertheless, trying to help.
We need to be able to troubleshoot this on your website. Otherwise, we can’t help you with this problem, unfortunately.
I’m not the only one, I did find two others in these days on your forums so we are at least three right now. And for the kind of hack you share, you are not so sure that this is on our end since you don’t are confident enough with your end and switch it to b-cdn.net. I’ll get you a non working install in a non relevant server but you can do that also on your own. Let me do that with prety vanilla config and your inputvars and all that jazz so you can look at it. Does it help?
Yes, you can create a stging website where we can check this for you.
“Your message has been sent.” via themeforest https://themeforest.net/user/xtemos Credentials sent, fresh latest wp.
Thanks for all your help.
Your view demos page is down
Hello,
Thank you for letting us know. Please check it now and let me know if it works.
Kind Regards
Hi, i am user of your theme more than 3 years. But i dont know what is the best cache pugin that suits this theme. I have a website with all optimization and installed 10xweb premimum cache plugin. But When i add my website on google search console live test my page layout is broken and just broken text aval not any images etc.
Hello,
Thank you for being a long-time user of our theme! For the best caching plugin that suits the WoodMart theme, we highly recommend using WP Rocket. It is known for its compatibility and effectiveness in optimizing website performance.
Regarding your issue with the broken layout in the Google Search Console live test, it may be related to the settings or compatibility of the 10xweb premium cache plugin. You can try switching to WP Rocket and see if it resolves the problem.
Best regards
Hello,
I have 2 licenses, 2 purchase codes.
I am not currently using the websites the theme were originally connected to, and I didn’t de-activate the themes, when I stopped using the websites.
I need to use the codes on my new websites, without getting an error my licenses are used on sites, I’m not using anymore. Can you re-fresh the licenses, confirm I can use my 2 licenses on 2 separate sites.
Thank You
Andrew
Hello,
Thank you for using our theme and contacting us.
You can manage all your purchase codes in your account on our website xtemos.com From there, you can remove your old activations for domains that are no longer in use. Then you will be able to activate the theme on the new domain. If you don’t have an account on our website, you can create it using your purchase code here https://xtemos.com/my-account/
Kind Regards
how to change the Thank You page text ” Thank you for shopping with us. Your account has been charged and your transaction is successful. We will be processing your order soon.”
I just want to remove “Your account has been charged and your transaction is successful.”
Hello,
Thank you for reaching out about your issue with the WoodMart WordPress theme. To give you the best support, please create a topic on our support forum.
If you don’t have an account, you can easily create one using your purchase code from ThemeForest. Here’s how to do it:
Visit our support forum: https://xtemos.com/forums/forum/woodmart-premium-template/
Click “Register” and enter your details along with your purchase code. Find your purchase code here: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code
After registering and logging in, please create a new topic in the relevant section and provide detailed information about your issue.
We look forward to assisting you on our support forum.
Best regards
I purchased the theme, I want the support Right now, Its a simple task. Or I will give Bad review.
As we can see, your support period has expired, so you need to extend it on ThemeForest first.
As for the text you mentioned, it is related to WooCommerce plugin and can be translated with Loco Translate. Let me know if you have any difficulties with this.
i want to remove it.
Anyway, I have given a negative review. I did it myself after searching on Google for hours.
We are sorry to hear that. But it is not fair to rate our theme for “bugs” when you just need help with the WooCommerce plugin.
No, don’t try to ask over smart. I have to remove checkout/order-received.php from thankyou.php file to change the thank you page. Fraud Author..
Yes, this file comes with the WooCommerce plugin and is overridden in the theme. Anyway, we are glad that you sorted it out. Feel free to contact us if you have any further questions.
Hello Team, Kindly advise there is a way to show brand under product https://woodmart.xtemos.com/product-category/accessories/demo/retail/ ?
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
How i can put my new license because i have one from 2018, and new one. To create a topic
I Found it
Why does this error appear at the bottom of the site? How can I delete it? => [woodgardens_brands orderby=”” order=”” hover=”alt” style=”carousel” per_row=”7” hide_pagination_control=”yes” hide_prev_next_buttons=”yes” wrap=”yes” ids=”“]
Hello,
Thank you for reaching out regarding your issue with the WoodMart WordPress theme. To ensure we provide you with the best support possible, we kindly ask you to create a topic on our support forum.
