171 comments found.
How can I use the THEME / DEMO Gaming Accessories? Your support website do not load I can not open a ticket.
Hi my friend, If you can not create ticket on support system, you can send request to our email: the4.staff@gmail.com About demo Gaming Accessories, our DEV team is currently building this demo, and we’ve checked that progress is over 80% complete. We will inform the DEV team to release this demo soon.
In the meantime, if you have any further questions, please let us know.
Thank you for using our theme!
Hi there, We don’t have the email support@the4.co Please open ticket on support system https://support.the4.co/login for my colleagues will check. Thank you so much!
It has been sent, please check! support@the4.co
Hi there, This is not our email, please send your request support via this email: the4.staff@gmail.com Hope to hear from you soon. Best regards
Ciao, domanda prevendita, al quale purtroppo da giorni non trovo risposte. Utilizzo Altri ecommerce quindi propabilmente queste domande saranno inutili per altri per me sono molto rilevanti all’acquisto essendo un prodotto digitale.
1-Per utilizzare il tema c’è bisogno di Ecomposer, quando scadranno i 6 mesi del piano standard di Ecomposer alcuni elementi non funzioneranno? es.( Visualizzazione rapida del prodotto, 7+ estensioni essenziali (hot))
2- Come viene aggiornato il tema quando scadrà il supporto gratuito? es. ( modificando il codice? oppure sempre con un click come indicato nell’ articolo? )
3-Fornite aggiornamenti a vita anche senza più supporto?
4-Quindi dove vedrei i futuri aggiornamenti del tema ?
5- E’ possibile avere un tema figlio per eventuali modifiche ?
6-Nel caso la domanda n. 5 è positiva. In che modo avviene l’installazione per un tema figlio?
7- Ecomrise ha una funzionalità di upsell, nel carrello, e in varie parti dei siti demo che lo rendono piacevole. Quando scadrà sarà lo stesso per Ecomposer? tutti gli upp sell e i funnel che sono stati creati saranno inutilizzabili?
Riassumo. E’ possibile pagare il tema e utilizzare tutto quello che si vede nel tema senza neccessariamente avere bisogno dei plugin aggiuntivi ( Ecomrise + Ecomposer ) oppure per utilizzare il tema completo abbiamo bisogno di abbonamenti a vita verso altri prodotti? Grazie mille sono molto confuso e spero che riuscirai a darmi delle risposte positive in quanto mi piacciono molto tutte le demo di Ecomus.
Spero riuscirai a tradutte l’italiano all’inglese nel caso lo traduco per te grazie.
Hi there, Thank you so much for your questions, please consider my answer:
1. Ecomposer is not mandatory, as the theme already includes all essential functions. However, if you want advanced customization with flexible layouts, you may consider this application. After the 6-month period ends, the app won’t remove any features, but you won’t be able to make further customizations with it. For precise information, you can check the FAQs on the Theme Partner plan here: https://ecomposer.io/pages/theme-partners
2. We will release the latest version on Envato, and you will receive a notification. You can then access Envato and download the latest version; updates are not dependent on the support period. You can read more about updating the theme here: https://support.the4.co/articles/update-the-theme#1-update-theme-with-ecomrise
3. Updates are free for life, and you just need to access and download the theme. However, if your support period has expired, you should renew it according to the policy to receive technical support.
4. You can follow the changelog here: https://support.the4.co/articles/ecomus-changelog#v190-release-17/10/20245, 6. Ecomus does not have a child theme, but feel free to ask additional questions on this topic.
7. With Ecomrise after 6 months,it will switch to the free plan https://letshare.link/f81288338d For any extensions that you installed and used before, editing will no longer be allowed. Regarding EcomRise, the demo import and theme update features are free for The4 themes, so we still recommend using it for convenience, as everything is just one click.
Please let us know if you have further questions. There might be some misunderstanding because your language left the questions, so we translated this response into English. Thank you for your interest in the Ecomus theme. Best regards
Hi, thanks for the replies. So, question number 2, how do I update the theme after making changes, without having a child theme? Are you saying that everything will work without needing any other plugins? Everything I see in the demo? I seem to have understood that we cannot change something. Can you give me further clarification? I feel like I need Ecoposer for life to continue using the theme as we see it in the demo.