If you don’t have an account on our support forum, you can easily create one using your purchase code, which you can download from ThemeForest. Here’s how you can do it:
Visit our support forum: https://xtemos.com/forums/forum/woodmart-premium-template/
Register for an account: Click on the “Register” button and enter your details along with your purchase code.
How to find your purchase code: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code
Once you’ve registered and logged in, you can create a new topic in the appropriate section. Please provide as much detail as possible about your issue to help us assist you more effectively.
We look forward to assisting you on our support forum.
Best regards
Does this theme have an option to login with discord? If not, is it possible to add it?
Hi,
Thanks for reaching out and for considering WoodMart for your project. We’re happy to help with any questions you have.
Unfortunately, there is no such option for our theme. So, you might need to find an extra plugin to add this to your website.
Kind Regards
Hello, I am impressed with the theme so before buy the theme I want to know how to disable the cart icon from navigation bar. How to do that is there an option available to just disable quickly from settings?
Also, I want to know can I disable cart page, add to cart button and checkout page? If can how?
Hi,
Thanks for considering the WoodMart theme for your projects. Feel free to ask us any questions you may have; we’re here to help.
Yes, you can disable this button in theme’s configuration in the dashboard.
Also, our theme has a catalog mode option that can disable all these features.
Kind Regards
Can you tell me the steps about how to navigate to that option and disable those features pls. Then I can get a final decision for buy this theme. Thank you.
You can enable catalog mode in Theme Settings -> Shop.
I think this theme is best for my project. Thank you for the help.
We are glad to hear that! Feel free to contact us if you have any further questions.
Hi Xtemos ,
Im having an issue with the menu category for the WoodMart Theme , I have a total of 35 Sub-Categories but its only showing a maximum of 28. How do i show the rest of the sub-categories?
Thanks
Hello,
Thank you for reaching out about your issue with the WoodMart WordPress theme. To give you the best support, please create a topic on our support forum.
If you don’t have an account, you can easily create one using your purchase code from ThemeForest. Here’s how to do it:
Visit our support forum: https://xtemos.com/forums/forum/woodmart-premium-template/
Click “Register” and enter your details along with your purchase code. Find your purchase code here: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code
After registering and logging in, please create a new topic in the relevant section and provide detailed information about your issue.
We look forward to assisting you on our support forum.
Best regards
Hi, I’m using the latest version now and it’s great. I’m very excited about version 8.0, when is your expected release date?
Hello,
Thank you for contacting our support team and choosing our WoodMart theme.
We hope to release this version in the next 3-4 months.
Kind Regards
I do new install now. Elementor is OK. But if wpbakery, it gives Trying to access array offset on value of type bool in wp-includes/media.php:795.
Hello,
Thank you for reaching out regarding your issue with the WoodMart WordPress theme. To ensure we provide you with the best support possible, we kindly ask you to create a topic on our support forum.
If you don’t have an account on our support forum, you can easily create one using your purchase code, which you can download from ThemeForest. Here’s how you can do it:
Visit our support forum: https://xtemos.com/forums/forum/woodmart-premium-template/
Register for an account: Click on the “Register” button and enter your details along with your purchase code.
How to find your purchase code: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code
Once you’ve registered and logged in, you can create a new topic in the appropriate section. Please provide as much detail as possible about your issue to help us assist you more effectively.
We look forward to assisting you on our support forum.
Best regards
Hello, I bought your template which is excellent and it turns out that on the product page the sizes that I do not have in stock appear crossed out. In products with 2 colors it works for me but in products that only have 1 color the size does not appear crossed out. The template has this option or only the sizes crossed out with 2 or more colors appear. Thank you
Hello,
Thank you for reaching out regarding your issue with the WoodMart WordPress theme. To ensure we provide you with the best support possible, we kindly ask you to create a topic on our support forum.
If you don’t have an account on our support forum, you can easily create one using your purchase code, which you can download from ThemeForest. Here’s how you can do it:
Visit our support forum: https://xtemos.com/forums/forum/woodmart-premium-template/
Register for an account: Click on the “Register” button and enter your details along with your purchase code.
How to find your purchase code: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code
Once you’ve registered and logged in, you can create a new topic in the appropriate section. Please provide as much detail as possible about your issue to help us assist you more effectively.
We look forward to assisting you on our support forum.
Best regards
Hello, I want to build a project that my products will have prices but some of them will not be able to purchase it but instead i will have a request button that will open a pop up with a form request in it. Also can i show the price with vat and without vat? Thank you.
Hello,
Thank you for your interest in our WoodMart theme.
1. Unfortunately, the theme does not have a built-in option for adding a request button with a popup form for products. You would need a plugin to achieve this functionality.
2. Yes, you can configure WooCommerce to show prices with and without VAT. This can be set up in WooCommerce settings.
If you have any more questions or need further assistance, feel free to ask!
Best regards
hello it’s possibile to enable the link showing only the color variations and not the size also?
ty
Hello,
Could you please provide some example or screenshot so we can better understand what you mean?
Thank you in advance.
Hi. I have the theme purchased, but by the owner, I am just working at the website (that’s why I am asking here)
I want to update the theme and try a new prebuild website before publishing it live, I thought about doing this on a test subdomain. If I copy the main website to the subdomain, would I be able to still have the license active in order to update and test the theme or?
If not, what would be the best approach to go about this in order to test before switching to a new prebuild website?
(I like the design from furniture 2 and I want to switch to it, but I want to show it how it would look like to the owner before the switch)
Or I maybe importing the prebuilt website will just import the pages and I can import it on the main website without problems? I am thinking that maybe at least the woodmart settings will get updated if when I import the prebuilt website
Hello,
In this situation, you need to deactivate the theme and activate it on your staging website with the purchase code. Your client should be able to download his purchase code in his account on ThemeForest.
Kind Regards
Oh, ok thank you. Can you also answer the second comment? To see if it’s worth the effort of going on a subdomain?
When you import our prebuilt websites it will add new pages, posts, images, widgets and may override some settings. So it definitely should be done on staging first.
Hmmm, ok. Thank you very much!
Hi,
I have a presale question: Can I easily change the elements in the bottom mobile navbar to use “categories” and “search” instead?
Currently, these elements are: Shop Wishlist My account 0 CompareI don’t understand why “wishlist” and “account” are preferred there. “Search” and “categories” probably get more clicks by orders of magnitude.
Thanks
Hello,
Thank you for your interest in our WoodMart theme and for considering it for your projects. We’re here to answer any questions you may have.
You can configure this in Theme Settings and select one of the following buttons https://gyazo.com/e0daffbe165d49bb9fefcd0e55c57618
Kind Regards
Thanks for your reply. It’s informative and to the point. Do any of your demos have “categories” and “search” enabled so I can check how you present them?
There are no “Categories” and “Search” buttons there. You can add “Mobile menu” that opens a sidebar with mobile navigation, categories and search form.
Hi,
I can’t find the option to change the text in search bar “Search for a product” to “Search for a training”.
https://ibb.co/4V7HvtzCan you please help me to find this option?
Thank you.
Hello,
Thank you for reaching out to us with your question. We appreciate that you use our theme and are happy to help you in any way we can.
To ensure that we are able to provide you with the best support possible, we encourage you to create a new topic on our support forum with your question or issue. Our support team actively monitors the forum and will be able to provide you with a prompt and thorough response.
To create a new topic on our support forum, please follow these steps:
1. Visit https://xtemos.com/forums/forum/woodmart-premium-template/ and sign in with your account.
2. Click on the “Create New Topic” button and provide a descriptive title and detailed description of your question or issue.
3. Click “Submit” to post your question.
Once you have posted your question on the support forum, our team will review it and provide a response as soon as possible.
Thank you for your cooperation, and we look forward to hearing from you on the support forum.
Best regards