Hi again, Please check my answer: 1. There are two ways to update the theme. The first way is to use Ecomrise, which will automatically copy the JSON files. Note that if you have sections from third-party apps, it may cause errors. In this case, you should use the manual update method by copying the JSON files. For more details: update the theme manually. If you use code within the liquid files, you will need to remember any code changes made so you can transfer them to the upgraded version.
2. All of the display features on our demo are built using the theme’s sections, without any involvement from Ecomposer. We will support and guide you to achieve a look similar to the demo. Best regards.
Thanks for the replies, do you have a demo account? I would like to view the customer profile pages.. and more, the best would be if I also had a payment method for test orders. Thanks again
Hi there, We apologize for not providing a demo account. However, you can register and log in to our demo here: https://www.loom.com/share/62b96f74663e48d786425329aa06ff1a.
Additionally, the theme only supports the layout for the default Shopify Checkout page, and payments will also be managed by Shopify. This area is not our field of expertise, so we are unable to provide further consultation on it.
You may contact Shopify directly for more information. Best regards.
Grazie per il video ho ottenuto ciò che volevo, senza dover accedere con un account demo per visualizzarla. Ci sono altri layout per la pagina my account ? Grazie ancora
Sorry, I commented in Italian… Thanks for the video I got what I wanted, without having to log in with a demo account to view it. Are there other layouts for the my account page? Thanks again
Hi my friend, main page is default account. However you can add section and custom layout below like my video https://www.loom.com/share/fa75b087609b43bb9222aeefed4c8c6e You can check more and let me know if you have any questions. Best regards Mie Tran
I saw, thanks. Are you using the classic account Shopify setup, don’t have anything for the new account setup?
Hi, maybe I was unclear. I’m referring to the myaccount page, not the login page. www.example.it/myaccount (new account – old account, they have two different layouts, both for login and for the myaccount page.)
Hi my friend, Please help us open a ticket at https://support.the4.co/ with Pre-sale questions. then send me the screenshot and we will check it in detail Thank you so much!
Hi, does this theme support RTL layouts? If so, how?
Thank you for interested in our theme. Yes the theme supports RTL layout.
Best wishes
Hi, I have 2 questions. Is this template compatible with Printify or Printful? I plan to work with them on my Shopify store. I would also like to link my Instagram products to the website. Can I do this with this template? Thanks
Hi there, Thank you for your interest in our theme. We are not entirely sure, but our theme is compatible with popular Shopify apps, and we believe these two applications will work well with the theme. You’ll need to install and test it to ensure compatibility with your specific setup or contact support this app.
You can link your Instagram products to your website using the app. You can refer to this app: https://apps.shopify.com/instafeed Thank you!
Hi, There is no option to Customize Quick View in your theme… If there plz let me know asap….
Hi there, You can check this video https://www.loom.com/share/c2070c4a24db4f9eb37578fedd016e59 and document here https://support.the4.co/articles/ecomus-quick-view-and-quick-add#2-where-to-configure-quick-view,-quick-add If you have future questions about the theme, you can open a ticket at https://support.the4.co/ Thank you so much!
Hi. I am a customer of yours and have themes. For the past week I have been unable to contact you via help or connect to your website (https://the4studio.net/). This is in both Firefox and Chrome. Message is ‘Connection timed out@ and points to an issue with your server.
Can you look at this please and comment or fix. I need to contact you before purchase.
Thanks
Hi there, For presale questions, you can open a ticket at https://support.the4.co/ Then our support team will assist you. Thank you so much!
Email from Shopify after installing a theme on the existing setup
Dear Merchant,
This message is to inform you that our Shopify Sales Support Team has identified potential setup errors in your store that may be impacting your revenue and visibility. During a recent analysis of your store, we discovered issues that may have stemmed from either self-setup or engagement with someone unfamiliar with Shopify’s setup procedures.
These errors are preventing your store from being effectively displayed on important platforms like Instagram, Facebook, Twitter, AliExpress, Jiji, and Shop More, limiting your reach to potential customers.
We understand this is a serious issue, and we’re committed to helping you resolve it promptly. We’re prepared to offer guidance and support to reconfigure your store and correct these errors. Please note that if these issues are not addressed, your store may be deranked, leading to a permanent loss of conversions and the inability to regain its former status.
We urge you to respond to this message as soon as possible to schedule a consultation with our team. We’re confident that by working together, we can improve your store’s performance and help you achieve your business goals.
Hi there,
According to the information you provided, this is a scam email: https://community.shopify.com/c/shopify-discussions/is-this-email-from-a-shopify-swa-member-legitimate/m-p/2490710.
Please refer to this topic and be cautious of potential scams in the online space. If you have any questions please let us know. Best regards.
1. Can we edit a product line item on the cart page and cart drawer? 2. We can only remove items, but not modify them on the cart page and drawer. 3. This will improve the user experience by allowing quick changes before checkout.
Hi there, On the cart, you only can remove product or change the quantity. Our theme has minimized these features to focus on improving page load speed. So if you still want it, you can create a ticket at https://support.the4.co/ we will check in more detail if we can customize the theme to develop that feature for you. Thank you!
We have submitted multiple support tickets but we have not received any responses or updates on the issues, we are facing in the theme.
Why you guys made it so hard to setup Mega Menu. Nothing works. your instructions does not make any sense. No matter what you try it does not setup. Why does it have to be exactly same as you mentioned in your demo. Why there is no simple dropdown menu ? Can you add this to your theme. so I don’t have to go through painful setup of Mega menu which does not even work.
Hi there, Thank you for reaching out! Sorry for the inconvenience but maybe you have follow the wrong document link, please follow this for Ecomus theme: https://support.the4.co/articles/ecomus-header-group-header-sections#11-default-menu. If you want to setup simple dropdown menu, you can add sub menu items on you menu Navigations: https://letshare.link/7c568667a3. If you have future questions about the theme, you can open a ticket at https://support.the4.co/ Thank you so much!
Hi, please help with pre-sale questions:
1. Is it possible to import the Multi-brand demo but then use the slider banner from Fashion 5 demo so that the menu and headers are all transparent?
2. Can the menu style of any of the theme demos be changed to others easily?
3. Regarding the top left menu on the Multi-brand demo – Can this menu be edited so that I can link it to already published pages on my site or even an external link?, also, can it be hidden on mobile?
Thanks!!!
Hi there,
Thanks for your interest in our theme. Regarding your questions
1- If you use Multi-brand demo, it means the Header Ecommerce layout, you can not have transparent header.
2- We have 3 header sections and they are independent. You can change the style according to the options of each header. Please check these documents for more details
https://support.the4.co/articles/ecomus-header-group-header-sections https://support.the4.co/articles/ecomus-header-group-header-ecommerce3- According to this document https://support.the4.co/articles/ecomus-header-group-header-ecommerce you can use the published pages for the top left menu. But it doesn’t support external links.
If you want to hide it on mobile, it requires some CSS code.
If you have future questions about the theme, you can open a Presale question at https://support.the4.co/
We hope to assist you with the theme soon.
I am considering this theme and have a few pre-sale questions.
Does the theme work without eComposer or is that a requirement? Can I have info in between the collections? So lets say, product 1, 2, 3, banner, Product 4, 5, 6? Can the Announcement bar be twice in a page? I need a top bar and an after the menu bar.
Can products in different collections have different layouts?
Thank you SO much!
Hi there,
Thanks for your interest in our theme.
Ecomus theme will work normally without Ecomposer app. We affirm that all features and layouts on our demo are available within the default theme (except for some upsell features of EcomRise)
The theme doesn’t provide the banners between the products. You might need to use the app or use the paid service to customize the theme.
There are an Announcement bar and a Topbar on a page https://www.screencast.com/t/3FpxuPMQ6jVD And you can move the Topbar under the menu like this https://www.screencast.com/t/Wn87t72FL
You can have different layouts for different collections by creating collection templates.
If you have future questions about the theme, you can open a Presale question at https://support.the4.co/
We hope to assist you with the theme soon.
Another great theme! Is there a newsletter popup with this theme?
Hi, Thank you for interested in our theme, yes the theme supports newsletter popup. Here is screenshot for your reference: https://letshare.link/85835b7d0d Best regards,
Great thank you! I can see on the Ecomposer examples e.g. https://ecomposer.app/demo/1806?category_id=11 there are lots of Blog post designs etc. Can Ecomposer be used to create all these in the Ecomus Theme?
Hi there, Yes of course. You can use Ecomposer with Ecomus theme. You have 6 months free for Partner Plan. You check this deal here https://ecomposer.io/pages/theme-partners Please let us know if you have any questions. Thank you so much.
Great thank you 
have just bought the theme
Yes, we are glad to hear this. Please let us know if you have any questions. We are happy to assist you. Please open the ticket if you have any questions https://support.the4.co/ Thank you for using our theme. Best regards
Hi there! I’m excited to dive into the world of Shopify stores. I’ve set up several stores on WooCommerce, but now I want to learn Shopify. Is the learning curve steep? Also, what is the monthly cost to maintain this theme? Are there any additional modules I need to pay for?
By the way, I love the theme! I hope yours will be the first one I use. If you have any videos or manuals that could help me, I’d really appreciate it. Oh, and I’m from Spain!
Hi there,
Thank you for your interest in our theme. We hope you have a great experience with Shopify. If you already have experience with eCommerce, using Shopify shouldn’t be too complicated, and their support team is quite helpful.
Regarding our theme, it requires a one-time payment, and it includes 6 months of free support. When support expired, you can purchase an additional 6 months support package for around $40, which is not too expensive if you want continuous assistance. All the demos we provide are available in the theme you purchase, so no extra fees are required to use them.
We offer a support service where we respond to tickets within one business day during weekdays, system support here https://support.the4.co/
For documentation, please refer to: https://support.the4.co/collections/ecomus
Additionally, we support multiple languages, and Spanish is one of them: https://letshare.link/9b13f7fd2a
So, you can rest assured that our theme is user-friendly even for those without a technical background, and even those who have never used eCommerce platforms before can easily navigate it.
If you have any further questions, please feel free to ask or open ticket Pre sale question https://support.the4.co/ Thank you so much!
how do i edit the quick view part ? im not able to edit product description in the view, it is completely in a different language
Hi there, you can follow this guide to configure Quickview https://support.the4.co/articles/product-quickview If you need more help on it, please create a ticket at https://support.the4.co/ the support team will assist you. Thank you!
Hi there, We submitted again the answer
You will follow our video https://www.loom.com/share/79f6db89fe784a479c33c7e6a752782a
to edit short description.
Hope to hear from you soon. Please open the ticket if you have any questions https://support.the4.co/ Thank you for using our theme. Best regards
Hello and congrats for your great work!
Some pre-sales questions plz:
1. Can we add new languages (as translations for the eshop frontend) w/o an app eg. Greek ? (so we can have a multi-lingual eshop in en, gr etc)
2. Shopify does not really have sub-categories (ridiculous but true, collections are like tags w/o hierarchy). So do you offer such a feature or suggest compatible app(s) or ways to overcome this limitation ?
3. Still confused about product options, filters & swatches. I ve read docs & comments here. So question is why you reply that you do not support swatches in ecomrise app (and thus we need to create metafields). Can you explain plz
4. Do you offer a feature or suggest apps to show single variations in shop / collection pages ?
5. Is there a public roadmap for upcoming theme / apps features ?
Thanks so much, Tasos
Hi there,
Thank you for your interest in our theme. Here are our responses:
1. For a multi-language store, you will need to use a translation app. Our theme can directly translate the theme options and comes with built-in translations for several languages. https://letshare.link/e49a3ec6ee However, for content like product descriptions, blog posts, and pages, the theme cannot provide translations. You will need to look for an app; two popular options are “Shopify Translate and Adapt” (which offers auto-translation for up to 2 languages) and “T Lab Translate.”
2. Yes, we are aware that this is a limitation of Shopify, but we have a few tricks that can create the appearance of supporting sub-collections. https://demo-ecomus-global.myshopify.com/collections/frontpage/?view=sub-collection&preview_theme_id=159373099312 (Password: 4). You can also refer to this article: https://ecomposer.io/blogs/shopify-knowledge/create-sub-collectionsRegarding app recommendations, we don’t have extensive experience with specific apps, so you may want to consult Shopify Support for more guidance.
3. Here is a guide to adding color swatches directly within the theme: https://support.the4.co/articles/ecomus-product-configure-color-swatches We chose to make this feature easily configurable for customers, as not all of them use the EcomRise app. Therefore, we integrated it into the theme so that all users can configure swatches easily.
4. Display single variations in the collection page? Could you provide us with more details on this requirement?
5. We currently do not have a public roadmap for upcoming features, but we do plan to add features based on what Shopify supports and as trends evolve. You can check the updates we’ve made in our changelog: [Changelog]https://support.the4.co/articles/ecomus-changelog#v170-release-05/08/2024
If you have any further questions, please feel free to ask or open ticket Pre sale question https://support.the4.co/Thank you so much!
Hello!
Few q plz:
1/ Can you confirm that we can add Collections as filters (as seen in your demos)? I know that shopify search & discovery app does not offer it, so how you do that?
2/ I feel confuded here, https://ecomrise.io/blogs/help-center/import-demo. Do demo images get imported (when importing using EcomRise) so that new theme look exactly like your live demos or not bcoz of copyright or other reason
3/ Is there a way to try ecomus theme using EcomRise app before buying?
Thanks
Hi, I need support on my theme but when I go to submit a ticket it says my licence is expired or faulty?? Please help!
I’m having issues with the color swatches not matching what shows up on the products pages
Hi there, if you can not open the ticket on support system. Please send us the issue through our email: the4.staff@gmail.com We will check all questions asap. We hope to hear from you soon. Best regards
Pre-Purchase question: Is the theme editor for the Ecomus Shopify theme same as the Kalles theme ? As there are tutorial videos for how to edit Kalles themes on youtube, but there is absolutely nothing about Ecomus theme on youtube at all.
Also i good a very fast website theme with high converting theme, im based in India and will be selling in india as of now, which theme should i go for ? Kalles or Ecomus ? or is there anything better than both from The4.
Also What exactly is Ecomposer and how will it benefit me and how do i get it for free for 6 months with The4 ?
Thank you in advance, looking forward to buy your theme.
Sorry about the 3rd question question, not sure if it is called Ecomposer or Eomrise, whatever it is called just help me by answering the questions. thank you.
Hi there,
Thanks for your interest in our theme.
Ecomus doesn’t have any Youtube video. Instead, we have the document at https://support.the4.co/collections/ecomus with detailed information, screenshots, and videos. It’s easy for customers to follow up. Also, the Youtube video for Kalles is outdated, we don’t use it anymore.
We highly recommend Ecomus theme. It is lightning-fast, delivering a smooth and responsive shopping experience for your customers. In addition, it is a new theme, so it has a more modern designs. However, if you want theme customization capabilities with more options, Kalles is still a good choice.
You can check EcomRise and Ecomposer app free plan here https://support.the4.co/articles/private-offer
If you have future concerns, feel free to open a Pre-sale question at https://support.the4.co/
Thank you so much!
How do i change the footer text ? it show the text as it came with ecomus theme, the address phone and all. i cant find where to change that footer text from
You can follow this document to customize footer https://support.the4.co/articles/ecomus-footer For future technical questions, please create a ticket at https://support.the4.co/ so our support team will assist you. Thank you!
Hi,
I just purchased your theme. And want to install the EcomRise app, how to request for 6 months free of Growth plan please?
Also, can I install app without providing personal data? I’m not comfortable with this:
- Customers: Name, email address, phone number, physical address, IP address, browser and operating system, browsing behavior, client ID cookie.
- Store owner: Name, email address, phone number, physical address.
Thanks
Hi there, thank you for using our theme.
Regarding the EcomRise application, it is a useful app that complements the theme for our customers. Here is the deal that we provide to our customers: https://support.the4.co/articles/private-offer#[private-offer]-free-6-months-ecomrise-upsell-app
Additionally, we sincerely apologize if we have caused you any inconvenience. However, providing data is necessary for us to have sufficient information to support your store as well as for the app to function. We have detailed all the information we need here: https://letshare.link/3511471cc7
We assure you that all customer information is kept confidential and is only used for our operations. Therefore, you may want to reconsider installing and using the application, as providing the mentioned information is mandatory.
Once again, thank you for choosing our product.
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